Jeff D'Ambrosio Mitsubishi - Downingtown, PA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patty Henley
5 days ago
Jeff was not on site when we arrived, my husband wanted to speak with him first.Jeff promptly called within 20 minutesWe met 1st with him, he trned us over to his salesman GaryThey both listened to our needsHis finance team worked quicklyThey exceeded our expectationsWe left in a brand new 2024 Mitsubishi!The hospitality, professionalism, and care for myself and my husband was above & beyond!!

  Frank Helton
2 weeks ago
Donnie Jackson is a really great guy. He took great care of us with every vehicle I ve bought there. You can t go wrong with Don

  Kem Garrison
4 weeks ago
Speaking with the adviser, Jeannette, helped alleviate my concerns with my vehicle. Her experience and explanation of what was going on let me know my vehicle was in good hands. She was very professional and pleasant to speak with. Thank you, Jeannette!!

  pomsky Power
4 months ago
We Enjoyed how well the whole dealership worked with the children. They felt welcome and safe! They were well behaved, focused on the prized the dealership gifted to them. That made the process easier. The facilities were clean, the lot was clean, and everyone had a friendly atmosphere. AJ was easy to work with, easy to communicate with, very friendly to the children, and somehow made our budget possible with the help of his management and the bank.

  Douglas J
a year ago
Absolutely fantastic experience. I was greeted immediately as I walked through the door and immediately matched with a salesman. I gave my list of needs and wants in a truck and we walked the lot right to 3 that fit my description. Jason was attentive and also gave me the space to examine everything from the engine to frame. He was honest about his knowledge of the vehicle and also respectful that I had done my research. The test drive felt like hanging out with a friend, and paperwork went just as smoothly. He worked with me on my numbers and we got to a number that I felt was a fair value on not just the truck but also a trade that I was hesitant to give up.I honestly could not have asked for a better experience, and especially after walking away from multiple dealers over just sold yesterday , misrepresented low prices, and the tactics that feel borderline illegal in the car sales industry. I got none of that whatsoever, plus good conversation from the employees around me who weren t even there to assist me.The short version?The sold me a better truck than I was looking at, within my price parameters, and they did it in such a way that I m taking my time after I own the truck to write a glowing review for them.Thanks again

  Michelle Carriere
2 months ago
The mechanical and desk staff there are knowledgeable, fair, and treat you with respect. I drive two hours to go to this facility as the one near me in New Castle De- has lied about their work and have poor communication. I truly appreciate how different they are at Jeff s.

  Brye Balla
2 months ago
**SERVICE MANAGER ASKED ME TO REMOVE REVIEW.**I bought a car on 10/13/23. It has been nothing but issues. I have not driven it for ten weeks, as it has been getting fixed at Jeff D Ambrosio. This was after the first time I had it towed to the dealership, and they "repaired it" (did nothing and had me pick it up a few days later). They will not make payments on my behalf for the car, so I am expected to pay for a car I haven t seen or driven in ten weeks. I have experienced headache after headache in trying to get a hold of someone about making the payments, getting a rental car, etc. At one point I made over 40 calls in a 24 hour period to get a singular answer. Every time I call, I speak with someone different, and am always met with immense confusion on the other line. I missed four unapproved days of work due to my car not working and the dealership's lack of rental cars.George, the service manager, will not even tell me where my car is at. He flat out refused to tell me. He was rude and abrasive on the phone and mentioned my Google review specifically. He calls me "buddy" every time he speaks with me. After the car came back from the wiring specialist, they wanted to go over it "inch by inch" to ensure nothing else was wrong with it. While I appreciate this, they should have checked the car top to bottom before selling it. My salesperson even admitted to me that the car was on the lot for less than 24 hours before it was sold to me. They did find another issue in the wiring of the car, meaning that they were going to return my car to me and I would have to have it towed to them a third time if they hadn't checked into it. After finally getting my car back, I had to ask for an invoice, detailing the work that was done. Shouldn't this be standard?The dealership is unwilling to discuss other options as far as refunds, and making payments on my behalf, because I m using a rental car of theirs. That s why I pay the warranty so I can have a car. George flat out refused my request to speak with someone about this. Now I m made to feel like the bad guy, like I m the issue here, because I m a paying customer worried about my car I haven t seen for six weeks. Do yourself a favor and don t shop here. Find a knowledgeable dealership who sells quality cars and has some kind of actual customer service. Because if it doesn t go as smoothly as it should, you ll be stuck making $600/month payments on a car that you can t drive.Additionally, they somehow managed to put nearly 4,000 miles on my car while it sat in the shop for ten weeks. George had no answer for how this might have happened, other than transport and running the engine to fix the issue. 4,000 miles?After receiving my car back, George the service manager called me and asked me specifically to remove my review. Jeff D'Ambrosio does not want the truth of the situation to be known. This is entirely unprofessional and I have never in my life heard of a business asking a customer to remove a negative review.

  Nicole Camp-Blade
2 months ago
i worked with Joe and eddie Torres and from the start they were both amazing, it was the smoothest transition , between going there , having my car already and the paper work ready to sign! amazing guys and everyone who worked there

  Tara Ross
2 weeks ago
Joe D., Bob (finance), and Eric ( sales guy) have always been so welcoming. They do what they can to get you the deal you need. I am glad I can call them my dealership.

  Wanda Alston
5 months ago
My only complaint is the need of a replacement piece of trim that was bent above my driver door.There is a small piece of molding that was coming out of place and they refused to replace it as part of my warranty, the piece came loose within the first 2 weeks of my purchasing the car and this was the first chance I had to bring it in.Now this piece is not very expensive and I don't have a problem paying my issue is this is not an example of customer satisfaction and for something so small I feel that the piece should have been replaced at no cost to me. Taking into consideration that I will be getting all of my maintenance needs done at D'Ambrosia the courtesy should be provided.

  Olivia Humes
4 months ago
I just want to say I loved my service and I can t thank Garrett Brackins enough for all his assistance as well help. He s absolutely most definitely the man to talk to!

  Amy McNally
5 months ago
We were dreading the process of buying a new truck, but from the moment we walked in the door, we felt comfortable. We cannot say enough about Gian Rodriguez. He was incredibly knowledgeable, honest, and no-pressure. We actually enjoyed talking to him! He made the stress of buying a new vehicle much less! Thanks, Gian!

  Bianca
5 months ago
I absolutely hate dealing with car dealerships but Gian made my process so smooth. He was informative, patient and made sure I left with a car that I absolutely love and that fits my budget. Thanks Gian!

  Joseph Belluso
a month ago
Put it this way--I have complete confidence in D'Ambrosio Mitsubishi's dealership- sales and service -and will continue to bring my car there for needed services.

  Kelsey Morgan
5 months ago
Highly recommend Don Jackson! He was very personable and made our visit at Jeff D ambrosio smooth. The whole team was excellent!

  Milorad Neskovic
6 months ago
Excellent dealership and service department. Serviced twice my Outlander since purchasing. In both cases service was excellent. No pressure atmosphere, clearly explained what they will do. Knowledgeable advisers.

  Carrie Farr
9 months ago
NO need for improvement at this dealership. Everyone was friendly, helpful, and introduced themselves. This dealership is making moves and getting deals done! David Williams is the BEST salesman. NO pressure, showed me what I wanted, and extremely thorough! I would definitely buy a vehicle from this dealership again, and would highly recommend David Williams!

  Joseph Nice
8 months ago
Gian was the best salesman. We had a wonderful experience shopping at Jeff D'Ambrosio. The entire staff was attentive and they want to work with their customers. It was one of the best dealership experiences I've ever had.

  Kimberly Wood
9 months ago
The best car purchasing experience I've ever had! Axel was very patient and knowledgeable. If you want great customer service with a sales person that will find you exactly what you want, for a great price, I definitely recommend Axel at Jeff D'Ambrosio!

  Erin O'Sullivan
9 months ago
Dave Baldwin was a true sale s professional and not a used car salesmen he made the process simple, easy and for once enjoyable. He truly listed to what I was looking for and what understood what my price range was and was able to deliver. If you re looking for a vehicle and professional to help you get there, Dave B is the guy.

  Vanessa Johnston
7 months ago
Make sure the used cars are explained to the customers when they purchase them. May carry a factory warranty but not explained on the change of warranty, did not come with an owners book to even learn how to use it. Make sure your sales people walk the entire vehicle with the customer to check for damage. Also make sure that you don't swindle out of what a customer wants just so you can get a sale. Won't sell you what you want only what you qualify for. Don't understand how I couldn't get a truck but was able to get an SUV for 600 a month payment. I had a brand new mitsu that I didn't pay that amount and got a 3 year old vehicle. Totally disappointed with this sale and will be sure to tell others about this place.

  Cocomixchynadol Queen
a year ago
You didn't met the GOAT then you wasting your time! My 2 time car salesman Jon Meade is the ultimate and the King giving you want or need ask if you are new or old customer, patient, friendly and firm on your behalf and execute any mission. Two days ago and picked up my dream family car brandnew 2022 Mitsubishi Outlander SEL Special Edition S-AWC in black pearl. Jon Meade made sure what I wanted twice, the first ever purchase was used and a year later with a brandnew upgrade. This car dealer is like family, friendly and handle their business and make sure you get your dream car!!

  paige giunta
9 months ago
Mark and Joey were great! I came in unprepared and all questions were answered in great detail. I even walked out with a brand new beautiful car! This is my third time leasing from here and will continue to come here for all car needs. Thanks again, Mark and Joey for the painless experience!

  Maddie Perkins
9 months ago
Great service. The whole building is spotless. They provide snacks, water and bathrooms. Gary helped us out and even when we were just sitting there waiting he was entertaining us. Also bathrooms are spotless and everyone is really nice.

  Kyle Montgomery
9 months ago
Mark Lodzuk has been our go to guy whenever we need a car or have any questions. He came through again for us and the process was seamless. Would recommend Mark and anyone else at Jeff. Great customer service and great prices!!

  Alyssa Meeks
8 months ago
Amazing customer service experience! Don was so knowledgeable, helpful and professional. Joe and Don made the lease trade in process so easy. I would definitely recommend this dealership to anyone looking to buy or lease a car.

  Jennifer Quinton
a year ago
Bob greeted us immediately upon entering the showroom. He introduced us to Mark Lodzuk who was our salesman. What impeccable service. Mark was friendly and professional! He answered all of our questions thoroughly, he showed us how to operate many features. I ve never had such a fast experience buying a car. The paperwork was done fast and Mark explained everything we signed. Amazing experience and we will come back to Jeff D Ambrosio for all our cars.

  ApexVenamis
2 months ago
Horrible place, the experience being there is chilling employees are great but the managers don't care (the managers and owner of jeff d'ambrosio don't care about you they just care about their money)

  Gina Thompson
9 months ago
I was a tough one to figure out I had been there all day trying to get approved after being told no all day from other dealerships I am so happy it was worth the wait. I worked with Mike Mizas and he was great. 5 out of 5, Would recommend

  Nicolette Perry
10 months ago
Great experience at Jeff D Ambrosio s dealership in Downingtown! My parents and I were helped by Milton Kenner and Mark D Ambrosio to purchase a used vehicle. Firstly, Mark could not have been more friendly upon arrival at the dealership. He immediately set us up to work with Milton so we could find the best vehicle that fit all of our needs. Milton did just that. We left the dealership feeling like we had made the right decision and truly felt supported by each employee throughout the process. They were honest, helpful, and invested in the customer experience. If you are looking to buy used, new, or lease a car then this is definitely the spot I would recommend!