AAA Bethlehem Insurance and Member Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robbie Garland
5 days ago
I will say this. To have a fingerprinting location and travel in the same building is very confusing and pointless. It was my first time at this location and I needed to do my fingerprints for my certification in New York. When I first walked in 10 minutes before my 9:30 appointment.I wasn t even greeted, and there was no sign telling me where customers for fingerprinting should sign in it.So as a way to need a front door as the closer to the fingerprinting with Debbie, the representative was handling another customer.I was then addressed by another representative, who was handling AAA business. She addressed me in a very condescending way and she had an attitude. me if I was a AAA member I said no I m here to get my fingerprints done at IdentoGo. I m not sure what her name was but she had dark hair and she look like she was in her late 50s early 60s. She asked me did I sign in and I said no I don t know where I m supposed to sign in at? There was no machine or clip board to write arrival time and the set up was confusing because all you saw was items for travel.So she proceeds to write down some thing she didn t even ask me what my name was. She acted like I was invisible, and I was just another number..unprofessional.I asked to speak to the manager whose name was Jessica. I told her about the situation and she sort of downplays the situation by saying that they re understaffed everyone has multiple hats to wear etc. customer came in after me and so while Debbie was finishing up with one finger print I was still waiting. The lady at the AAA counter tells Debbie that the customer that came after me is next and I said how was that possible when I have a 9:30 appointment for fingerprints? And the fact that she supposedly signed me on etc.My point is despite of having your workers understaffed speak to ALL CUSTOMERS WITH RESPECT AND COURTESY. I mean regardless of race or ethnicity. I won t be back at that establishment.

  Jesse Krupocin
a month ago
TLDR: I cant speak to their roadside service, but for PA title/registration needs, they re somewhere on the spectrum between incompetent & dishonest/scam. Avoid at all costs. Full description below:____I ll start off by saying I hate leaving bad reviews unless they re REALLY deserved, and maybe I caught them on a bad day, it was Friday afternoon 2 hours before closing, or maybe they have uninformed employees I m not sure but I came in for an out of state title transfer registration for a car I bought in NJ (PA has archaic rules for when you buy a car in another state, it s strange, you can t go to motor vehicles) and I called and spoke to someone who said they could get me my plates and registration the same day in an easy procedure, as long as I brought the car I was registering (along the requisite documentation) so they could walk out to the lot with (me) and verify the VIN . Perfect.While that sounds simple enough, despite being a PA resident, currently I m staying in NJ 90 min away helping a relative who had a major surgery, so it s a 3hr round trip, that s why I called and double-confirmed to check.I m sure you can see where this is going, but after an interaction with two women behind the front desk who talked to me like I had walked through their front door uninvited and interrupted a personal conversation, the older woman at my line said I was mistaken (despite speaking to their coworker several hours before), that this was NOT a quick process and they would not verify my VIN in the parking lot, that I would have to by law go to one of the mechanics on either side of them and pay for a VIN verification. Both mechanics told me they didn t have time for this on a busy Friday PM and that it would take over an hour, even if they did have time on a slow day. What?! This goes against everything I read online, but hey maybe it s a new rule or I m just uninformed myself, it s not like the internet is always accurate. I drove home upset I wasted 3hr+ of my time and took a half day off work for this, but really I was just annoyed with myself (as well as the curt employees of AAA).Fast forward to a week later, and I drove to John s Auto Tags in Fairless Hills, PA after a phone call confirming the same process I originally was quoted by AAA, and I was in and out under 10 MINUTES, they just walked out to the lot verified my VIN visually and gave me my license plate, and they couldn t have been nicer All for $45!So avoid this AAA at all costs, they re either incompetent, dishonest/scamming with their neighbors for VIN verification fees, or both.

  Doug H
9 months ago
I have to give this company a bad review. My agent was very responsive & available while trying to make the sale. After the sale she has disappeared. Does not respond to messages left on her voice mail. I was over charged for the life insurance policy she sold and I can get no answers as to why. I tried calling the AAA customer support number listed on the policy and they told me they did not have this agent listed & therefore could not help me. What do you do when the national AAA tells you they do not know this agent and cannot not help? Now I am not sure if the policy this agent sold is even valid.

  Kim
5 months ago
CURTIS FROM Elite Auto Services, went above, and beyond today, towing my car to my mechanic!! Excellent!!

  Robert Dorn
a year ago
I met with Travel agent Gina Piazza for assistance with planning a trip out west for my wife and I later this year. Gina could not have been more helpful. She treated me like family and went beyond my expectations. I am most grateful!

  Olivia Romero
2 years ago
Wow! I completed my transactions quickly and without any stress. The AAA reception staff were e extremely professional and very kind. The AAA Branch Specialist, Blanca Nieves was on the ball, with excellent knowledge and completed my required paperwork quickly. I am 100% satisfied with the service I received at this AAA location.

  Colleen Krcelich
8 months ago
Awful. I've called AAA 5 times in the past 2 hours since I broke down. They still can't tell me when a tow truck will be coming. Can't tell me what company will be coming. I've been a premier member for 36 years.

  Kim Gorelick
a year ago
Horrible service. I went there a month ago. Paid for membership, asked for car insurance quote and a map. They charged for membership but I ve yet to hear from anyone nor received a member ID.What s the number for a live person who s can handle this issue?

  Matt Kacar
6 years ago
I have been a AAA member for 31 years, and the yearly cost is worth every penny. We take a lot of roadtrips, and the piece of mind that you get with the roadside assistance can't be beat. I also appreciate the discounts that you receive at stores and attractions around the country. The membership pays for itself with just a few uses. I have also booked two trips through their travel services because of the great prices and one on one planning. The Stefko Blvd location is where I visit, and the staff is always polite, friendly, and helpful!

  D Z
3 years ago
I look back at the year and think about the challenges of 2020 that began in 2019. My family had our 1st homeowners insurance claim ever (sewage damage) and what a nightmare from AAA Insurance. Tammy Smith-Gehris (their best none paying insurance rep.) Rich Weir (Pittsburgh Manager telling me to f* myself) and Justin Gair (local rep. that caught the mistakes ) were so unprofessional and tried to steal money from our claim. Luckily my wife and I kept the best records possible and proved the thousands of dollars they were trying to take from us. In April they admitted their mistake and money came pouring in. However, they stuck us for just over $2k that we proved over and over we were owed but welcome to a pandemic year. We re not done pursuing what is ours but need to take a breath after over a year battle. Worst experience ever and please don t use AAA for anything. They re an outdated company with nothing to offer and loyalty means absolutely nothing to them. Shop like your hard earned money deserves it!

  Jennifer Ackerman
6 years ago
I have never had such bad service. Tire went flat on my way home from work at 4am. Called for assistance. Driver shows up 90 minutes later to assist and due to us not having the proper tool he tells us he will call a tow truck for us. Then tells us the tow truck will arrive in an hour. It is now 8:45am and the tow truck just arrived. Leaving us stranded but towing our vehicle home because he has his son in his truck and can't make room for one of us to ride along and retrieve our other vehicle. So beyond irritated and annoyed!!!

  Ruben Gonzalez
3 years ago
Ask for Jesse mack. He took care of my multiple car and renters insurance. Very kind and informative. Would I recommend other clients to him,,,,yes I will. Thank you AAA

  ekko 93
5 years ago
Needed service for a motorcycle twice now. The first time, they didn't have parts to fill my tire with air. I ended up buying a tire inflator and inflated it myself. The second time it took 24 hours to get a tow.

  Angel Quinones
5 years ago
Worst service ever! I waited 4hrs for a tow truck! All AAA did was transfer my call from department to department and no one can give me an answer or a good reason why it s took so long ! I will definitely be canceling my service ! Horrible customer service !

  Nordeliz Caban
6 years ago
Very bad customer service. The front desk greeter had a bad attitude. Went to this location to purchase life insurance with AAA and they did not allow for healthcare screening at the their facility while an empty conference room was available. Will take my business somewhere else. Would not recommend this place to anyone.

  Michael Brunnabend
2 years ago
Consistently good service. One service I have no quibbles about paying each year as their work is always high quality and comes in very handy.

  charlie helm
a year ago
AAA towed my car...some how front bumper got taking off,,, ,now they won't even take my phone call....just put me on hold for 15 mins then keep hanging up.....

  Ashley Gonzalez
a year ago
Extremely unprofessional, very rude. They told me the wait was 2 mins I waited an hour before I was seen. They talk to their customers extremely rude

  Roger Gulick
6 years ago
Called for service? No one show, told a taxi home. Next day waited over 5 hours before a service man charged mybattery, it only took him 5 minutes,

  Diane Rizzo
2 years ago
Very helpful! Lots of brochures for our trip. They are going to help plan our route! Highly recommend.

  Sandy Moore
3 years ago
Best AAA location I've ever visited. The staff were friendly and professional. The Christmas decorations were wonderful and welcoming.

  Robert Stephens
4 years ago
I was very impressed I called to buy a membership and they told me that I already had one through a friend and I did not need to buy one to me that is integrity thank you AAA

  seanatron
5 years ago
It took 4 hours (8:30pm - 12:30am) for AAA to get someone to come out to give me a jump start, it took 10 minutes for me to cancel my 8 year membership.

  James Ruhf bagpiper
7 years ago
Are the people in the Bethlehem office of the Lehigh Valley Automobile Association of America are the absolute best. From Finding Me a van to rent booking me tickets to a cooking competition even selling me Disney tickets and more.

  patricia hill
4 years ago
I loved the staff. The decor was really nice. My overall experience was warm and inviting.

  Dan Church
5 years ago
Does the front desk need to handle protracted travel requests. Waited needless just to register for notary.Bet staff has been cut.

  Andrew Warren
7 years ago
Nice looking place on the inside. I went in to sign up for a membership and everyone was super helpful.

  Doug W
4 years ago
Very courteous very nice knowledgeable staff fully wheelchair accessible good parking

  Marco Barbesta
4 years ago
Friendly staff ans helpful to get me speedily an international drivers license.

  Erik Speece
8 years ago
Agent messed up entire cruise for my best friend after he visited 6 times to confirm all plans.