Alpine Import Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Madeline Hendricks-Clark
5 months ago
First come first serve. I was told that I was first in line if I could get there today, so bussed all the way out there, but they sold it to another person minutes before I arrived even though we were communicating my entire journey up there, cash in hand. Seems like a nice company but that's dishonorable to lead me on like that, so I'm not sure how far I would trust them after this.

  Claire Powell
a year ago
Took my 83 240 in for a brake repair and had PHENOMENAL service. Franz and his team replaced the brake hoses and caliper for me. They were nice and knowledgeable, and explained in detail what they were going to do my my car. They even took me into the garage to show me the underside and walk me through everything that was going on under there. As a young woman with an old car I have never experienced such an amazing team of mechanics, which is unfortunately rare. I could not recommend Alpine Auto more for old Volvo work, they are amazing. Thank you Franz!Services: General repairs & maintenance, Auto brake repair, Brakes

  Matthew Laird
a year ago
Very straight forward, hard working, knowledgeable, and honest shop!Having a newer Volvo, the techs have all the software downloads on hand.Same as Volvo Dealer for repairs at a fraction of local dealership cost Definitely recommend!Services: Electrical repair, Electrical, Vehicle Inspection, Side view mirror repair

  Catelynn Henion
2 years ago
This shop now has new owners. The people were very nice at first. They even drove me home which was very kind. However, when they diagnosed the issue with my car I felt very pressured to get the work done. I was told I couldn t wait to get the work done.However when I called other shops Alpine s quoted price was 500 dollars more than any other place I spoke to. After I called other shops I asked them to stop work on my car they agreed. Then by the time I had called back as I was able to confirm work at another shop, they had resumed work and replaced the part I had asked them to wait to put in and they had agreed to wait to replace. Ever since I took my car in it has been leaking oil. I will never take my car back to this shop and I would not recommend it to anyone.

  Del P
2 years ago
They were great! I was able to drop off my Mini Cooper the next day as a service engine light came on and they had it ready to go by the next day! They were very timely and open for communication which means a lot to me as a driver! The front desk associate was very kind and understanding and I look forward to my next check up when it comes!

  Kevin B. Williams
5 years ago
The crew at Alpine Import Service (AIS) are the best full service Volvo repair and maintenance shop on the west cost. I can t say enough good things about team at (AIS) Rest assured if they can t fix it right the first time know buddy can. I have used this shop for my last four Volvo s over 28 years. The work and attention to detail are second to none. You won t be disappointed. Fast, Friendly, Courteous, Professionals.

  Carmen O
7 years ago
I have been going to Alpine for about 10 years now and I have to say I am very happy with the service I have gotten over the years at Alpine. A few years ago I had a problem nobody could figure out with my car and the mechanic knew what it was in a matter of just a couple of hours and saved me a lot of money too. The owner Pat is a is very honest and straight with me about everything that my car needed. They even have a shuttle service that took me to work and ever picked me up when my car was ready, and it was so nice not to worry about how I was going to get to work. When Pat called me and gave me the estimate about everything he was honest and told me that we can it all in stages , he told me what I needed to do ASAP and what can wait till my next oil change. I just way say a big thank you to Pat and the crew

  Nathan Gordillo
a year ago
Loved service from here work was top notch very friendly people went here with my 1989 jaguar and came out just definitely gonna come here for an oil change and anything else definitely do recommended 100% thank you frenz, super awesome person explained to me tha goodys

  Dale Johnson
11 years ago
Pat and the crew at Alpine have serviced my Volvo for the past 15 years and kept it in top running condition. They are thorough, courteous, and accommodate my busy schedule. I especially like the way they make their recommendations, flagging items that need immediate attention and separating them from those that can wait until the next routine service. Alpine's convenient location and shuttle service are added benefits. They are also good about explaining any problems they find in language I can understand. I really appreciate their help with both routine maintenance and the occasional (very occasional) repair.

  James Biehl
7 years ago
Turns out Eugene isn't a bad place to break down for a Volvo driver! Excellent service and work. I had my. 87 240 worked on. Not only did Alpine discover something the last shop failed to do after I paid for a full inspection (air filter was black), but also fast service. The driver was available to drop me off and pick me up. I also appreciated being shown the broken parts (in my case, a mass air flow sensor).Alpine seems like the place to go for a Volvo. The local tow company also pointed me there.. great for the Volvo loving town of Eugene!

  Angela Krause
8 years ago
I will definitely not go back.I recently went to Alpine for an oil change. When I arrived, I asked how much it would cost to have the air conditioner recharged, and the very polite woman I was speaking to at the counter said she would ask Pat, the mechanic (owner?) to call me after he looked at the car. Another very nice employee drove me to work promptly. When Pat called some hours later, he told me that there was a leak or a hole in the AC, there was no freon left, and he gave me an estimate for recharging and finding the leak. I thanked him but said that I could do without the AC because I wasn't prepared to spend that much that day. Then he told me I needed a new water pump, all the coolant had leaked out. So I thanked him again and said that I would take it to my regular mechanic for that service.That's when he started becoming impolite and ended the call in what I can only describe as "a huff." When I called back a couple hours later, since he hadn't told me that the car was done, the very nice employee who drove me to work drove again to pick me up and bring me back.At the counter, Pat rang me up. He was visibly irritated and unresponsive, bordering on rude. My bill had a $22.50 charge to diagnose the AC leak. I had not asked for him to do any work on the AC, simply to tell me how much it would cost to recharge.I knew that the charge was unwarranted but felt extremely intimidated by his manner and body language, so I didn't challenge it. The other people at Alpine were great; very polite and very helpful, but I will absolutely not be returning to Alpine.

  Lizabeth Robison
7 months ago
Great service, great job, nice guys! I live in California but am here every summer. This is now my go to Volvo service place!Service: Oil changeService: Oil change

  bobthecat5
9 years ago
I wanted to check out a Volvo for sale in the area and I contacted mechanics in the area. I contacted Pat via the website. He got back to me that very day, and even offered to see if he had worked on the vehicle before by running the plate. I was very impressed with his service and set up a time where I could have it inspected. Turns out the car was lousy, and he ended up saving me from a lousy deal.I would highly recommend this company, as the owner goes out of his way to ensure an extraordinary level of service.

  Curt Masterson
7 years ago
My family has owned Volvos and only Volvos since 1976. Both my wife and I drive a car that we love and feel safe in. When we moved to Eugene in 1986 a good friend told us about Alpine Import Services (exclusively Volvo) located in Springfield,OR. Thirty years later we still go to Alpine and we won't take our Volvos anywhere else. Why? Because Pat, the owner is personable, funny and tells it like it is. He is always looking out for our safety and tell us what we can wait on to get fixed and what need to get done ASAP. The Mechanics Pat hires are the best Volvo mechanics in the state. I highly recommend taking your Volvo to Alpine Import Services!Curt/Eugene

  David Elliot
11 years ago
Hi,I have owned a couple different Volvo's a 740 and a 850 and have been coming to Alpine since with i bought them 6 years ago. They have always performed good work and stood by there service.They back there work and parts and use genuine oem parts or better and have been working with Volvo for years, you might find a place that is cheaper but they do not know Volvo's like these guys, so do yourself a favor and forget about going to some sketchy place. I recommend them to anybody who has a Volvo. Support Local Business!

  Dexter Rummel
7 years ago
I own a late 1960s volvo 122 that the previous owner had swapped the engine, transmission and rear end out of a mix of various newer early 1970s Volvo models. I had a weak running engine that I couldn't figure out after weeks of different troubleshooting. On top of that it had original wiring that was spliced and just plain tired with visible wires in a few locations. I took it to Alpine as they are one of the few mechanics that know how to efficiently work on these older Volvos.They called me an a couple of hours and found it was a fuel injector that was malfunctioning. These injectors are hard to find, but they located one and had it installed the next day. To this day, I dont know how Pat and his crew figured out the fuel injector was it, but its ran great everysince. To top this off the wiring was causing issues and after i re-wired it has ran like a top.He knew more in 5 minutes of looking at the car about what parts came from which year/model of different Volvos. This was critical to order the right parts which he did the first time for the injector and rear disc brake rebuild with new e-brake pads too.Did i mention that Pat can find new parts for these classic cars that cannot be found online? He really cares about Volvo and getting all generations of them safely on the road.Overall, I'm very impressed with Alpine Volvo's crew and how honest they were. We own 3 Volvos right now and although I typically work on my own vehicles...will bring them into Alpine when i need major work done.

  Matt K
14 years ago
I'm happy with my experience with these guys. They saved me a bunch of money after another shop, Swedishwest, failed to fix the problem.Swedishwest had charged me $1200 to fix my steering problem but didn't actually fix anything. After that Swedishwest wanted another $1500 to replace the rack and pinion. I took my car to Alpine for a second opinion and they found and fixed the problem for a lot less. Turns out it was the shock tower mounts, and the rack and pinion didn't need replaced.

  Emmalee Carnagey
2 years ago
I have used this shop now a couple of times for my very finicky car. They have always been professional, courteous and knowledgeable. I am very pleased that I have found this place to go back to time after time that I can trust.Excellent work!!

  Robert Allen
2 years ago
I was in town on business and stopped in to get an oil change. I waited in the lobby for almost half an hour before anyone acnolaged me. When they did they did I asked if it was common to wait so long and the person talking to me rude in his reply. I walked out and cant say that I would recommend this shop to anyone.

  Phantom Mack
9 months ago
Great guys doing great work! Took care of my BMW and had it done quickly.

  kimboals
8 years ago
I have taken my Volvo to Alpine for over 10 years and have had nothing but excellent service from everyone at this shop. We wouldn't have anyone else work on our Volvo except Pat's team.

  Kathy Lilleboe
5 years ago
Pat is honest and upfront about repair costs, and they get it done in record time-couldnt ask for more from my auto shop!

  Doug Gunderson
a year ago
Franz is very easy to work with they do good work there and the mechanic seem very knowledgeableServices: General repairs & maintenance, Tire rotations, Oil changeServices: General repairs & maintenance, Tire rotations, Oil change

  Marcia Anderson
3 years ago
Pat does quality work always.Knows Volvk'sDon't trust any one else with Olga

  Sallie Earle
a year ago
Franz is a hidden treasure. Springfield is lucky to have a man of this caliber.

  Ramsey McGrath
6 years ago
My go-to shop, Pat is a straight-shooter, is realistic and does great work.

  Brenda Sanchez
3 years ago
I appreciate having a place like this to take my Volvo. The service was great!

  everett hall
4 years ago
The owners is an old so-and-so. If you don't come in with a fat wallet no... It won't be fat when you leave

  Cynthia Nickle
a year ago
great service. friendly and knowledgeable staff.

  D Dunham
3 years ago
Pat is a good guy. Fair and honest!