Ciocca Subaru of Allentown Service & Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marshall Andrien
a month ago
Always a great purchase & service experience from the family over at Ciocca! Loaners for routine servicing is so appreciated by this busy parent. I bring both of my 2021 Crosstreks (Limited & Sport) for servicing.

  Nikell Rhyder
3 months ago
Mad props to Ciocca Subaru of Allentown for being so patient, helping me get both carseats out of my car and into the loaner, and distracting my babies so they didn't cry (2 under 2). They were the real MVPs this morning and honestly it made my day. The past few days have been really difficult because of teething pains and I was dreading dropping my car off for inspection. Thank you to all the excellent employees that helped me when I dropped my car off for my 8:20am appointment on 29Dec2023.

  Morgen S
7 months ago
I've honestly never seen a dealership less interested in selling a car.I went to test drive a car and noticed a grinding noise. I liked the car and would have purchased, but asked them to have service look at that first.When the manager came, he asked me to just buy the car and we'll deal with whatever's wrong later. I asked him to come listen to it with me and he didn't want to even though the place was empty.I asked if we could have someone from service look. He said service was closed on Saturdays which isn't true.Left, telling them I'm interested but would need service to look at what that noise was first.A week later, no news. I had to email and call and finally was told the parts had just been ordered. Another week went by and still no word and I had to follow up again. Was told they hadn't even started working on the car.I finally asked my salesperson to get an ETA on the car. He said he'd call me back but never did.According to the salesperson, he had "a lot of people interested". So you had a lot of interest and a buyer ready and you and your service department can't be bothered to make the car a priority? Or maybe keep me posted about other cars I may also be interested in?I emailed the manager and salesperson again to express my disappointment at the poor communication and never heard from them again. Not even an "Hey were sorry about this."Went to another dealership and found a much better deal.Their loss

  Clayton Rubright
a year ago
Good service and great selections. We test drove and they walked us through everything. We immediately had help without having to hunt for everyone and the cars are reasonably priced.

  Jihad Safi
3 weeks ago
Took my Subaru there because wasn t turning on spent over 1k for them to run & do test & made me buy a whole new computer for them to still not find the problem & tell me the car is beyond repair wasted money & time for nothing took it to a mom & pop shop & they was able to get it to run & drive in less then a week !

  Carl M. Recen
10 months ago
Pretty good service but very confused by their car battery policy. Bought one that was supposed to be covered under warranty but when I asked to bring it back because of a problem they said they would charge me if there's not an issue but then if there is an issue, the diagnostic is free but I'd have to pay for the battery repair. Never heard of a warranty in which you have to end up paying one way or the other if anything's wrong with it

  Christian Velez
5 months ago
Nicole Burke, your employee is one of the rudest person ever, She even posted on Facebook about the fact that she would assault a women in a wheelchair simply for panhandling, I didnt know your bussiness hired people with such hateful thoughs!

  Ahmad Obaid
2 years ago
Best Subaru location I've been to! Well organized and aim to win your trust through customer service and being fully capable to provide care to your vehicle no matter the issue every staff member looks like a team player witch could only mean a healthy work environment witch could only mean employees loving what they do witch could only mean customers leaving with a sense of comfort & Satisfaction

  Victoria Romero
10 months ago
Employees are helpful and polite , clean environment they do good work a little pricey but is guaranteed, they offer loaners so u don't have to wait there all day. U could go and run errands while your car is getting service when your car is ready they text you

  Sarah Hash
10 months ago
The service department has improved considerably over the last few years. Devon is likely the best service advisor they have ever (and maybe will ever) have.

  Jim Dwyer
2 years ago
I was the only car in the garage and eight service techs typing away. No one acknowledged that I was there. I waited over ten minutes still no one said a word. I went up to one of the service advisors and he just looked at me and mumbled we will be with you in a bit. I waited five more minutes and a lady came by asking if I needed help. I told her I do and she went to find someone. The porter told her not to bother because no one wants to help anyone. All in all very disappointed in the level of service. Very different from the express service they have next door.

  Scott Bacon
3 years ago
I definitely do not recommend having your car serviced there. I brought my car there for an inspection. They failed it for rust on the rotors which is not part of the PA state requirements. Meanwhile I bought the car from them a year ago and they had no problem passing it for inspection when I bought it from them which makes it seem like their mechanics were shopping for work. In addition their service advisor was not very helpful. After telling us that he would call when the car was ready, he never called. I called half an hour before they closed and someone told me he was gone for the day. When I called him the next day to let him know how unhappy I was with the service, I asked him to leave the failed rotors in the car. When my son went to pick up the car, the rotors were not in the car which caused us to go back again. A service manager called me the next day and apologized and tried to explain their made up requirement about rust on the rotors. She asked me if there was anything they could do to make up for it. Nothing was going to make up for the $250 I wasted for rotors that did not need to be replaced so I told her I was not coming back. Very disappointed with the service.

  Mark Morawski
a year ago
So Brought the car in for repairs, I have a code reader and told them exactly what to do. They charged me $150 to read the code on top of the repair, when they were instructed exactly what to do. So stayed away for a while, and then needed a wheel bearing done on a 2014 Cross Trek. Close to work and I could get a loaner and so I thought I would try again with a written estimate. Got an Estimate of $710, for one bearing. Called my local garage, got an estimate of $430. Probably would have paid a premium of $100 bucks for dealer service, but no way almost double.

  Robert Gibson
a year ago
Ron is Great Salesman, Travis is a Good Sales Manager, Cory is nice, Tyler, Luke John, Ben, Troy are Really a nice Finance Team , Anton & Matt are Great Service Advisors, Making Buying & Service Great.

  Susan Kline
8 months ago
They were very nice and very friendly and helpful they are working with me to get this 2022 Forester I love the color I really think my husband is with me helping too get this vehicle

  Bob Smith
a year ago
The rear view mirror became loose on my new Crosstrek. It was fixed within a few short minutes in the service arrival center! Barely had time to look around at the displays! LOL

  Matthew Mckelley
3 months ago
My first Subaru,loved the experience great car.

  Isabella Maderic
2 years ago
I brought a 2012 Forested with previous owners... I have not had a problem with service except this week...I ordered a new key and 2 fobs...one new key and fob..(.my alarm was going off any time)...over 500$ and they never reprogrammed my old key and didn't put a battery into the old fob to see if it worked I used my old key and the car alarm....don't understand!!! Will try repair man ever again!

  Shh Shh
a year ago
I ve purchased multiple cars from here. I ve brought my cars here for general services as well. The staff is always friendly and helpful. The sales men are not too pushy. They listen and work with you.

  Teronna Bosserman
2 months ago
Great service. Reliable and friendly staff.

  Holfson Cajuste
a year ago
Caleb Michael's was extremely helpful in helping my gf find the vehicle she was looking for. We look forward to heading back and sealing the deal.

  Sean Jenkins
a year ago
Immaculate establishment, extremely friendly and knowledgeable staff, excellent service, great prices, and a modern facility; they even have free snacks & drinks in their customer lounge area!

  Debra Weik
4 years ago
Very easy to schedule; did what was needed for car service; But due to me having a bike rack on my car, they're never able to wash vehicle; I would like to see a car wash voucher for each visit, since they are unable to do this at Ciocca. Thanks

  lsteffy48
2 years ago
BEST PLACE EVER TO BUY A CAR! COURTIOUS, POLITE, RESPECTFUL, HAD CLASSES ON HOW TO OPERSTE THE NEW FUNCTIONS ON THE DASHBOARD, THEY CALLED SEVERAL TIMES TO BE SURE THINGS WERE GOING WELL ETC. COULDN'T BE NICER! DIDN'T GET THAT FEELING AT ALL WHEN WE TRIED TO INQUIRE ABOUT BUYING A CAR FROM PIAZZA IN POTTSTOWN. THEY SHOWED ABSOLUTELY NO INTEREST IN SELLING US A CAR WHEN WE WENT THERE, SO WENT BACK TO CIOCCA WHERE WE BOUGHT OUR FIRST SUBARU.

  Margaret Mast
2 years ago
Julian was our guy. Great job explaining everything. Can't wait for my car to come in.

  James Batistick
a year ago
$350 per hour labor cost. Feel ripped offServices: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  Joe Dirt
3 years ago
2 hr wait to get 1 tire changed cause of a flat, 220$ then forgot to put the cap on my tire to make it flat againService: TiresService: Tires

  William
a year ago
Jakob was awesome ! Love our outback !

  Joansusan Nader
a year ago
Great dealership with excellent service.

  Grant Murphy
2 years ago
Fast professional and got it done.