Bethlehem Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jay Hutch
3 weeks ago
Brought truck in for oil change. Air filter and tire rotation. Had an 8 am appointment. Took them till almost 10 to get my truck in the shop. They did 2 out of 3. Did not rotate my tires. Bill was nice and got to say hi to Courtney who is great. If you have an appointment for 8. For an oil change. I would think I would be out of there at 9.

  V. HD
6 months ago
This place is easy to make an appointment at as they frequently have availability and their prices are pretty fair. I've been here multiple times for services and, in general, I've been satisfied.However, their big problem appears to be length of time. They frequently take an extremely long time to finish jobs. Even simple ones.Several times, I brought in my car for simple oil changes and inspections. Nothing complex, yet my car would remain there for 6+ hours. A few times, I notice I would get a call shortly before closing time making me wonder if the only reason my car was done is because they were forced to finally get around to doing it.Overall, I would rate this place mostly good. I just don't recommend scheduling a job on a day when you have to go to work or be elsewhere.Service: General repairs & maintenance

  Robert Murray
5 months ago
I can t say enough about Nick and the service team at Bethlehem Ford. I kinda bent a tie rod two days be for leaving on a trip to the dunes. Nick had the parts ordered and truck back in my hands in plenty of time.

  Austins Auto
5 months ago
I recently had the pleasure of purchasing a new Ford Lightning at Bethlehem Ford, and I must highlight the exceptional service provided by Courtney. From the moment we stepped onto the dealership floor, Courtney made us feel welcomed and at ease with her warm and professional demeanor. Her product knowledge was impressive, effortlessly answering our myriad of questions about the electric truck.The process of purchasing a vehicle can often be cumbersome, but Courtney navigated us through the intricacies with ease. She was transparent about pricing, patient during our test drive, and thorough in explaining features and financing options. What stood out most was her non-pressuring approach, giving us space to make an informed decision without feeling rushed.The efficiency and friendliness of Courtney's service transformed what is typically a high-stress activity into a remarkably smooth experience. Her attentiveness and commitment to customer satisfaction were evident in every interaction, making us feel confident in our purchase. Bethlehem Ford is fortunate to have Courtney as part of their team, and because of her, we are now proud and happy owners of a new Ford Lightning. Her professionalism and dedication to excellence have not only won our business but also our trust and future recommendations.

  Nana
9 months ago
Drop my car off for a recall. They didn t have the parts so I had to wait 2 days. Then when I get me car back the steering wheel is turned all the way to the left bout is driving staring and my ac wasn t working. Drop off the car again only for them to tell me they didn t tighten a bolt on the steering wheel and didn t plug in the ac.

  Kenneth Reeve
a month ago
I can not Stand the automated scheduling It is lousy and not easy to get around This may be good for the common joe but I have a Fleet of Trucks and at times several issues! I much rather speak with a Human and not a computer

  Toni Voorhees
a week ago
Jamie Homnick was my service advisor and took great care of me and my vehicle.

  Melinda Shelly
3 weeks ago
They always do an awesome job. This means all aspects. Polite. Acknowledge You. Tell you expected wait time..offer service to take you home & pic up. Explain what needs done & a ckecklist of how the car systems are functioning . And what You may need to address with next visit. And of course things are taken care of well. Price...well competitive...nothing with car repairs is inexpensive. Oil change is not a problem. Take car in for jobs like brakes etc. Ive been going here for at least 10yrs without switching to anyone else.Now they send a video of mechanic working on carService: Oil change

  Robert Torres
7 months ago
I was very pleased with the scheduling process, drop off, payment and pick up of my vehicle. But the best thing for me was the video step through of my car and it s condition. That made sense to me and helped me to understand my car on a different level. Top notch!Services: Vehicle Inspection, Auto emissions testing, Vehicle safety inspectionServices: Vehicle Inspection, Auto emissions testing, Vehicle safety inspection

  juan pena
11 months ago
I am very disappointed with the service department. They did not communicate at all and had my truck for two weeks and essentially only did an oil change. I was informed my truck was ready to be picked up and when I arrived the truck was not drivable. Then I was informed they would make sure to have it ready by the end of the day to come back to pick up unless I received a call. I did not receive a call or voicemail, came to pick up my truck again and still not ready. Between the major lack of communication, the amount of time my truck was in service and only receive an oil change is truly poor service. Do better!Services: Electrical, Auto engine diagnostic, Auto maintenance

  Chris Mag
9 months ago
I went for an oil change n tire repair. I was told it would be a quick service, they had me there for over two and half hours. When I finally got my truck back, it had a brand new scratch on the driver side door. They took responsibility, but it's unacceptable. Waiting to get the car fixed.

  Joe Fletcher
2 weeks ago
Can't say enough good things about my service experience here! They are very helpful and explained what they would be doing to my vehicle. I even arrived early and they started working on my truck promptly. I will definitely be going back there again for future vehicle services!Services: Air & cabin filter replacement, Tire rotations, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Tire rotations, Auto maintenance, Oil change

  Ruth Vasquez
a year ago
My car was kept overnight for an oil change, no one called that day or the following day to provide an update. I requested my car to be done by 12pm due to an engagement I had. When I called at 12pm, I was sent to a VM, I left a message for a rep. I gave me approximately an hour to respond and no one did. I then called again and a rep informed me that my car had not yet been serviced and stated I would receive a call back. The previous day I had informed that I needed a shuttle and one was not offered to me, for pick up. I received a call back and was informed that I needed to be there by 3 pm or I could go through the sales side and pick up my car after 3pm. I had to look for a ride there, and when I got there the sales team were like deer in headlights and were unaware that I would be picking up my car. My car key could not be located at first. When it was located I inquired about using my ford points to pay and the rep informed that he did not have access . Note, I have paid with my ford points in the past without any issue. And to top it off I then received a coupon in the mail the next day for the oil change. It s apparent that things have changed at this site. I will not be returning.Service: Oil change

  Laura Kienle
10 months ago
I had my oil changed and tires rotated. They did a full inspection of the car. The service dept was phenominal (thank you Bill) and everyone was professional, helpful and very friendly! I also looked at a new vehicle while I was waiting and Hugh was sooooo very helpful! We have purchased four vehicles from Bethlehem Ford and will continue to purchase our cars/trucks from them in the future. We will also continue having all of our maintenance done there as well. We would recommend them to everyone and we do!!!!Services: Tires, Vehicle safety inspection

  Paul Kisslinger
9 months ago
Was treated well and informed of what was being done. Was surprised at the video of the vehicle inspection. Rachael was very professional when checking me in. And my courtesy driver Layla was friendly and outgoing! Thanks for the positive experience.Service: Vehicle safety inspectionService: Vehicle safety inspection

  William O'Neil
9 months ago
This place constantly tries to push unneeded services for my vehicle since Koch 33 took over. I don't mind knowing about them but its obvious they are trying to take advantage of those who don't know vehicle maintenance. They also made some recommendation for swelling lug nuts and falsely claimed they couldn't do the rotation originally. Its not a bad price for just the oil change service but these other headaches aren't needed.Services: Tire rotations, Oil change

  Aaron Rey
10 months ago
Quality people that are happy to help with whatever your needs may be. They definitely operate on a more personal level than other Ford s I have done business with, in my past experience. Their workmanship is where it should be . Efficient and professional.Services: Brakes, Oil changeServices: Brakes, Oil change

  Samuel Colon
11 months ago
I had check engine light on, called and was able to get in the very next day which was great because they were able to diagnose the problem and return my truck with the problem resolved in 2 days. Awesome work team! My service advisor (Rachel) was very helpful..Service: Electrical repairService: Electrical repair

  janet lynn
10 months ago
rob at bethlehem Ford was great. so friendly and also made me feel validated and cared about. bethlehem ford was able to pick up the piece where koch 33 was unable to assist and complete their job. the honored that I paid for a service elsewhere and didn't get it completed and did not charge me for the tire rotation. they also made sure they sent the correct tire tread left. he has dis a quick safety look at things without asking. that is what I call service. someone that goes above and beyond to make a customer feel safe in their care. I would recommend this facility and again rob and his team was great.Services: Transmission, Vehicle safety inspection

  D
a month ago
Purchased new 2024 Ford Maverick last week. I had additional items installed on my Maverick after purchase. All done well. Bethlehem Ford also provided shuttle service.

  Ashley Harlacher
a year ago
My family and I have purchased several of our cars here. Most recently my husband purchased his truck. We ve also taken our cars to their service team and without fail, they always do an exceptional job. Whether it s scheduled maintenance or an emergency, such as needing a tire looked at for loss of air pressure, they have always gotten me in quick. I was able to drop off my vehicle and leave it over night. They scheduled me for a 1pm appointment but they looked at my car first thing in the morning, patched up my tire and I was driving home before 10am. The communication is excellent and I love the videos where they show you what they ve done/found/recommend. Thank you Bethlehem Ford! We will always come back.Services: Tires, General repairs & maintenance

  CANDICE Guth
10 months ago
They did air condition diagnostic for me. They had amazing customer service from beginning to end and I really appreciated there courtesy pick up and drop off of my vehicle at my place of employment it was so convenient. I highly recommend them to anyone and everyone they go over and beyond.Service: Air conditioningService: Air conditioning

  Debbie baron
10 months ago
You see via video what's being checked on your vehicle so you know it was done. I expressed the need to have my vehicle back in a timely manner and they took that into consideration. Great communication every step of the way.Service: Auto engine diagnosticService: Auto engine diagnostic

  R Somogyi
8 months ago
Issues with the radio. They are working on it.Hasn t been resolved yet but, the experience so far has been a positive one.UPDATE: (after a few months, since being fixed) Aug 2023 -It took several shots at getting the radio working. Chasing down many wires The entire team had been great and patient with me as my patience was very thin. They assured me they will get it right. They did!Big thanks to Geoff SeeligServices: Electrical repair, Electrical

  Dayvon Reimert
9 months ago
Caleb deserves a bonus! He was very informative and communicated well throughout the process of getting my company vehicle serviced. He is also confident in his work! Answered all of the questions I had before I even asked. Shout out Caleb.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil change

  Rose Rickman
a week ago
Thanks for the oil change. Great job. Thanks again for finding the issue and resolving in it. Quick and efficient service.

  Amanda Rouselle
a year ago
Gave my phone number to service guy and had him read it back to me to clarify number was correct, waited over 4.5 hours, NOBODY called me to tell me my car was finished. 10 minute job they did and no respect to do the entire job for a vehicle purchased 2 weeks ago. $24,000 car and nothing but a run around. Frustrated? mad? upset, grab a chair the list goes on and on. After the service I received from that place yesterday, I don't recommend that place to ANYONE. First time buying a car too, and the service I got afterwards is mindblowing BAD!!!!

  Charlie Kuhns
7 months ago
Very courteous & thorough..they send you a text with a video of the issues they find which I thought was great. Work was done in a timely manner & at a fair price.

  Joe Vogrin
a year ago
I brought my car in for inspection emissions and an oil change at 8:00 a.m. they did not finish my car until almost 11:00 a.m. they had a new mechanic that did not put some sensor back in my vehicle and it kept having an error. They had to drive it around the block for the error to clear off my dash. This was very frustrating waiting this long. The service manager in the department was very apologetic but the new mechanic In my opinion needs more training but all the staff was very friendly.Services: Tire rotations, Vehicle Inspection, Oil change

  Anthony Cruz
a year ago
The guy that helped me out today was great! He called my extended warranty to see if my repairs were covered for me and saved me a lot of money. I would recommend Bethlehem Ford to anyone with a Ford. Thanks for your help. Saved me from a lot stress.Services: General repairs & maintenance, Auto engine diagnostic, Vehicle InspectionServices: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection