Service King Collision West Goshen (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie
2 months ago
Had a great experience here- fast professional service and results were great. They updated via text and phone call throughout the service so there was no need to wonder what was going on or when I would get the vehicle back.

  Summer Gillespie
a month ago
I didn t take any photos since it s raining but I just wanted to say that I had an amazing experience, I hit a deer & I had to get my passenger side front fender, door, hood & headlight fixed & now it looked as if it never happened. The repairs were supposed to take 2 weeks & they had it done in 1 & when I got into my car, I realized that they even detailed it! & all of the people I spoke with, including the woman at the front desk were so nice, patient & efficient. Would recommend going here!

  Xtine M
2 months ago
I have never had to take my car to have any repair done to it so I was lost as to where to go and I am so glad that I went to Service King Collision. I dropped my car off on a Saturday and my car was done and painted with all Nissan parts by Friday. My car looked better than ever and the inside was detailed and looked incredible. Great service and great employees. They kept me up to date the whole time.

  Tiffany Marron
a year ago
I had a fender bender end of November, dropped my car off at Service King. Cannot express my gratitude for Lee and his team. They kept me up to date on my vehicles progress and I got her back good as new in the time frame that they had stated when I dropped the car off. She looks better than before. Superb craftsmanship. If ever this happens again, I know my car is safe in their hands. Shout out to the front desk manager-she s amazing too! Thank you Service King!

  Maria Sebelist
2 months ago
My Kia was broken into and the steering column was demolished because some jerks were trying to steal it... Yay TikTok! My car was brought here and finished in a timely manner. They texted me updates every step of the way to let me know about the progress. Really great place, super friendly people!

  Katy Jones
a year ago
Service King was amazing to work with! They were friendly and very communicative. Even though there were delays they kept me up to date and truly seemed to care about getting my vehicle repairs completed as soon as possible.

  Kaitlyn Haigh
a year ago
I don't think I'll ever have a better experience with a collision/repair company as I have with Service King! The people were kind and informative, and I received bi-weekly updates (both calls and texts) on the status of my car. As stressful as someone hitting your new car can be, Service King made it an absolute breeze and assurance the entire way that I was in good hands. I'm so appreciative of Jeff and the two women at the front desk, and my car looks great!! Paint was matched perfectly, and my car even looked like it had been vaccumed and washed. Highly recommend this place to anyone!

  sue kulp
a year ago
Service King was the best car experience I have ever encountered. They were efficient and caring. My car was in great hands as they kept me in the loop at all times. The job was completed early which was a delight. I will surely recommend them to others!Service: Body & TrimService: Body & Trim

  Katlin Moyer
4 years ago
Took my car here to get the back bumper fixed after a fender bender and the entire experience was great! Friendly people, timely service, high quality repair. My car looks as good as new! I hope I don t have to use the company again (because I don t want anymore accidents) but I would definitely recommend Service King for anyone who needs a good honest body shop!

  Aldon Spencer
2 years ago
Service king did an excellent job repairing the from end damage to my car and detailing the interior. When I got my car back from them it looked like a brand new car. If ever I need to have my car repaired I am definitely going to Service King. In my opinion they are the best.Services: Painting, Auto glass repair, Body & TrimServices: Painting, Auto glass repair, Body & Trim

  El Bee
2 years ago
PLEASE BE WARNED! Do NOT Take Your car here if you have any concern with quality and professionalism! I learned my lesson the hard way and should've read the reviews but I was not patience, didnt do my research, and took my car here anyway. If you have the slightest temper, I advise you not to deal with the unprofessionalism, bullying, terrible quality work, and unethical practices here(or have someone with bail money ready). My experience at this place was so terrible it required me to get the VP of Service King Operations involved to get my car to a mediocre level of satisfaction. Being that I have a strong stance on not accepting terrible for what I am paying for, the manager literally tried to bullying me into accepting unfinished work! From the initial moment, I came to get my car only to find that half the bumper was about to fall off. And the manager has the audacity to think I brought it in like that! Im sure more have experienced this moment here. Secondly, the interior of my car was damaged with paint on the inside, seatbelts not working, headliner drooping, and automatic fasteners not operable at all. But yet they claim to have a quality inspection program. This is quite laughable. Thirdly, the paint job looked as if it was done by an apprentice learning to paint and NOT a professional. My paint job is waving, smattered, and not even close to quality expectations. Fourthly, the manager of this location threatened to reposes my car for lack of payment although it was literally sitting in their shop for over 3 months to get repaired. It became quite laughable at this moment. Then demanding i bring in a certified check to pay my deductible even though there is no requirement to do so. The manager will they to get you to do this and when i confronted hime I was told that the VP of Service King told him to release my car with my choosing of payment as it should have been from the start. The work is terrible. If you love you car, take it else where. If you want to argue with these people, do so on your own accord. You have been informed. Terrible business practices here and everyone should know about it! My car looks worst now than it did before I took it in.

  Kimberly Herr
2 years ago
Excellent company! Honest, reliable, and timely. It was my 1st accident and I m glad my car was taken here. I m thoroughly impressed with how professional and kind everyone is from customer service to the maintenance teAm. Would definitely recommend!Services: Steering & suspension repair, PaintingServices: Steering & suspension repair, Painting

  Steven Tuccio
4 years ago
Do not bring your Tesla here. Absolutely miserable service experience.I initially brought the car over on a Tuesday (Mar 19) for a damaged passenger side mirror assembly. They ordered the part, and told me they would contact me next week and let me know when the part came in. The plan was to paint the part, and then have me bring the car in. Next week came and went, and the week after that as well. At three weeks, I finally contacted them again (on Apr 11), and they said "Oh, the status has been updated to 'Shipped', it should be here shortly. We'll call you when it's in. I asked why I wasn't called, they didn't acknowledge or answer the question. I waited another week, no phone call. I called them back, and asked if the part was in. They said "Yes, it's here now, we'll paint it up now. You can bring the car in once it's painted and we'll install it." I asked them when I should bring the car in, and they said drop it off Tuesday of that next week in the evening for a Wednesday install and pick-up.I dropped the car off in the evening Tuesday (with no signage saying where you should leave keys, or envelopes to put them in, or anything). The next day I get a text message saying the car will be ready in three days. Keep in mind I was told I could pick it up Wednesday evening. I contact them, and they say "Oh, sorry, system is off", let me get John the Tesla guy to tell you what the real deal is. John tells me that they're going to paint the mirror now, and that I can pick it up Thursday. I asked him again "Hey, you told me the mirror would already be painted, and it would just be a simple install", and he says "Well the mirror is being painted now, so you'll get it tomorrow". I asked what time tomorrow can I pick it up, and he said he would call me back.So for anyone playing the home game...1. I was told twice I was going to get phone calls, and didn't receive them. No apologies for not calling, no even acknowledgement that they didn't.2. They also told me they were going to paint the mirror prior to me bringing the car in, and didn't do it.... Which led to the repair taking extra time and denying me use of my car.3. A simple mirror replacement has taken 5+ weeks.... and if I hadn't been continuously calling them, I'm sure it would have taken longer.4. The entire time, their attitude was essentially "screw yourself, it'll happen whenever it happens". While they never actively said it, the impression I continued to get was that they really didn't care that they weren't doing what they said they were doing, they didn't care about how long it took, and they didn't care that they continuously failed to let me know what was going on. The absolute lack of courtesy was apparent from the moment I walked in, and that should have been the cue to take my car elsewhere. They really acted like it was an inconvenience to deal with me.I eventually got my car, and the mirror, but I would absolutely not use these folks again, and I would absolutely not recommend them to anyone who had other options. I waited a while to post this, just to make sure there weren't any other obvious problems with the mirror after use, because based on the professionalism of the service interactions, it would not have surprised me to have had additional problems.

  Dominic Lizzi
4 years ago
I recently had my car repaired at Service King on 1 Reservoir Road in West Chester, Pa. I couldn t be happier with the result. They did an excellent job , the car was beautiful. Mr. Lee Goldblatt was my service advisor, he is extremely knowledgeable, and professional. He guided me through the process, and is a true professional , a credit to Service King. On a scale of one to ten, with ten being the highest , I give Service King all tens! Thank You Lee, and everyone who worked on my car. It's greatly appreciated!

  Jonathan Doyle
3 years ago
Their whole service was very helpful and professional. They kept me updated throughout the whole process, finished the job before expectation time and went above and beyond their work on my car. Thank you so much for your service. Customer service was amazing and very very kind, thank you Lee and all the employee that worked or called me for updates. God bless you guys.Service: Body & Trim

  Scott Jacobs
3 years ago
Used them to get my truck fixed due to a minor fender bender. The quality of the work was amazing. The process was pretty quick considering the work. And the office was professional. Hope I won't have to use again but I won't hesitate if I do.

  Emily Stockmal
3 years ago
Everyone at this Service King was so polite and professional and the work on my car was done well and was finished by the date they had promised. They made sure to keep me in the loop about the progress of the repairs which was great- If I ever need any other car repairs I would definitely choose them again!Service: Body & TrimService: Body & Trim

  Chris Gray
4 years ago
They had my car so long that they went over the rental limit. 'Lee' seems to be the person in charge here and he said they would cover the cost of the rental for that time and they never did. Since getting my car back, I've left multiple messages for him with no responses. It has been weeks. When I called back to speak to Kristen, the secretary, she sounded unsurprised that he had not returned my calls, as if he normally dodges people for money. The service here is absolute garbage. I only used them because they were recommended by my insurance company. I'll be letting Allstate know how bad they are.

  Jordan Fenton
2 years ago
Wonderful staff!! Excellent service and they had my car done early! Will definitely be returning next time i need body repair done to my car. Big thank you to the staff at Service King for being so hardworking!!Service: Body & TrimService: Body & Trim

  Jeffrey Traver
5 years ago
Absolutely excellent work and they stand by it. My Cadillac CTS has a special triple coat paint job. They matched it perfectly. That was over 2 years ago and I still can't see a difference. After 2 years a manufacturer's part failed. It was out of warranty by 1 year. Service King stood by what they had done 2 years early. They just handed me my keys. No charge. Also, when I picked up my car they had dusted and vacuumed and washed it. Flat out excellent!

  Paul Manni
5 years ago
Quite possibly the worst service/customer service I ve had ever. In retrospect I should have questioned why they went above and beyond in trying to convince me they were the only shop I should take my car to. My experience was a mixture of horrendous customer service, unethical behaviors, complete lack of responsiveness, lack of automotive skills and capabilities, and theft. This attempt to fix my car ended up taking 3 1/2 months, and the new shop once I finally demanded my car be taken off site, took 2 weeks. Service King lied and said they needed to order a new part which they supposedly couldn t get in for several months. The new shop said the part was unnecessary (but of course would drive the total amount up significantly), and even if it were necessary, they were able to quickly find the part with ability to receive it within 2 days. Service King tried to blame it on me and gave me a major attitude, did not respond to my inquiries for 3 weeks (yes while my car was at their shop), lied to me and my insurance co., and then finally stole my expensive sunglasses out of the car as a parting ways gift. I STRONGLY URGE anyone with automotive repair needs to stay as far away from this place as possible. Chadds Ford Collision is who made things right and where I recommend taking your car.Update 4/15 - I have not received any follow up. I m not surprised. I m willing to accept that there are some places where you receive REALLY BAD SERVICE and even WORSE INTEGRITY, but not when it comes to an expensive personal possession with sentimental value that were stolen. There are so many details to my experience that I could have added which would have accentuated the extreme level of how poorly I was treated. I am mostly concerned now with the question, where are my sunglasses?? Based on the horrendous level of professionalism, It is a 100% certainty that either Lee himself took them or someone who he allowed to, possibly a Tech. THIS IS THEFT. I WANT MY SUNGLASSES BACK.

  Tejaswi S
2 years ago
Awesome paint work and amazing customer service.Quick and easy online appointment. Special mention about Jeff s timely delivery and Store Manager Kevin(I believe) who is so customer focused to provide an utmost customer satisfaction.

  anjelika spimelika
2 years ago
Service King on Reservoir Rd in West Chester did a great job fixing my car. I would give them 500 stars for their customer service skills & the quality workmanship.

  Winston Barthemew
4 years ago
After being sent it to other body shops from the dispatch office of Service King I finally found myself at this location for an estimate on a Tesla. After already receiving another estament from another body shop yeah, I was pretty set on using this certified repair facility. But they were more interested in the interest of Allstate, the company who would be paying for the repair, the person who hit me. Anyhow the other body shop was looking at the stress cracks and the giant bulge and the rear bumper and did not feel comfortable repairing it however this body shop wanted to repair it bye using a cookie cutter to smooth down the Bulge and body filler. Having done body work in my earlier life this is not a repair that I'm comfortable with but they were not willing to write the estimate with a replacement bumper. Needless to say I'm not going to they consider their estimate or their services if they do not care about the concerns that I have

  Tonya Ware
2 years ago
They repaired my car after having an accident. They continually kept me in the loop with daily text messages letting me know the status of my car repairs. They did a an excellent job completing the repairs ahead of schedule as well!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Genevieve Celentano
5 years ago
John provided the best customer service I have ever experienced. He took charge of the situation and fixed my mess. I needed my Mercedes Sprinter Van for work and he accommodated my work situation. He keep me updated on the repair. My van looks like new. Thank you John 5 stars to you .. He is a keeper.

  Tyler Bendel
3 years ago
Customer service people are nice. About the only good thing about them. Took a month to fix our car after being rear ended and made us wait a half an hour just to come out and give us our keys when it was done.Service: Body & TrimService: Body & Trim

  Rob Good
5 years ago
Took my Tesla to Service King in West Chester PA at the recommendation of the local Tesla dealer. Big mistake. My car was taken there on January 6th. By May 1st it was still sitting outside in the back of their lot next to a dumpster...untouched, in spite of calls 2 to 3 times a week asking for progress. I was told that they were waiting for parts from the Tesla factory. Finally I called Tesla directly. Turns out that they did not order the parts all at the same time. According to Tesla, all parts that were ordered had been delivered. After months of frustration with no answers, I finally had it taken to another shop. To add insult to injury, they charged a storage fee. I would never go there again and fair warning to any other Tesla owners who happen to have an accident.

  Jon Loeb
5 years ago
I had a terrible experience with service king. They would not let me talk to the car mechanic, they told me my car was fixed when it was still dented, poorly painted, and not even fully out back together. When I brought the car in a second time they left it outside to run out of power and I had to take it home just to charge it. Would definitely not recommend!

  Joe Gombarick
5 years ago
Wow, do many issues. Progressive used them as their preferred shop. I sincerely regret but going to a reputable shop who could fix the issues the first time without hassle. On top of all the return issues the vehicle was given to me missing the antenna. Apparently their detailer took it it and laid it on the dash. It buried itself between the dash and the firewall. Lack of attention to detail seems par for the course here. Find a local shop to work with, quality of their work is suspect at best.