Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lucas Arballo
2 months ago
Unbelievably incredible service. In a world where every penny matters, the Japanese Connection makes it easy to maximize your pennies all while they exude confidence, kindness, generosity, and wisdom that only comes from years and years of experience. As long as I am within reasonable proximity to the Japanese Connection, I will use them as my mechanic. Exemplary work and stellar service.
Julia Kamppi
a month ago
This is the only auto repair shop in town I trust. Marv doesn't take advantage of people who are ignorant with cars. I've taken my car in for stuff I thought would be an expensive fix and Marv told me it was only the splashguard clips that came out and was making an awful sound and only charged me like $24. The wait times are long but because this guy has great rates and isn't going to leave you with more problems than before. Thank you Marv, don't know what I'll do if you ever retire haha. I recommend this shop to anyone with a japanese car :)
Lucy Hamer
5 months ago
I've come here twice now, both for the same issue with the drive belt. Something went wrong the first time I came, but they made it right about a month later when I called them to say the initial repair was failing (I believe the tensioner rod was crooked?). Things happen, mistakes are made; what matters to me is owning it and getting it resolved. I share this because integrity can feel hard to come by with automechanics; unpleasant (and expensive) surprises almost come standard with a typical mechanic visit. Japanese Connection is the exception to that rule. Strongly recommend.
Jonathan Ruff (Jon)
4 weeks ago
Quick, effective, and cost-appropriate. Fantastic service - I plan on coming back for any work needed on my old Subaru outback.
Graham Slater
6 months ago
I can't believe I haven't left a review for Marv and Jackie and their one (excellent) employee before. They've been working on my Subarus and Toyotas for more than a decade and they are superb: skilled, reliable, and abslutely trustworthy.
Jane H. Rogers
3 months ago
I am just getting started at the Japanese Connection with an older Toyota; my friends very highly rate services. I am grateful to have his recommendation
Joyce Crawley
3 months ago
My son has been taking his car to Japanese Connection for years and he's always been happy with their service.
Samantha Foodie
7 months ago
We took our car here to get its 90,000 mile tune up. We were treated very nice, great service and very thorough! We will definitely be returning with our other vehicles.Services: Transmission, General repairs & maintenance, Oil changeServices: Transmission, General repairs & maintenance, Oil change
Shane Wyer
3 months ago
Probably a very good shop for small repairs. I needed a valve repair and they weren't able to help me because the vehicle needed to have the engine removed.
Ken Wolfert
a year ago
Marv and his crew are old school mechanics. They simply say what they are going to do, do it for real, and then charge the same or less than they quoted. They also counsel to fix this or that or not to fix this or that based on the impact of the problem on driving or car value VS the cost of the repair. They seem to remember that ancient principle that if you take care of a customer with their best interest in mind that you will never have to advertise because of all of the referrals. I have sent many people to Marv that had no clue about how cars work and Marv did what was needed and just that.Services: Electrical repair, Air & cabin filter replacement, General repairs & maintenance, Engine repair, Air conditioning, Auto maintenance, Oil change
Cameron Fox
a year ago
Called them for a quote didn't get a call back for almost a week found they didn't record my phone number correctly and then told me that they would not preform a routine transmission service which included changing the filters on the transmission because Honda doesn't recommend it. As a customer you shouldn't be told no on a reasonable service request.
Barbara Golden
4 weeks ago
Only place I'll take my truck. Honest and reliable repairs.
Kurt Knotts
2 years ago
If you drive a Japanese car and need maintenance or service, look no further.I haven t had a go-to mechanic in years after being burned by another location in Salem nearly a decade ago. I shopped around for a few quotes before I settled on Japanese Connection for the timing belt job on my Subaru, and boy was it the right choice.Marv is a straight shooter, and runs an honest shop. Their quote was accurate, and they turned my car around in less than a day. They even gave her back to me cleaner than when I dropped her off. Not only that, but that quote also included a couple goodies I never mentioned to them in the total cost, which in and of itself was reasonable compared to the others I got around town.I like to take care of small jobs on my car myself when I can, but I m not much more than a novice really. The next time a job overreaches my home garage, you better believe I ll be giving Japanese Connection a call.
Whitney Sweet
3 years ago
Japanese Connection did a great job repairing my Subaru. They were thorough, professional, and helpful! I liked that the owner called me before beginning work on my car to provide me with a quote. He completed the repair promptly and I ll definitely return should I have any future car repair needs!
Victoria Roberts
7 years ago
Japanese Connection has been my only auto repair shop for over 20 years and multiple cars. Reasonable pricing, excellent service, quick turnaround. Marv and all of the mechanics and staff are very good at helping make an affordable decision that maintains the value of my vehicle. I have never felt overcharged for any of the various services I've had completed there. They are very helpful, and can translate my concerns about noises, or odd movements in the car into appropriate diagnostics and repair. Honest mechanics are hard to find, I hope they stay in business for another 20 years!
Jihan Al-Baqsami
3 years ago
I called Japanese Connection because my Honda wasn t starting properly. Mark was able to schedule me for the next day. He diagnosed the issue after I brought it in and let me know what it would cost to fix everything. He fixed all the issues and I was able to pick my car up the same day. Highly recommend this place! Will definitely be coming back if I need any future repairs.Services: General repairs & maintenance, Battery
Oliver G
2 years ago
Marv provided a transparent and high quality auto repair service. I am confident that the work done in his shop will last a long time. I really appreciated that the initial quote reflected the final cost, and I received detailed repair notes at the end.
Tina M
3 years ago
Mark at Japanese Connection is amazing. The O2 sensor in my Acura MDX was going bad. He fixed it in a day and for under $400. While he had my car he looked it over and let me know any potential future issues on my work order. Most other places would call you and try to get you to get everything done right then regardless of your budget. He just made a note and let me know how long it would take to fix those issues. It's nice going to a mechanic with a moral compass. Making sure he helps the customer's current needs while not trying to just earn a quick buck by playing the "you should fix this now or it could leave you stranded" scheme. He explained how it needs fixed eventually but it's not a right now situation. Will definitely be going back.
stamps1224 chevy
6 years ago
I took my Tacoma there and the staff Marv and Jackie were honest, fair and listened to my concerns. They were able to fix my Tacoma the same day. It's nice to know that I have a mechanic I can trust! If anyone asks me if I know a good shop... I'll be sending them their way!Thanks for getting my yota back on the road!~Sam
Patricio Bartzales
9 years ago
Marv is awesome, friendly, and very reasonable to work with!!!I had a Toyota truck and bad luck struck causing the link gear to fall off the flywheel. It was a bigger job then I'm geared to handle, so I took it in to Japanese Connection and they really did things right, and charged a rate that was definitely fair. If you can't do things yourself, then I would highly recommend bringing your car problems here!!Cheers!!
Christopher Lang
4 years ago
I brought my Toyota Highlander here for a timing belt and water pump replacement recently. This place is awesome. The people who work here are very nice and I got a fantastic deal on the products and services that I bought. Very happy!
Jacqueline Dickey
a year ago
Always take our japanese cars here. I've never had a bad experience. They are honest and never try to talk you into anything you don't need!
Judy
2 years ago
Excellent auto repair shop. Have been taking my Prius there for years after my sister recomnended them. She drove Hondas and as soon as they went off their new car warranties, she took them here. Never a bad experience for either of us.
Nate Martin
9 years ago
They won't try and up sell you or use any kind of pressure sales tactics. They will always try the most affordable fix first. I have been to their shop twice for two completely unrelated issues and both times I was completely satisfied with the level of work and the sheer honesty of the mechanics. Great people to work with and affordable rates.
Noctessa Rox
a year ago
I had a scary sound that sounded very serious...ended up being a tiny piece of paper napkin in my fan motor. These guys were so efficient and honest about my issue. They really set my mind at ease since I thought the worst!
Dennis Johnson
10 years ago
We have taken multiple vehicles to JC over the years. Honest decent folks who don't come up with extra stuff that needs done. Marv ( owner) stands behind his work and I do not feel gouged after I leave from there. Good people / Good service
lynette nuttbrock
2 years ago
Excellent! We have been going to them for a very long time. Trustworthy, quality repairs and reasonable prices! They know what they are doing and do what they say they will do. That is becoming more rare these days.
Jason Boardman
3 years ago
Been taking my Hondas here for years they always do great work. Pricing is competitive.
Melinda Claire Stewart
3 years ago
Japanese Connection did a great job on my brothers Toyota truck. Went above and beyond with customer service. Thank you!Services: Electrical repair, Auto engine tuningServices: Electrical repair, Auto engine tuning
Kiran Jonnalagadda
3 months ago
Good service at an affordable price