INFINITI Of West Chester

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sandra Conwell
6 days ago
The service appointment was right on time; the rep greeted me in a friendly and professional manner. He explained what work would be done but we agreed to consult on any extra issues that showed up and a couple of them did. It was good to get everything addressed at one time and the wait was not long. Very nice reception area and pleasant staff.

  Jena Riley
a month ago
My husband was very pleased with his service. The technician was very nice and explained in detail what needed to be done for our car. He addressed all of his concerns. The part needed was not on site so they quickly ordered one and made another appointment for him to go back and have it installed. Not a long wait and the waiting room is clean and spacious. The dealer has a machine for complimentary coffee, tea, and cappuccinos. A great variety of selections to choose from!

  Erin Petrie
4 weeks ago
Drew has been amazing to deal with. Determined the problem and got the part in quickly. Was very flexible with appointment times and offered a loaner as an option if the repair took longer than expected. Communicated the whole time which was appreciated.

  Kelly Bateman
a month ago
From ease of scheduling to completion of requested service while I waited, everything was exceptional. In the many years I used multiple dealerships for a range of services for a variety of vehicles, this was by far the best experience to date. Highly recommend and will definitely be back. Thank you again to Vince and Tony.

  Ashley Trier
3 days ago
Purchased a used car from them and it was a seamless deal! Jake made it a wonderful sales experience. He was personable and understand, very easy to work with. Would recommend!

  Boss Don
a month ago
INFINITI of West Chester is hands down the G.O.A.T when it comes to car dealerships! They staff are super friendly and pleasant! They perform top notch service and are very thorough and informative with your car s needs! There has not been not 1 time I had a negative experience with this dealership or the staff! It is an absolutely MUST to bring your vehicle and car needs here!

  Lori Krenzel
a month ago
What a fabulous team of professionals! Highly attentive to detail! Thorough! Accommodating! More than nice, kind! Quick turn around w an improved version of my car. Special thanks and appreciation to Gregg!

  logan malloy
2 weeks ago
Jay was awesome, the sales manager was also awesome. Ended up purchasing a vehicle from an online post, when I showed up it wasn t as portrayed as online, had a decent amount of repaired damage obviously not from them, kinda wish we could have worked on the numbers a little more. But they gave a 6 mo/ 6,000 mile warranty and came up on my trade a bit. Priced on the higher end with the damage but overall happy. Only reason for 4 star instead of 5 was it was still on the higher end with still having poorly repaired damage. (NOT the dealer fault for poor repair)

  Alan Superfine
a month ago
The best dealer experience ever!!! After a lot of searching, I found the Q55 that I was looking for and off I went to Infiniti of West Chester. It started with a phone to verify the car was in stock. Geo took my call and put my mind at ease. I drove 50 miles to the dealership. I was well greeted and then this process began. Oz took me out for a test drive and we can back to work it out. No pressure just a great process. Paperwork was done in a timely manner and off i went. I have personally leased 15 cars in my life from other dealerships. I thought I had good service before until I went to Infiniti of West Chester. They are the best!!!

  Jessie Ka
3 months ago
Have my oil change and inspection done! Greg and his team are very sufficient and welcome customers with no appointments on during winter storm. He was by himself and happily served the customers!Now that s a legendary customer service

  Stacy Hanrahan
3 weeks ago
As always my experience at Infinity of West Chester was exceptional. From Amanda in service to Brian at Bush Collision, customer service is second to none. My 2019 QX 80 looks and runs like a brand new vehicle. I highly recommend the entire team at Infinity of West Chester.

  jeff riese
3 weeks ago
Even on a Saturday I was greeted quickly. Tony my service writer was pleasant explained the services I was getting and I didn't feel pushed into anything I didn't want. Car was very clean and running well on pickup.

  Majestic One
3 weeks ago
This is a classy and professional dealership, IMHO. No nonsense, no haggling over their website price like many auto dealers do. They had several vehicles that I was interested in purchasing because I had checked out their website beforehand. After a test drive or two, I got a cool new ride to take home. Thanks guys. **If you're in the market to purchase a brand new or used vehicle for yourself or a loved one head over to Infiniti of West Chester and ask for O.A.

  Michael McCormick
3 weeks ago
Jake White was my salesman. Fantastic knowledge of the cars. Everyone at the dealership was a fantastic. Ask for Jake, best car buying experience I have had hands down.

  Nancy Neff
3 months ago
I can t say enough great things about INFINITI of West Chester! Getting my vehicle inspected was effortless. The dealer sent someone to pick up my vehicle, they provided a loaner, and they returned my car when it was finished! I can honestly say this was a great experience!

  Nicole Radio
4 months ago
So grateful for an efficient, comfortable, professional dealership. From start to finish, Mark and Jake were stellar and went above and beyond to handle of the extras without us even asking. There is a saying in the business world to offer Unreasonable Hospitality and they are on the right track. It s a testament to a great dealership when you see the years of service and loyalty of their employees. Without hesitation, the easiest transaction ever.

  Ed G
3 weeks ago
I financed a used vehicle with this dealership. Everything went very well. The vehicle was fairly priced and I got fair market value for my trade in. Thank you to Darren, Mark and Dean for making the sale go so smoothly.

  Carolyn T. Fox
2 months ago
Drew is an awesome Service Representative! I appreciate his attention to my vehicle and the services it is in need of. He is professional, courteous and knowledgeable. Drew has consistently provided excellent service and I whole heartedly trust him and his service recommendations.

  Tyrone Knight
2 months ago
The actual service was performed satisfactorily. It was an expensive service costing over $2,600. I know the dealership cost can be high. The good; the dealership picked up the car from my home and dropped off a loaner car, the repairs were completed, and my car was returned to my home within 24 hours. The dealership gave me a $150 dollar discount after I requested a discount. The not so good; when the service rep called to confirm my request for a home pick up and loaner car, he seemed confused as to whether I was coming into the dealership or if my car was to be picked up or if I made a request for service at all. I made the request for home pick up on their website. He still seemed confused when he called to confirm the return of my car after he told me the day before he would return the car the next day.

  Brandon Ocasio
2 weeks ago
My recent purchase of a vehicle from Infiniti of West Chester was a remarkably smooth and hassle-free process. From the moment I walked into the dealership, I felt welcomed and valued as a customer.The staff was attentive and knowledgeable, providing me with all the information I needed about the car I was interested in. They made the test drive experience enjoyable and informative, allowing me to get a feel for the vehicle's performance and features without any pressure.What impressed me the most was the efficiency of the paperwork process. Despite the necessary legalities involved in purchasing a vehicle, the staff handled the paperwork swiftly and seamlessly, ensuring that I understood everything every step of the way.Overall, I highly recommend Infiniti of West Chester to anyone in search of a stress-free car-buying experience. Their dedication to customer satisfaction and their streamlined approach to sales make them stand out in the industry.Thank you,Brandon Ocasio

  Matthew Abraham
2 weeks ago
Our Service Manager, Toni was professional and efficient. He went that extra mile to make sure that we were satisfied.

  Lauren Francis
a month ago
Service was excellent in regards to fixing a recall. They also got additional problems addressed using my warrenty. Having a loaner car was easy, too.

  Kim-Loan Gotto
a month ago
Dave Urbany was great to work with at Infiniti of West Chester. He was personable and made our time together less transactional. We would highly recommend shopping with Dave (and the rest of the team) if you re in the market for a car.

  Amanda Denner
2 months ago
Service was efficient. I used the car service and had a loaner arrive on time . Dealer kept in communication about service and kept me informed about services and charges. The Service was done quickly and my car was returned the same day.

  Richard Vail
4 months ago
Had an exceptional experience buying a vehicle here from out of state. I shopped around a lot and dealt with numerous salesman; Jake from Infiniti of West Chester was by far the best. He was attentive to my needs but never pushy. I didn't once feel pressured to buy. This is not your typical shady car dealer and I would be happy to do business with them again. Their detailers are also excellent! 10/10!!

  Erica Swalheim
2 months ago
Andrew and the whole entire staff were very friendly and helpful. I waited to have my car serviced in the very clean waiting room. My car was done in a timely manner. I will definitely return!!!

  Ellen Brightman
2 months ago
I had over six inches plus of water on the back carpet on the passenger side of my coupe. This happened three times. Took the car in, and the technician(s) solved the issue. So far, no more water.Tony was so helpful, and I ..would recommend this dealership

  DesignDivatoo AGH
3 weeks ago
At infiniti of West Chester they took great care of the regular maintenance for my QX50. Delivered on time and the service was completed promptly and the car returned cleaner than when we took it it.

  James Liu
2 months ago
What an awesome group and excellent honest team that help me with the purchase of a used truck at their dealership. Thank you Kalin, Oz, Mark, Nick and Geovanny for making the purchase from start to finish easy and trouble free.

  Wayne Clendaniel
4 months ago
The staff did a great job getting my car serviced . I was having a problem with my fog lights, I replaced the fuse but they still won't work. The service tech found a bad switch to be the problem. I also had radiator flush, and new coolant ,along with tire rotation. They always do a great job.