Mercedes-Benz of Lehigh Valley Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  lacarse
a week ago
Great experience every single time at MB of Lehigh.Juan from Service Team is always so helpful and happy to answer all my questions..My car is always well checked and leaves the dealer nice and clean.Mercedes makes great cars, but people make the difference between a good ownership experience and a great one.

  elijah Pitter
a week ago
Once again, Jon, I really appreciate what you ve done for me. God bless you, my friend. I apologize if I was a little high strong I m in. I need man still trying to find a place to live. I m currently living on my car. Don t mean to get too personal I just want to say thank you and God bless you, my friend, I didn t have anything on my pocket at the time. I was very embarrassed please Godspeed my friend. Have a blessed day.

  Carlo Ramelah
a month ago
Joe provided exceptional service during my recent appointment. He was punctual, professional, and demonstrated extensive knowledge about the task at hand. He addressed all my concerns with patience and ensured that the service was completed to my satisfaction. I highly recommend Joe for his excellent service and expertise!

  Brenda Matika
4 weeks ago
Miranda took care of scheduling my appointment for service and inspection. She also sent reminders. Juan, my service manager went over the work I was having done, with an estimate of the cost. I also requested an estimate on some other services I wanted to have done. He went the extra mile and worked up the estimate. Every one was courteous, as always, and they took great care of my car, as they have been since 2019. Thank you, Juan, Miranda, the Service Department and Mercedes Benz.

  matt
2 months ago
My first time taking my vehicle to the shop and I am extremely pleased with the service I got. John Beck is a great guy very knowledgeable and helpful. He kept me updated throughout my whole service took the time to explain everything to me and very polite great customer service and responded back to me very quick. I am very pleased with the service on my vehicle took it in to there shop and they got the job done right. Thank you John and the Mercedes Benz of the Lehigh Valley definitely will be back to them when my vehicle needs repairs.

  Angel Rivera
4 months ago
This is like my fourth Mercedes that I have had with this dealership. All I can say is everybody That works there are professional. Starting with Elizabeth Kim fantastic sales woman also like to say thank you to Donato CiampittielloHe did a fantastic job with my monthly payments absolutely 5 star review.They're the best.

  Angela Stanton
4 weeks ago
As a first time visitor I can t say I ve been to a more accommodating and comfortable dealership. Check in was quick and service took under an hour. They even include a courtesy wash at the end! Definitely will be my preferred location. Very pleased with this service.

  Lorena Bravo
2 months ago
I ve been working with Mercedes since 2016. Service never disappoints. Booking a service appointment is never cumbersome, additionally, I get service updates throughout the appointment process and the team always goes above and beyond to ensure that answers to queries are given timely and in depth.I almost always work with Juan who is great! However, when I ve worked with other Mercedes staff they re just as great. Customer and technical services are top notch!

  karen joseph
a month ago
I Always feel cared for by the service team. They will not recommend or prioritize things that don t need remedy immediately but definitely advise when I should get it done. This is so wonderful when working on a budget. My baby is well cared for and runs the same as when I first got her thanks to this team.

  Mary Lavin
a month ago
It was so nice to meet John for the first time. Impeccable service, as always. I haven't waited at the dealership for a very long time, and your renovated waiting area is even more inviting and fabulous. We've been customers for well over 20 years. That alone says a lot!

  justin shustack
a week ago
Service was great. Timely updates on my vehicle, and everyone is very nice. Juan and Beth were super friendly and easy to talk to.

  Muniene Muller
3 weeks ago
I was very happy with the service provided and the inspection. I was pleased to pick up my vehicle which was sparkling clean.Thank you.All the staff that I dealt with were friendly and efficient. Rick Spanitz had been our advisor for many years. We like to always make our appointments with him.Muniene Muller

  Jasmine Martinez
a week ago
Joe was very professional, understanding, knowledgeable and pleasant to work with. I highly recommend Joe for his professionalism and expertise. Thank you Joe for a great experience.

  Joyce Pena
a month ago
All I can say is WOW!!!!Had the pleasure of dealing with Joe in servicingWithout a doubt the best customer service I have ever experienced and I have done business with several different Mercedes Benz dealerships.This will be my place to purchase and service our cars.Thank you Joe for helping me out and getting my car fixed!Joyce Pena

  Kurt Blaicher
4 months ago
Very professional service department! Got there at 8:30, there were numerous cars lined up for service drop-off, and just as many courtesy cars to accommodate the clients. Intake was swift and well executed. The service on my vehicle, including a new auxiliary battery, was quick, and cost less than I thought. Jonathan was my facilitator, and he was excellent. Communicated throughout the day, and made everything painless. In short the experience was as you would expect from a Mercedes dealership

  Michael Masters
4 days ago
Great shop to get Mercedes experience. Juan an the crew on my job order, have been above professional, in my opinion. Very knowledgeable on Mercedes brand. Thank you Juan

  Jacqueline Proverbs-Payne
2 months ago
I bought my first Audi at Knopf from Donato, so I ve been coming to this dealership for many years. Bought other vehicles from other dealerships but was there yesterday for an A service for convenience of location as my past service experiences were not conducive to returning. However, yesterday s service experience was pleasantly memorable. After the appointment and my vehicle was returned to me, I said to myself they finally got it . Thanks for the experience, Jonathan. Always great to chat with Donato.

  Bola Dada
5 months ago
Prompt and excellent service. Valet pickup was on schedule and my vehicle was serviced on time. Loaner car was received with ease and in great condition. Overall cost was a little pricey for schedule B service, but I guess that is what you should expect with owning a Mercedes. Juan was very helpful and made sure I was well informed on what was being done. Kept me updated on the work order and very professional.

  Olivia Nolt
a month ago
Since 2005, I have come to this dealership for service. I've received nothing but outstanding service from Rick and his crew! Everytime I go for either service or yearly inspections, they keep my car running like it's brand new...on top of it, you leave this place with a car that looks like it's been waxed. A joyous site because in this weather, it's a challenge to get washed. I have to say, it's been nothing but a great experience, the last 19 years. This is coming from a person who rarely had service visit that was positive. Having owned a Cadillac which I loved, and several other brands that were not high end cars, unfortunately anytime I walked in the door, I rarely left without dropping a minimum of $500 plus, and that was 35 + years ago. That hurt. On top of it, the zero trust factor in the other brands service departments, were the worst. I never went without the feeling of dread, to any car appointment for service or inspection. On top of it, they have a hotel type lounge, for people who want to wait for their cars. With an amazing coffee machine, and any snack or pastry imaginable!If I'm not mistaken it may have been one of the first places, we had ever seen a waiting area for their customers, that was as tastefully set up as this one was! Bravo!Olivia Nolt

  Herbert Bryan
2 weeks ago
The Service at Lehigh valley is always Great , they work together and always never too busy to attend to you. Shout Out to Juan Martinez, he is a Great Guy. Always help me out and Very Knowledgeable.

  Anthony Campolo
2 months ago
Juan service is exceptional- he is thorough and takes his time to explain any service needs you may have at present or in the near future. Every time I bring my vehicle in for service I am treated with respect. I trust Juan with all my service needs.

  Steve Williams
a week ago
Service at Mercedes Benz of Lehigh Valley is always a pleasant experience. Juan Martinez is very accommodating and professional.Thanks again Linda

  Penny Kospiah
2 months ago
Jonathan is always professional, engaging and he provides great service. My experience at MB of the Lehigh Valley has been positive. Thank you for that!

  Barrada50 Male
a month ago
The dealership had my van to do a recall to which they signed off completed. However I had asked to have my driver's door looked at because it doesn't shut properly. They signed off it has been adjusted and is now working good. I can tell you the if anything it's worse not better. I explained this when the phone call came to see how the service was and was asked if I wanted to bring it back in to have another look next thing I heard was a phone ringing like I had been transfered elsewhere to do so but then there was a click and silence. They could have called me back but apparently have chosen not to do so. I will say that the curtasy car I was provided was very nice. But they have to do better in the garage

  Kamyl Lopez
2 months ago
Juan he is very good on his job always looking to help. But I would said Mercedes Benz has a great quality and talent to take care of customer from the beginning to end . That s something some others don t have on service department

  Maryam Assran
a week ago
Richard in service addressed my vehicles issues and had my car ready by 6am so I wasn't late for work! Great service!

  luis luis
3 weeks ago
Best customer service at lehigh valley s from juan martinez service advisor

  Douglas Shuman
4 months ago
Our MB was in the shop for a recall of the fuel pump. I dealt with Jonathan who was very professional and promptly handle my visit. He had a loaner vehicle ready for me. We live a hour and 45 minutes from the dealership. He called me 2 hours prior to the completion of the recall service to let me know my vehicle would be completed by the time I would arrive there. The recall service was completed in 1 day. I will highly recommend this dealership and service garage to anyone interested in a Mercedes Benz.

  ricky hostetler
a month ago
Outstanding service from the moment you pull into there service department with your vehicle. To the loaner vehicle while yours is being service. Every rescue rep in there is top notch. Highly recommend!!

  Lynette Smtih
3 weeks ago
Joe was extremely helpful; it was a pleasure to work with him! I greatly appreciate the extra effort he made to accommodate my special circumstances.