Tommy's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Ciunci
5 months ago
Bought a used Toyota Corolla for my daughter, not long after, the transmission failed. Called my usual mechanic and they do not replace transmissions. A friend recommended I give Tommy s a call. From my first phone call with Kevin, and throughout the whole process was blown away by the honesty and outstanding customer support. Kevin was amazing to work with and explained in excellent detail the whole process. He also had the team inspect the entire car and assured me other than the trans issue, the car was safe and in proper working condition.As much as it hurt to unexpectedly have to replace the transmission in a car I just purchased, the experience at Tommy s was second to none and they earned my business moving forward.It s hard to find and honest, reliable and friendly mechanic, but Tommy s is all of that. I cannot recommend them enough.

  Sonja van der Zande
6 months ago
Exellant customer service, professional and friendly care all around. 100% recommend Tommy's Automotive for all your vehicle needs.

  Tom Casey
6 months ago
This was my first time utilizing Tommy's Automotive for my 2014 Vehicle. I was very impressed and completely satisfied by all the work that was completed. The entire Team at Tommy's Automotive are true Professionals and I would Highly recommend this Business to anyone who is looking for an Outstanding Automotive shop. Thanks to their entire "Team", for a "Job Well Done".Services: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Tire rotations, Brakes, Oil change

  Stephen Brown
4 months ago
Called about my daughter's A4 and excessive oil consumption. This was after a visit to the local Audi dealership. Kevin explained our options, shared his honest perspectives, and guided us towards the most reasonable resolution. He also shared more about the Audi class action lawsuit than the Audi dealer. After the service at Tommy's, there was a significant and noticable difference in the car's performance. My daughter noticed the differenece as well. We have three Euro cars and will be sending them to Tommy's in the future.

  Mike M (blazermike0694)
3 months ago
Took my 2007 XC90 in for non working awd. They checked it, explained that it needed a new pump in haldex unit.They ordered the parts from Volvo, and kept me informed and the progress.Awd is fixed, and it drives and feels like it should! It came in a little lower than the estimate.Thanks for the great service!!

  Tim Leary
7 months ago
We ve been using Tommy s for years and always recommend them when people ask us for a reasonable mechanic in the West Chester area. They re always very communicative and easy to deal with. The fact they offer early bird or evening drop off and lockbox pickup after hours make getting vehicle work easy for my wife and I to plan for. Hope this place stays around for decades.

  Mathew Willman
9 months ago
I had issues with my 2013 Kia Soul. I called and spoke with Kevin about it. He was very helpful, patient, and informative explaining what was happening with my car and gave me excellent recommendations about how and where to get my car fixed given my quick timeline I needed and broke down the pricing structure so I felt confident in the decision I made.As I was moving to CO and needed repairs quicker than they were able to accommodate me if I was staying in the area I d trust them with my car if I had to go there myself for service and trust they would have done an amazing job at a honest price.All of his advice and information was incredibly helpful to me and I cannot recommend them enough!

  Tiffany Kennedy
8 months ago
Would recommend these guys to anyone! They were extremely communicative around the diagnosed problem, how serious the issue was, and options for fixing it. They even gave me a free rental car to use while they did the work so that I could easily get to and from work. After a few bad mechanic experiences, I am so glad I found Tommy's & wont be going to get work done anywhere else!

  keir abrahams
9 months ago
I have been going to Tommy's for years and have complete confidence that I am getting quality work. Everything from beater trucks to Mercedes to a minivan with entirely too many miles on it.. they get everything done and they never "find" extra things that are needed. I've also had them tell me that the repair is going to cost more than the Blue Book value of the car which was appreciated and did not result in them getting a big payday.

  Joy Bietz
8 months ago
Tommy's Automotive is the best place to take your car. The staff is caring and attentive to needs. My car is always done in a timely manner and all my questions are answered throughly. I would highly recommend them as a go to place for your vehicle.

  Justin Davis
9 months ago
We have been going there for years. They are honest, responsive and reasonably priced. I'm the type of person who likes to really run a car into the ground before I buy a new one, and they were really helpful and informative when I had to decide whether a particular repair was worth it or if there was a cheaper alternative that would sense. Strongly recommended.

  Cathy Milazzo
6 months ago
We ve been going to Tommy s for years and have always had excellent service! Trust is very important and no matter what kind of car you have they ll do an awesome job! Thank you Tommy s!Service: General repairs & maintenanceService: General repairs & maintenance

  Rakesh Grandhi
5 months ago
Great people to work with. Kevin went out of the way and sourced a discontinued part for my 2002 Mercedes C230.

  Morgan Simms
a year ago
I would recommend Tommy s Automotive to anyone in the area looking for car help. I m a young female and have been targeted at certain car shops and price gouged, but not here!! Kevin made me feel extremely comfortable with asking questions and showing concern since I am new to the area. They even helped me get home since I had no ride. They re honest, helpful, and made me feel like a family member. Kevin was awesome, and all the workers there were very friendly (even the pup:) ). I came in with tire pressure issues and let them know I don t have a ton of money for repairs right now, and they took me in without question and didn t charge me for anything since I didn t have to get anything done. Seems like a small thing but was amazing to feel heard. I even called Kevin for advice when getting to a tire shop and he was super helpful, honest, and supportive.11/10 would recommend, I will definitely be going there for my car issues!Service: Tires

  Karin Underwood
11 months ago
Above and beyond service and attention to detail from Tommy and his team. Our car needed a lot of work and they went through every piece of the car to get it in good shape as if it was their own. And it was easy to communicate with them at every step of the way. Thanks Tommy s Automotive!

  Jim McCall
a year ago
I've been using Tommy's Auto since 2008. I delivered Auto Parts to all repair shops in a 50 mile radius of West Chester. I chose Tommy because I could see his concern and honesty with his customers. I knew he had to be a top mechanic because he also used a computer back then. When even the biggest shops had no idea. He not only could see the present but also the Future in Car Repair. If you want it done right bring it to Tommy's Auto.Jim McCall

  Max Benfer
a year ago
Tommy s is the best. If you re like me, the thing you care the most about with regard to auto repair is honesty and excellence. Tommy s excels at both. Nothing is more frustrating than endlessly returning to a repair shop because of a bad initial diagnosis or sloppy work. You never need to worry about that at Tommy s. They only repair what is needed, and the repairs they make are done right the first time. As an owner of a Mercedes, I especially appreciate their intimate and expert knowledge of European cars, and their concern to keep my car running its best at a reasonable cost. That s really all you need from an auto repair shop, but Tommy s does it all with a level of kindness and thoughtfulness that is extremely rare these days. You can t go wrong with Tommy s Automotive in West Chester. Trust me.Services: Transmission, Tires, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Engine repair, Wheel alignment, Transmission repair, Oil change

  WAYNE WILSON
3 years ago
These guys are AWESOME! Mike W. is a great technician Jerry B. is fantastic and explains things so I can understand whats wrong with my car. They are so busy but still manage to get the work done in a timely manner. Prices are very reasonable, especially compared to other shops! I have NEVER had a problem after taking my car there. Tommy's automotive makes me feel like I've known them for years! I'd love to have a beer with these guys, they are hard working HONEST and dependable. If I didn't like my job, I would want to work with them!Tommy's automotive is the best! Most trustworthy bunch of guys I know.

  Sue Berstler
2 years ago
I have been looking for a new mechanic for a while now and I am so happy to say I found Tommy's Automotive. They completed my car's inspection as well as diagnosed a timing chain issue, it's important to note 3 other mechanics dismissed this issue as "just something that happens to Honda's". I will be recommending Tommy's to everyone and can honestly say I will be taking my car and any future cars I have here. Keep up the great work!Services: General repairs & maintenance, Oil change

  Liz and Greg D'Arcy
3 years ago
I don t write very many reviews, but Tommy s deserves a very good one. I am very particular and look at a car as a big investment that should be properly maintained. I have done my own brake work and oil changes, but prefer to have it done by a professional. Unfortunately I have had too many bad experiences at other places with poor workmanship at high prices that it drives me back to doing it myself. I read so many positive reviews about Tommy s that I decided to try them out. I started with my son s Honda Pilot for an inspection and they identified an issue with a brake caliper that they said would pass inspection (honest) but recommended repairing. I appreciated their honesty on that and asked them to fix it; which they did at a very fair price. A year later the Pilot needed a valve adjusted at 120,000 miles; they did a great job at a very competitive price. I had a similar experience with the timing belt on the same car. My Audi, which I take very good care of, was due for inspection, new tires and brakes (including rotors since the brakes were pulsing and everything was still original with 65k miles). I shopped around and Tommy s had very fair prices. Gerry called me and said my brake pads still had plenty of life and recommended just turning the rotors; what an honest business and saved me a bunch of money. I also noticed on the paper work that they used an on-car lathe to surface the rotors - this is the gold standard way to do this work. High quality work, fair prices and a very honest business - what more could you ask for? Very happy to be able to support such a great business.

  Michelle Way
a year ago
Amazing I got a nail after dropping my daughter off at West Chester University. Panicked and hit Google maps which sent me to Tommy s. They were quick and professional was literally 8 something in the morning on Presidents Day. Big shout out to Jamie and the rest of the team because of course I don t know where my tire lock is . Phenomenal job and I will be back

  Sarvesh Kulkarni
2 years ago
We have been taking our cars to Tommy's for about a decade. In that time, they have serviced three BMWs using third party as well as OEM parts (on my request). Every repair has been flawless, timely and reasonably priced, below dealership prices. Every repair has held up.Tommy's isn't the cheapest, but is more of a value proposition. You will be hard pressed to find a repair shop that is more competent, fair priced and most of all, honest. They have never sold me on a repair or maintenance item that I did not need, and will frequently advise me when it is not needed. My wife, who is usually afraid of being taken advantage of by mechanics, completely trusts them as well.We have started to even take our Teslas to them for state inspection. I'm hoping that the "right to repair" laws will be enacted in PA so that we can continue to easily get our Teslas serviced when they are out of warrantyService: General repairs & maintenance

  Hugh O'Donnell
2 years ago
First time using Tommy's auto service. My son goes to WCU. He was having tire issues. I could not get out to see the car and said take it to Tommy's. He took the Toyota Camry to Tommy's and they fixed it quickly. Great experience, professional and I highly recommend.Service: TiresService: Tires

  Tony Gray
2 years ago
11/10- Absolutely fantastic experience all around. Cannot recommend them enough!After 8 years of living in the West Chester area and not being satisfied with any of the businesses I had previously taken my vehicles too, this was hands down the best experience I ve had with an auto shop. From day one of setting the appointment, they were knowledgeable, helpful and just plain nice. Top tier customer service and fairly priced. If you re shopping around before setting an appointment, look no further!Service: General repairs & maintenance

  Elana Dabkowski
a year ago
I limped my poor car in with a badly blown tire that was a victim of a Pennsylvania Grand Canyon size pot hole. They totally checked out my car and replaced the damaged tire! Great Service with friendly faces!

  J Z
3 years ago
Went to Tommy's for the first time. We're new to the area and hoped to make a good first attempt to find a legit, honest auto shop and we hit it on the first try with Tommy's. Everyone there was very helpful at the different stages of scheduling, drop off and pick up. We were in a situation where we literally told them, "I don't know what's up. Just tell me everything we need to do to get this thing running safely and check the brakes, they probably need to be changed. " Their answer was, "you need new tires, but everything else is fine after an oil change. Brakes look fine. Here's a bill for nearly nothing..." If you were trying to figure it out - they are honest and will help you. They have a customer for life as long as we are living in the area. Thanks!

  Shanna Reisch
4 years ago
Tommy has been taking care of my car, as well as my family s cars, for years and has always done an amazing job! I have always found them to be straight forward and honest. They are always able to get my car in and back to me quickly. Tommy has gone above and beyond for me on more than one occasion. I highly recommend Tommy s Automotive. I will never take my car anywhere else.

  Nate Blevins
3 years ago
Tommy worked on my 1969 stingray. His knowledge of cars is great. His whole team is very friendly and they work quickly researching and ordering the parts needed to get the job done. Highly recommend Tommy s Automotive if you want a quality job done at a fair price.Services: Electrical, Oil changeServices: Electrical, Oil change

  Eric Adams
2 years ago
I have 4 Sprinter vans in my company, ( Chester County Kitchen and Bath,) and I was having issues with the normal dealer repair shops around WC. i.e., it took forever for them to fix anything, too expensive, and non of them communicated well. I found Tommy's by chance, and the company is fantastic. They actually call you back when they say they will. Great work guys, Thank you, EricService: Engine repair

  Gabby McKee
5 years ago
Great, quick service and the nicest people! I had issues with my car the Friday before Labor Day weekend. Tommy's was able to get me in and out that day by 4pm so that I had my car for the holiday weekend. They did a great job. Highly recommend!