MasterKey Storage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jim fairbanks IV
4 months ago
Been a smooth transition from previous owners. Every time I ve called I ve gotten nothing but the most sincere and helpful information. If I had anything bad to say it would be about the automated system however according to the lady on the phone they are already in the process of remedying it before I even had anything to say about it. So spot on facility and I d recommend looking for a unit from master key if it s an option for you.

  Jos Rem
2 months ago
Great service so far, only critique would be how narrow the space to drive in is. The people I've spoken to so far have been great and helpful, process was simple to move in. Would be 5 stars if there was a little more space to get around when other people are also accessing their units.

  GigiZofia Fraire-Wood
3 months ago
I was pleased by Master Key Storage 's clean and secure facilities.The only improvement needed is to add a leave in message, when no one answers the phone.And respond the next business day.This would make moving out a more smoother process.SincerelyGigiZofia

  Nancy Russell
3 months ago
Great storage units! They are clean! I also like that everything could be done online, but if I had any questions I had no problem reaching out to them to get an answer. Great place to do business with

  Belinda Wilberg
3 months ago
I've not actually met the new owners yet, just a misunderstanding of Not knowing of new owners and their ways of operating the business... I've RECENTLY put new locks ON MY 2 STORAGE UNITS, I haven't Been able to use them Yet BECAUSE They had their Own Locks on my Units BECAUSE they Cut My Other Locks OFF! I haven't heard from them yet..

  Lea Mccarthy
4 months ago
I really enjoy this storage unit they are available to answer questions and the units themselves are easy to access whenever you need. I have been going to this place before masterkey even took it over. I have used them off and on for 10+ years I would and have recommended them to anyone needing a storage unit.

  Richard Kallas
6 months ago
Travelling from California with a 30 ft travel trailer called on the way great. Price no ability to preview spot... I get it. Purchased a 12 w 30ft trailer spot. Arrived to find only a 10ft spot (we are 9ft) another building in front So no chance to back in without damaging the spaces next on either side. We had to drop it in main yard. They were wacky persistent in moving us into that spot assigned to us. We couldn't fit.Finally spot next to us moved and we got into spot after two weeks.Then we were told we had to move the next day. We are filing small claims if we can't get our money back or an extra month (we just put the cover on for the winter). CRAZY!We have pictures of the spot, measurements and lack of management (they are outside Oregon).Not sure what's up with this place it seemed PERFECT. Wish we could talk to someone but they don't call back. Everyone we talked to was from deep south America.Thanks for luring us here with your promotions. Thanks a lot....: ( Never received a 12 k 30 FYI and we asked to pay more

  Dana Short
3 weeks ago
The application process went smooth ....everything was done over the phone...i rented too small of storage at first, but i transitioned into another quite easily...had a little trouble with the storage container and their man was right there to help me....masterkey is a business i would recommend.....

  Frank Withrow
4 months ago
I was able to find a storage unit when so many were full. The unit was good and clean. I was able to use the site for many months and was very pleased. I ve told everyone I know about how happy I was.

  Suzette Batson
2 months ago
The only problem I had was when I went to put items in my storage I couldn't find my unit because it was a inside one an the hall ways were not marked well enough. But other then that the whole place look good an I like the hours they are open.

  Harmony Harris
a month ago
Move in process was extremely easy! I do wish there was someone in the office just to have that seamless customer service experience (that s why I didn t leave a 5 star)

  Shae Hume
2 months ago
Was a great storage unit! Lots of space, easy access, very clean. Great price as well very impressed! Will recommend and look into in the future.

  Veronica Deubner
2 months ago
Master key has made it so easy to rent a storage space online without having to do so on regular office hours. Everything went smooth and the space is dry and clean .

  Clinton Duncan
4 weeks ago
Great customer service, clean almost brand new feeling facility, over all the best self storage I have used.

  Alex Davis
a month ago
I ve used this place for about 2 years now and they are amazing and the prices are even more amazing. I would definitely recommend this place for any family or friends.

  Jose Correa
a month ago
Great customer service. Very easy to rent a unit online. I would recommend them to anyone.

  Tiffany Puente
3 months ago
Seems like the gate wouldn t close on our first night there - and there was a homeless woman walking around trying to find her unit. But the staff is excellent the prices are fair.

  Gordon McElhaney
3 months ago
Rented online and given a unit that was not very accessible and was through gravel. Cannot seem to track anyone down to talk to them locally. Very disappointed, to top it off they put their own lock on my unit and did not bother to contact me at all. Now I can't access it cause I can't reach anyone on the phone.

  Arsenic AS33
2 months ago
My dad had a storage unit there before they changed to the current owners but it's a pretty fair price

  Lisa Daugherty
2 months ago
I have been using these storage units for over 10 years and I have been very happy with them. I will continue to use them until I no longer need them.

  Joann Kottwitz
5 months ago
Do not recommend the storage they have had the gate broken twice now you have to call the customer service to have them open the gate but I ve called several times and they hanging up The only time I can ever get into the storage if I go early in the weekends It s been about three weeks since the gates been broken and they haven t fixed it the last time it took several months it s been a lot of people going in and putting their own lock on the storage units that are not theirs I got a unit and when I went to go and put stuff in my new unit, there was already a lock on that unit because they don t have any security or any maintenance people that are watching it they raised their prices But yet can t manage to fix a gate or have security so people don t break into your storage I don t get paid until the time they lock us out of our storage unit they won t work with you, but when I pay the fee and everything to get the lock off, I still had to wait several days for the maintenance to show up to take the lock off when I called they said there and said there s not a maintenance person there every day so I have to wait for when the maintenance person decides to show up when asked if I can get another week because I m trying to move my stuff out and I can t with the gate being closed was told that I would not be able to get a longer grace pier to get the rest of my stuff out, unless I paid another month due to the fact that I was able to contact them and get it during the day they have no regard or no care that people have jobs and cannot get to the storage unit during the day and by the time that we get off work the customer service is closed so we can t get into the unit

  DC SLIM
4 months ago
If u need Storage ? Give MasterKey Storage a call, There process was not hard at all, Good Service.Thx. ; )P.S. Ur Welcome don't forget to enter me in the contest I want to win a gift card lol thx Erica G

  Darla Randleas
3 weeks ago
Rental was easy. Phone staff was curtious and very helpful. Facility clean and secure.

  Lorina Ladd
2 months ago
I have rented storage space here for many years with no problems tho with the price so high that may have to change in the future.

  Beth Rowland
3 months ago
Not a good experience. Solemnity with no notice. All personal stuff and teaching stuff. Relieved no notice

  Patty Jarratt
3 months ago
The staff at the office were very helpful and couldn t asked for more friendly personal

  Bob Bass
3 months ago
Facility seems very secure. Price just got too high for me as a fire insurance premium was imposed.

  Ian VanGordon
4 months ago
It s easy to sign up for when moving quickly. Less hassle than expected.

  K W
10 months ago
Everything is operated remotely. There is nobody on site and all phone numbers listed lead to a customer service rep who is located out of the area. I stored my things here previously when the prior owners were here and had no problems.Now? I m sitting outside the gate which will not open because their code box isn t working- I received no email, there is no note or sign indicating that it is not operating (and yet I m still being charged a full month) and when I called two days ago, I spoke with someone that told me it would be fixed as of yesterday. I m not sure how long the code box hasn t been working but I m beginning to wonder if anyone else even uses these units. When attempting to call today to both numbers listed, there is no answer. Pretty disappointed.

  Dustin Hade
2 months ago
Easy to get easy access. No problems just how I like it!!