Carquest Auto Parts - Baxter Auto Parts #18

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rose
3 weeks ago
I went to the Bend Oregon location on Friday 3/29/2024, I bought a Diehard battery and requested to take advantage of the free testing and free installation, well they tested my old dead battery for free but then was told that for the free installation "They really don't do that".I said you have signs on the outside of the building and on the Diehard battery display stating these offers, maybe you should take down the signs......Im understanding and especially if they were busy I would totally understand but there was 3 workers , me and one other shopper who was only buying wiper blades and left.Not cool!

  Jen Caughell
2 months ago
They picked the right battery for my car and installed it in the parking lot for FREE!!!!!! Awesome service!!!

  janice Holden
8 months ago
Needed an overflow cap for my radiator ordered it from another town and had it there the same day before 4pmExcellent customer service

  Kendra Wilson
a year ago
Guy on the phone was extremely rude from the time he picked up. Refused to clarify when i wasn t giving him the info he asked for. He just acted increasingly more rude and upset. Definitely take your business somewhere else.

  Kim Neal
5 years ago
My first experience with Baxter's was alright, the young man behind the counter was very nice and had no problem helping me. However this last visit today leaves a sour taste in my mouth. The older man behind the counter was rude when he asked what I needed. When I told him I needed a locking gas cap for my car, he told me that it wouldn't be found on the counters very rudely. He went and got the gas cap and told me it was going to be $13.99 like I didn't have the money or something. To top it off he didn't even ask if I needed help to make sure it was the right part, since they were closing soon. Well the part doesn't even fit and of course they are closed. Going first thing in the morning and getting a refund and going to any other auto parts store, anywhere but there.

  Cat Zwicker
4 years ago
Went in 11/02/19 looking for 2 specific items. Older Gentleman behind the counter did not acknowledge either myself or my boyfriend. When asked for a specific item the salesman all but grunted and said he only had what was on the shelves and did not move from his location behind the counter. When asked about a second item he did actually walk to a shelf and said "hmmm, we had one, most have sold it," and walked off back to his counter. He did not offer to see if it was a stock item that might be on order or offer to look into ordering it. Thank goodness there are other auto part options besides Baxter in Redmond.

  Eliot Chaffee
7 years ago
Probably some of the worst service I've ever gotten. Thanks to Gorden I'm a lifetime Oreilys customer. He made it very clear my issues was an irritation to him and actually refused to help me at one point until I went back into the store and explained to him that Baxter's was the only place in town that had a Diagnostics Reader and that I needed it done and he threw a fit about it. Another customer walked in and he refused a second time to do a quick reading. So I left, and I can see from other reviews I'm not the only person that had this problem. 02/12/2016

  Eric Marcus
2 years ago
This Baxter location is very small with limited everything including parking. They do NOT offer the tool to see what your check engine is on for so there are definitely better options in Redmond.

  Brittany J
7 years ago
Went there for a quick diagnostics for my Jeep. Gordon refused to help because he was the only one working. I was the only customer inside, he could've quickly taken care of me as his only customer, but instead insisted on arguing about O'Reilly's not having their diagnostics checker and being combative. Thanks Gordon, you're a real help. Not. Never again.

  JOHN BENSON
7 years ago
This store steals your parts and wont admit it. They took a bearing I was using to find the right race worth $45 and refused to give it back saying that their inventory shows I didn't have one in the first place. I'm sure that inventories have been wrong before. Ten years in the military and two tours can confirm that. I then had to pay $25 for a taxi to go to a different parts store across town and buy another $45 bearing. That's $115 that Baxter Auto parts cost us!!!

  craig houghton
2 years ago
I have visited Baxter's auto parts on several occasions they are well stocked with American and foreign auto parts as well as some basic general merchandise for vehicles

  PS Johnson
a year ago
Got hood struts ordered-in for my daughters car and we then put them on together as a daddy-daughter project. Thank you.

  Alex
5 months ago
The only way I can get my parts

  micheal magnuson
8 years ago
They always have what I need , great quality , and better prices , I'm liking them a lot better than Napa now days , and I've been a Napa guy since I started driving and racing years ago !

  Stephen Fields
2 years ago
Very knowledgeable staff. Very helpful. And any day you get to harass Paul is a great day.

  Robert Drew
4 months ago
Have good car experience

  Robert Mckheen
a year ago
Had a hard to find part. So good to know they have hard to find parts.

  Ray Murphy
3 years ago
Very knowledgeable and very courteous. No questions asked if you return a part.

  Kiyel Chase
2 years ago
Locals spot. All your standard car goods. Helpfull staff that are forthcoming with crucial info.

  Jim Barrick
a year ago
Called about a part, went in and staff had saved it on counter for me

  Jeramie Wright
2 years ago
Good fast service. Even the new guy was not phased by what I needed.

  Kelley Cox
4 years ago
I have given this place half a dozen chances, I ve tried to shop here because it s a local Oregon business but they are just too unpleasant.

  Scott Summers
3 years ago
Great service, knowledgeable staff, lots of parts in stock.

  Vanna Zetzman Boyer
3 years ago
The men are not as welcoming or pleasant as the women that used to work there.

  Jay M
5 years ago
Poor selection, grumpy manager gave me a hard time about returning parts. Will not return

  Aj Contreras
2 years ago
Super nice helpful staff and help you find what you need

  Tonya Johnson
2 years ago
The guy was very rude at the timeWas not helpful at ALL. I will go to Napa

  Heidi Mauch
5 years ago
Just spoke to a gentleman on the phone name Brandon he went over and above to try to help me even called Portland on a product To try to get an answer

  Brett Blake
3 years ago
Fast friendly service, always get the correct part!

  Mo Dunkin
2 years ago
Great customer service very help.