Francis Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  CM Dello
3 weeks ago
Francis Automotive has taken care of my vehicle as well as my son's and his girlfriend's. Both my son and girlfriend have mentioned that they felt as if they were the only clients and were treated exceptionally well. I have been very happy with the clear and timely communication as well as the service. Highly recommend that Francis Automotive is a part of your team to take care of your vehicle.

  Brendan Bradley
a week ago
Straightforward, fair pricing, honest. John @Francis Automotive was great to work with. Had leaking radiator replaced, car is back to running great. Thanks FA.

  M A T
3 months ago
As usual, I had another excellent experience using Francis Automotive in West Chester. It was time for an oil change and tire rotation. I had been going to the dealer while I was under warranty. I m glad to be back with Francis Automotive. I ve been going to them for many many years and I m never disappointed.Service: General repairs & maintenanceService: General repairs & maintenance

  James Plank
3 months ago
Had a flat tire on Sunday; AAA put emergency spare on. Called FA on Monday & got appointment (w/loaner car for Tuesday). FA called back Monday & got tire serviced (w/loaner car) the same day. Very pleased to have tire repaired & get back on the road. Have used FA for years, and above experience is the reason why.

  Keith Wilson
a month ago
John and his team are thorough, reliable, and offer the best prices around. No other place my wife and I go to for work needed on our cars!- Keith

  Allen Margolin
3 weeks ago
Very professional shop who does exactly what they say will. Pretty meticulous as well.The loaner is money, makes it all a lot easier.

  Yvette Jarecki
6 months ago
I have been using John for many years. He s the nicest person and his work is excellent. I trust his opinion and I know I am not being given wrong information. When he examines my car I would recommend him to anyone.Services: General repairs & maintenance, Auto brake replacementServices: General repairs & maintenance, Auto brake replacement

  Amy Garvey
2 months ago
John and his team are the only people I trust with my car. Scheduled tune-ups or emergencies, they're always ready to get to work, and they're transparent and quick to communicate what's going on. I recommend them to everyone!

  john lister
2 months ago
Great people. Excellent engagement. I almost never give 5 stars. The ONLY thing they could have done better is a little explanation. BTW - I am hard to please, AND theae giys are my guys.

  sueschul1
5 months ago
As usual my appointment went great. Quick, thorough and easy, took about a half hour for an oil change, tire and fluid check. John's the best!Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  CCC
7 months ago
I'd been happy with Francis Auto for the past year until my last two visits.For the inspection, they didn't even mention my bald back tires. I had to bring it up and they said I could change them if I wanted. Two days later, my back right tire blew out like a balloon while I was driving with my two children! Thank God we weren't on the highway.On my last visit, my check engine light came on. My neighbor hooked the car up to a code reader (prior to me taking it to Francis) and found the code/problem within 5 minutes. I had Francis Auto diagnose my car and they were going to charge me $200 just for the diagnosis and another $400 to fix it!! I called up two other automotives (Ike's and Mike Ivey's) and neither one charged for the diagnosis. And they were over $100 cheaper than Francis to fix it.Long story short, I would NOT recommend Francis Auto. They are not honest, affordable or good.

  Rita Pagan
a week ago
I recommend Francis Automotive to everyone I know. Professional and fast service.

  David Schlimme
2 months ago
I ve been using Frances auto for nearly 30 years, they have always been timely, and efficient, with every repair!

  Daniel Panichelli
2 months ago
Professional staff.Great service.Honest establishment!Highly recommend this operation.Dan/West Chester

  Alan Wright
3 months ago
John is the best. He reminded me that our Prius was due for state inspection. I often forget. Thanks John.

  Raymond Mazza
3 weeks ago
My 2003 Toyota truck was in for inspection. No major issues and passed inspection without any repairs needed. In addition to the inspection John did look over the truck to see if there were anything else I should be aware of. I appreciate his efforts to keep me abreast of future service that may be needed. John is always on top of keeping his customers cars and trucks in good working order.Services: General repairs & maintenance, Vehicle Inspection

  christine weiss (Turtle)
4 months ago
Always a fair price, fast service, extremely accommodating...highly recommend Franicis Automotive!Services: Transmission, Steering & suspension repair, Engine repair, Wheel alignmentServices: Transmission, Steering & suspension repair, Engine repair, Wheel alignment

  Julie Sebastian
a year ago
I have taken my car here twice for a state inspection. Dropped it off at night and have been able to pick it up by 9am the next morning. Their service is so quick and a fair price. Everyone is super nice. I highly recommend Francis automotive!Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Julia Post
5 months ago
Great customer service, honest work and pricing. Thanks to everyone at the auto shop!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  John Fiore
2 months ago
Very thorough explanation of services and completed the work very timely. Highly recommend.

  Mary Leahan
a year ago
I ve been a customer here for 20 years and absolutely love it! The team at Francis Auto is always prompt, efficient, reasonably priced, and my favorite - COMMUNICATES! They give me a run down of things that need work immediately, things that might come up soon, and things that can wait. They look out for your best interests and the longevity of your vehicle, not their own wallets.Service: General repairs & maintenance

  Adam Golder
4 months ago
First time here. Friendly greeting, easy booking procedure, prompt completion of routine maintenance.

  Michael Malick
7 months ago
The team at Francis is great to work with. They are highly communicative and trustworthy, and perform high quality work in a very timely manner.

  Bob Downs
8 months ago
Was recommended to call John after purchasing a used car from out of state. John was extremely consultative in both listening to my interests as well as using his experience in doing a thorough inspection of the car. Have a few follow up items that I will work with John on over the year and most importantly he made me comfortable that Francis was the shop for my family and I moving forward.Services: General repairs & maintenance, Auto engine diagnostic

  Robert Olesen
a year ago
John and his team do excellent work at a fair price. No up-selling or unexpected add-one. We use them for all our car repair needs.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Wheel alignment, Vehicle maintenance, Oil changeServices: Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Wheel alignment, Vehicle maintenance, Oil change

  Sandra Davis
8 months ago
Kind and extremely competent auto mechanics. I recommend Francis Automotive without hesitation. Patriotic group too which makes this Navy Veteran pleased.Services: General repairs & maintenance, Vehicle Inspection, Brakes, Vehicle safety inspection, Vehicle maintenance, Auto brake replacement, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Brakes, Vehicle safety inspection, Vehicle maintenance, Auto brake replacement, Oil change

  Rasul G
a year ago
My experience was when my truck broke down on a delivery to their shop. They figured out the issue on spot and had my truck running and ready by the next day. Great service! I highly recommend their service if your in the area near by.Services: Auto battery replacement, BatteryServices: Auto battery replacement, Battery

  Joann Galvin
2 months ago
Only needed inspection this time. Service is always great . Honest, reliable and friendly. Would recommend to anyone who is in need of auto service.

  Patrick Jennings
a year ago
John and his team at Francis are geniuses when it comes to anything car related. They have been able to diagnose and fix every issue I ve ever had with my vehicles quickly and at a reasonable price. I had an ongoing issue with my truck last summer that I took to the dealership multiple times. They were never able to figure it out and wasted my time and money for months. It took John about five minutes to find the problem and it was fixed permanently that same day. I will never go anywhere else for a car issue. They even have an after hours pickup/dropoff box, as well as an online payment system, which is extremely convenient since I work odd hours. I couldn t possibly recommend Francis Automotive more highly.

  Amy Dale
9 months ago
John's professionalism and courtesy is much appreciated. He goes the extra mile to always accommodate us. He found us a mechanic in New England where we are moving. Always looking out for his customers.Services: Tire rotations, Vehicle Inspection, Auto emissions testing, Oil changeServices: Tire rotations, Vehicle Inspection, Auto emissions testing, Oil change