BMW of the Main Line Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Danger Lagotte (Sir)
2 weeks ago
I ve only dealt with the Parts Counter and they ve always been excellent. They know what you re looking for, they know what they re doing, and they get it done fast, first time every time.

  James Hopper
a year ago
Car service is pretty on point but the waiting room and amenities are below average. Especially, when the average price of a car is $60k+. Maybe, get a phone booth or two so people can take calls in there while waiting for their car.

  Visions & Dreams Events
7 months ago
My experience at this location is not great! I dropped my car there after hours via tow truck due to error message, which disable the car from been able to start. At 730am a technician called me to tell me the cost of the diagnostic report. I call at 1130am to check the status and he informs me its in que and I have to wait for the car that were schedule to go first. As I hang up i get my diagnostic video. I then had to ask for the cost, but while i waited for a response I call back for the cost, he provided and then sent me the cost sheet thereafter. At 1:20 he informed me he would get me a loaner after approval. He calls me at 3pm and tells me they close at 5pm and I need to get there before then to get a car. I informed him i live an hour away and on a holiday weekend it would take me an hour and half to get there after trying to get a ride. He said ok well we close at 5pm. I also express its important for me to get a car as I need transportation to work. After waiting for an Uber for 30mins, I knew I was cutting it close. So i call back to inquire again on when they closed as the post hours stated 6pm. The young lady who answered the phone told me 6pm. I express to her I had anxiety and nervousness in fear of not been able to make it there on time. Her response was oh he just wanted to ensure we don't have people coming in because we are trying to leave at 6p.m. For the cost of BMW vehicles there customer service at this location is below industry standards. I am very disappointed and hope I never have a situation where I have to use that location again.

  Kevin Richardson
a year ago
The service is just great the people are nice and they go beyond and beyond for you

  9keykey
a year ago
This is THE place to take your BMW for all its needs. The customer care is top-notch. It's always super clean and busy.

  Stephen Howard
4 months ago
didnt go there

  Eric Mosley
2 years ago
Clean. Fast, and efficient. Each and every individual conducts themselves in a professional and courteous manner.

  Lou (Luke)
a year ago
Friendly staff and replaced a flat tire even though I had no service appointment

  Renee Davis
a year ago
Horrible!!! They delivered my car to me with a flat tire

  Stephen Outterbridge
a year ago
They took care of all of our needs.Classey place.

  Michael Shields
a year ago
Way too many service calls on their vehicles

  Laura M
2 years ago
Very nice experience, caring & friendly staff

  Edward Williams
a year ago
Alexey and his team did well.

  David Graves
a year ago
Clean and bright and courteous

  Jason Croom
a year ago
It was nice.

  Martin Abney
a year ago
Excellent