Diplomat Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lorraine Kilian
2 months ago
Leo was knowledgeable, patient, and did not pressure my husband or I into a sale. We communicated what we wanted and Diplomat Motors listened to us. As a result of their great sales and finance team, we drove off the lot with the truck we wanted at the price that worked for us. We would definitely recommend Diplomat Motors!

  Nick Keniston
a month ago
I wanted a car that I could use for nice weekend drives. I ended up getting an Audi S4 from Diplomat Motors. The price and the condition of the car are really what sold me. Leo was the salesman who worked with me, and he was really nice and helpful. Everyone who helped me was laid back and friendly. I ended up buying the car online and then came to the dealership to pick the car up. It was nice to actually meet the guys who helped me in-person. Tristan, in finance, was very helpful and got me in the car with no problem and with the price I was aiming for. I checked the car out and it seems like it's in good mechanical shape. However, after I got home, I noticed the sunroof does not work. I am going to call the dealership and see if they might be able to repair that. If not, I'd still recommend getting a car through Diplomat. Just remember to ask for Leo.

  Scott Miller
a week ago
Outstanding service, from sales, to finance, to follow-up. The price I paid for my truck was below market value. I had issues with registering the vehicle in CA, which caused by the DMV losing track of important documents. Diplomat Motors provided excellent service helping me sort out the problem, which happened AFTER the purchase of the vehicle. To me, anytime you can get great service after you spent your money, that's the true mark of a customer-oriented business. I will never buy another vehicle anywhere else. All in all, it was a fantastic experience.

  Divine Zun Ebbat
a month ago
Initial contact with Leo over the phone was pleasant and easy to setup an appointment same day. Arrive at the dealership and walked in associates were polite and welcoming, showed me over to Leo who was on call with a costumer.It wasn t long and I didn t mind wondering and looking around, really great place there s hoops, ping pong and a Game Center. Leo was polite, professionalism in his work and numerated, which made it easy to talk and have a conversation with him and paperwork was a breeze and explained every details. Thank you Leo for a great experience will be back again.

  Mike Grimaldo
2 months ago
Overall, I'm very happy. Hired a 3rd party pre inspection which is a must, especially if buying out of state. Knew the small things to expect (small scuffs etc. regular things when buying a 5 year old truck) makes all the difference. Ilya, Tristyn, and Leo were over the top helpful, even on days off and after hours they were in contact. I flew up and drove my Raptor 8 hours back home and the truck performed flawlessly. I know there's a lot of negative reviews, I was even skeptical. But I think if you do your homework and know what to expect, you won't have any surprises. Thanks guys!

  Christina Muirhead
a month ago
Really great to work with. We came in late in the day as we were coming back home from a trip and they never made us feel rushed. The truck we were looking at was clean and ready to view. The whole team was very friendly. Every person we saw was well dressed but the whole place still had a professional but very laid back vibe. They seem like a team that has fun. Our trade and credit approval odds were very throughly discussed before ever actually running our credit so we knew what to expect before the hit to the credit went through. Once all the meat and potatoes talk was done the paperwork process was efficient as possible. Overall very happy with the experience. Would absolutely recommend to any family or friend. Very in love with my new truck!

  Lucas Maftey
2 months ago
Diplomat Motors is by far one of the best, most efficient, well communicating companies I ve seen in the greater Portland area. Very easy to work with and they have a good variety of cars to pick from. Right off the bat I was helped with Titus who is well organized and is very resourceful and helped me find what car was best for me!! Very satisfied with this company and I really enjoyed working with them. I definitely recommend this dealership.

  Nina Wohlfahrt
a month ago
Excellent service! The car was pulled out for us and ready to go. Nice, clean and well maintained, so that I took it home the same day. The buying process was very straightforward and transparent. I would definitely recommend Diplomat Motors to anybody looking for a car!

  Austin Smith
4 months ago
Would highly recommend buying your next car from diplomat motors. Talk with Phil and he will answer any of your questions and help you get your next car! Thank you for you helping me get my dream car!

  Jair
a year ago
I have to thank Marko on my behalf for all the help and patience he had helping me purchase this vehicle. We received the vehicle the same day they loaded it on the trailer although it being a 400+ mile drive. The truck came in amazing condition for it being a 12 year old vehicle! It drives and feels great on the road, I haven t ran into any problems and hope I won t any time soon. Thanks again Marko for helping get this first time buyer loan approved!

  Paul Yarosh
a week ago
Diplomat motors is a top dealership that anyone would have the pleasure of working with. The sales guy Titus is readily available to help and make the process of buying as easy as possible. Finance guys Ilya, and Trystan were both helpful in finding the best rate and deal for me. If there was ten stars I would leave ten.

  Dan Mac
a month ago
These guys are absolutely knowledgeable and have some very nice vehicles. We love our prius prime we purchased thru them. They were very kind and patient while working with my husband and myself. We will definitely think of them in our future car shopping adventures. We drove 8.5 hrs to shop here and would do it again.Thanks Titusand Thank you Nellie

  Harris Turner
a month ago
Pretty good and professional dealership. I ended up purchasing my dream car here. Titus helped the sales process and the finance guys were good. Highly recommend them!

  Tyrone Hanks
2 weeks ago
Went to look at a 2017 red nissan 370z currently being sold there. I had looked at the carfax had seen car had been in accident and air bag deployed. But thought ok if the repairs were done right should be fine. Got there couldn't be more more wrong. Gaps from the bumper to the headlights were off. Front bumper paint peeling. Front hood looked liked someone rattle canned paint on it. and there other issues as well I saw. There asking 22k for this car and I'm thinking if the paint work is bad and gaps are off, how well was thus car repaired? Especially if a airbag deployed. To me looks like this car was hacked together for a quick sale. If there supposed to be a reputable dealer why would they sell something that looked so bad on the outside and not knowing If the structural and airbag was done properly. Not a good first impression of this dealership. If someone bought this offline and had it delivered wow how disappointing you be. . Waiting to see if owner responds to this post and how honest he will be. Buyers beware of this place

  Jay Kachelski
a month ago
Over 4 months ago I bought a vehicle from several states away. While I have many issues with this vehicle it is my own fault for trusting people. My issue is that for over 4 months now they have owed me around 2600.00 and I have documentation of them saying as much.They tap dance around the issue and make excuses when they actually choose to answer their phone or text messages which has become never at this point. They lie. Period. If you buy a car in person maybe it's okay but if you buy it from a ways away.....buyer beware. You will not be shown any faults of the vehicle, they will be glossed over and not brought up even when requested. But again this is not about the vehicle it is about them returning the money they owe me.I bought the extended warranty with the idea to see the vehicle then make a decision as to whether to keep it or not. All the issues with the vehicle are cosmetic so I canceled the warr with their warranty company which I will probably have to go after as well as they state on their website that they money will be returned. If you buy in person, look closely, if you buy from a distance I recommend looking elsewhere. Shameless business practices

  Ryan
a month ago
I ve never bought a car before and everyone at Diplomat Motors were extremely helpful, informative, and very transparent throughout the whole process. I am very satisfied and I now have a really nice and affordable car! Thanks guys.

  Anton Bota
6 months ago
I had an exceptional experience at this local dealership! From the moment I walked in, the staff was friendly and attentive. They went above and beyond to help me find the perfect car within my budget. The entire process was smooth, and they were transparent about pricing and options. The quality of service and professionalism displayed by the team was truly impressive. I drove off the lot with a smile on my face, knowing I made the right choice. I highly recommend this dealership to anyone in search of a new vehicle. Five stars all the way!

  denchik yudin
6 months ago
Amazing sales experience. Leon went above and beyond! Highly recommend if you are looking for a new vehicle. Newly build showroom is stunning!

  Richard Oehrl
8 months ago
I recently purchased a 2022 Mustang Premium convertible from Diplomat Motors. I saw the car online and really liked the color. It was very much like the convertible we rented last year while on the west coast and so knew my wife and I would enjoy it. The price was outstanding. I worked with Phil T. who very helpful and personable. Phil was able to answer all my questions. He facilitated a FaceTime video walk around of the Mustang, inside and out, so I was able to see any areas I had questions about. This 74 year old man bought the Mustang without kicking the tires! My first internet car purchase from 2200 miles away! We received the car about a week after wiring the payment. The Mustang was as Phil and Diplomat Motors represented it. The paperwork and transaction was trouble free.

  David A Crider
2 months ago
Let s start with it took these guys 4 days back and fourth over the phone to even run my credit for a truck here. Then they finally run my credit, tell me I m approved the trucks mine. Then they take a deposit from me to hold the truck for whatever reason. Then as soon as I gave them a $500 deposit it was crickets. I called and texted probably 10 times throughout the day trying to get an update on the truck. Everyone would say I ll get back to you later. So finally after 8 hours of me reaching out they told me I could have my deposit back. Worst customer service from a dealership I ve ever dealt with. They do not care about the customers. DO NOT BUY A VEHICLE FROM HERE. Still waiting on my deposit from them to. So take your money elsewhere trust me.

  Josiah Akimenko
2 months ago
Titus Callaway is hands down the best car salesman I've ever encountered. From the moment I walked onto the lot, his professionalism and genuine care for my needs were evident. He took the time to understand exactly what I was looking for and went above and beyond to find the perfect vehicle for me. His knowledge of the cars and the buying process made the experience smooth and stress-free. Titus's friendly demeanor and honesty truly set him apart. I highly recommend Titus Callaway to anyone in search of a new car. Five stars all the way!

  nadiya pilat
2 months ago
Thank you Diplomat Motors! Working with Titus & Ilya is truly a treat, they re so eager to help and are so easy to work with, I appreciate a team like this. Will definitely recommend to anybody looking to get their hands on a new car!

  JulietAustin Petersen
3 months ago
They were highly responsive during the car buying process. Delivery took longer than expected in large part due to weather. There were some communication challenges, but overall Leo was great to work with.

  Slavik Dezhnyuk
4 months ago
I highly recommend Diplomat Motors to anyone in search of a new vehicle. The exceptional staff's dedication to customer service, combined with their vast selection of high-quality cars, makes them a top choice. Whether you're a first-time buyer or a seasoned car enthusiast, you can trust Joe and his team to deliver a five-star experience. I will definitely be returning for any future automotive needs!

  1take Productions
3 months ago
The best experience I ve had in a dealership here in Portland ! Amazing vehicles that are mechanically sound and look spectacular !!!! The sales reps are the best in the area including Titus Callaway , along with the rest of the financing team that can handle any person in any situation. Definitely will come back for my next vehicle purchase !

  Frank Luna
2 months ago
The Sales Manager at Diplomat Motors, Ilya, went above and beyond the call of duty after my purchase with them. In the immediate aftermath of an unfortunate and devastating ice storm in their area causing widespread damage, including the vehicle I was purchasing, chaos had ensued and understandably, mistakes were made. However professionalism and Diplomat Motors dedication to integrity, honestly and supreme customer service became clear when Ilya immediately responded and reacted to my concerns.Making an online purchase of a vehicle you ve never driven, hundreds of miles away from someone you ve never met is a nail biting experience to say the least. Im sitting here writing this review from Spokane Washington because I believe in and appreciate supporting genuinely honest and humble local small businesses and my recent experience with Diplomat inspired me help promote this small business.If you re thinking about buying a vehicle from DM, do it. Know that you ll be taken care of from beginning to the very end. Ilya will make sure of it.

  Thai Huynh
a month ago
Bought a 2001 honda s2000 from this place that came with 30 days warranty. Shipping was super slow. In just 2 days of receiving the car, the battery died. The car died while driving twice. Replaced the battery with brand new one, then found out the alternator die. Replaced the alternator, then the clutch master cylinder broke. Lifted the car up to bleed out air and old oil from the old master cylinder and discovered multiple nails on front and rear tires. In the process of repairing all these, I found out the O2 Censor was completely broken; which was the reason the car can't pass smog. Called this dealer multiple times, all I got was lip services and they did not cover a pent for the repair cost. They promise they will pay for some cost. But none was manifest. You called yourself good dealership? What a shame! You failed on quality control and safety inspect on your end before selling the car. I made videos for all of these repairs and saved all the communications with these delear. Will release the videos so people can be aware of this dealer scam and lip services. SHAME on you!

  enrique gomez
8 months ago
I was pleasantly surprised to find a dealership so close to home. I requested the information for a vehicle and within a day I was requested to have an appointment done. Highly recommend. highly punctual.highly efficient.Thank you to the guys at Diplomat Motors.

  Sergio
5 months ago
I had a great experience buying my 4x4 Ford Ranger here. Phil guided us along - he's great to work with - knowledgeable and super helpful. We had a few questions about the truck's performance and Phil connected us with their on-site mechanic to answer our questions. I drove away smiling ear to ear! Thanks guys ~

  Sanel Skopak
a week ago
Hello thanks for helping me purchase the car had the best service ever. I will do business again with you. You guys deserved six instead of five. THANK YOU