AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Madison Bentley
3 months ago
Had a battery replaced for my work vehicle. Tucker was extremely helpful. Made sure I got everything needed and also put the battery in for me. Very kind and wonderful person to do business with

  Jordan Douglas-Tavani
3 months ago
Tucker helped us during a winter ice storm. He helped us with our snow drivers and kept us from certain icy doom. Absolutely amazing service from him and the rest of the team!!! Couldn't ask for better service!!

  Robert Staack
a month ago
Tucker brings style and personal service to a new level! UNSEEN IN THESES TIMES!! THANKS AUTO ZONE FOR RENEWING THE HEART BEAT OF OLD SCHOOL SERVICE!THANKS TUCKER!

  Heidi Gray
4 months ago
The manager Jose was so helpful! Jumped through a few hoops with me to save me so much time. Very thankful and would definitely come back here.

  Raquel Wilson
2 months ago
Tucker went above and beyond to help me out with my battery! Friendly, great customer service, and very knowledgeable!

  Norman Emberton
2 months ago
Great place they have all you auto needs. Very friendly and helpful

  Jaime Cardenas
10 months ago
Just wanted to give a big thank you to. Mr. Manuel Gracia for have outstanding customer service. Very hard to find anyone with this talent. For this manager great job. Very professional and very nice. Once more Manuel. Thank you. I will recommend manual.

  John C
11 months ago
Placed an online order for store pick up so I don't have to stand around for 15 minutes waiting to get help and checked out. I already knew what I needed. Very convenient, right? Wrong!I placed my order around 10 am and went out to do errands, thinking it would be ready by the time I'm done. 2pm I checked my email to see if it was ready and nothing. I waited a couple more hours, and still nothing, and it was too late for me to go out and get my order myself.The next day, I checked my email to see if my order was ready, and still nothing. So I went in right when they opened and asked if my order was received. It was, and it seemed like there wasn't an urgency to put it together. I still had to wait at least 15 minutes to gather my order and to pay.

  Colttan
8 months ago
Very poor service. Despite there being at least 4 managers standing around doing nothing, and nobody in line, I was ignored by everyone for the first 5 minutes I was there. A Hispanic manager (not sure his name but CSR# is 56) came around the corner and looked directly at me, so I asked if he could point me to their coolant section. He tells me he doesn't speak any English and can't help me. A few moments later another manager finally asked what they could help with and told me where to find the coolant. When I went to check out the Hispanic manager from earlier rang me up and was speaking fluent English. I asked him to price match with Walmart (since it was $5 less than AZ) and he said they can't do that. I told him I've done it before in the past and he says they've never offered that. I then informed him I was actually an AutoZone employee and told him exactly how to do it. He started talking to another person, who wasn't in uniform but I assume was store manager, in Spanish and laughing and staring at me which I felt was very rude. No greeting or "have a nice day," they just seemed annoyed and couldn't be bothered with anything. Very unprofessional, especially coming from all grey shirts (managers). I actually didn't see any red shirts on the floor. Glad I was only passing through because I wouldn't want to go there again after that.

  King
4 months ago
My truck died near auto zone and o Reilly and I pushed it to auto zone and the guy told me to leave since they were closing in 3 minutes so I had to leave no a good experience

  Brian Phillips
a year ago
I was in need of oil and help and Cris A came to the rescue.I'm an older person and have issues with computers like people my age.Cris was professional and attentive to my needs. please recognize him as he was perfect in his craft.i will be back and hope to see him again. thanks for having Cris as an employee.a valued customer

  Roro Lopez
a year ago
As a comercial account customer, i get the best service and suggestions from the staff and specifically from Miguel and Delfino, the shift managers of the store.Thank you guys.

  Lora Dow
7 months ago
Great staff person helped me figure out what was wrong with my car and even helped with a temporary fix that allowed me to get home for free. You just made a lifelong customer. Thanks Elias!

  Kat Harve
10 months ago
My check engine light came on, so I stopped in and a young man named Israel helped me by running the diagnostic on my car. He was very helpful.

  Tracey Seaman
a year ago
I was in need of a car battery and made several calls looking for information. Nick was most helpful in answering my questions which was key in my decision to go to AutoZone, giving advice and directions, and even installed the new battery. Assisting him were Bjorn and Cayden who were also competent and friendly

  Im Teck
a year ago
I went in to get my battery checked out. I was helped by Miguel. With his knowledge he recommended to leave the the battery to charge so we could test it out. In the end the battery was bad and he was really helpful in finding me a battery and helped me install it. He noticed a few details about some missing bolts I had around the engine bay which was concerning for him that I didn t notice and he went above and beyond to make sure I left with a good battery and with no loose parts. Miguel really cares about his job and about his customers.

  Sofia Flores
3 years ago
The staff was very friendly and ready to help. Special thanks to Rafael and his team leader who helped me quickly diagnose my check engine light. My part was ordered, yet I did not receive a phone call when it arrived. Instead I called the store to make sure my part was in. The store was busy and I understand how things can get especially with customer service during a pandemic. Nevertheless, the staff was very attentive and quick to serve.

  Anna Hernandez
a year ago
I dont always write a bad review but last weekmy brothers went to exchange some breakpads that an employee from the WoodburnAutozone had given them and were the wrongones. They had went to exchange them theemployee said he wasnt going to switch thembecause he claimed they had been used(when they only checked to see if it was theright break pads for the car). The employeegot upset and showed them the door verydisrespectful, and rude claming he wasmanager and no matter what he wasn't goingto exchange them. This was a very badexperience and will not recommend going tothis Autozone.

  Bonnie Hatfeild
2 years ago
I called and asked if I could get the battery on my hybrid 2011 Honda insight checked and the manager said yes, its part of their customer service.We went in and he checked it for me himself and yep, needed a new battery.Jon Klassen came out and installed my battery for me right there in the parking lot! Talk about customer service!! He even had the bracket on backwards at first after installing my battery and made sure to take it back off and properly pit it on. As a woman it was such a great comfort to see that he took his job and my safety seriously! I will forever be an automati zone customer. Thank you so much for the excellent service. Go check them out!

  Mica H.
4 years ago
Not pleased. Ordered a part and was told it would arrive in a week. Never received a phone call. Returned to the store and was told that it never arrived, at that time a second order for the part was placed. Another week went by and still no call. Called the store and was told that the part did not arrive again and that a third order would be placed, but the delivery date of the part was not known.. Now it has been THREE ADDITIONAL WEEKS. That is five weeks I have been waiting and not been contacted. I understand that mistakes can happen, but this is pretty ridiculous. To add to the frustration, I paid for the order on the first day. Still waiting.

  Joe Ho
3 years ago
I stopped in this past Saturday to pick something up. There are mask signs listed prominently. I saw FIVE employees. THREE of them had no mask at all. The other two had their noses entirely uncovered. So, do you think that only employees can infect someone? Maybe you could enforce the mask requirement to your own staff!! You know, for the safety of your customers?

  Jarin Garrity
a year ago
The man who helped me was very professional. Helped me get a new battery and installed it himself. Gave me different options on warrantees. Big fan.

  SRF AUTOMOTIVE
3 years ago
Called this after noon around 7 PM. Some guy answered and asked me what they can help me with... then they put me on hold without telling me to hold while I was asking for parts... They need to really have a good manager for closing, and not just some kid off high school with no part knowledge.

  Doug
4 years ago
Super nice, knowledge and quick. We lost a windshield wiper on the highway - AutoZone had several options available for our 2009 minivan. The clerk offered to install the new blade and we were back on the road within 5 minutes.

  Michael Ferguson
4 years ago
The part I had already paid for was not delivered and they didn't bother to contact me. I show up and the guy looks for the part for around 5 min and apologizes that it wasn't delivered, no biggie. I also needed to purchase a belt and dude looks another 5 min and low and behold he can't find the belt I want....Before I can purchase the inferior belt, I just want out at this point, dude answers the phone and it's the hommie on the other end. He proceeds to carry on his conversation as I leave. Almost 15min wasted for nothing. Advance Auto Parts doesn't have these shenanigans, thankfully.

  Bruce Bagley
3 years ago
Came in to buy a battery the clerk said what size and i said can you look it up he said no our computer will not do that.went across the street it took them about 30 seconds. just for fun I googled it on my phone came right up. just plain bad service.

  Kyle Ripley
2 years ago
Went in here the other day to get a 6-gauge wire connector, a young guy with trashy tattoos on his neck help me out and showed me where are all the starter wires and battery terminals where at???. I explained to him that I need to connect two 6 gauge wires together, Then he told me this is where all your electrical stuff is at. So with no help from him i Walked around and found the electrical Connector ends and what not Just three aisles down from where I was at. I wish AutoZone would take a little bit more pride in hiring people that actually care about their job and have a little bit more Knowledge about the products in there store and customer service.

  Michelle Potter
3 years ago
Excellent customer service. I needed an air filter and not only did they sell me one but they went out and out it in for me as well. I could have figured it out but the fact that they didnt make me was so awesome!I know where to go for all my parts now!

  brandon carter
4 years ago
Very nice people. I saved a lot of money with their diagnostic tool. It would have cost me atleast $80 for a diagnostic test. I was able to find the parts I needed to fix my car. They also recommended a shop to go to for the repair.

  Patty Sweet
6 years ago
I like going here for auto things. They are a little bit expensive on things so I do shop for those things elsewhere. But as a woman, they don't treat me like I'm stupid. They also do free diagnostics on your check engine light for you and ask for a printout of the problem. I liked the old crew but they are long gone. And I don't like the auto place across the street. Don't feel respected as a consumer here.