Duramax Transmissions LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melrah
3 months ago
I don't know why I try taking my car anywhere else. Duramax has always been honest, informative, and compassionate, Juan is an incredible dude. You can tell they all care about doing a good job.

  Bryton Dickinson
5 months ago
Service was great! They got me in for an appointment right away and had my repair & oil change done within 3 hours. They made sure to communicate all the details and costs with me prior. I highly recommend!

  Patricia Stevens
6 months ago
I thought it was just a bad battery I had recently replaced at Valvoline across the street but the battery and brake light came on at the same time, no fun. Valvoline (who always take great care of my car and me) recommended these guys. Called yesterday 10/9/23 at about 5p looking to replace my alternator. Juan got my car in at 9a the next day 10/10/23 and had it finished by noon! Ordering parts and everything! Price they quoted me was exactly what I wanted/was expecting. Juan is an upstanding guy and his crew is awesome! Thank you so much and I will be coming back for any other repairs my car might need!

  Dain Sansome
4 months ago
Juan and Co do really good work. Finding a mechanic to work on transmissions is a real challenge, esp someone who is friendly, available and affordable and who stands behind their work. I'd definitely recommend Duramax.

  Dragon Jerky
3 months ago
Duramax did a great job on my transmission. Would definitely go back!

  Patrick Haley
a year ago
I own a small business. So my truck is my life line . I burnt the transmission up and everyshop I called was 4-6 weeks out. I went to Duramax transmission and explained my situation and they got me in the next day. They really did me a solid. Truck is running good and back in business. Very easy to work with and friendly staff. 5 stars from me.Service: Transmission replacement

  James Neal
2 years ago
These guys are absolutely awesome, they got me in quick, diagnosed my issue and gave me a fair price for their service. I am a happy customer who will now be going to them for all my further repairs. Shoutout to Mike for recommending these guys !Services: General repairs & maintenance, A/C installation & repairServices: General repairs & maintenance, A/C installation & repair

  Glenda Arreola
3 years ago
My truck's transmission decided began having a problem with no warning. I was headed out of town. I turned around and swapped cars. Duramax is right by my house and said they'd be able to look at it later that day. They allowed me to drop it off and pick it up the next morning, so I didn't have to cancel my plans.It turned out my transmission was bad. My husband and I had a camping trip planned the following Friday and needed our truck. They were able to get my truck in and fixed in under a week, so camping could still happen. It had no problems on the trip. I am very satisfied and would recommend them to anyone else.

  Ridge Pinter
6 years ago
I brought in my 2004 Ininfiti G35 Coupe to this shop to have a clutch and flywheel installed. I also asked them replace the rear main seal while they had the transmission out since its right behind the transmission and would probably have to be replaced before the next time I replace the clutch. Tony, the manager/ owner at Duramax, quoted me $550 for the labor to replace the clutch, flywheel, and rear main seal.They told me it would take about 2 days to get the work done, it ended up being 5. On the day I was expecting to pick up my car, I received a call from Tony. He told me that there was a "a little problem." To replace the rear main seal he would have to drop the oil pan which was going to cost me another $400. I told him I'd rather just go ahead and not have it replaced in that case. However, they had already removed the rear main seal. The only way to get it back in properly was to have the extra work done and nearly double the original quote. Tony told me he would have the car taken to Nissan down the road for them to finish the job after I mentioned the bill I was now looking at was very close to what I was quoted at Nissan, and I would have rather have taken it there for the service had I known this was going to be the price. He was totally unapologetic and didn't seem to feel like he was in the wrong. Stupid me, I gave in and agreed to pay for them to finish the job, bringing my bill to a whopping $965, all labor. Fine, whatever, it was done and I could have my car back after a week. Not so fast.When the job was finally done and I came in to pick up my car, I immediately noticed that I couldn't shift into reverse, the shifter was not reinstalled properly. Having replaced it myself once before, I knew it was an quick and easy fix, but it didn't sit well with me after what had previously transpired. Once they had fixed that, I was happy to have my car back again. It ran well and shifted fine.I went for a spirited drive out south, everything seemed to be running smoothly, until I stopped the car. There was smoke billowing out of the engine bay and from under the car I knew immediately they had botched the rear main seal install, the job they extorted an extra $400 dollars from me with. I made sure to take pictures and video so I could show them when I drove back there in my truck. I told them I wasn't sure how much oil it had lost, but there was no way I was going to drive it back there after seeing that. They claim to have towed it to the shop to check it out and get it fixedNow everything seemed to be running well, no more oil leak, no more smoke. Great. Six months later, surprise, it's leaking again. I doubt they even tried to properly fix it the second time around. I wouldn't trust them to work on my beater 1990 Ford Ranger.STAY AWAY FROM THIS SHOP!

  Freakin Nunyo
6 years ago
Our transmission went out and they quoted us $1800 For a rebuild and two weeks to fix. Almost a month later we finally got our car back with a $2600 bill. Two years later my transmission went out again! They told us we were under warranty and to bring the car in and they'd fix the problem. It costs us $92 to tow it there. The next day they called and said they will try to find the problem the next day cuz they couldn't get to it today. The next day they called and said it would cost us $800+ dollars to have them just diagnose the problem. That will warranty parts but not labor which will range over $1000 For another rebuild. They probably never rebuild the transmission to begin with, it shouldn't have broken down in two years. All they are doing is trying to get more money out of us. I am extremely ill and am going in for surgery in a few weeks. The last thing we need to worry about is getting swindled by these people. Do not take your vehicle there, they won't fix it properly and then try to get more money out of you!!

  Cindy Anderson McGEE
4 years ago
We had a minor emergency with our car and we were from out of town. We called Duramax transmission and they were absolutely swamped but when we explained our situation they got us in and out of there right away. The guys were friendly, knowledgeable and courteous.would definitely recommend this place if you're having issues with your vehicle.

  Griz
7 years ago
If there was a no star option I would use it. Took my car in for a transmission rebuild and the experience was sketchy from the beginning. The estimate crept from 2400 to over 2800. The amount of time required was extended by 2 days. I got it back and there was something weird about the way it was shifting which I looked up on line and decided it was likely the torque converter so I took it back. While googling I found that replacing the torque converter is standard on a rebuild, but was not done by Duramax. The owner of the shop did the test drive with me and diagnosed it as being the torque converter and I dropped the vehicle off on a Wednesday. I had been told it would "take a few days" so when I hadn't heard anything by the following Monday I called. I was told by the GM Tony that he would check and get back to me in 15 minutes. He didn't. I called again and was told that they hadn't started, but would the next day. I mentioned that time was important as every day I didn't have the car my wife had to take 2 hours off work to deal with transporting the kids. Called the next day and was told it would be ready, but when I showed up after work I was told that "the wrong part arrived" and that it would be ready the next day. Tony said "I promise." I showed up after work the next day and was told "it happened again (the wrong part arriving)" but if I wanted to wait 45 minutes it would be finished. I could not wait and was told I could pick it up the next morning, which I did. The torque converter issue still was not fixed. I was pretty disgusted by the customer service and apparent incompetence at that point, so I didn't take it right back, wanting to weigh my options. Over the next couple of weeks I started to hear an odd sound that I thought was a worn boot. Took it to a different mechanic and they told me that the transaxle had not been tightly bolted to the frame, which they fixed for about 100.00. I sent the invoice to Duramax. The following week I was accelerating on the highway and when hitting 55 there was a sudden grinding noise that went away but returned when stepping on the gas or starting the engine. Took it back to my new mechanic and was told that the torque converter had not been bolted tightly. This they fixed for about 150.00. At this point I realized that Duramax was not only incompetent but in my case had been dangerously negligent. I wrote to the Better Business Bureau and made a complaint, and began a long and frustrating process of making my case and listening to a long litany of excuses, blame shifting, and some outright fabrications, all written in nearly illegible run-on sentences. In the end they paid for the first repair, refused the second (blaming the new mechanic for missing their mistake), and ignored a separate letter that I sent directly to the owner suggesting that if he personally supervised the work I would trust them to finish the job. I am now forced to take them to small claims.Really? Mrs. Grady? Do your female customers know that you think so little of their gender that you try to use it as an insult?

  Carlos Martinez
6 years ago
I had a very good experience with them they did my transmisi�n really fast I'm a contractor so I need my truck to drive good for my work so hire them and now I have good relation ship with them they fix every car I have .So I highly recommend them .They have good prices and they work very fast . They had my truck done in four days that's awesome

  Juan Mendoza
4 years ago
I took my 2008 GMC ACADIA to this place about 8 months ago, my vehicle had no reverse and they quoted me an amount based on the description I provided to them, but they said that "it could be less money", all depends on what they find once they take it apart....normally at another places it only goes up, but I said to my self, we'll see.When I arrived to pick it up, they explained that they didn't had to do a MAJOR REPAIR, which means CHEAPER PRICE, I couldn't believe it, the part where they said that "it could be less money" was TRUE!!!, plus my transmission came with 18 months warranty (parts & labor).Because of their honesty, professional work ethic and a world class customer service.....THEY HAVE GAIN A LOYAL CUSTOMER FOR LIFE!, I would recommend this place 100%

  Corey Corey Stevens
6 years ago
It's all sunshine and rainbows until it isn't. I brought my truck in for a noise coming from my clutch assembly. Tony quoted me and very fair price of $600 to replace the clutch. After I receive my truck back from the shop I noticed that the noise had returned within a week of service. I even brought my truck back and it's sat there for a week after a week or so I called them asking what was going on with my truck and they told me that they look at it the first day and it was an exhaust Rattle and we're sorry we forgot to call you. I've been told him there's no way it's an exhaust rattle at the noise stops when I press the clutch in. Long story short they kept the car again for a little while only to tell me nothing was wrong with it. After taking it to another mechanic I have discovered that the clutch job needed a repair sleeve on the transmission shaft. Now I'm out $600 and have to have somebody else do the job again! These guys are shady take your car somewhere else it might cost a little bit more but at least you won't have to pay for it twice

  Brennan Kline
5 years ago
They screwed me out of money money and refused to let me have the owners info so I could speak to him in regards to the issues I had with his manager. Quoted one thing told they would do coils spark plugs and wiring but they didn't even do that job. The manager needs to own up to his problems. Making you look like a horrible owner having him in your shopMy wife has now added a detailed description of the events! Owner I really hope u read this and see what is being represented at your companyI m not sure how hey got amazing reviews?Either people working there have left or thy just deciding to screw over my family!Took my 2013 dodge van in for tune up spark plugs coils and wires!!!Tried to say they had to fix something else and charge us $80 more!!! Said no can t afford it. He said ok fine just the $300 we agreed. (They had it for 7hours!!)NEXT day I drove it and still had an issue!It was chugging here and there (misfiring)We take it back 3 days later when we have no work and able to try to fix it.Different guy is there.DAN ( manager ) was very rude and very unprofessional!Basically staid whoever did the tune up didn t do everything and that we are screwed he looked at the car and when it was in pieces my fianc� and DAN got heated! DAN got in his face and cussed him out I felt of costumers! He Said he wouldn t put car back together!!!!!!(Also while in my car trying to do something he was smoking a cigarette?)That s when I Called and told him not to hold my car hostage I am at home with 3 kids I need that van and the car seats in it! He said I m putting it back together now!I asked for Owners number and HE Hung up on me!!!!!!!!!What??So once car was put together he told my fianc� to LEAVE premises and not come back.I took 3 kids in the van went back down there and calmly respectfully asked for owners number he refused!I asked why he said because i won t! I already dealt with your husband and I said no to him you guys aren t getting his number! I ask again he said no!I said I would call the cops so they can help me get the number! He said go for it they won t do anything I said ok I will he then told me I had to leave now! I said why? I am calm and being respectful?! He said leave the premises I said ok down I ll go on the curb with my 3 kids and wait for the cops!I called unfortunately they weren t gonna come out to force him to give me the number so I waited and sat there watching them for over an hour!He was rude!DisrespectfulAnd NO help!Did not finish the job and took all our money!I m lividAnd not only am I telling everyone what happened and posting this reviews everywhere I m now forced to take you to small claims court already talked to lawyer and we have a case!Thanks see you guys soon!Never going backYou guys shouldn t either!!Fire DAN!

  Merrill Whitehead
5 years ago
Very good customer service, upfront guarantee and warranty plus free towing, I will definitely use duramax transmission again for any future repairs. The best price quote in Salem

  Kyle Reese
7 years ago
Left these guys 3 messages and never received a call back. They "MAY" do good work, but they sure don't answer phones or return calls. Took my business to Hillyers and was very satisfied with their work.

  Tom arons
5 years ago
they were hire to fix my truck spent 8 to 10k trying to fix it. turns outevery time they fix something something else broke .i would not recommend anyone to come this way they are full of surprises they just want to your money.

  Zoe Zentner
4 years ago
Everyone one has been very helpful here and at a reasonable price. Got stuck with mechanical issues on a road trip and they fixed my car up in a timely manner.

  bryan mendoza
5 years ago
Was very pleased with the customer service I was given there hella. Homeboy Dan was hella chill made my day ya know. Had my brakes and sparks plugs done super good job and great price, will be my go to place from now on!!!!!!!!!!!!!!!!!

  Jessica Driskill
2 years ago
They are super nice an won't rip you off an lie like most car shops. Not just a transmission shop. This is the only shop I'll take my car to

  Kelly Kenworthy
3 years ago
Juan is amazing to work with. Very fast turn around, reasonable price. Will definitely do business with them again!

  A Lamson
7 years ago
Tony was wonderful, he went above and beyond to help me get my truck back in an incredibly short amount of time. I count myself lucky that I happened upon this shop to fix my truck.

  Brad Sissell
5 years ago
Dan and his team down at duramax are ligit man!!! They were very good to me and my wallet and they did the job right, i will most definitely be a returning customer!!

  Jason S
6 years ago
Tony and his team have worked on my vehicles multiple times. He has saved me lots of time and money over the years. I appreciate their work!

  evelinplayz crazy
5 years ago
If you thinking to fix up your car don't come here for any reason. They will never fix anything they will only take your money.I don't recommend this place to not one .

  Alex Garcia
a year ago
Had a couple jobs done with no complaints honest dude. Thank you Juan.

  manuel arreola
3 years ago
They went out of there way and even put in overtime hours to get our truck up and running in time for us to still make our family 4th of July trip they did a great job and I would highly recommend them

  james mehr
a year ago
These people are awesome not rip offs fixed my problem free of charge