Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Traveling Traveler
6 months ago
I cannot say enough about these guys and this shop. I am from put of state and hit a deer out of town and NEEDED to find someone honest. I read a few reviews and started calling around. On the phone I could tell his honesty and sincerity. He didn't have a spot for a few days but if I got it in he'd take a look as much as he could through the day. It didn't take too long to really assess my situation and they helped me out with all I needed without over charging at all or even give a hint of trying to take advantage. It was the opposite. I felt so taken care of like I was family. I highly highly recommend this shop!!!!
curt schmidt
6 months ago
Big Thank you to Shawn & Crew for getting the repairs to my 2011 Camry done in a timely manner and always helpful with my many questions!Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil change
Stacey Orchard
a year ago
Called yesterday for quote to replace power steering pump etc al due to leak. Was told it was rarely the pump, but most likely the hose. The owner offered to take a look. Went in this morning and he said it was indeed the hose and could have it done in a couple of hours. They drove me home and picked me up when truck was ready. I appreciated their honesty by not having me change out the whole system, they were courteous, professional and finished right on time. I also appreciate how they could fit me right in. But the best part was not having to wait in the heat! The drive home and pick up was superior service not offered by any other shop that I have been to. Price was very reasonable and was actually less than the quote! Will be using them again!!!
Cheri Bailey
3 years ago
Shawn is amazing! He has great communication and customer service! I asked him to do a pre-inspection on a vehicle I saw online. The Car Fax said no damage. I live in Eugene. He picked it up and started the process. He sent me pictures of a lot of damage before he got started. He could have made money by finishing it first, but he put customer service first and let me decide if he should continue. I told him I didn't want the car afterall so he took it back. It's so refreshing to find an honest & good mechanic. For anyone who lives in Salem, I highly recommend his services!
David Poulin
2 years ago
I have used this car replaced for my entire family's car repairs for the last 10 years or even more. I have never felt overcharged. I've referred many friends and family. This is a good company.
Susan Palmer
2 years ago
Couldn't ask for better service. Literally had vehicle towed out of Power Kia because they had the vehicle for 21/2 weeks before coming to a conclusion of problem and then wanted $2000 more than Carlson and in the end could not even get what the car needed. Carlson's treated us AWESOME AND had the car on the road within a few days. Keep in mind we had purchased 11 vehicle's from Power Kia in last 5 years and they know these are for commercial use ( costs us approx. $380 a day down time and 2 drivers making 0 paycheck). Would DEFINITELY RECOMMEND CARLSON
ocelotheart
7 months ago
They were booked out too far for what I needed done but referred me to someone who did a great job
Austin Hass
2 years ago
Truly refreshing! These guys are still your honest back home mechanic's. I called here after traveling 3.5hrs away from home, only to start hearing grinding noises when I got to Salem. These guys were heading to lunch in 5 mins, yet cared enough they got me on a lift and went to work. He had me back on the road in no time, and wouldn't even take a payment. Salem is truly lucky to have these guys in their back yard!! Thank you again guys for helping me out and getting me home safely!
Jim Gulley
9 months ago
Carlsons has been my go to place since moving to the area. Quality work and fair, honest prices keep me coming back.
Jodi Clark
6 years ago
I took my car in today for 6 things to be done to it . Shawn had the guys check my spark plugs while I was standing there and it did not need a tune up...NO CHARGE FOR THAT... CARL PARKER checked the rest of the 5 things I was told by somebody else that needed to be done right away and only 2 on the list of 6 were needing to be taken care of. CARL did my car and it's perfect now and runs great. This shop is more then honest and they go out of their way to help you. Shawn is awesome on his prices and he does not do something if it does not need to be done. I was more then impressed with Carl and Shawn the owner.The wordsThank you is easily said but means a lot when coming from the heart...THANK YOU FOR taking care of my car the way you did ... I am a customer forever and will tell everybody else to come to you...Happy Holidays everybody.....JODI
Stephanie Dunn
3 years ago
I have been very happy with our service here. We bought a new to us car and it has been in the shop 3 times in a year. Ugh! But at Carlsons they have been nothing but amazing, fast working and I feel on our side helping with the darn warranty place. We have had such bad luck with our car, I am just so happy to have found this shop. Thank you, thank you!!!
Sarah Wood
7 years ago
Talk about a fast turn-around time! They had my car repaired and ready to go in less than 2 hours. The staff was courteous and polite as well. I will definitely be taking my car back here in the future!
Michael Robinson
5 years ago
Great place to have work done. From replacing bad components to repairing the unreplacable components. Real deal technicians.
Mike Zech
11 years ago
I used to be a mechanic and own my own shop until we entered the computer controlled era, so someone Recommended These guys, and I have to say these guys are the greatest. Honest, Straight shooters and will NEVER try to up sell or recommend any unnecessary work! Great prices, honest, AWESOME!
Kristi Pippert
5 years ago
Shawn and his staff have taken excellent care of our vehicles. We've had nothing but great service and fair and honest pricing. We'll keep going back!
Aaron
7 years ago
So far, I've called around and every time, carlsons is able to provide me with a lower quote on work on my audi, and a faster turnaround than any of the other shops around town. I've been very happy with the confidence and ability of the mechanics and intend to bring my buisness here if I need to have anymore work done on my vehicles.
Johnny Rodriguez
4 years ago
Good Friday 2018 I started to worry about my car. I drove it to Capitol Toyota. One of my brothers coworkers scanned it because it had a check engine light on. The check engine light went off but they told me to drive it over to State and Lancaster and let Carlson Auto fix it. One off the mechanics put a egr valve on it for me and told me to bring it back if it keeps giving me problems.
ned jeter
2 years ago
Wow, this man Shawn Carlson is the reason I still have faith in people. He goes over and above the call of duty to give the customer great service and a fantastic demeanor. I will be a customer for life!
Jay Zee
7 years ago
Took my car in with a service engine soon light. Everyone was friendly. Honest shop with integrity something that is becoming all to rare. Will return anytime my vehicle fails.
Brandon Welfringer
6 years ago
We've been using Carlsons Automotive religiously for numerous years now. Always pleasant to deal with and fair. Recommend for sure.
P. Stauffer
6 years ago
They were not taking on any new clients because they are too booked. They're clearly doing great work to be that busy, but they can't take on more work so it was a wasted effort driving over there.
J R (PUP)
2 years ago
This place is the best place to take your vehicle.casey is awsome and one hell of a mechanic.and they don't break the bank thanks Casey and Sean.
Gwen Ingram
8 years ago
They do their best, and I think try to be honest. Fit us in at last minute with emergency repair with a good attitude and were willing to work with us.
Sarah Leon
6 years ago
Amazing place to take your car. Shawn really has a great shop, he knows what he is doing and treats you right. Thank you guys
Jaycie Shotwell
7 years ago
GREAT prices, GREAT service. Honest, helpful, happy guys that do great work! Would recommend to anyone because of the pace of service and quality.
Talana Gorsuch
11 years ago
I love love love these guys. They are smiley, kind, HONEST, do good work and don't try to oversell services you don't need. Definately recommend them.
Caleb Johnson
5 years ago
Works with my warranty company, even took off the change in my balance... GREAT work. Nice staff.
Cheri Mendenhall
3 years ago
He called me and was up front costs. He got my car done quickly and efficiently. L
Jerry Norris
4 years ago
I found it through word-of-mouth and decide to give it a try so far he's done a complete tune-up on my truck and car and he seemed to do a very professional job
kirk williams
5 years ago
Been going to Sean for several years now, fair prices, great work!!!