Capitol Chevrolet Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tricia Bedwell
6 days ago
PAY ATTENTION TO THESE ONE STAR REVIEWS! There is certainly a pattern of service issues not being rectified and customer contact attempts being ignored.We have a 2020 Chevy Silverado with less than 25k miles on it as it is RARELY used. We have our daily commuters and the truck has occasionally been used for long trips (for the space and comfort) and to transport various items as necessary. The tires are original and it has only ever been serviced at Capitol Chevy. Approximately 2 years ago we had the tires rotated, at Capitol Chevy. The truck didn t get used again for a while after that.When the truck did get used again, it was for a longer distance trip and my partner noticed the drivers side rear tire was losing some air, very very slowly. Not much was thought of it because it was such a slow leak. So we added air and finished the trip and then it sat for a while again.The leak in only one tire remained persistent though, so air was added as needed and we eventually took it to Costco to have them add air and see if there was a hole in the tire.Costco informed that the wheel itself was cracked and that because of said crack the bead wouldn t seal which is why we were losing air. The tires themselves were fine.We were perplexed at how we got a cracked wheel! We were advised that we would have had to hit something very hard at the right angle to crack the wheel, but if that had happened there would certainly be damage to the tire. So, the conclusion was that the damage must have happened when the tire was off. The only time the tire was off was when it was on the lift at Capitol Chevy.MULTIPLE calls have been made and voicemails have been left for the manager at Chevy to discuss what we had been advised and to gather their expert opinion on the matter as well. My (soon to be) mother in law made the first call and was told she would be called back by a manager. She then forwarded said managers number to me, and I have called and left at least 4 voicemails with no return call.What would appear to be a business avoiding fixing a very expensive mistake. Not a risk worth taking. Find a more reputable service dealer.* Little update - we ordered and paid for a new 20 OEM machined black wheel to match the damaged one. Went to a local tire shop to have the original tire put on the new wheel (the tires that came on the truck when bought new are still in the green ). They found zero damage to the tire after removing it completely. This confirms that the damage happened to the wheel while the tire was off which was only ever at this Capitol Chevy.

  Mike Ader
2 months ago
This place sucks! I ve called them Thursday and Friday left 4 messages each day with no call back. I have a 2020 Silverado with a water leak in the cab and needing service. I bought the truck here but apparently the service department doesn t want to work on anything. Maybe I shouldn t have told them about the leak, may be too much work for them!

  Jane Daly
5 months ago
Don't go here for a repair. I took my 2015 Chevy Spark here for a transmission flush. Three days later the transmission went out while I was driving from Oregon to California. I had to be towed to a dealership in Colusa, CA. They reported that the transmission fluid had not been filled after the service done. After at least a dozen calls to the service manager, I still did not receive a return call. I escalated it to the general manager. Still no return call after 3 attempts. I contacted Chevy Corporate. Still no call. DON'T USE THIS DEALERSHIP FOR SERVICE.

  Keith Barron
5 months ago
This place is the worst ! They begged me to come back as a customer. I gave in and went back just to get the same treatment. Service department is the worse service department I have ever been to. I would not recommend this place !Note:The service manager called me and apologized about his former employee actions and behavior. The guy that caused me to give a bad review is no longer there. Kudos to this service manager ! He is a class act. I will be taking my truck back to them.

  L. M. Montes
a month ago
My car was worked on in a timely fashion, and the technician who waited on me was friendly and thorough with his explanation of what being done with my vehicle. Thank you

  Josephine Jackson
a year ago
Mike in service is unable to communicate effectively or take the concerns I have and make sure they are taken care of.Even emailed Kyle Read (owner) & no response. Even with the promise to rectify the situation was not taken seriously as he did not want to respond

  Roberto Romero
3 years ago
#AskForAndrea !! Since the day I went it, Andrea has been super helpful every step of the way. I walked in there feeling super stressed and nervous about my situation and she seems to always open up the doors for me. I am super thankful and know I will be back again. I don't have enough words to thank her for what she's done. She's definitely tried finding my best fit and has been super patient with me!

  Rebecca Jones
a year ago
The service department has kept my parent's vehicle (Buick) for over 3 months in their repair shop; did not offer a loaner vehicle. What they did offer was nothing but excuse after excuse . I am super disappointed. Currently still awaiting repair and return of vehicle. Will not recommend this business!!! I Am considering reporting this business to the BBB!!!! If I could would give them a ZERO rating!!!!!!!Service: Transmission

  Joanie Hall
3 years ago
Brand new 2020 truck would not start. Had to have it towed in. The next morning when they finally looked at it, it started right up. The service person told us we need to read the manual on how to start it. We have owned it for almost 7 months, and are just now getting told how to start it. Lol was a joke capitol!!! I am I know most people by a brand new truck just to look at it for 7 months!!! I WILL NEVER SHOP WITH THEM AGAIN- I was skeptical to work with them again after issues that I had years ago. Well once again U have proved to be less than stellar. Great job!!Service: Engine repair

  D King
2 years ago
Ty in the service department is awesome. He's very knowledgeable, courteous and friendly. Ty always answers questions and goes above and beyond . Ty knows his customers by name and provides excellent customer service.

  Aidalu Trevino
a year ago
Great Customer Service they found what I had and checked out in less than 15 minutes.

  Beth Cook
2 years ago
They are always so niceAnd answer my questions

  Valerie Wilson
2 years ago
Could not (would not) commit to needed repair.

  kelly greer
a year ago
Fixed as promised.