NAPA Auto Parts - Wilson's Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dan Wallace
a year ago
I had a great experience getting wiper blades and a head light! DJ went the extra mile and put my wiper blades on for me. While I was getting taken care of I could hear the rest of the crew being very helpful to the rest of the customers. I will be heading back for more of my automotive needs.

  Jason Jenneke
2 years ago
The place was well organized and not terribly busy. I really needed to use a bathroom, having been driving for almost 5 burs, But after spending about 100 bucks on things I didnt really need, they still wouldn't let me use the rest room. I was a bit disappointed as tou might imagine.

  Lewis Johnson
2 years ago
These guys have always done well by me. I've been going for about 15 years and have never had an issue getting parts I needed unless I was looking for something rather odd.... in the end, I had to special order it from A1 Coupling, so not a very common part that one time.

  Denise Hern
5 years ago
Called a few minutes before they closed because I realized my blinker was out and he said he wouldn't stay late for me. I could have made it there within a minute or two and could have told him what i needed and got in and paid for it quickly. I worked retail and if it was me I would have sacrificed a couple of minutes for a customer. Their customer service stinks!

  jeff remy
2 years ago
Being a mobile mechanic we run into a part emergency. So i called about a part that they only had with in 25 miles. I was 10 min away and the store clerk would not wait till I arrived to get part or pay for it to be left at the front door. In these times this is very poor business. Won't be shopping here any more.

  J Moore
a year ago
They moved but didn't update map.11-28-2021 went to get part, employee wasn't focused on helping me, talking to other customer instead. Time waster for me and not good PR.

  Evan Carter
2 years ago
Doug and Omar are the single best employees at any Napa in this country. Super helpful and always willing to help with random escapades like blown fuses and random odds and ends for project cars. Thanks all!

  Caledonia McGraw
5 years ago
TERRIBLE place. Every time I go there for a part not only do they speak to me like I m an idiot (are you SURE your car is just a cherokee and not a GRAND Cherokee?) but I ll tell them exactly the part I need, I ll even spell it out, and they constantly try to correct me and don t listen to what I have to say, thinking it has to be something else and telling me they have it in stock - and when i get there it s not the part I needed. Started having my boyfriend call because I thought they might be more polite to him but they re not, still very short and have awful customer service.

  Bruce Stephanson
7 years ago
I shop at NAPA stores on a regular bases so I was happy to find one within walking distance when I was broke down on the side of the road on Sunday morning in Sherwood, Oregon. I went to the store and there was one service counter person behind the counter which was fine as I was the next one in line and was then the only one in the store then.I found the counter person to be unhelpful and not real interested in helping me. When another customer came in he spend more time talking to him about railroad trains as they both seemed to have a common interested in them. I learned more about trains than trailer parts which I needed desperately with my wife, dog and boat stuck on the side of the road.When he said come behind the counter I thought he was talking to me to get a visual on a part, I was wrong as he started talking trains like I was his friend not a customer so I went back to the front of the store and his friend went back and talked to him in the parts isle. So after waiting for them to get done. I left the store without needed parts. I call another NAPA store and they gave me more information over the phone that was actually helpful.

  Candace R Nelson
4 years ago
I have yet to be disappointed with Sherwood Napa. Very friendly, knowledgeable and the store itself is neat and tidy. They give me print-outs of what I need to purchase with prices for the repair. Especially helpful when you're on a budget!

  Big Chig
2 years ago
Went in to get replacement bulbs for my daughter's car. Needed a brake light and turn signal bulbs. The gentleman at the counter looked up what i needed and handed me two packages of the same replacement bulbs. I questioned why the same bulbs, he informed me that they were the same bulb for both. Hmm...i said how can the brake light and turn signal be the same bulb, and he assured me they were. Got back to the house to change out for my daughter and guess what.....not the same bulb! So back to napa i go.

  Marieanne Lambert
11 months ago
Checked out a possible leak but assured me it was only AC draining and sent me on my way, no charge fantastic!

  Colman Dickson
6 years ago
Awful customer service. Went in literally 4 times to get an alternator belt for my car, was not greeted kindly once and was sold the wrong part each time. This trip will be my last to return the belt and go elsewhere. I highly recommend you avoid this establishment at all costs!

  John J Knoernschild (the Garden Samurai)
6 months ago
Helpful staff. Tested my battery and charging system.

  Brant Stokes
8 years ago
I asked for green coolant and an employee grabbed orange coolant and sold it to me. I didn't realize the mistake until I got home an broke the seal on the jug. I returned to the store asking for an exchange explaining I was sold a different thing than I asked for, but they said they couldn't sell the bottle I had opened so they refused to exchange or refund it.

  John H Lucero
3 years ago
Doug and New Nick are happy to help you with any automotive information. Doug is very intelligent in the automotive world. He is very interesting in his knowledge and experience. Tell him John L sent you and he will probably say who the he__ heaven is that.lol

  Cyndee Post
4 years ago
They guys are so nice and helpful !! I needed new windshield wipers and they put them on for me !! I would have struggled for a very long time if I had to do it myself !! THANK YOU !!!!

  Saul Ascencio
3 years ago
The manager Ruben was very knowledgeable of what I needed and made sure I had all the correct parts. Seriously best service he went above and beyond to help me.

  Stephanie Kitchen
5 years ago
Best team ever! Especially Jeremiah and Anthony. Very compassionate and intelligent! I plan on coming back here for all my car stuff and telling everyone the same!

  Miguel Gomez
4 years ago
Like other costumers said.. this store in specific their costumer service stinks. being that said. I haven't shop at any other NAPA autoparts.. I rather go somewhere.. don't waste your time at this store.. save your money. autozone and oreilys is close by.. it's worth the drive.! you'll thank me later :)

  David Proebstel
7 years ago
Excellent supply of auto parts and helpful staff. I had a burned out headlight. Sales clerk offered useful suggestions and tools to replace in the parking lot.

  Suzanne Warn
a year ago
Extremely nice and helpful people. They went above and beyond to help.

  Al O'Brien
2 years ago
5 minutes before closing locked the door as I was walking up. OPEN sign was ON. Seemed like he was laughing because he locked up before I reached the door.

  Omar Alvarado
4 years ago
Great customer service!!! Employees very knowledgeable. Definitely would recommend and has my future business

  Ieasha Lauren
4 years ago
Very helpful and knowledgeable staff! Super friendly as well, Ill definitely be continuing to shop here.

  ellen partal
5 years ago
These guys were great. Very helpful even figuring out a discount for us and getting us a cool bucket.

  Timothy Shaw
4 years ago
Too afraid to work too hard even though I asked him to change an K&N air filter on a 2009 Silverado. Going to AutoZone from now in Tigard, Oregon.

  Chris Hampton
6 years ago
Very helpful staff. If they don't have it, they will get it for you. Love the K&N filter!

  repturd
5 years ago
Knowledgable and helpful staff. That and better parts usually gets me to go here rather than the competitors.

  Chris Case
5 years ago
Here I am. 5:20. Store closes at 6pm but guess what? They are already closed and all the employees are smoking and yucking it up in th parking lot.