NAPA Auto Parts - Carbondale Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael D. (Mike)
2 years ago
Store had everything I needed, 20% off promo, and website/order email/Google confirmed store was open til 6 PM.Order email confirmation came at 4:28 PM. Ready for pickup by 4:41 PM. Got out of work late but made it to store by 5:25 PM.Store lights were off. Called store; no answer. Looked through front door; no one in sight. Called NAPA customer service; long hold/callback.While at competitor store, NAPA customer service called back; voicemail left sounded like representative just rolled out of bed/was fumbling with the phone/didn't care about his job or being taken seriously. Listened to 3 seconds of mumbling before deleting voicemail.Drove 45.6 miles round trip (vs. 12.5) with a leaking transmission and wasted two hours trying to find what I needed because store closed early on Friday and competitor didn't have everything I needed in one location.Couldn't wait until Saturday morning to pick up order since Friday night was the only time I had to get the job done. A phone call/note on the door explaining the store was closing early would've been appreciated.Wrote an email to corporate 10 days ago but haven't heard anything.Never shopping from NAPA again.

  Scott James
a year ago
They never have the parts you want they try to do the best if they can't do the job might go to them a national Auto parts should be Nationwide take your part in one spot and you can take it back to the other and a different state not true it's a lie

  Jason Campbell
4 months ago
Very friendly and helpful!

  Jed Brink
6 years ago
These guys are awesome. Great prices, very friendly, and extremely helpful. They have saved me a ton of money. This store has definately restored the Napa name compared to my local stores.

  Emil Mikolon
4 years ago
Great place to get parts, have never had to order anything from there it's always in stock. Also carry a lot of odds and ends like large metric bolts and snap rings, if the other 2 chain stores in town don't have it , this place probably does

  Scott Hunsinger
2 years ago
Such a hidden gem of a parts store. They have a vast selection and the employees are eager to help but not obnoxious. Wish there was more auto parts stores like this one

  Donald Grason
5 years ago
These guys really do bend over backwards in an effort to give all of their customers the best service possible.

  Donald Grason
5 years ago
I've been dealing with these guys for more than 20 years. They are curtious and helpful, and they know their parts.

  Chris Hackett
a year ago
Traveling by the area. The staff was very helpful with a significant battery issue I had, even going so far as to change out the damaged battery with the new.

  joe sconzo
4 years ago
I called an got hung up on.. that's a good way to treat your customers

  Tee
2 years ago
In and out of there within minutes. Knowledgeable and they don't make you feel uncomfortable.

  Adam Black
4 years ago
Of the auto parts stores in the area I feel they have a poor slection, and tend to be overpriced compared to the competition.

  Joe Fox
6 years ago
Great family owned business! Excellent parts quality and reasonable prices!

  Kathryn Ohara
4 years ago
I have always found what I was looking for at Napa, very friendly salespeople

  John C. Boguski, Jr.
3 years ago
it's a fine auto parts store in a town that has too many many

  Albert Paul
4 years ago
Always helpful,knowledgeable staff.

  Joe Kalt
7 years ago
Very friendly good prices

  dan bentz
2 years ago
Gave me wrong size turn signal bulbs

  Jonathan Hillemann
5 years ago
These guys know their stuff!

  Bryan Brozonis
6 years ago
Friendly and helpful staff

  Chris H
7 years ago
Handy location and fast service.

  Francis Maddage
3 years ago
They carry what I need

  Xaos Bach
6 years ago
Always have what i need

  Darell Frison
a year ago
Nice people

  Jennifer Lepre
4 years ago
Always helpful!

  Michael Caporali
6 years ago
Smart people and handy

  longa land
2 years ago
Had what I needed

  Duke
7 years ago
Helpful staff