Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tina Corr
2 weeks ago
Nice people, but I have an issue on why it takes 2 weeks to replace and paint a bumper. Had my side fender worked by a different place and it took 3 days parts paint and done. Still waiting on my car.

  Olivia Obendorf
2 months ago
Caliber Collision did a fantastic job repairing my RAV4 after I was rear ended. The communication about the process kept my mind at ease and I was back in my car in 10 days. Thank you!

  Mannersrgone B.
3 months ago
In August, our car was hit by a reckless uninsured driver, leading us to the auto repair shop recommended by our former insurer, Geico. Initially, the experience seemed promising polite interactions, assurances of keeping in touch. However, the turning point occurred when it was time to pick up the car.Walking into the office, an immediate negative vibe engulfed the atmosphere. The office felt cold, and a revelation awaited in my wallet. Despite Geico clearly stating the deductible, a discrepancy emerged. The deductible for my plan, confirmed by Geico, was supposed to be covered by a check I received for $1080. However, the situation took an unexpected turn.As I prepared to pay the agreed-upon $200, the staff member stated that I needed $1640 or $1680 (I can't remember off the top of my head) to pick up the car. At that very moment, the individual I had been working with hung his head, turned around, walked to a counter on the far side of the office, and muttered under his breath, "We won't release the car until it is paid in full."This sudden change in demeanor and the whispered statement set the tone. It felt like a deliberate attempt to create a problem, as though they were seeking a specific reaction. With around $1300 in my account, adding this unexpected debt to my already inflated credit card balances was not an option.Sensing manipulation, I told the gentleman that I didn't ask him to do anything for me and left to make a phone call. I called a family member and they helped me straighten it out so I could get out of there. We provided the payment and left.Swiftly contacting my Geico representative, Raven, I sought clarity. If Geico issued a check for $1080, and my deductible was $200, how did $1640 or $1680 make sense? Raven promptly acknowledged the miscalculation, immediately releasing $300 back to me without requiring any documentation. Her efficiency in addressing the discrepancy was notable. What stood out even more was her request for the remaining paperwork necessary for the balance, a stark contrast to the repair shop's demand for immediate full payment. Raven's actions conveyed a sense of responsibility, as if she recognized the irregularity and was determined to rectify it transparently. This episode not only highlighted the questionable practices of the repair shop but also showcased the responsiveness and integrity of Geico's representative. This disconcerting experience not only left me with a repaired but devalued vehicle and a questionable warranty but also raised serious concerns about the integrity of this repair shop. The lingering question regarding their relationship with Geico adds another layer of unease.Sharing this detailed account is not just about cautioning others but also about the potential impact on someone who might not have had the means to cover these unexpected charges. If I hadn't been able to gather the funds, the thought of being held hostage for a payment beyond what was justified is deeply unsettling. It prompts reflection on how many others might have fallen victim to such tactics, especially if they lacked the financial resources or internal fortitude to challenge these dubious charges. This serves as a stark reminder of the vulnerability consumers face in such situations and underscores the need for transparency and fairness in the auto repair industry. Buyer Beware.

  Sandra Urieta
9 months ago
I was received on time and was made to feel special and that they will do the best they can fixing my Van. When I picked up my Van it looked better than when I bought it. The people were very nice and knowledgeable and they were. It was the best experience I have ever had. Thank you all at Caliber CollisionServices: Painting, Body & TrimServices: Painting, Body & Trim

  Heather Lima
3 months ago
Had work done here twice. They are very professional and did great work. They keep you informed as to completion time.

  Zach Joyce
7 months ago
Took in tailgate expecting to be charged an arm and a leg but was instead met with an amazing and helpful staff who worked with me to meet my needs and budge. Didn t feel pressured to purchase any extras but was given the knowledge I needed to make any choices. Awesome experience and will definitely go back!Service: PaintingService: Painting

  Chad Stultz
2 months ago
Caliber handled getting my vehicle repaired quickly and correctly and used OEM parts as promised.

  Jason Dorrell
6 months ago
Fantastic staff! Great workmanship.They repaired my vehicle before it was due and went over and above.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ron Hiner
10 months ago
I saw them on simple search but they had great reviews. Had a big scratch in the door I spoke to them in the morning and they got me in for an estimate early afternoon. They were extremely helpful and were able work it out while I waited. They were very honest no upsale and gave me an excellent price. Definitely earned our business in the future.Thanks agsin Ron H.Service: Painting

  Denise Breshears
a year ago
I have used this business twice and both times they did a fantastic job. My car looks like new again. They are great at taking care of you, keeping you informed as to what s going on time wise etc. Thank you for the great job you ve done on my car.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jeff DeShazo
a year ago
They are very professional in every aspect of Auto Body repair and kept me well informed during the repair process and they used factory parts to make the repairs. I highly recommend them. And if I should ever need to get my Suburban or any other vehicle repaired I will be using Caliber Collision in the future.Service: Body & TrimService: Body & Trim

  Katie Cazier
a year ago
I was unfortunately rear ended and needed repairs done to my bumper. I am so happy I went with calliber. My car looks fantastic and the customer service here is wonderful. I felt very taken care of and everything went so smooth. They even vacuumed and washed my car!Service: Body & TrimService: Body & Trim

  Joshua Shedd
11 months ago
They were able to help me with my car when the other businesses couldn't. Caliber Collision continuously gives me updates and are very professional and they are a great company overall, I would recommend Caliber Collision for any body work for your vehicle.

  Steven Heide
a year ago
I highly recommend this shop. They were very informative throughout the entire process of my car being repaired. A week after getting my car back. I noticed the trunk wouldn t open with my remote. I took it back and they immediately took my car in and located a wire that had come loose and fixed the problem. They definitely stand by their work.Services: Painting, Body & Trim

  Judy Chaney
2 years ago
Good job very happy with car. They did what they could due to the pandemic. So it took 2 months but that was out of their hands. I would recommend them. Good people work their. When I picked up car it was all shiny and beautiful. The person that was doing final touches said he loved my car and washed it by hand.

  Kimmie Broutsas
a year ago
I am so happy with Caliber Collision, the service, the people and the level of communication that they kept throughout was amazing. It s like I m driving a new car! I am also so appreciative with how thoroughly they went through everything. The car really feels solid (again) and that s so important to me as I rely on it to get me to the VA medical center in Portland. Also it allows me to take my fur babies on trips again! I have two Great Pyrenees and one Bernese Mtn Dog that send out a big WOOF! Of approval Services: Steering & suspension repair, Painting, Electrical, Body & Trim

  Cherree Ballesteros
7 months ago
They got my repairs done in a timely manner. Extremely friendly and informative ill definitely go back. 10 out of 10.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  Ellen Lamont
2 years ago
I really loved the Caliber office in Salem. I've been to other shops of the same name around the region and none have left me feeling so satisfied as this shop. I had gone in for some body work from a hit and run. Upon arrival they were quick to evaluate my car and get me into a rental. I received regular updates about the progress of the repair and had my car back in about a week. Most impressively, I have an older car with faded paint. Their painters are very talented and were able to tint the paint so well that you cannot even tell the paint job was done. It looks wonderful! Staff was super friendly and helpful. Work well with Allstate.Services: Painting, Body & Trim

  Fred Walker
a year ago
Took my truck in to get an estimate had to make an appointment 1 month out went in for estimate 1st thing I was told was that they don't work on anything over 25 years old . Don't know why I wasn't told this in the 1st place instead of wasting my time. Then tells me some bull about frame being bent have been to 2 other body shops and have said the have to take it apart to see if it was so caliper was just blowing me off will never go back to any caliper body shop ever againService: Body & Trim

  heather reams
3 years ago
I loved my experience with Caliber was wonderful! Very friendly, communicative staff and I felt "in the know" all along the way of my repairs. I feel like the turnaround time on the repairs was also rather quick! My car looks GREAT!My repair costs were covered by the insurance of the person who hit me so I can't say much on value (and I have also never needed body work like that). They arrange rental pickup/drop-off for you there at the shop, so that was also really nice.Highly recommend!

  Shannon DeVictoria
a year ago
Great staff. Kept us updated and informed during the repairs. Our car came out looking perfect. Handled everything from insurance to rental car! Thank you all very much!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jane Moore
a year ago
Happy with customer service. Kept apprised of the progress of repairs and the supply delay causing an amended completion. When a problem was noted after initial return, it was quickly addressed with a subcontractor and additional work completed within 24 hours.

  Brenda Owen
a year ago
Caliber Auto body shop on Lewis Street is the best experience for accident repairs. Nicholas was great to work with and they send you several text messages updating exactly where your car is in the process of being repaired which made it so helpful. I will not use another auto body from here on out as my car looks flawless when I picked it up. They also detailed it on the outside and vacuumed and wiped down on the inside.Services: Painting, Body & Trim

  Joe Walters
3 years ago
Earlier, I was pleased with the work that had been done. I appreciated that the shop technicians remove the pitch it was on the passenger side above the big dent. However, after I made these comments, I noticed that there was a small scrape that had not been fixed and was part of the accident that caused the damage. I am not going to pursue it, however, because I would have to get a rental car again and probably have to pay for it myself. However, the work that was done was good. Thank you. And merry Christmas!

  Denise Hedstrom
2 years ago
Caliber Collision took my vehicle in on a claim for body work. My rear taillight and corner panel was in desperate need of some TLC! From start to finish Caliber Collision was exceptional! I can't believe my eyes! The work performed was top notch, above and beyond! Treated me like family and took care of my vehicle as if it was one of their own! Thankful for my experience!Services: Painting, Body & Trim

  Linda Ayers
3 years ago
This was a collision repair. They had superb customer service. A rental car was waiting for us. Customer service was in contact with us on a regular basis. Their price was less than expected. They worked directly with our insurance. The car was ready on time and returned in excellent condition. We highly recommend the shop on 13th street in Salem.Services: Painting, Body & Trim

  Jordan Schweiger
3 years ago
Mark Schroeder, the General Manager, personally attended to the details of my car's repair and did a terrific job. This is my 3rd experience dealing with the staff and work at this location: once when it was Kadel's; once when it was Abra; and most recently when it was (still is) Caliber Collision. They have been extremely consistent, are good at communicating where my vehicle is in the repair process, and were very courteous and professional. I have no reason to shop for anyone else to do any body work because they have done such a good job. I would not hesitate to recommend this company and would use them again myself in a heartbeat.To show you how courteous and considerate they are, Mark the General Manager put $10 of gas in my car's tank because the gas light was on when it was dropped off. What a class act!Services: Painting, Body & Trim

  Sabrina Jones
2 years ago
I walked in to ask for an estimate for a simple paint touch up and without even asking what I needed automatically turned me away (at least that was the impression that was given off). They expressed multiple times how backlogged they were and that they weren t willing to even schedule to provide an estimate for two weeks. Never asked for my name or what I was wanting an estimate for.The amount of time it took to turn me away they could have likely provided my simple estimate.

  Tonya Conner
a year ago
They took great care for my sons truck. The entire rear end needed to be fixed due to the accident. Highly recommend!Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim

  Preston Mann
4 years ago
While our repair took a bit longer than we expected (our car sustained significant damage) the customer service we received from Caliber was fantastic. Jose went above and beyond in every phase of our experience. Repair itself was high quality and worth the wait.