Honda of Salem Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Josh Lawrence
3 months ago
Went in on 1/8/24 to have the car diagnosed due to check engine light coming on. They told me it was one of the 3 catayltic converters that needed to be replaced and that the cost would be $2600. I reminded them that they had replaced 1 of the 3 catayltic converters back in July of 2021, and asked if it was the same one, or a different one, as the same one would be under warranty. They came back and confirmed it was the same part as the one they had replaced in July of 2021. They said they could replace it free of charge, and could order the part to be there on 1/15/24 to install. I confirmed on 1/15/24 before I went in, to confirm if the part had arrived and they said it had. I went in and they worked on it for 45 mins, only to come tell me that their internet had gone out and that they would need to reschedule the repair for when their internet came back online. We rescheduled for 1/18/24. I touched base this morning before I went in to confirm that everything was good, and they informed me that the part they had ordered was not the right one after all, but that they could order it and reschedule again for 1/22/24.They then changed their story and stated that the cataylic converter that needs replacing now is a different one than they replaced in July of 2021, and told me in order to replace this one, that it would cost $1190 (1/2 of the original cost?). I told them they need to make this right and replace the part, regardless of which one it was, as they had told me up front that it was the same one that they had replaced before, and now all of a sudden its a different part. When they checked to verfy it was the same part before, I took them at their word that it was in fact the same part.Bottom line, if you want to be able to trust what they tell you, i wouldn't. Also, multiple reschedules of apt and still no repair, not very reliable in my opinion.

  Jim Mahoney
3 months ago
Yesterday was my first buying experience with Jorge Duarte (sales) at Honda of Salem. In and out of there in 2 hours start to finish for my new car purchase. Jorge was professional and there was no time wasted. I would buy from him again.

  Seth DeBlase
4 months ago
Paid $195 for a diagnosis that only got me a "we think it might be" answer. It was unfortunately also incorrect. I understand that it can be hard to give guarantees for car repairs, but I would've hoped that I could've gotten a more concise answer, or at least one that lead me in the right direction for my honda.

  Doug
6 months ago
Our service advisor Mauricio was fantastic! He took care of our warranty work and helped speed up the repair so we could drive to our grandson s football game that evening. BRAVO SIR, your attention and assistance was EXCELLENT!!! Thank you Mauricio and Honda of Salem!

  JOHN MILLER (Papajohn)
10 months ago
Well, someone I spoken on the phone to make an appointment for our car that has a recalled. Today we stopped by and ordered having arrived. Will see them on Monday morning. Otherwise, nice service person was nice.Last Monday morning, my wife was there for her 8am for appointment with recalled mirrors, but she saw no one inside the building and guess someone forgot to lock front door. Again she was kind of disappointed and head back home. Guess your service employee forgot about Monday was a holiday.So we'll be gone for 2 months vacation.

  Courtney Strode
3 months ago
Not even worth 1 star. Had an appointment to look at a car, we get there and the car isn't there. Drove from Portland. So unprofessional. Didn't even apologize. Very rude salesperson.

  Bob Botanical
7 months ago
Jordan was amazing to work with!! She was so kind and kept in contact through the entire week my car needed to be in the shop. Great communication and would highly recommend!!

  Joe Kupris
5 months ago
Jordan was my Honda of Salem service advisor, and she was very friendly and courteous in taking care of my auto service needs.

  Lisa Stonger
5 months ago
They always take excellent care of me and my CRV and all the other Hondas I've owned

  JJ Mendoza
a year ago
Their service department is garbage. We set up an appointment for a manufacturer recall repair (a week in advance). We drop off the car in the morning for its appointment only to get a call at the end of the day that they needed to order the part! The idea that they did not check their inventory before setting the appointment in order to complete the repair is mind blowing. It takes talent to be that incompetent.

  Tony Evans
2 years ago
Great so far. Nice wait area and good people. The salesman Mo is on his game and truly strives to make it your best car buy experience. No B.S or high pressure sales tactics either.

  Pam Gibbs
9 months ago
Professional and efficient.We bought our new car there so we feel confident with them.

  Nathan Sebastian
a year ago
Unbelievable there service department in how they treat customers is so disrespectful my wife went in there for them to replace the water pump on her which was bought from them btw so it s there warranty and there responsibility but anyways I made an appointment so my wife went to drop it off and they were just so rude and disrespectful towards her and our kid s unbelievableService: Auto maintenance

  Deepu Pal
a year ago
worst response... trying to reach out service team to get service appointment scheduled.every time they get my name, number, email and say someone from service dept will call back...but will never get call... it has been a week and still waiting...Service: General repairs & maintenanceService: General repairs & maintenance

  Marcus Elmer
a year ago
Way overpriced, as usual for a dealership. Something like $185/hour for a mechanic. Who makes that kind of money in the real world? Buyer beware. Shame on me for falling for it.Service: Auto maintenanceService: Auto maintenance

  damon jensen
3 months ago
Great service as usual!

  Daniel Proctor
a year ago
Arrived at 2pm and was told they were closing for the day.

  Cj Crankshaw
4 months ago
Neice bought a car

  Keenan Engle
3 years ago
Good luck trying to reach anyone from the service department on the phone

  Mandy Havercroft
3 years ago
Always a good stop. Robert Hellman is is a great help everytime

  Tony April
3 years ago
Great service and friendly

  rodney aldrich
11 months ago
The service personnel are friendly and on the ball

  leland adams
2 years ago
Great place to get a car

  lawrence ferguson
2 years ago
Always a pleasure

  Shane Wyer
4 years ago
Great service!

  William Delano
2 years ago
Good service

  Margarito Sumoza
4 years ago
Excellent so you can buy a CR-V or the car of your dreamsExelente para que puedas comprar un CR-V o el carro de tus sue�os

  Oscar Rodr�guez
2 years ago
In service there are very annoying people when they talk to youEn servicio hay personas muy pesados cuando te ablan