INFINITI Ardmore Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gg Brown
a month ago
It seems service is going further downhill for this company. Things are unorganized to the point where I m on hold for over 18 mins. This is awful. First time I called, it just rang and rang. Now I got thru but this hold time is ridiculous. I had only one question. I wanted to get my tire plugged. However, $65 for a tire plug is damn near a new tire. I give up!!!

  Jennifer Hart
3 months ago
I've had a horrible experience with the service center. They suggested work that 2 other centers said we not needed. I understand why Bush separated themselves. The hours aren't conducive for working people. The famous line, "we dont have loaner vehicles to offer" and you have to arrive by 2 :30pm. The service provider, ALLEN, was unprofessional and disrespectful.

  Christine Cruse
a month ago
We ordered a part for my husband's car which was very difficult to find they found it for us they got it for us although it took a little bit longer than I had expected and they didn't call me when you came in we still got the part and everything's fine

  S. Buzi
6 months ago
If you ever have the misfortune of dealing with this Service Center. By all means AVOID Anthony. He embodies the sadest of all inscure traits; arrogant & unprofessional with a "chip on my shoulder" attitude. The most unpleasant experience of 50 years in the car business.

  Kobi Shemesh
a week ago
Terrible. All they want is your money.Failed my inspection and they asked for hundreds of dollars to repair. I went somewhere else and passed.

  mohammed shloun
7 months ago
I had the absolute pleasure of working with Joe he s an exceptional car advisor, and I couldn t be more satisfied with the experience. From the moment I walked in, it was evident that he was dedicated to providing top notch service.

  Toby True
3 months ago
Alan was fantastic as always. Getting me in and out as soon as possible on a busy work day for me. Much appreciated.

  Matt Hiller
a year ago
My car was delivered to the shop due to needing a new starter. The shop reported being short staffed and made no progress over the first two days. That's understandable, but they did not answer or return any phone calls during that time. I had to stop in on day 2 and then again on day 4 to get an update. Eventually, I was informed that my car was ready. I was out of town for the weekend, so they agreed to allow me to pick up on Sunday. I arrived on Sunday, but the car was blocked in and inaccessible. The shop was closed, so there was no way to get assistance. I had to return to the shop a fourth time on Monday to get the car. Afterward, I called the GM to explain the situation and left him a message. He did not pick up or return my call, similar to the service received from the reps I called the prior week. He did nothing to resolve or even address the awful situation created by his team.

  Robert Fernandez
2 years ago
We were in the area from out of town for a wedding during an snow storm. We slid on a hill and messed up a wheel. We showed up to the service center in the middle of the storm and they were open and ready to help.They got creative in getting the replacement parts for the car so that we were able to drive out the same day in time for the ceremony instead of having to the leave the car in the shop for several days. I'd highly recommend this place to a friend.Services: Tires, General repairs & maintenance

  Jonathan Butz
a year ago
Bought a used QX60 elsewhere that needed a few things and had the transmission judder. Parts folks were super helpful looking up what I needed and ordering parts. Mike Lawless was great with service: he had the software updated to catch the judder code, and they were able to pull the code and replace the valve assembly the next visit, all under warranty.Great experience: everyone was nice, and they resolved all of my issues quickly. Lucky to have such a high quality service department.Update 2 years later: We've had no further issues with the transmission or anything else.

  Juan Munoz
2 years ago
Michael Lawless and team are super professional, prompt and hands down the best dealership service I have ever dealt with. I live 60 miles away from their service center and I would not hesitate to have my vehicle serviced there. Highly recommend them.Great job Michael Lawless and team!!!!Juan M.Service: General repairs & maintenance

  Monica Bailey
3 years ago
I scheduled a service via their online scheduling system. I chose November 26th @ 10:00 am. I knew the day was Thanksgiving, but I assumed they were open because the day was available on the schedule and I received a confirmation email. Well, I arrive on my scheduled day and time and they are closed. I call this morning & there was no real explanation other than, we are closed on Thanksgiving. The person said they are booked for the morning, but he can get me in at 1:30 pm. Fine, I take the 1:30 pm appointment. I arrive promptly at 1:30 pm and the people checking me in are very nice. I go to the waiting room and here I continue to sit... 2 hours and 15 minutes later.... For an oil change. After 2 hours I ask about my car, the person went to go check on it and my car was just started to be worked on. I believe only because I said something. When I asked about the status of my car, the person said they were very busy. Again I tell him about their scheduling error from yesterday and again, no real explanation and most definitely no apology. Very disappointed.Service: Oil change

  ThatDudeDez
3 months ago
The team at Ardmore Infiniti always takes great care of me!

  Frankie Huang
4 years ago
Came here for service today and the customer support was just beyond amazing. The valets at the front was very welcoming and friendly. Chris had efficiently addressed all the concern i was having in an appropriate professional manner. Patrick was able to quickly diagnose the issues I was receiving with my vehicle. He knew his stuff!Overall this dealership had provided exceptional service. Im planning to come back here for future services.

  Aisha Curry
2 years ago
I always have a good experience at the Infiniti Service Center. I don't know the greeters name when you pull up, but he is always very polite. Alan Saunders was my service agent, Alan is very professional. He helped me connect my Apple Carplay to my phone and went through it with me step by step. Very helpful!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Colville Brown
3 years ago
Do NOT go here under any circumstances. They will do a good job doing your repair, but will make the experience of getting it done an absolute nightmare and lengthy. This is by far, the worst service center for any vehicle I have ever had. Sending your car here is like sending it into a black hole. Calls are not returned for days and you have no idea what is going with your car. Be sure to book your service 8 years (hyperbole for jest, clearly) in advance if you want a loaner. The front desk staff are unwelcoming and make you feel like you encroaching on their free time. Rather than, you know, just asking them to do their job. The lounge looks like some generic, non-dealer, car repair shop seating area. It is so bad here, I stopped going and used Holman Infiniti, even though they are 30 minutes farther from me. My car once broke down right around the corner from this service center and I had the tow truck drive it 45 minutes to Holman because I just didn t want to deal with their terrible staff.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment

  Yong Collins
2 years ago
I came for a service and the lack of it! Never in all these years have I had a bad experience until I had my service rep changed. Poor follow up/information and lack of empathy when HE was wrong.This Makes me reconsider ever coming back here-which I drive over 45 minutes. I May have to consider working with another Dealer and stay away from Ardmore!!!!Service: General repairs & maintenance

  Abi O.
a year ago
Great guys, great service techs. Communication is stellar. I ve been servicing my car here now for over 5yrs and wouldn t change a thing. Four stars only because of the wait times a-times.

  John Gotti
2 years ago
This place took real good care of me and my car.. I was a walk in for service and they made it happen for me with no problems...My service agent was Alan and he was very helpful and understanding as well as patient with everything... The whole staff team was nice and professional.

  Mark Tarzwell
3 years ago
Awful service, would have given them a zero but had to input a star to post. Scheduled appointment a week ago for recall, their issue. Waited 1 hour 10 minutes to simply drop off the car and get a loaner. Drove home and they called to say, they don't have the part. Why schedule it? Drove back this morning and was told I had to put gas in the loaner. another 15 minutes to put gas in or was told they would charge $5/gallon and $30 refueling fee. After explaining all the inconvenience and time investment, was told, it's the rules. What are the rules for good service? Now I have to go back when they get the required airbag for the recall. Why is the customer penalized for Infinity's problem???? Horrible service!

  Tony Boston
4 years ago
While in the physical building - service is great. Once you leave the facility, dismissive or completely unresponsive. Strangest thing. I had to call back after I purchased my car and basically got ignored and had to call the General Manager. Recently I had my tire changed, call back to ask about a discrepancy on my bill. This happened in February, still haven't gotten help. I don't plan on going back.

  Jin Captis
3 years ago
Had my first oil change done for my 2019 QX30. They have a great staff, especially Alan Saunders who is the assistant service manager and I definitely recommend him(say HI to Amelia!). The only thing that I was kind of bummed out that I didn't get my first oil change for free because I didn't get my car from the same dealership. Also, I forgot my coupon and I was a bit surprised that they didn't ask me if I had any coupons.Still gave them 5 stars!Service: Oil change

  Kamran Anis
2 years ago
Went in for an oil change and was helped by Russell Roberson. He was kind, courteous, prompt and thorough. I could not recommend him more for his calm demeanor and professionalism. Everyone I came across in the service center greeted me and asked me how I was doing. Sometimes its the little things that matter. P.s. Someone give Russell a promotion already!Services: General repairs & maintenance, Oil change

  Areli Garthoff
6 years ago
One of the person's worked there was extremely rude towards me. Asking me if I was happy?, when I brought my car at 9 am and got it at 5 pm, seriously? Then why do we make appointments ?He told me I said I could wait but is never said that.I'd never said that I just said someone was picking me up so I didn't had to wait there and asked if they could call me when it was done , he didn't even apologize for the time frame.I

  Danielle Gilliard
3 years ago
I only went here once to get both side mirrors replaced, paid almost $1600 got my car back with only 1 mirror painted the correct color of my car! Tried to resolve the issue with Alan Suanders since June 2020 was given the run around then all communication stopped, I got back in touch with Alan early 2021 and was still given the run around was told to send photos that he had already received...however I still resent the photos only for him to still not contact me back! I finally spoke to someone over him named Joe after I left a VM he called me back within 15 mins and is now mailing my refund! I don t think this service center is bad but I would not do business with Alan Saunders pick someone else!Service: General repairs & maintenance

  Ari L.
a year ago
Very professional and happy to assist.Great location.All the workers were ready and able to assist.Changed out my fob battery.Good call!Recommended!

  Bryan May
7 years ago
I have been coming here for the past 13 years and Charles has taken care off all my problems and concerns. He is a true credit to Infiniti. All the service professionals take time to explain the issues in a thoughtful and complete manner and offer options. Prices always seemed reasonable to me and I never felt as if they were trying to overcharge me. They stand by their work. Comfy waiting area, good availability of loaner cars and a willingness to help have kept me as a repeat customer.

  Maya Caldwell
a year ago
Worse dealership in Ardmore please go to Main line Honda or Acura on Lancaster before you even consider infinity. Sales department is nice and helpful, the service department is unprofessional, non communicative with their team and love giving people the run around. Literally any other car dealerships service center operates better than infinity. I bet you to not make the same mistake I did and just go to ANYONE on Lancaster but INFINITY!!

  Deborah Lee
6 years ago
Professional, knowledgeable, and courteous staff! I've been taking my car here for years. I would not go anywhere else. Charlie's knowledge and expertise makes him the best associate in the service department. While most in service office are probably knowledgeable, he has a pleasant manner about his work that hasn't been matched in my experience with Infiniti of Ardmore.

  Michael He
2 years ago
They had my car all day and after 7 hours, still did not get started on it. This was originally quoted as a 1.5h job. I told them before I scheduled that I need the car back the same day, only for them to tell me now they don't know how that can happen now. In addition, new price is $1000 more than what was originally quoted. What is this, amateur hour? I knew this place was shady when there's a lawn sign out front that says techs needed.Service: Brake service & repair