O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Donna Sutherland
4 days ago
Big shout out to Jesus.excellent customer service. I was very impressed how he greeted and acknowledged me as I walked into the store. I had already went to two other auto parts store and immediately left . Because of poor customer service.So this was a really big deal for me . To get help in purchasing something, I know nothing about.He asked what I needed . He then escorted me to the car antenna's .Then he helped me pick the one that would work best for my car. He also came out to make sure that it was the correct fit. Unfortunately we discovered the antenna would not work for my jeep. He gave a referral to where I may go next. I was so appreciative to have somebody actually want to step out from behind the counter and want to help .Rather than just point and say it over there .Thank you again Jesus..

  Deborah Fisher
a week ago
Great place. Friendly workers. They helped me find the right size windshield wipers and installed them free!

  McKenna Bloomquist
3 months ago
Staff is so friendly and helpful here. They helped me figure out which windshield wipers to get and even installed them even though it was freezing outside! Thank you for your help and incredible service!

  Tmmy Nz (TZ Z)
7 months ago
Good store, but employees working here last time I visited were very biased about helping me. They had me waiting while I watched them help other folks. The younger guy wasn't friendly much, and the bigger guy was just sitting there. Even though he saw me, he never offered to help me instead. I will definitely be going elsewhere.

  jason pruden
5 months ago
Brody, the manager is a rockstar. Always willing to help out and go beyond customer service. He will always do you right and answer your questions.

  Darrell Hill
2 months ago
Great place, very helpful and knowledgeable always willing to help

  Joe King
9 months ago
Fantastic service! Two clerks helping multiple people, one helped a client at her car with something while another rang two of us at once. Friendly, quick, and happy folks. Way to go!

  Janice P
8 months ago
Xavier was the kindest and most helpful O'Reilly's employee. He went above and beyond to help us out of a difficult situation. I hope O'Reilly's and his manager realize what a great employee they have!

  Custom Mosaic Creations
a year ago
Everything went great at o'reilly's! Thank you to the customer service guy that helped us get the right size windshield wipers and the correct transmission fluid for my son. Good job dudes thank you for your help

  Windy Wednesday
8 months ago
Polite, helpful, and quick. I needed a headlight replacement bulb. The person who served me walked me through how to put it in. Now I know for the next time.

  SpecterWSA
a year ago
Every time I come here I am greeted, I am helped, and the prices are affordable.Today we had a potentially catastrophic issue with the AC Clutch, but luckily it was just the belt.Andrew walked us through some stuff to help ease the situation.I am glad I am an O'Reilly's customer, and will continue to be.

  Bcj
10 months ago
The manager Broady does not have good hygiene and always looks like he is on some kind of drugs and is usually rude. No idea why the people above him would make him a manager.

  marie allen
10 months ago
Used to be fast friendly, efficient service, but lately, last 3 times, given the wrong auto parts & had to drive the 6 miles back to get correct parts.

  Terry Pendergast
6 months ago
Always helpful and professional. My compliments & thank you.

  Daniel Wolfe
a year ago
Why wouldn't you carry snow chains or snow socks? Wasted time. Sold us a car charger that didn't work and then when we tried to return it there was a 100 year old man behind the counter moving at the speed of smell with two other customers.

  Jim Reuterskiold
2 years ago
They helped me on a Sunday afternoon when I had a check engine light come on. They were kind enough to lend me a diagnostic tool at no charge, and they even looked up the code to tell me exactly what was wrong. Everyone was super polite and helpful even though they didn't make a dime from me. They have this flatlander's gratitude.

  Brad Carter (Be Rad)
a year ago
It's a parts store you either lovem or HATEM. ...IVE HAD GOOD LUCK AND VERY HELPFUL KNOLEDGABLE INDAVIDUALS rounding up my needs at this branch so they will continue to humor me and handle my biz as needed and I thank you for the pleasant experience

  Dave Tuma
2 years ago
Great service. I found the part I needed before entering the store, gave the assistant manager the product code and was in and out in no time! Even got some stuff to make my tires and wheels shine for cheaper than going to the shop and having my car fixed by a mechanic.

  Gabe Lord
a year ago
I had a spontaneous issue with my Kia last Sunday and I had no idea what was going on and the guy at the O'Reilly's in Sandy was super helpful the best that he could be thank you so much.

  D.M. H
a year ago
Quick and easy to find everything we needed. Guy behind the counter was very nice and patient when dealing with a customer that was less than pleasant.

  Brian
8 years ago
I've never had a great experience here but my most recent one takes the cake. 3 people in line, 1 at the counter. 2 employees stocking shelves and another one in the back on the phone. Employee at counter runs to the back of the store to look for a part. The 4 of us are now waiting. And waiting. And waiting.Unbelievable. This is not how you manage a store.

  Michael D Drew
a year ago
The people were nice and helpful . And were happy to answer any question I had if the knew the answer. I still go there today

  Neil J
6 years ago
I bought chains for my car in the Sandy OR just in case I need them when driving through the mountain. Turns out the roads weren't bad at all and I didn't need to use them on my trip at all. I went back to return them and they told me that there is a no return policy on chains! I was very disappointing and unhappy with the customer service here! If that is there policy they should be required to tell customers that certain items are non refundable when purchasing. I don't appreciate the dishonesty at this particular O'reilly store and will no longer be shopping at these stores from now on. All customers beware and ask before purchasing because they will likely not tell you if items are non refundable. $100 down the drain.

  crystal lee
4 years ago
We called ahead of time to see if they can turn our roaders. They said they would have someone there all day to do it. We drive about 40 minutes into town to have them do that and no one there could do it. The guy that is supposed to do it said they don t believe me that I shouldn t really do it.. I get distracted every time and walk away so I can t.. sorry and no one would help... this is literally their job. Shocking lack of work ethic and care for the customers basic needs.

  Felicity Tasson
4 years ago
Normally this is a very friendly, and helpful location, but both time I visited this location today, 4/4/2020 the employee (Broady) which helped me today was extremely rude. Instead of handing things, he threw them on the counter, was rude to talk to, not helpful, etc. I m only leaving these review so hopefully someone sees it and fixes the issue.

  Guy Anderson
3 years ago
10 stars - Devin was super helpful, I went in purchased light bulbs for my wife s car , went home watched you tube and got 1/2 installed but could not quite figure out other one...went back to store and DEVIN was super kind and helped PLUS he did a safety check and we discovered another bulb that was out. Devin far away exceeded my expectations and that is why I do all of my Auto parts and accessories at Oreily s.

  Phil V
3 years ago
They were quick in getting me the exact supplies I needed to do the job right on my vehicle. They also let me use a code scanner and some tools which is always a nice feature customers appreciate.

  George Burnet
4 years ago
Karen provided us with exceptional customer service when we out-of-towners came in to buy our first set of tire chains. She was friendly, efficient, and talked us through our options. Thanks!

  Doug
3 years ago
Employees have always been super friendly and helpful. They seem knowledable and genuinely interested in getting what you need. Prices are fair.

  Nathan Nicholson
4 years ago
The guy that opens the store is nice. It'd be hard for me to be that friendly so early in the morning. O'Reilly typically has some great deals in they're monthly add too.The O'Rewards program is a joke. Spend $150 to earn $5 cash back? And you have to spend it in that same calendar month, or you lose the $5.Suggestion For O'Reilly:Get $10 in store for every $100 spent. With one caveat; no giving the cashier your phone number at the counter, you have to slide your O'Reilly card.Tekton uses this model with their website, and they're thriving.