Gene's Foreign Car Services & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A H
4 months ago
Honest friendly smart family run business. FYI, only services Honda Acura VW Audi. Use Uber when dropping off or picking up. After hour drop off-use on street parking and convenient. Don't block any doors.

  Anna Solyarik
a year ago
Came here w/o an appt before 9am due to a loose oil pan cover that was scraping against the pavement and they were able to repair it within 30 minutes and invoiced me very fairly. Would highly recommend to all VW/Audi and Honda/Acura drivers in the area!!

  Elizabeth Tiriris
3 years ago
I ve been getting my 2010 Honda CR-V serviced here for a few years now and the experiences have been nothing short of exceptional. I m rest assured knowing I m not being scammed and that I m having quality work done on my car. A big thank you to Harold for always having the time to provide me with excellent customer service. I highly recommend Gene s.

  Tom S
3 years ago
My mother started having her 68 Beetle convertible serviced at Gene s in 1974. She never took that car anywhere else for service because she knew she could absolutely trust Gene and he would never steer her wrong, and he was honest with her when he told her when it was time part ways with that car that she loved.I had several VWs and Hondas maintained by Harold and Rick, Gene s sons, (and their crew) from the mid-80s through 2013. I continued taking my cars there even after moving quite a distance away. They were always incredibly honest and trustworthy. Dozens of visits and always knew they were doing what was needed and nothing more. They always give you the straight scoop, not what you want to hear or what will benefit them. Rates are the best around. Can t ask for more.

  Dmitry Yashin
10 months ago
Good place and people to do service on my vw atlas. So far have been very happy with everything they did, from sourcing the exact synthetic oil recommended by vw to accommodating my schedule in booking an inspection.1 year update: still using this shop as they are honest people that do good work for a good price.

  Joe G
a year ago
Great family owned business. Very friendly people with fair prices. I've only taken my car there a few times but will be going back - as long as I have a car in one of the four makes they service - VW, Audi, Honda and Acura.

  Aileen McShea
2 years ago
The VW Guru. Went to have my brakes and rotors changed, not only was the price more than reasonable but they also checked my tires and topped off my oil. These guys are so nice and very knowledgeable about what they are doing. All around good people.

  Marc Bear
5 years ago
The salesman sells the first car, but it s the service department that sells the second, third, fourth and so on. My wife and I only drive Volkswagen/Audi and Honda/Acura vehicles because of the stellar service we receive at Gene s. It s fantastic peace of mind knowing that our vehicles are in great hands, and we appreciate the value in their service. We bring our vehicles in for routine maintenance and/or repair, we are greeted with a smile, and we leave knowing that our vehicles are fixed right the first time, and for a competitive price. Gene s Foreign Car Service is truly a hidden gem in a world full of car repair facilities, and we wouldn t go anywhere else! Thank you guys for always being there for us, and for keeping our vehicles in great shape!

  Gary Francione
3 years ago
I have NEVER dealt with a car service that is even close to Gene's. They are fantastic. Their high level of knowledge and expertise is matched only by their honesty. They only service VWs and Hondas. I had a VW and a Sabaru. Their servicing of my VW was so impressive that when my Sabaru died, I chose a good used Honda simply because Gene's could service it. I know others who use Gene's and we all love them. They are in a class by themselves.

  Mark Zwick
4 years ago
I have an 77 VW Camper. They helped me with my clutch issue. Price was fair and the guys were great. A random person recommended Gene's to me and I am pleased they did. This is a family owned business - on their 3rd generation.

  Osar U
4 years ago
I brought my car in two years ago for an inspection. I was told that I needed 4 break pads and 2 rotors. They put them on my car and a year later, after a new inspection at a different shop, I was told that the rear brakes and roters were completely shot and in bad shape. I was also told that the breaks and rotors were cheap parts. I then had another mechanic check and they said the same thing. I checked my bill for the original price of the breaks and rotors and low and behold, they were priced very cheap meaning the parts were garbage. So I called to complain and a woman told me that we would never put cheap parts on a car and we did not do that to you car . I told the woman that I had the bill in front of me and that I knew the parts were cheap as I had the proof. She then continued to tell me that i was barking up the wrong tree when I continued to get upset. Fast forward the next year, this year and i just had my car inspected again. Guess what. Front breaks are shot and i was told that they are cheap parts. So much for a family business as they claim. Tired of auto shops using cheap parts on cars to make more profit. It s disgusting. Not to mention the way the nasty woman spoke to me on the phone. I m the customer. If I m upset, I might have a right to be and I did. What a shameful low class business. I would not recommend this place to anyone. It s a real shame that my father has been giving this place lots of business for years. They clearly don t deserve my money or his.

  Jim Bellizzi
7 years ago
Ever go to a car mechanic who told you not to pay money so you could get your money's worth from a part of your car? I've never had that happen until I came to Gene's. Super nice people, they told me what needed to be fixed but just as important, told me what was good and didn't need to be fixed.The biggest issue with a mechanic for me has always been not knowing if I'm paying twice or paying a fair price. As long as Gene's keeps quoting me a fair price, they've earned my business and I'll be bringing my other car here as well.And I guess I'll have to buy another Honda or VW whenever I next get a car.

  Adrianne Lamprinos
8 years ago
My husband and I have had our Honda's serviced by Gene's for over 20+ years now. They are superior in everyway from Jan at the front to Rick and Harold and them team in the back. We refuse to buy anything other than a Honda or VW because we never want to leave Gene's. It is truly a family business with honesty and wisdom leading the way to great service!

  Oliver Jones
7 years ago
These guys are Great.They have been taking care of my VW for over a decade and they always go above and beyond.Recently i had to drop the car off last minute with a Check Engine light and Jan and the team took care of it.They could have thrown on a lot of new parts at the problem but Rick took the time and effort to carefully inspect the issues with the engine and got it running better than ever with only a few hoses and seals - saving me a lot of money in new & unnecessary items.This attention to detail and extra effort is what makes this shop the only place i would take my VW

  Kristel Schimmoller
5 years ago
Gene's was able to get my car in on a timely basis. The day of service, they made a diagnostic, called me with their findings. They provided a clear explanation of what service was needed and an estimate of the costs and when the car would be done. It was great having a service center that communicated and didn't have me wondering if I was making good decisions or not. This was our first time, but not our last.

  Anthony Barnett
6 years ago
We have serviced our Audi Q7 at Gene's several times. On EVERY occasion, we have been treated in a extremely rude and disrespectful manner by their personnel, especially the lady behind the desk. We have asked for an estimate and once the work began, we were told the repair would be over $200 more than estimated. When we challenged the estimate, we were told we could go to the Audi dealer where they would charge us an "arm and a leg". Gene's feels that they can treat folks in a rude and condescending manner because there prices are cheaper than the dealer. Wrong! We will not take our vehicle there again at any price or level of service.

  Stavros Caratzoulas
6 years ago
Highly recommended! Great customer service, very knowledgeable and trustworthy! Had a sticky clutch. Dealer was asking for $3,000 to change the whole clutch. A new master cylinder fixed the problem. They will be maintaining my GTI from now on.

  Wilhelm La prova
4 years ago
I and my family have brought our VWs and Hondas here since the Eighties, since we were driving old school Beetles. I won't move away from this area mainly because I never want to find another mechanic.They let you know when used parts are available and ask you first if it's your preference. They try to save you money if something isn't necessary, or isn't necessary right away. They call and check with you before doing larger repairs and give you heads up when a bigger repair is coming down the road so you're prepared for it.I go there for regular oil changes and tire rotations. I have never had an unnecessary repair suggested. Gene's isnt going to invent repairs or try to convince you you need 4 new premium tires etc. when you bring it in for a flat tire or oil change. If my car breaks down, it's getting towed to Gene's.

  Klaus Volpert
7 years ago
in a word, they are fantastic. I can't say enough about Jan and the boys. I have been with them for 27 years. No one else will work on my cars. EVER. Not even an oil change. For 27 years I have been buying VW and Hondas only. Because they are THAT good. I feel extremely lucky to have found them back then, and grateful for their years of helpful service and guidance.Trust is a precious commodity in this world, and I trust them. 100%.

  tyson i
8 years ago
I had a really great experience here. My car broke down while on the NE Extension and I was able to limp it to this shop which was a mile off the turnpike. The staff was friendly and accommodating, took care of what I needed for a reasonable price, and got me on my way. If I were local I would use these folks as my regular mechanic in a heartbeat.

  VintageWorksProductions
5 years ago
Definitely the best around at what they do, great prices, fantastic staff, and they never ever disappoint!! Extremely truthful and knowledgeable, I seriously wouldn't take my Vw Bus's anywhere else on the planet. Gene's rocks!!!

  Erin Dunkel
9 years ago
We have worked with Gene's since we moved to the area (14 years now), and LOVE, LOVE, LOVE working with them. If we didn't already have a lot of reasons to like them, a recent car accident was handled quickly and expertly, with Gene's team accepting the car from a tow company, assessing the damage, dealing with the insurance agency (and successfully arguing for manufacturer parts, not after-market), ordering the parts and installing the parts -- all in less than 1 business week. LOVE, LOVE, LOVE.

  Travis Uyeno
7 years ago
These guys are THE BEST, PERIOD.They have been servicing my VW Jetta 1.8t for 15 yearsI would never go anywhere else.Fair, communicative, and very professional - you will not be disappointed.

  Ali Okur
13 years ago
Apathy towards new customers - Gene's initial diagnosis for my intermittent no-start issue was the fuel pump. Although against my gut feeling, i let them to do the fix at considerable expense ($650 - $220 for the pump, $50 for a filter, the rest is labor). 2 days later, the problem re-occurred and I had to tow it back to the shop at my expense ($50 - first time was free thanks to AAA). The shop determined that it was the crankshaft sensor ($72), a possibility that i had informed them of during my first visit. They refused to negotiate any of the additional work cost and completely shirked off any responsibility. Aside from charging a second diagnostic fee and $140 for the 20 minute install, I am also not convinced that the fuel pump needed a replacement. If i find evidence for this, I will consider a lawsuit. Total for the two visits including a tow approx $950. They have a lot of repeat customers so either they treat their older customers differently or they don't need any new business..

  Eric Clark
5 years ago
VW and Honda experts. Much less expensive than dealerships, great customer service and great mechanical service. Worked on my mother's cars in the 80s and 90s and my cars for the last 13 years.

  Kevin McCarthy
6 years ago
As a family, we only buy VW or Honda because of the service we receive at Gene's. Since 1998 when we bought our first VW, we have been extremely happy with Gene's courtesy, quality, price and service...I would give Gene's 10 Stars if possible!

  Patricia Wildermuth
a year ago
Genes is great and reasonable pricing. There is one guy there who clearly just hates women and thinks we re all dumb but everyone else there is great and very helpful.

  John Mahoney
4 years ago
Best place for Honda or VW service. Family owned with a great attention to service and a very friendly attitude.Highly recommend after 20 years of being a very satisfied customer.

  Martin Bruegel
5 years ago
Family owned shop. Excellent service. They know their customers by name (and their cars too). They explain repair options, and take time to track down tricky issues.

  Doug Weber
7 years ago
We have been going to them for @ 20 years now. No one else can touch our cars. you can count on the work being done and they don't try to get you for extra unneeded work!