Nissan of Portland Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Graciann Harrington
4 months ago
Just.bought a certified vehicle there. Very helpful, approachable staff. I am very satisfied with my car!

  Koy Saechin
8 months ago
WORST CUSTOMER SERVICE EVER!! In October 2022 I brought my Altima in because my airbag light came on. I was told that my passenger seat airbag would need to be replaced. So we ordered the part and I paid for it. The part, at that time was on back order. They told me they would contact me as soon as the part came in.. a couple months go by. I hear nothing. So I call. I m told the part still hasn t come in yet. Another month goes by.. nothing. My fianc� calls and we get the same answer. We called a handful a times after that and told the same thing.. that they d contact us as soon as the part gets in.. it is now August 2023. My fianc� calls to check again and we are told the part is in.. it came in January 2023. He asked why we were not contacted like we were told we would be multiple times. The lady he spoke to proceeded so state that we were contacted twice. Which we were not, as we did not receive a voicemail if the call was missed. Both times they contacted us, no voicemail? Seems convenient.. they state they have no record of us contacting them multiple times for the status of the part. We ask for an inconvenience discount and the lady proceeded to say she could only do 10% with a coupon because they were already honoring the labor price at the time we ordered the part. She acted like she was doing us a favor.. she proceeded to continuously tried to over talk me and interrupt me while also acted as if I were dumb. Very unprofessional and that shows how much they could care about their customers.

  Calvin Hodgson
2 years ago
The process was easy and there was no pressure to buy anything extra.I scheduled my service ahead on their website to guarantee a spot for my oil change and tire rotation. Check-in was quick and waiting room has some coffee/tea if you are in the mood.Their complimentary inspection told me exactly what could be an issue in the future and what is in great shape. No pressure like some places where they will show you a dirty air filter to get you to buy it. Just quick easy visuals on their inspection report.Quality service and out in a little over half an hour after check-in.

  Zoe W
a year ago
If there s a future in car dealerships it ll be because of people like Ruslan S. He made the car buying experience approachable by listening to our needs and being patient while we worked through the process of determining if they had a car we wanted at a price we could afford. He came off honest, kind and not pushy. Thanks for the pizza and for helping us get our Nissian Leaf Rus!

  Cam Andrews
2 years ago
I love the service department here. They communicate with you about your vehicle, what's being done, what needs to get done, the time it should take and they have fare pricing.It's rare to find a shop that does great work, is honest and won't charge you an arm/leg/& first born child.This crew definitely sets the gold standard for me.

  A J
a year ago
Helped me with my odd car issues and upheld my warranty properly. Very friendly and knowledgeable staff too. Quite a busy place though.

  Kimberly Tucker
a year ago
Jon was extremely friendly and helped me get the work I needed done complete without adding excess services while still professionally recommending future services. Will come back again!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Sharon Mathnay
2 years ago
Overcharge and takes too long to get something done. They did go over and check out the vehicle but honestly didn't do anything for me except charge way way Waaayyy too much for doing absolutely nothing. Didn't even change my oil or inside air cab air filter like they had said they did. Ridiculous when the Dealership (s) Don't even Do their job(s).

  benjamad bowen
2 years ago
All staffs here very friendly , them all professional, shop are very clean , we very happy to buy a car here

  Mark Hanson
a year ago
Great service. Friendly and informative employees.

  Alexander Jones
2 years ago
Didn't want to help me because it was semi close to closing time. Overall a really unprofessional experience.

  Joseph Langley
a year ago
Love these people big Nissan Fan bought a truck!

  Mike Deloney
a year ago
Great people better service. Thank you

  Arne Hartmann
2 years ago
Efficient and Effective!;)Thanks for good service!

  Francisca Be
a year ago
Nice customer service.