TLC, a Division of Fibre Federal Credit Union

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amber Porter
4 days ago
Michelle has always been top-notch. She is by far the most presentable and approachable teller/banker I encounter at the credit union. I have worked Alongside her for quite a few years in different aspects of life, I believe goes above and beyond for all people

  Christine Custis
a month ago
My experience at this branch is always top notch! Whether it s a friendly smile or helping a customer, these folks are always pleasant and accommodating! Michelle helped me learn about the amazing CD offered and Montana was supper helpful and quick with setting my boyfriend and I up with our household account. Not to leave out Miranda, Aracely, Teneessa, Marcela, Ashley and Jackie who always greet you upon entering and always ready to help! Hands down the best branch!!

  Mary Oleman
a month ago
Very pleasant to work with. She was efficient in all the transactions I needed to do. They were done correctly & in 1 she doubled check to make sure it was done correctly. Everything went smoothly today. Thank you

  Deborah Dixon-Krause
a month ago
I had a great experience today with Aracely! She jumped right I'm to help me problem solve an issue with getting my debit card limit increased for a large purchase. Thank you for making my life easier and coming to my rescue! She's an awesome asset!!!!

  Kathleen Smith
2 months ago
Deanna saved my accounts with Fibre.What a fantastic agent and what a wonderful representative for Fibre!Professional but personable, knowledgeable, ethical, keeps her word and follows up, efficient and such a refreshing person to work with. Like a breath of fresh air...Hope she gets more than a balloon from Fibre

  Sharon Hestdalen
a month ago
Rose was extremely helpful, personable, and thorough. She has talked to me 4 times and was very patient. She kept her word about returning calls (unusual) and has a great personality! So pleasant!

  Cara Borough
a month ago
I recently opened an account at TLC. I was a little skeptical about changing banks. However, Montana Billow, made me feel like family. I immediately feel welcome when I walk into TLC, especially with Montana so willing to help me. It s a pleasure banking at TLC. Thanks Montana for your friendly service!

  Elizabeth White
2 months ago
I had a wonderful experience today with Deana! She was very helpful and patient with my complicated situation. She was very kind and friendly. I only have good things to say!

  Kimberly Thomas
3 months ago
We have loved Fibre Federal since we first opened accounts there. Had a rough go today with some issues related to a new card but Deena in Tillamook saved the day and we had each other cracking up by the end of the call. Plus she found a very easy solution to an issue that took quite some time to figure out. These local branches and local employees are awesome!

  Chelsie Borough
a month ago
I like having a bank that s personal. I don t like doing banking online. Montana Billow makes me feel safe banking with TLC. Her cheerful attitude makes me feel at home. It s nice walking into TLC knowing I ll be taken care of.

  Andy Taylor
a month ago
After a couple months of struggling, I was helped by Trina, who I am positive is a saint in disguise. Trina was determined to help me resolve my issue and I am thankful for it. Truth be told, I was pretty frustrated by the time I got transferred to her. But I was relieved of this stress by her perseverance in helping me. My problem is resolved, and I am grateful for her. If you're looking for a rep to help you, ask for Trina.

  Kate Houston
4 months ago
I am writing about your employee Rose in Tillamook. I can t remember receiving better customer service from anyone, anywhere! She was knowledgeable, friendly and patient. I ve been a customer for more than 30 years and she is the absolute BEST.

  Lisa Wetle
4 months ago
After going around for over a week and my local branch and main branch were absolutely no help. They kept giving me the run around as not able to help with disputes.Then I get a hold of Deanna Butters. Wow, she was truly amazing, she was able to get my Unauthorized ACH charges disputed. She was very friendly, I felt like I was talking to a friend. Highly recommend your branch. Wish it was closer.

  Tori Teegarden
4 months ago
Incredible customer support and no issues getting a live person like some other places. I had an issue with online banking via their app and Deanna was excellent. Problem was addressed and quickly resolved. I wish every company had such great customer service!

  Melody Cheshire
2 months ago
The most awesome credit union to do all you banking needs

  Julie Glass-Hiebert
2 months ago
We ve belonged to Fibre Credit Union for around 30 yrs now, used them for loans many times, they are SO much better than the big banks~ working with you, removing occasional fees.However, I d stopped using online banking because of numerous frauds on cards~High Thanks to Dana B., Tillamook, who spent as much time as I needed to discuss security practices and get me back online, EVEN to where I feel safe posting this! She was EXCELLENT !

  Jerri Streeter
2 months ago
Trina went above and beyond to help me with a phone transaction while we are out of state. I really appreciate her time and effort. She was very curtious and professional over the phone!

  Jax Charlton
a month ago
Montana is super friendly & treats us like family. Her professionalism helping us open a new business account made the process enjoyable & effortless.

  Robert Hurd
a month ago
Miranda is wonderful. She is quick courteous and kind. Her professionalism is a credit to TLC. I look forward to working with her and the rest of the staff.

  Jen Cecil
2 months ago
Cold customer service. Teller did not remember me asking which account had an available check.Bank called to find out what happened. Good that I got a refund; very good to see a business actually follow up. I will be more assertive with the tellers and not assume they are listening to me.

  Torri Peterson
5 months ago
Fibre Federal has been a wonderful bank for personal use. Business use is VERY clunky. Every person that answers the phone says different things about help with the app. We had fraud and had to open new accounts. It took forever (a week?) for the funds to be available, and even longer to get checks and set up online banking. I did most of the reaching out and checking on status instead of them calling me. Halfway through the teller s extension was changed and we got no notification so all our calls were being ignored. Wires go out in bulk so no matter how early you call, they can only guarantee they will be there by the end of the business day. Would not recommend for business banking

  Serena Travis
2 months ago
Jessica was knowledgeable and helped sort out the discrepancies regarding my new account number and set up online banking. She also helped me find the Micr number online. Great job!

  Joshua Cain
6 months ago
Dina B. Was a great help with all my needs. I had multiple questions that were fully answered and needed a few things on my account fixed. Everything was taken care of by her in a timely manner. She was very polite and courteous and way better than her boss Dina(just kidding boss). I would highly recommend for any future business, my grade is an A+.The Cain Family

  Gisell Aguilar
a month ago
Deanna was very attentive and made the process of changing the address on my account. She was very helpful and nice. Thank you Deanna!!

  Ray Rowell
5 months ago
I got my car loan through fibre credit union and recently I was having problems making a payment using their online system and the app. I called customer service and spoke with Deana B. She went above and beyond in making sure my issues were handled. Thank you Fibre Federal for having great customer care.

  Connie Woodland
2 months ago
She was great she made it easy to understand !!!! I worked in customer service for many years she is 5 stars all the way !!! I love that lady !! Thank you Tlc.

  CayCee
4 months ago
I don't typically take the time to write reviews, However, this time I felt the need to write a review on Dina B. I had the pleasure of speaking with her today, after having to factory reset my phone and lost all my info, I called to get assistance with my login. From the moment she answered my call, it was as if I was talking to someone I had known for years, we laughed, and had such a great conversation that I have to admit, I forgot I was actually talking to the bank lol. that's just 1 of the reasons we keep our account at Fibre even though we live in Az. Thanks for all your help Dina, you truly are a one of a kind.

  Matt Eckhardt
a month ago
This credit union is top notch. I've recently moved out of Tillamook and I do wish the main branch in Longview, WA would pay attention to fantastic employees at the Tillamook branch. They have always answered any questions I have and they are always super friendly from the moment you walk in the door. Because of the staff in Tillamook. I will continue with TLC in Warrenton.

  Gary Koegler
4 weeks ago
Rose was so nice and helpful. I just wish all employees were like her. She's a keeper! Thanks Rose for your help.

  Kelly St. Helen
5 months ago
Ms. Deanna B. was extremely helpful, friendly, and polite, and was a great person to speak to for help! She was very knowledgeable and was able to immediately provide numerous options to help with solving my issue. Many thanks!