Kenny Ross Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Felicia P
2 months ago
*update* Megan from Kenny Ross did return the phone call and was willing to work out some type of arrangement so that I would not incur expenses since my car was hit. However, I do stand by my review due to work. DO NOT BRING YOUR FOREIGN LUX VEHICLES TO THIS PLACE! Go to your respective service center to avoid a huge bill. This location should get a NEGATIVE 5 and invest in finding competent, honest and all around experienced mechanics because those who worked on my vehicle are GROSSLY INCOMPETENT, DISHONEST AND LACK EXPERIENCE WITH LUXURY VEHICLES!!!My driver s side door was hit while parked. The insurance company sent my vehicle to Kenny Ross. The coordinator was polite, informative and professional. However, upon picking up my Volvo XC60, I heard wind. Anyone who owns a Volvo, Jag, Hummer etc, knows part of the luxury(and price) is that you CANNOT HEAR THE OUTSIDE!!! I returned to Kenny Ross to complain of this. The coordinator took it pack to service. When I returned she said she drove it down the long street and heard nothing. She must not own or have driven other Volvos. I was closing on a home in VA at the time so I had to accept the vehicle despite my concerns about the hearing wind. Upon arriving in VA, I asked a salesman to take a look - he isn t service- that was on me. He did not see anything. This location was lack luster so I took my vehicle to another Volvo dealership!!! Thank all the dieities for Gary from Volvo of Richmond!!! He noticed right away and upon taking the door apart to look inside , he was horrified at the shoddy work!!! Rails were bent, screws missing, whole parts missing, stripped bolts and the list goes on. A picture is worth a thousand words but a video with explanation is worth its weight in gold. Unfortunately I can t upload the video but I included the photos. This will cost upwards of FIVE THOUSAND DOLLARS to fix as the current door is unsalvageable!As I close, I contacted the office manager, Greg Kuzyck. I felt he was genuinely concerned however he never followed through with returning my call or email. Now I see the unfortunate characteristics are pervasive. This place will tell you whatever and put band aids in order to get the money and you out the door!! BEWARE!!!

  Kristina Gallucci
a year ago
My car was involved in a hit and run. Towed to Kenny Ross collision and had several issues along the wayPhotos of accidentPhotos of error codes- popped up on way homeTook car back Monday washer fluid not working- 360 camera not working- and take it home Monday evening after being told it was fine and nothing was wrongDrive it home o Tuesday after work- headlight not working on the side the car was hit.Photos of headlights not workingI do not recommend this shop. They do not check their work and have cost my husband and I work hours and time away from our family.Still waiting for an apology and an actual list of items they repaired. How can one shop possibly make so many little mistakes in such a short period of time.Services: Steering & suspension repair, Painting, Body & Trim

  Rich Petras ND
2 months ago
All the people there that I was referred to were friendly, facilitative and very courteous.They quickly ordered my parts, assigned an insurance agent to oversee my repairs, and the turn around will be about 2 weeks. We are very pleased.

  Craig Stukus
11 months ago
Last year, took a brand new car there part of repair included front tire replacement. Just recently noticed my new 'replacement' Michelin tire is bald at 14k miles. Vehicle hasn't been anywhere else other than dealer. Looked back at receipt and there was 50 miles put on it while under their service. Absolutely no reason for that many miles on it while in repair. Shame on me for not inspecting closely at the time last year when I picked it up but my 'new' tire is definitely a used one. Other side is very low tread as well and is suspect. My stupidity for not inspecting very closely but everything looked acceptable at the time. I do not recommend this shop. Could be just one bad egg there but to me it's crooked and creepy.

  Jean Durik
9 months ago
Get people to work with. They do a fantastic job at autonomy work. Employees are great. Jeff was very helpful in helping me with the process involved with my Jeep. We've used them twice and will again.

  Phill Novak
9 months ago
Very professional friendly and just all around top notch. I sent Gary my estimate he and Jeff M. Got everything they needed to get our Benz back in a timely manner. Kudos thanks .

  Fred M
a year ago
Kenny Ross had done right every time I go there. Even though I drive a car they don t sell, when that car was in an accident I chose their body shop because of prior experience with the Subaru service department. They did not disappoint. We got in, got our estimate, and the work was done right and in a reasonable amount of time. I can t recommend them enough.

  Marcy Lynn
a year ago
So glad we picked Kenny Ross Collision to have our vehicle repaired. Most pleasant experience.Mr. Malley went out of his way to help us. We are very happy with the service. Would definitely recommend them.A+

  Mike Browne
4 months ago
Mechanics have sticky fingers, my grandmother's bracelet disappeared from the front cup holder of my vehicle while it was in the shop.

  Elizabeth Benkert
2 years ago
Kenny Ross is always great, they did a fantastic job fixing my car and were fast, professional, and kept me updated throughout. Really great team.

  amber pearce
11 months ago
This place was the best!!? My car came back better than new. Fast service and very great staff would recommend 100 percent

  Chris Macrania
2 years ago
Had my truck repainted there was told I had a lifetime warranty on the paint job have a spot of paint that's coming off and they told me there's no warranty and they will not fix my truck even though the paperwork States lifetime warranty not very happy

  John longwell
4 years ago
Have had my car back here multiple times from the same crash have had nothing but problems because of low quality work and still have damage they said is repared but obviously it is not car is less than a year old.

  Lora
4 years ago
They did a wonderful job on my car. Also, fast and easy service. Thank you!

  m ss
a year ago
They were great they will accept a challenge and the price is decent

  intre97
2 years ago
Excellent. Can't tell where fixed.