Austin's Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian bowers
4 days ago
I have had many repairs made using Austin s Auto over the years. They ve treated me like family and have always done a great job of communicating. I m grateful for all the work they ve done on my vehicles. If you want top notch service and quality make sure to give Austin s a try!

  Alonzo Dario
4 days ago
Took my car to Austin auto service for the service and they were very professional, very kind polite and the information on my car was explained to me in a very professional matter. I will recommend anyone to take they car there. And a prices are responsible .

  Margot Teleki
2 weeks ago
I've been an Austin's customer for about ten years. I recommend them to anybody who'll listen. Why? Because they're honest -- stick to estimates 100%. They're friendly, helpful. When I moved to PA, I had a bad auto service experience: For inspection, they stuck a large nail in my tire and reported to me that I must have a new tire if I want to pass inspection. I bought the tire from them, but was angry. I went to AAA and in a friendly talk with the AAA person, Austin's was recommended. I tried them and have been with them ever since. How grateful I've been to the AAA person who recommended me!!!

  J Naugle
2 months ago
A Great a company when you need them the most!TRUSTWORTHY - DEPENDABLE - PROFESSIONALMy daughter broke down with a flat tire late Friday evening, with a young child in her care.I called them after hours, used their emergency service option, spoke directly to their manager, and within 20 minutes the tow truck was assisting my daughter.When it meant the most, I genuinely felt my daughter was in good hands with Austin s Auto Service.Highly recommend!

  Maria
a week ago
Brought my car in for inspection and had insurance that had just been renewed, but no card had been sent yet - Austin s Auto reached out to my insurance company and were able to obtain proof of insurance and inspect my car. Incredibly helpful people that go above and beyond to get the job done.

  Scott Cheatham
4 months ago
Austin s Auto Service has been completely rebuilt/remodeled & has a great atmosphere, very nice employees and new equipment to service your vehicle(s). The ONLY reason I could not give it 5-Stars is the cost of their services are quite frankly, astronomical; compared to other local service centers.If you are ok with paying the much higher service prices; then you won t be disappointed as the quality of service is there as well.

  Ricky Kern
a week ago
Had to get towed 4/2/24 our Kia started want out our tow driver was Dennis he was great he want way above for us thanks greatly we were at Lehigh valley hospital cedar Crest boulevard I was just getting out of surgery heading home

  Supertimbalero257
4 months ago
These people don't care about the customer. They wanted to charge me almost 3 hours of labor for a 25 minute job. $700 to replace a starter? Deception at its finest. They're ripping off the poor people that don't know anything about cars. I bought the starter myself and I'm going to do the job myself. Rip off can't say it enough. Stay away and don't be fooled. They come off as friendly and nice but that's the deception, they will turn around and screw you and stick you with $1000 bill for 25 minutes worth of work! Never again man. Never again.

  Janice Somewhere
4 weeks ago
I can say when I need to take my car in for inspections, new tires , oil change, etc I use Austin's. I am truly satisfied with this company. And I don't have to 2nd guess them. They are good and honest. Since I have started to use Austin's I see no reason to look for another service center. They are extremely good and honest.Service: TiresService: Tires

  ryan michaud
4 months ago
This is my first experience at Austin's Auto and I have to say I was very impressed. I greatly appreciated the text message updates with a detailed outline of their findings and recommendations. I will definitely be going back here and highly recommend this shop to anyone who might be looking for an honest, and reliable mechanic.

  Thomas Shafnisky
4 months ago
Yesterday at just after 3PM I noticed my battery wasn t starting my truck as strong as it normally does. My fear was that it was at end-of-life. With the pending cold weather last night I figured I have to get this replaced ASAP. I called Austin s Auto to see if they would happen to have my truck s battery in stock and Jaime (sp) cheerfully checked her inventory and told me that they have a good battery replacement and a better battery replacement. I told her I would take the better battery and asked when she could squeeze this in. I was expecting a few days but she told me that if my battery was giving me those signs now, it s best to have it replaced sooner so I headed over there. The tech took my truck, changed my battery and had me back on the road quick! While there, Austin s did a courtesy alternator check to make sure there wasn t anything else wrong with my electrical system and all came back good. Also, they did a complimentary tire check to ensure all tires had enough tread - that was nice because I know the bad weather is really coming soon. I highly recommend Austin s Auto - everyone in the office is great to deal with and their techs are first class too!

  Brittany Werner
5 months ago
Austin s is amazing for all your car maintenance services! They are super reasonable and keep in contact you throughout the whole service. Super personable crew as well, they make you feel like family!

  Melinda Rizzo
a month ago
The Austin's Auto Service team goes above and beyond!! Knowledgeable, fair prices and top quality work. Highly recommended.

  maureen ochieng
4 months ago
Took a little bit to get noticed by anyone even though there was 4 people at the front. When I finally got attended to, my paperwork or car seemed to "not be in the system". I left only to be called a few hours later that everything is sorted out. Came back and still got the cold reception from the staff. If there was a zero star...you surely would have earned it from me.

  Nel Mat
4 months ago
Satisfying. Did good work in a timely manner. Price was average. Received phone calls concerning work to be done. Overall polite professional a job well done

  David Rodriguez
a year ago
Memorable customer service. Ripped me off but it s ok. Receptionist is very kind and up front. Took my car in to get my brakes and rotors done and their test driver accidentally popped off my shift gear linkage during the test drive (happens when gear shifts are done aggressively). Mechanics called me and said they would fix it for me as long as I supply a new part. So I bought the new part and they fixed the issue after about a week of my initial drop off and they charged me an additional $200 for the fix. Josh called me to inform me they were done and offered to drop off my car at my home because I had COVID so that was very nice of them. Overall paid $730 for the labor (front & rear brake pads and rotors, and gear shift linkage replacement).

  Matthew Winkler
7 months ago
I've been taking my cars here for slightly over 1 year. Have always had great experiences. One time I took my car for an oil change and they let me know that the oil was super clean and still good and I should wait on my oil change. They could have just taken my money but honesty goes much further. Would definitely recommend Austin's.Services: Tires, General repairs & maintenance, Tire rotations, Oil changeServices: Tires, General repairs & maintenance, Tire rotations, Oil change

  Donna Sacco
3 months ago
I called and inquired about having my windshield wiper blades replaced. My wipers are not typically in stock. I was told they'd call me back. Immediately called me back and was told they ordered them and will call back when delivered. They were delivered same day, and Within 2 hours-I had new wiper blades installed.THANK YOU!!!!!!!

  Nouf Alrehaili
9 months ago
I just want to say may God bless you guys. I had a horrible long day, the adjuster from my insurance came today and he ordered a towing for my car to go to the shop I was waiting for them from 2p-7p they never came, they were rude every time I call them. I called my insurance and they contacted me with Austin's Auto Service not even 20 minutes Dylan came and two my car to the shop. He was really nice, fast and professional. I really really appreciate you guys. They were friendly and fast. May God bless you always. Thank you

  Christopher Goriva
2 months ago
Don't waste your time. Thieves. So many other options to choose from in ABE area. Told me one price to get my car then changed it next day.

  Johnny M.
4 months ago
I've been taking 3 cars to Austins for at least the pass 15 years. At this point I would not consider taking my cars anywhere else. Very professional, trained and certified mechanics willing and able to answer all your questions. AAA rated and all work is warrantied with a detailed print out of all the work done. They have a secure after hours drop box that I take advantage of just about every time where you can leave your car on the lot overnight and leave the keys for them to work on it. Austins is truly an honest shop you can trust and depend on. A true testament to the pride of ownership. I encourage anyone in need of auto repair or preventive maintenance to GO AND SEE FOR YOURSELF!!

  Jessica Davies
8 months ago
Great service as always. The first time I ever went to Austin's, Nelson told me that he works to establish relationships with his customers. I have always felt super comfortable at Austin's Auto and I love the staff there. I would not trust anyone else with my car. They have always explained to me what's going on with my car in a way that I can understand. They'll show me pictures of problems with my vehicle or take me right to it to show me. Since I've always had such a great experience with Austin's, when I was running a career day for my eighth grade students, I asked them to come. They brought a tow truck, an suv, and a Tesla for kids to look at. The kids loved it and so did the teacher that was with the group. He told me I have to get them to come back next year. When I wrote a thank you note to them for coming to career day, I also received a thank you note for including them in career day. I appreciate Nelson and his staff so much.Services: Air & cabin filter replacement, Tires, Vehicle Inspection, Vehicle safety inspection, Auto maintenance, Oil change

  eddie bannon
6 months ago
I was taking my vehicle there for a while. Seems like they try to be honest with you at first. And then once you start going there, that's when. I was deceived I was told I only needed shocks and ab alignment but then when I made the appointment I was told that I also needed rear control arms To complete an alignment because of a seized bolt. And when I took it there that ended up being an extra 1200 from what they cost The funny thing is. I paid for front end alignment previously and add new tires. And this is what my tire looks like now.. This is sad because I did like going there. And now I have to question If i'm going to keep on going there

  Dr. Stephen V. Peters
7 months ago
Austin s Auto does a phenomenal job. Prices are reasonable customer service is communicative and kind. They listen to you and carefully look into your concerns about your vehicle and communicate to you what they found while also providing you with details on future car care needs.

  Lucas Yost
3 years ago
Absolutely fantastic service. Needed my project rig to be towed for the first time and it was taken care of as it was one of their own vehicles! I cannot recommend a company/service more then Austin's! Thank you so much for your flawless care and service. I will absolutely call again if in need.

  Fred Butler
10 months ago
Austin's is awesome. From the moment I walked in I can tell this was the real deal. Jamie was so wonderful! Polite, customer friendly, knows her stuff and very good at explaining. The service techs were all amazing as well in their conversations and how they explained what was going on with my vehicle. I have nothing but good things to say about this shop. I like them so much that I have a 2001 BMW 740iL which I let no one touch but the dealer. The next trip to the shop for this car will be to Austin's. I would definitely recommend them. Thanks Austin's for making the customer feel important and knowing that their vehicle is on good hands. FredService: Auto water leak repair

  Linda Bermudez
2 weeks ago
Great car repair shop. Very happy with the way they call and take photos of work needed before they complete.

  Diabolicaldrew
a year ago
I have used Austin's Auto Service since 2017. They are very thorough regarding evaluating your vehicle as well as they keep you informed regarding recommending parts that may need repaired. They have a good team environment in their shop and I feel they are very good in communicating unfortunate fixes your car will need and what it will cost you. They offer discounts for AAA members and perform follow up calls a few days after they finish their service. I have been happy to use their shop for 3 cars and hope to continue to utilize their services.Services: General repairs & maintenance, Vehicle Inspection, Auto maintenance

  Jared M
7 months ago
My cars lowered, towing companies usually give me a hard time but Austin's was great. The driver Eric got my car hooked up and delivered to the shop right on time. Ill definitely be using Austin's going forward when in need of a tow.

  Kevin Murphy
3 months ago
The tow truck driver was prompt, professional, and courteous. He was easily able to get my car out of a difficult spot.