Service King Collision Allentown (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dianne Lizzio
4 months ago
Title: A Nightmare Experience with Crash Champions - Beware!I recently had the misfortune of dealing with Crash Champions at the Lehigh Street location, and I feel compelled to share my horrendous experience. Initially, I thought I was in good hands when I received an estimate for the damages to my vehicle. Little did I know that this was just the beginning of a nightmare that left me feeling deceived and mistreated.First and foremost, the initial estimate provided by Crash Champions turned out to be a mere mirage. After agreeing to the estimate, they added more charges without any clear explanation. The end result? My vehicle, which could have been salvaged, was declared totaled by Allstate Insurance, a company I've been loyal to for 45 years.Adding insult to injury, Crash Champions made me sign a document without providing a proper explanation. Unfortunately, I was without my glasses at the time, and they took advantage of the situation, leaving me feeling coerced and blindsided.To make matters worse, I was forced to rent a vehicle at my own expense due to the unnecessary delays and additional charges imposed by Crash Champions. The vehicle I entrusted to them drove in perfectly fine, and now they refuse to repair the damage they caused, instead charging me to put the car back together or insisting on towing it away.Throughout this ordeal, I dealt with individuals named Lauren and the Manager, Nancy who was unable to speak with me due to an impending meeting. Their lack of transparency, professionalism, and empathy during this process only added to the frustration and disappointment I experienced.In conclusion, my experience with Crash Champions has been nothing short of a nightmare. I strongly advise anyone considering their services to think twice and explore alternative options. This company's lack of integrity and customer service is appalling, and I am left regretting the day I chose them for my vehicle repairs.

  Anh Tran
7 months ago
Lauren Sandors was extremely helpful getting everything organized between two different insurance companies and getting things done in a timely manner. I had lots of questions and they were always answered promptly and she was easy to reach.My car was repaired quickly and looks fantastic.

  William Mckinney
a year ago
They did a fantastic job, always kept us updated on the progress and was completed in a reasonable amount of time.The work that was done to the car was fantastic paint matched perfectly and panel gaps were also perfect.Would definitely use their services again!Service: Body & Trim

  Mary Zerfass
a year ago
Service king did an exceptional job. My car was in an accident and the wheel was damaged, the fender bent into a vee, paint chipped off my door when I opened the door etc!! Needless to say you could not even tell it was in an accident. Beautiful job done by service King. Would recommend this company with no problem.Services: Tires, Body & TrimServices: Tires, Body & Trim

  Stu Speicher
11 months ago
Service King Collision in Allentown did a fantastic job repairing my son s car. Lauren was extremely helpful and kept us fully informed before and during the repair process.

  Julie Sel
4 years ago
Edited: spoke to the manager who was more than helpful and they will be fixing the problems . Thank you.I was delighted when I picked up my car. Looked really nice did a great job matching paint. Had an issue with a part 5hey put in my car it was a used bearing which was bad. They informed me that the insurance company approved a used part ...they then took my car back and under warranty replaced it with a new part. Everything is fine now.

  cambra carroll
4 years ago
Service king has been great to me. My car got into an accident and was repaired. Car looked good as new. One of the clips came out from the under liner a couple weeks later and they fixed it right away! If you want honest,friendly, good working people this place is it.

  Lindsey Jancay
4 years ago
This is the second time I ve used this Service King through my Allstate Insurance for collision damage on a leased vehicle. They are always friendly and calm and take time to explain and walk through the details with you. They work as the go between with the insurance provider and enterprise, making everything even easier. I specifically requested to use them again when a tree fell on my car because their repairs on my other car were high quality, guaranteed, and stood the test of time. It also helps that they have always finished work earlier than estimated time!I have truly had such consistent, positive service from this team, and wouldn t go to anyone else!

  mary roses
a year ago
I got into a minor accident and Service King took care of the repair, even before getting into the shop their customer care team did a great job, Car came out as expected and on the day I returned the rental car their team treated me as a queen, I will recommend it 100%!!Service: PaintingService: Painting

  Dax Druckman
a year ago
Great place to get your vehicle fixed and back on the road. Their work is top notch and they keep you informed about everything going on with your vehicle.Services: Auto windshield repair, Steering & suspension repair, Painting, Body & TrimServices: Auto windshield repair, Steering & suspension repair, Painting, Body & Trim

  jayne walko
2 years ago
Service King did a great job and in a timely manner. Getting things done in time these days is a big challenge. They communicated by txt frequently and kept me updated on the progress. I would definitely recommend them. Having an accident t and losing a car for a while, is stressful. They took away some of the stress!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Pedro L
2 years ago
Did not do full repair forgot to fix point of impact. Window would not open or close when I called they said battery was disconnected and they needed to be reprogrammed. Was told had to get approved by insurance once again for the repair on handle and mirror said it would be a 1 day job Over 3 weeks passed and no update. When I call the woman is very rude says parts had to be ordered but they are there and I would need to drop off the car for 2 days. Horrible experience for being an insurance approved company this has been the biggest headache. I wouldn t recommend.Services: Painting, Body & Trim

  luis alicea
2 years ago
They replaced the outer front of my vehicle when I got into a collision, left my car looking new! This is a great placed to come and get your vehicle fixed. I would come back here in a heart beat. The staff were also friendly and took care of their customers.

  Jerry
2 years ago
Experienced Service King twice now. Best body shop experience I ve ever had. They are great at communicating the status of your vehicle and integrating the car rental into their processServices: Painting, Body & TrimServices: Painting, Body & Trim

  John Britto
a year ago
Excellent and efficient service. Great attention to detail. Excellent about keeping me informed of repair process and estimated completion date. Highly recommend.Service: Body & TrimService: Body & Trim

  Steve Toth
4 years ago
Terrible work. Paint match is good, but the assembly of the front of the vehicle is terrible. Was called on 4 separate occasions and was told the car was finished. Had to leave it for additional work. They wound up having the car for a month and it is still not finished. but it is "As close as they can get it" When I asked the manager if he would be happy with it if it was his car his response was. "I would be fine with it but I'm not picky about vehicles" That's right the manager of a body shop is not picky about vehicles. Absolute Joke.

  melissa miranda
5 years ago
Excellent customer service. Good communication re: collision service and excpected timeline. Outcome was very good. The only reason it's not a 5 star is one would think that either they or the mechanical shop would've thought to at least vacuum the car or wipe the windows. After the amount of time and work done it was just a tad disappointing to open the door and see the garbage left inside after accident. No, not their responsibility, but as far as impressions go, it took the WOW factor down just a tad.

  June Faust
3 years ago
My sunroof was shattered they went over and above to take care of my situation they made it so easy and they were so very good with customer service and took care of all my needs. They went over above they did 110% on what I needed and I recommend them to anyone who needs to go to them.

  chris neumann
6 years ago
stay away they are only interested in doing the least amount of work possible they have absolutely no customer service interest at all--had minor work done and was the worst I have ever seen, complete lack detail. went back third time and they completely blew me off "not our fault" "no that's the way its supposed to be " --not sure where they learned the art of body repair paint drips and miss alignments and incomplete paint coverage --I could do better job in my garage out of a spray can !!!

  Victor Wills
2 years ago
Parts were. ordered and received quickly after the initial estimate was performed. The repair and painting was completed in a timely fashion, and was done very professionally and beautifully. I was completely satisfied.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sade Burgess
2 years ago
Service king did a great job repairing my car. Everyone was very professional and they update me every step of the way with my car. When I got my car back it looked new.Service: PaintingService: Painting

  Michael Murray
2 years ago
They always kept me informed either by text or voicemail. The vehicle looks like it was never hit. Job well doneThis is the second time I used Service King.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dianne l
5 years ago
Had my Mercedes repaired there. My headlights were damaged in addition to the other damage. I called stephanie at service king and explained my dissatisfaction and she said after calling allstate that they Agreed to replace both headlights instead of just 1. I brought my car in for the replacement. When I picked it up it looked different so I sent an Email to Stephanie. She made an Agreement with me that if I gave a good review to service king she would make it happen. Thinking that was odd I waited patiently for the replacement of the headlight. I put the car away for the winter and never heard back from her. When spring finally came I contacted service king and explained my dilemma. The girl said that they just rubbed out the headlight but that doesn't last long. Only a few months. It's all hazy and the other replaced one is crystal clear. When I told her Stephanie said they would take care of it She said that's why she no longer works here. I'm thinking that the light should have been replaced without contingencies as stated. Don't you?!

  Brock Kline
a month ago
Great quality service all around.

  Gene Flanley
3 years ago
Great place to get service. Fast, efficient and friendly. Car in for repairs for accident with deer. Kept up to date on progress every day and done when promised. Highly recommended.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Amanda Hickman
a year ago
Service and quality of work was outstanding,would recommend your business to anyone looking for car repair!Service: Body & TrimService: Body & Trim

  SABLLE TITUS
6 years ago
Worst experience ever. Left parts off paint was messed up. Seals were not replaced bummer and tail gate not aligned. Left truck longer problems still there. Had to bring truck back because things were still wrong with it. And still have problems. Will never recommend this place to anyone.

  Carolyn Kopicz
7 months ago
They're always great and get my cards done fast

  Margaret Brown
8 months ago
The staff was very helpful and friendly and I was able to get in and out. They also followed up with text messages and emails.

  Shal Hand
3 years ago
The team at this facility was amazing! They kept me in the loop through my entire repair, and they returned my car a week before the promise date!!!!Service: PaintingService: Painting