Jaguar South Hills

Reviews

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  tim douglass
2 months ago
Everything about this place is top notch from the sales staff to the service department. Since the day we purchased our Jaguar from this dealership to now we have always been satisfied. We just recently had our Jaguar serviced here and had some unexpected things come up during the inspection. Charlie was our advisor from the service department and was excellent to work with. Some of the items were covered under warranty whereas some of the other items weren t. Got a nice video from the technician explaining everything that was done and what they found during their inspection. Charlie explained pricing up front and went over all of my options. There was initially an issue on the final invoice regarding some pricing that we had discussed and he was quick to resolve it. I was very impressed by the way he handled it. Many dealers I ve dealt with in the past have always been quick to argue when they would make a mistake whereas Charlie made it right without hesitation. I wish all car dealerships operated the way that this one does.

  Bob Williams
a week ago
1.0Horrible!March 25, 2024By Robert Williams from Pittsburgh PAHorrible! Salesman (Brent Bell) hid many paint defects by keeping the car dirty even after I requested twice to see the car cleaned. Once home I washed it only to find multiple cuts and scratches all over. These defects could have easily been corrected before they applied the TST paint protection that I paid $800+ at the dealership. I complained so they promised to repair the scratches but did nothing but washed the vehicle hoping I wouldn't notice that they did nothing. Once the sun hit the paint, the same defects were still there. And to make matters worse, the TST protection didn't seem to be applied properly. The paint finish has all kinds of streaks and swirls that attracts dirt particles that cannot be removed no matter how much you clean it. It really looks horrible! As an 80 year old senior, I've purchased many cars, but buying from this Rayhal dealership was the only bad experience I've ever had. Needless to say I am very disgusted and disappointed with this dealership and the salesman who deceived me!So far, not a word from the dealership about my complaints which proves they are quilty as charged!Rating breakdown�(out of 5):Customer service Buying process Quality of repair Overall facilities Overall experience1.0Does not�recommend this dealerShopped for a�used�carDid�make a purchase1�person out of�1�found this review helpful. Did you?

  Missy Ferencik
a year ago
Brent Bell was amazing to deal with in buying our Jaguar F Pace. We live about an hour and a half from this dealership and we will definitely be back. The whole experience was great and they had everything ready when we arrived for pick up. Matt did a wonderful job going over all of the features on the car and had great knowledge and answered all of our questions without hesitation. Finance was simple and she went over the extra options without being pushy like some dealerships I have dealt with in the past. We did take 2 options that we felt had great value for our needs at a good price. Just an overall great car buying experience and everyone there was very helpful and kind.

  N P
5 months ago
Absolutely the finest purchase and delivery experience I have ever had. Dan Rizzo and the staff were an exemplary team that delivered an impeccable vehicle flawlessly. I would encourage anyone, local or national to trust Dan to provide the world class care their nameplates deserve.

  Michael Katt
2 months ago
Every person we interacted with from check-in, service advisors, check-out, and customer experience gave us the 5 star experience one would expect from a luxury brand dealership. If you want the best, come to the best, and JLR at South Hills is who will give you that experience.

  Taylor Showalter
2 years ago
Jaguar South Hill Service department has been awful to deal with. I have had my Range Rover less than 5 years. It has less than 45,000 miles on it with no accidents. I currently have rain water pouring in through the ceiling with every rain fall. I took my car to the dealership while it was still under warranty and after having my car for six hours (conveniently) they could not find a leak. Bob Panelli, Service Manager, assured me that I had his word at that time that if the problem progressed and I brought back he would take care of it. He assured me he would write a note on my paperwork that said that. The problem has obviously progressed over time, and now that it is out of warranty, Bob does not recall making such a statement and the issue is mine to pay for. So frustrating to pay so much money for a car and not have the dealership up hold their word or take care of the customers. My experience has gone down hill since since purchase day.**UPDATE 4/29: Since posting this review, the service manager has reached out to me. On 4/23 they replaced my front windshield (at no cost to me) and the problem seems to have resolved at this time.

  Kyle Bills
2 months ago
Brent was great when selling us our XE! Had to take it into service for accessories and they had it back to be quickly and everything looks good!

  Aquatic Adventures
2 years ago
Probably the smoothest buying experience I've ever had. I'm out of state, so we took care of most everything over the phone and email. Lydia was absolutely amazing and I'd walk to Pittsburgh just to buy another vehicle from her.

  Marcie Kiger
9 months ago
My advisor was great to work with, he was patient and answered all my questions and had a great attitude! The cost of an oil change was a bit higher than my sales guy told me when I bought the car, but I guess I have to live with it.

  Patrick Brown
4 years ago
I had a great experience buying a certified used Jaguar from Jaguar Landrover South Hills. I highly recommend my sales rep David Perchinsky. He was personable, informative and helped me select the right vehicle for me. I am very satisfied.

  BU1Robertson
a year ago
My son bought his first car here. Don was our salesman. They give you a print out of what the car needs, what they took care of and what still needs addressed. Very friendly and courteous. Made my sons first purchase very smooth.

  Kadie Godwin
4 years ago
My sales person Marcus was awesome! So nice and down to earth. He was very informative and made the whole experience fun. I already recommended him to 2 friends looking to purchase sometime this year. Kate was also great. I love that her job is to teach people how to use everything about their new car. I loved my whole experience at this dealership!

  Gina Rodgers
4 years ago
My husband and I had a wonderful no pressure buying experience. The staff were fantastic. David assisted my husband in finding the F-Pace and kept in touch until I was able to pick it up. Kate was very knowledgeable about the cars features and went over every aspect with me. We both had a great experience and highly recommend.

  Dane Summerville
2 years ago
Besides loving my new Jaguar, I have to say so far I have had a wonderful experience with the new South Hills Jaguar dealership. See specific details below;JD Almonte was my salesman, very friendly and down to earth, made the experience very smooth.Ryan the sales Manager was the first one I met when I first visited the showroom, he was friendly and attentive and connected me with JD right away.Kate Williams the Concierge that went over the tech features of the car with me right after purchase and once again two days later when I had more questions.Bob the Servicing scheduler was also very friendly and we had a nice conversation as we had a few things in common.Steve in maintenance pulled some information on accessories for my new Jag and switched out my license plate screws per my request, thank you Steve.Stephanie the greeter at the front desk is very friendly and personable, she even showed me how to operate the not so user friendly coffee maker in the waiting area.Again, my experience thus far has been a very good one and I see no reason why that won't continue. I highly recommend this dealership, and did I mention.............. I love my new Jaguar!!!!

  Diego Castaneda
4 years ago
Excellent customer service. Drove 6 hours out to do business with this dealership and it was well worth it. David was great, very friendly and extremely approachable. Looked out to get the best deal possible for me and genuinely cares about the vehicle or rather investment your making. The general manager John was also very helpful and made the transaction process extremely easy and smooth. If your in the market for a Jaguar or Land Rover, stop in and ask for David Perchinsky.

  Lisa Bednarski
4 years ago
I recently had the wonderful, first time buying experience of a beautiful Jaguar from Bobby Rahal @ South Hill s Jaguar. My sales consultant was Marcus Coury. I could not have asked for a better person to guide me through the buying experience. He was very knowledgeable and very honest. I had gone to see a car that I had found online which I thought was perfect for me and he actually found me a better deal with a car that was lower priced and had more features than the original car I was looking at. I am very pleased with my purchase and my experience I would highly recommend Marcus to anyone looking to buy a new car. Not only did I find a wonderful consultant but I felt like I also made a friend through the process. Marcus was that likable and real. Make sure to look him up when you are shopping at South Hills Jaguar!!

  Morgan Cavanaugh
4 years ago
Excellent service! Highly recommend Brent Bell he was incredible to work with. Very honest, patient and helpful. I have already recommended him to friends and family and will look to buy any future cars from him. The dealership as a whole had great employees and made the process extremely painless.

  Jose V
a year ago
Today we got disappointed. They sell cars with 5 Years 60,000 miles of complementary scheduled maintenance , but guess what ? They will schedule the first maintenance only after two years. Everything earlier than that is not covered and they suggest to do oil change after 1 year of course and our first year oil change is NOT COVERED. Of course we will do the oil change as per their suggestion and will need to pay for it. Isn t this funny ? Is not clear. It feels like they are tricking the customers. My wife has an E-PACE and I was considering to change from Audi to Land Rover but this is now making me think twice about that.

  Kathryn Hricenak
3 years ago
The Jaguar South Hills experience was exceptional. Dan was very professional and at the same time very attentive to my questions and concerns. He responded to my questions quickly and kept me informed on the progress of the purchase. Keep in mind I purchased my XF just as Washington County was turning from red to yellow during the COVID 19 pandemic. All staff were attentive to requirements for social distancing and creating a safe, healthy experience. A great experience during a tense time.

  K.D. Stewart
2 years ago
I had a great experiencing buying my Nissan Juke at Jaguar South Hills. The process was a bit complicated due to distance and finance, but it all went smoothly. A special thanks to Lydia McCall, Sales Consultant who faced all the hick-ups with a relaxed, engaging manner.

  Arshwinder Singh Jaura
4 years ago
I came from MI to buy a Jaguar F-Pace from JLR South Hills. Just wanted to send a big THANK YOU to Marcus Corey for his help in making this deal a big success from beginning through the end. His way of dealing was very courteous and professional. I really liked the way the car was revealed to me (I wish I had made a video). The car was immaculately clean and and scratchless as promised. I also appreciate the dealership being so effective in completing the paperwork in advance and helping expedite the deal and that saved a lot of time for me specially for the long commute back home..Thank you Marcus, Kate and everyone else involved for your awesome dealing. Would be looking forward to your support in future for any questions/concerns i may have.

  Tiffany Brinkley
4 years ago
We made a trip to PA with the intentions to spend our evening car shopping at different dealerships. My fiance and I stopped at Land Rover/Jaguar of South Hills and that was our first and last stop. Brent was wonderful. He didn't pressure us at all and was very honest. Please stop in and see him if you want an A+ experience. I'm loving my Jaguar F-pace 30T R-Sport. Thank you!!

  James Lang
3 years ago
We purchased our pre owned BMW M235i X Drive convertible from Rahall Range Rover/ Jaguar South Hills.Our sales consultant was Kate Williams who was professional and a pleasure to do business with.Kate took the time to address all our issues and concerns with complete satisfaction.We would highly recommend the dealership and Kate to any potential buyer.James and Donna Lang

  Thecbd Kidd
4 years ago
Very nice establishment! Very easy to get to and convenient to pull right off the highway! Every employee was helpful and very kind! They have a great selection of very awesome Cars and SUV s. And also have a few electric options as well! Definitely will be returning to this location and recommending this location to all friends and family!!

  Alexis Cox
3 years ago
Worst Service Dept!!! The customer does not come first here. I work in healthcare and my service light came on at the beginning of the pandemic so I have been unable to make it there as I have been working and following the rules of just going to and from work and the facility is 1hr and 30min from my house. Now that things are starting to reopen I scheduled my apt only to get a phone call from the service dept telling me they will not cover any of my routine maintenance because I went over the mileage by about 2k miles. I will never use this dealership or recommend them to anyone. My next jaguar will 100% come from a different dealership and I will not use this dealership for service.

  Alex Louk
3 years ago
Dan made buying my Jaguar extremely quick and easy. All the paperwork was ready for me to sign by the time I got there. Would highly recommend if in the market for a luxury vehicle.

  Jan Pattishall
4 years ago
We had a challenging shopping experience with a 20 month old in tow. Dan Rizzo and the whole team provided great service and got us on our way quickly in a new F-Pace. Loved the experience!

  Brandon Hoffman
a year ago
Brent and the staff of South Hills went above and beyond helping me today. Excellent service and facility.

  Shelby Miller
3 years ago
Kate made buying my Infiniti today so easy, and comfortable! I definitely will recommend for anyone to come here, amazing experience and very nice people!

  Jodi Lesniakowski
4 years ago
I'm a very discerning buyer and want what I want. Don was super patient in helping to find the car that suited me perfectly and in the right color with the right options. Highly Recommend!