Papé Kenworth

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rusty Bolts
2 months ago
Owner/Operators, avoid this shop unless you want to fight to get your truck back and then it will derate on you. Not to mention the fact they kept our truck two weeks longer than they should have! We made an appointment a MONTH early for a new radiator and an in-frame. In-frames on average take 43 hours to complete. They took a month. Parts were ordered before we left the truck. They were given specific instructions to not perform any work not covered by our after market warranty, including labor. When the final bill was tallied they charged forty dollars more per hour than warranty covered. They were instructed specifically to check the after treatment system due to the potential of oil in the filters. They only did a regen and called it good!? Very FIRST LOAD after picking up the truck the engine went into FULL DERATE in Wyoming and we barely made it to a shop, in the snow, freezing temperatures. Over $700.00 later and a force regen done on the truck by a gracious mechanic who didn't want us to freeze we finally got moving. The inframe had multiple problems, fuel leak at fuel rail, oil pan gasket leaking-not installed correctly, DEF injector full of carbon and soot, DPF filter full of carbon and soot, EJR system was not verified at all, imap sensor full of carbon, EJR full of carbon, Delta P full of carbon, diesel injector for exhaust full of carbon ( could not regen). We requested to be compensated for the derate and amount we were overcharged and did receive that however; to do even that took over a month of Pape Kenworth claiming they owed us nothing and of "all the favors" they did. Owner operators, be careful if you go here, it was the second time we have had to fight them for awful mechanical work done on our truck which cost us money and lost revenue. 'Fool me once, fool me twice' never again will we go here, for any reason.

  Sable Hund
4 months ago
To be honest I do agree with the reviews that the staff in the office are above average and friendly and knowledgeable. But....it ends there. We brought a T680 in to have it completely gone through to get on the road ASAP. We mentioned the company we were leasing on to and the truck had to pass a DOT Inspection. One thing we noted is the customer service as far as keeping you up to date on progress is non-existent. We had to call everytime. Owner Operators do tend to get charged more on average but after the cams and valve train, and what we thought was a pass everywhere else we picked her up to the tune of almost 18k. The truck was driven about 2 hours away for inspection immediately and FAILED! Cracked brake lining and inner wheel seal was so bad it was leaking on brake pads. Air leak on fan clutch. Over a grand in additional repairs to pass Inspection. Upon contacting this dealer, their response was, " Well you signed the papers, we're not responsible for anything" and they refused to consider any restitution". UPDATE: After reading the review we were contacted by Pape Kenworth ( owner) and requested I phone. I did. That afternoon we received a call from Jeff at the Roseburg location. I must tell you that he was extremely concerned and reiterated that it is Pape Kenworth's policy to right any wrongs that occurred to us. Basically our faith in Kenworth has been fully restored. Jeff immediately " made things right" and did so in 24hrs. We fully understand mistakes can be made by mechanics. But Pape Kenworth has held their standards higher than other shops, which with Kenworth we have too. We have always been loyal to Kenworth and are pleased to say, they stepped up to the plate and hit a home run! Thank you again Jeff for your professionalism, it is greatly appreciated.

  Floyd Schrock
a year ago
My name is Floyd Schrock, my experience over the road is 33 years plus owning my own company for 8 years, I need to pay the bill when the work is done, our truck needed some work, broken clamp on the exhaust, Express lube, they noticed the air drier cartridge needed replacement, and troubleshooting air bubbles in the radiator, and a few more issues, we drove 250 miles to there shop, if you can get to there shop, you will be very happy you did, Jeff Johns was in service, they're very good at listening to what you want and work very hard to make sure everything is looking good and working. This is my number 1 place for all my business, today, this is the 3rd shop for troubleshooting the bubbles in our radiator, it was a cracked air compressor head on our air compressor, only two air compressor in the US, they got one of them on order, they are very good at getting things done right. A great team of people working harder for the customer than any dealer I know. Thanks again for the great service and on time to get the work done. Floyd Schrock.

  Naresh Kumar
a year ago
I got my truck fixed here and next day same code popped up with check engine light . They charge me $3000 and replace one of the charge air cooler . They charged me $3000 for something that never got fixed. Now I am at another location getting my truck fixed for same code. Do not go to this people they are rip off.

  Jessie Insua
10 months ago
This place is one of the most amazing people I have met. During my truck in this shop I was treated like second to none from service assisting what need to be done in your truck Excellent overall.

  Trucker love
a year ago
my transmission went out on my due too center bearing and they got me in quickly. i was there a little while not on there part, but getting the right parts. as sson as the got them, i was done that day. very good communication as well.thank you Cody and Jeff

  K. Columbia
4 months ago
My big thanks to Guen and Tylor!!! Great job

  will lemons
a year ago
Very nice people to work with got me and my little pup dog in and out quickly. And even let me bring my puppy into the waiting room and gave her treats I recommend them to anyone

  Mayra Ochoa
4 years ago
If you own semi don't get work done here! Terrible service had semi sitting in there shop for almost 9 days. They are full of it. Lack of integrity, lack of communication, lack compassion and honesty. Just give you the run around. My significant other has been driving for 13 years and this has been by far the worse experience ever.

  Roderick Lovely
4 years ago
On 03-25-2020 I was informed I would be look at on 03-26-2020 for service. Called mid-day on 03-27-2020 still wasn't any diagnosis done to truck. They customer service don t really give f#ck they don t reach out to you to tell you any updated info about truck. You have to do all the calling and when you do call they give limited info. Please if you looking for work done in a proper time and great customer service this is not the place. Today is 03-30-2020 and still in the shop and and still can t get a answer when I m going to be out the shop. Im in the shop due to derate and not able to regen issues on a 2020 truck.

  Teresa Anderson
4 years ago
Julie works in the parts department. She is awesome. My husband always asks for her. And she always has his order ready when I get there to pick it up.

  Logan Garcia
7 years ago
I had a top-notch experience with this Pape Kenworth location. Phenomenal customer service. It is the effort of businesses like this that keep my company successful. Specifically, I was helped by Richard.

  Mike Hawkes
9 months ago
My girl is getting sick so we r parked in parking lot heading home. Winchester bay

  Weston Lohf
5 years ago
Always a great experience! Great people!

  Jim Meadors
a year ago
Nice people. Kenworth prices. Not their fault. Very helpful and quick to find the right parts

  Edward Morris
5 years ago
Very polite, but way to long to check truck. Had to come back the next day, and it still took almost 2 hours for 2 trucks.

  Theresa Villalvazo
5 years ago
Amazing repair department, great prices, knowledgeable staff who are helpful and friendly. Prices and workmanship awesome

  billy Lloyd
4 years ago
Very fast and friendly service. Had an update done on a company vehicle and was in and out in 20 minutes.

  chrisopher erwin
4 years ago
Super friendly staff, very quick to fix issues on my w900. Even offer after markets goodies for the trucker

  Allan Wicklund
3 years ago
Well parts from second store location to theirs very adequate service and parts department

  Frank Moore
4 years ago
Really nice. Employee s quick to help out

  Steve Gilbert
a year ago
Awsome staff excellent work

  Luke Aman
6 years ago
They do good work.

  Brian Kelly
4 years ago
Got right to me very pleased.

  juan valdez
5 years ago
Good people smart techs

  Joel Wallen
7 years ago
Great folks, Great Service!

  Dave Leroue
a year ago
New engine in school bus

  Jeffery Byars
5 years ago
Good work ,great help

  Mike Riley
3 years ago
Roseburg pape is the worst.

  Justin Camden
6 years ago
Great service and people