Duchniks Service Center & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lawrence DeVoy
3 months ago
I was traveling from Delaware to my home in Canada during a flash flood alert in December 2023. After a fueling stop my car suddenly wouldn't start and I was stranded at a remote area off the 81 North. I called Duchniks and Amy promptly sent a truck and towed back to their shop. Miraculously the car started so I fueled up and drove straight home without ever shutting the car off until then. Of course it works now fine that I'm home but I was really stranded in PA and can't help thanking Amy and the tow driver again. I am a retired 70 old mechanic and have dealt with my towing companies. Prompt service, professional diver, super clean truck and fair prices! Thank you.

  Tifani Kirchem
2 years ago
They deserve 5 stars for their towing service and for their receptionist.The tow truck driver was friendly, helpful, and informative. I didn't get pictures of their truck or him working away, as it was very late at night. But he was great. He even pulled the smashed up deer out of the road so others wouldn't hit it.Their receptionist also went above and beyond what I expected, to help me when I came out to check my vehicle over for personal items and get my license plate. First of all, she helped me try to get the plate off that was stuck on there. Then she went out of her way to assist me with air for a low tire in my rental car. She did not have to do that, but she did. Not to mention, I think it was after closing time.Highly recommend them for towing services.

  Colin Dooley
a year ago
I called AAA to have my car towed from PA to NJ at 7:15 in the morning, I was told I would be charged $6 for every mile over 100 miles by AAA and that the distance was roughly 122 miles. When I received my call from Dushniks I was given the price $334. Which included $20 for tolls, along with a 15% credit card fee. When I asked why it was so high he said that it was because the route AAA had sent them was longer and that they were required to use that specific route. As I kept trying to hang up the phone telling this person that I needed to call AAA to figure out what was going on he kept telling me to wait and then tried lowering the price to $250. After i finally escaped, I got on the phone with the AAA supervisor for their Scranton branch who had told me that sometime drivers like to take different routes to avoid traffic and that it was up to them to choose the route. Seems contradicting. The supervisor also said that Dushniks was their best rated AAA dispatch in the area which I find so difficult to believe considering how I was spoken to on the phone. After all of this I finally got a different company to do the exact same job and get it done 6 hours sooner for $151.84. I wouldn t recommend this company to my worst enemy.

  Tina Doddridge
a year ago
We are so thankful we called Duchniks! We were on our way home to Colorado when our fuel filterwent out. We were hauling a 33 ft travel trailer with a quarter ton 2019 pickup. All the roadside assistants we paid for would not tow both and all the dealerships were 3 to 4 weeks out before they would even look at the pick up! We called Duchniks and they could tow both . Next problem was where to tow them. We said we would call them back once we figured that out. They ended up calling us back with a local diesel mechanic and an offer to let us set up the trailer in their yard! We were back on the road in 48 hours! Their level of kindness and service was second to none!

  Heather Marie
a month ago
Came out on a AAA call and had us out in 10 mins. Quick service.

  Catherine Porter
2 years ago
I can not thank David and his crew enough. David the owner went beyond nice to make sure we were taking care of and his hospitality went above and beyond. Not only did he and his crew tow our car and travel trailer off I-81 in PA but provided us with hook ups so that we were able to spend the night in our trailer to give us time to make the necessary arrangements to get home safely. I can not thank them enough. His kindness helped to ease some of our panic during a very frightening experience.Services: Long distance hauling, Local hauling

  scott walsh
4 years ago
Needed lug nuts off my truck. Paid for service to have him come out, shows up a 1 1/2 hour later. Said You're not covered. Been doing this for 27 years, I get paid anyway. So, I don't care about your problem. 5 Minute job guy walks away says not my problem AAA pays regardless. Customer service at it's finest. Glad I wasn't on the highway with my family. He said he didn't like all the mud on the driveway...said he didn't want to get his shiny rollback all dirty. Family Owned...All he cared about was not helping. My kind of family guy !!!!

  Gary & Sally McCabe
2 years ago
We were traveling from Niagara Falls, NY back to home near OC, MD. We had a slack tire on our travel trailer. We called ahead and Mr. Duchnik,said to stop in. He put our spare on quickly and professionally. His charge was very reasonable. I hope we don't need road service again, but if we do, I hope its near his station.

  Jessica Robins
2 years ago
I called Duchnik s as a SOS since I got a flat tire on I-81 in a Hertz rental car. Hertz s roadside assistance wasn t answering me for 30 mins!!! When I called Duchnik s, they said they don t usually work on rental cars, but I told him I had no other choice and really needed his help. He was so sweet and said he ll send his guys out ASAP. They got to me within 20 mins AND changed my tire within 5 mins. AMAZING SERVICE!!!! Forever grateful to this place!!!Service: Tire change

  Jeffrey Yockey
8 years ago
I stopped by last Thursday late afternoon, hoping to get oil change. They told me they can't do it as they already have a car up on their rack. I understood and asked if I can come in Friday morning for oil change. They told me to stop by and see if the rack is free. I asked if they can assure me of the time for me to come in so I can make my plan for the day. They refused to let me know what time to bring the car in. I kept asking for a specific time and they kept telling me to come in and check if the rack is available. I told them how they can do that to any customer who needs to come in for oil change or whatever. They need to work with the customer. The guy (I assume the owner) wave me off and told me to leave. WOW What a great customer service!! I don't recommend anyone to use this garage......

  James Walters
7 months ago
Called and asked for a tire change and was told there was nobody their that can do that. What kind of towing company/garage won't put new tires on

  Salomon Paredes
5 years ago
We had a tire fly off and ended up on the side road of Interstae 81. We called the state troopers and this towing dispatch came to pick us up. Later after calling the guy named Mike and the receptionist who was totally lost - they quoted us $250 for just putting a spare tire. I later got a call from Mike saying that I had tried to rip him and with him yelling on the phone he billed me $175 for the late night tow. I dont mind the fee but if your a business owner and you forget to bill your client - dont call me saying im a thief . I asked clearly if the $250 was all the price and he earlier said yes. After - when I got to pick up the car - they had my van locked in the garage like if I was a thief and would go and steal it. Plus there was a random cop who I guess was on Duty - watching tv - lol all i can complain about is $450 later i felt insulted with the horrible customer service

  Brian Engelbrecht
5 years ago
Late on a Saturday night, while driving down 81, I had a problem with one of the brake calipers on my car. I got it off the road, into a rest area. I didn t want to tow it because I was a long way out of town and my family was in the car. So I pulled it apart and figured out what part I needed to fix it. The only problem is that there is absolutely no way to get parts, when you re on the highway, at night, out of town. I called Duchniks and talked to the owner, Dave. He was extremely helpful. He came up with a solution, on the phone, that allowed me to drive down the road, to his shop. He then came out, pulled the part that I needed off of one of his cars, and put it on mine! Absolutely amazing! What else can I say!

  Tomasz Kasperkowicz
6 years ago
I had two interactions with them in 4 weeks. The first one was 5-star - it was a towing service requested through Honda Roadside Assistance. An owner arrived in timely manner, was very courteous and solved the problem without actual towing. I gave him top scores in a survey. The second interaction was like from a rural thriller. They were called by a police officer (my wife called 911) to recover a car that had got stuck late night on a steep icy country road (my wife had followed navigation directions as she attempted to deliver some high school students (coming back from off-state school trip) back to their homes). The road was a sheet of ice (despite snow long gone in this area) and even new winter tires were hopeless (clearly Scott Twp should close this road or post a warning sign). I drove there to help (parked my other car in a remote location) and tried (without luck) to recover the stuck car myself by covering the ice with sand (brought a bag). When Duchniks arrived (the owner+2 guys), they offered to recover the car for 350$, saying that considering the time (Sunday after midnight) and conditions, everyone else will take over 500$. It was late, I had high school kids waiting in my other car for their belongings (moved them over there carefully) and the stuck car was causing the risk for others so I said yes. I did not have cash (who carries 350?) and they did not want a check, so they asked if my wife can get/deliver the cash - or no service. As this was not an option, they offered that I can pay with a credit card at their place I accepted that. As they were preparing for the recovery, I inspected the car damage - found some deep scratches in a front bumper from hitting a bank (high on both sides of this narrow road) and lighter scratches on the rear bumper (I texted my wife with details of my findings). Bumpers were not displaced from the main body. When they started to pull the car using a winch (turning the car 90deg to start, with a belt passing under the front bumper) I heard loud noise of cracking plastic I asked a guy who was assisting near the car (I was inside following instructions) if the bumper is still in one piece (he said yes ). Once the car was moved to the safe ground (where a police car and my other car were parked), I did post-recovery inspection. I noticed then that the front bumper was detached from the main body. I said to these guys hey, front bumper was detached during winching (I was not going to do anything about it, just provided customer feedback). These guys immediately started to assault me by throwing slurs and waving their hands in front of my face. All in presence of the police officer and my wife/remaining high school kids. One of these guys (one who attached the hook) was particularly aggressive - yelling at me that I damaged the car myself (partially true) and that I accuse them to avoid paying; that they know people like me, etc. The owner was not better, also throwing slurs and encouraging the police officer to ticket me; he also demanded my credit card to be given to him as a deposit. He reattached the bumper himself, sarcastically making a point that it is all good now. I was expecting the police officer to calm them down, however he surprisingly did not notice this assault and sided with these guys (saying (among other things) to stop argue with them, as he can arrest me for theft). During this whole interaction I kept my hands down, kept my voice low, did not swear and did not make any comments about not paying for the service I have 4 witnesses and a recording to prove that (my wife started to record when noticed a tense situation). After the police officer wrote down my DL information I followed Duchniks multiple miles to East Benton, so they could charge my credit card. The owner also demanded my DL, saying that he needs a copy of DL for transactions over 100$(?). I told them leaving, that better manners would help their business the owner stated that they like to swear. Clearly they only care when serving major roadside assistance companies.

  Ryan Bear
5 years ago
Had an absolutely amazing experience with an impossible situation. Had an 18 year old driver come and take my car away as if he had over 20 years of experience, I've never seen anything like it. Thank you guys so much for having such a speedy, professional, and effective service!Edit* Andrew Kruger, I had a 98 mustang GT that was towed through USAA so no. I'm not a cousin or friend of the business. Someone is just angry because they couldn't afford the higher quality service. I have absolutely no connection with this company and I'm honestly just a happy customer. Andrew is probably family with another tow company and is sad that Duchniks does so well with their service.

  Cashelle Butler
3 years ago
Quite honestly some of the best customer service I ve had in a long time. These guys offered the best assistance in the worst situation - they worked tirelessly in the freezing cold at 2 am until our truck was freed! Quick and competent service. Eternally grateful they were available to help us, and could not recommend them enough!

  Stephon Davis
2 years ago
Base prices were way to high to start off with.Told me my car was totaled, even though it only needed a door replacement.when the owner & I got to my car in his mud field my car had broken glass and other car parts on top of my windshield. He asked to turn my car on to check it then snuck away with the keys to use against me for payment.Treated my new car like trash.thanks for nothing.Service: Car towing

  Danielle Rodriguez
2 years ago
Highly recommend, had to have my SUV towed this morning and a nice guy named Danny came. Just nice , actually had a conversation with me while in route to the garage.Highly highly recommend.Service: Car towingService: Car towing

  dtp021
8 months ago
My boat trailer broke on the way to a camping trip. They came and towed it quickly to a repair shop.

  Karen Snook
4 years ago
Response was extremely prompt. Driver was competent, professional, and polite. The entire experience was exceptional. Also the quality of the equipment was impressive. Really appreciate the mechanics of the flatbed truck!

  Chip Cummings
7 years ago
Thanks for the directions. There is an easy way to get around the closed 81n on ramp but the living stereotype sitting in a puddle of skoal spit in the service bay says its easier to go miles out of your way south and then sit in construction traffic northbound just to get back to the same spot.Sorry pal, but this is one tourist you didn't get. If this company screws with people just for fun i would hate to see what they would do to someone whose pocket they could get in.

  Charles B
3 years ago
Driver was inside vehicle when he says he wasn't, money is missing and a photo of my children. Owner was very defensive when asked a out it. Also all their trucks have cameras except the one that was involved. Shady crew out there.Service: Car lockoutsService: Car lockouts

  Sim Duk
6 years ago
stay away bunch of clowns going to rip you off like there's no tomorrowall positive reviews by their cousins and friendsDO NOTdo not use them or their cab service. call ant company in Binghamton or Scranton you save yourself hundreds of dollars...shop around and do your homework worse comes to worse you can leave your car on the highway and call a cab they make you feel like you have no choice but to go

  Christine Curtis
7 years ago
I got a flat tire and wasn't able to fix it myself. They sent someone out within 10 minutes (on a snowy Sunday morning) and got it fixed. Excellent service.

  Quadryder28
a year ago
Owner and driver Cameron went out of their way to help me out. Was super nice and was quick to come out. Thank you!Service: Special vehicle towingService: Special vehicle towing

  Mickey Clifford
4 years ago
Great guy came out earlier than the eta. Needed air got me filled up checked my psi where were good and in 5 mins he was done.

  Tom Delorenzo
6 years ago
My insurance company called Duchniks for a tow i was told 7:06 am the driver showed up at 6:55 an ish the driver was very polite very respectful and very helpful great family owned and operated compay cant Ask for a better bunch of men and women who run this company t u

  Robert Beam
6 years ago
Broke down on 81 north and 911 had these guys dispatched to get me.....The guy said my diesel fuel filter was froze up and would have to be thawed out in order to get it fixed....They towed me 7 miles back to their garage charged me $200 for the tow and $50 for a bottle of liquid used to thaw out fuel that cost $13 on Amazon....I was stuck and had no choice but to pay to get back on the road but, it's hard to believe these guys make a living screwing stranded motorists the way they do !!...Karma will get them all in the end i'm sure....good luck to anyone who needs their help !

  Noah Opsahl
a year ago
Great company, they did their best to get us taken care of when we needed roadside assistance

  Gregory Lesperance
3 years ago
Arrived 40mins after the phone call. All around great group of folks that were able to get me back across the River.