MS Glass Outlet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  L Hardman
2 weeks ago
They got our car in the next day to do our windshield. They did a great job. We left the car there while we ran errands in the area and they had it done within a couple of hours.

  Olivia Porior
4 months ago
MS Glass did a great job at replacing my front and back windshield! I was so relieved to have it done quickly and at a decent price. The only thing I was disappointed with was all of the glass left in my trunk. I had cleaned out my car and put everything the trunk so it did not get in the repair man s way. Little did I know all of the shards would get into my personal belongings in my trunk after the repairs. I don t know how glass repairs work, so this could ve been on me But I spent 3 hours vacuuming glass out of my trunk after and I am still finding some, even about a month later. Not to say they didn t do a wonderful job, but it has been difficult to clean all of the glass as the shards seemed to stick on everything.

  Mohammad Khoshbin
6 months ago
Unfortunately I just got back from my trip come to find out my car was broken into glass all over the back seat. ONLY place that could get me in was MS glass. Got me in same day took care of my back window in about 2 hours and cleaned up so well that I forgot I even had a broken window except my 500 deductible that I had to meet and paid.These guys ROCK especially Valerie and MikeService: Auto windshield replacement

  Rey Suescum
6 months ago
Highly recommended! Called back first thing in the morning and we re very professional / efficient with their work. Thank you for your service!Service: Auto rear window replacementService: Auto rear window replacement

  Stephanie Soquet
10 months ago
I went here quite a while ago but I'm just now leaving a review because I've had a leak in my car for some time now due to to them NOT replacing (reattaching) my water shield/plastic lining after they fixed my rear passenger window. It has caused a major leak in my vehicle which I now have to pay hundreds of dollars to remedy. I don't understand how they could miss such a thing -- it's utterly ridiculous. The entire water shield/plastic lining was completely gone from my car door. I am very upset over this. How difficult is it to reattach a piece of plastic lining? How could they miss something so important? I will never return to this shop after such horrible service. Shame on your shop for overlooking this matter!!!!

  Beth Cook
2 years ago
Great customer service. They got us in very quickly, while the other guys our insurance suggested had a 3 week wait. Who can drive around safely with a bullet hole in their windshield for 3 weeks. I appreciate them working with us to get our work truck back on the road.

  Grant Chmilowsky
a year ago
I had a windshield chip repaired right in my apartment parking lot. I called, scheduled the same day. The job was completed in 15 minutes. Great Job!

  Billy Shauna
4 years ago
I would recommend this shop to anyone needing a window repair or replacement. I spent the majority of my day calling around asking for quotes just to either be put on hold or not get a call back...until I spoke with Sean at ms auto glass. He was honest, friendly, and asked questions instead of assuming. He kept in contact with me to smooth out all the fine details before my appointment so that nothing was missed or no surprises for me. Even called me back to let me know the price difference etc. amazing! The day of my appointment I was preparing to be there for atleast a couple hours but my daughters and I were there for no more than an hour in a half and the window was replaced and it was great. The office ladies were very welcoming and accommodating to my kids. This company and location has a very warm welcoming atmosphere and is the most honest place I have been or talked to about our window. If I ever need another window repaired or replaced this is the place I will go or recommend.

  Emma Set
4 years ago
Being a native Oregonian, great customer service use to be a normal response I took pride in telling people that visited our gorgeous state. As of late, not so much! But there a few businesses that do deliver, and in the case of MS Glass, that s an understatement! I scheduled a windshield replacement on Wednesday, and I was blown away. When I called in, Tamara (who answered the phone) said I should plan on an hour. My car was ready in 45 minutes. Wow, but that wasn t the best part. They have one of the cleanest facilities I have ever visited, from their service bay, to their parking lot and into their waiting room...spotless! Tamara greeted me with smiles and efficiency. Melissa, (another on the ball employee ) had my paperwork prepared and completed before I arrived. They have free WiFi, so I was able to get some work done while I waited. If you need a new windshield, don t go anywhere else! MS Glass is the place to go...5 stars!

  Heather Lawson (The Queen)
4 years ago
Fast and Friendly service, Great Pricing, Make an appointment for your auto glass replacements and or repairs.Ran across a local review, and just wanted to say, I am so glad that I ended up stopping by when I did. Got to say, I was a little worried when I was told my window most likely would most likely, not work properly or not for long, without Major repairs/replacement but, in fact, it worked and is working still better now then ever before. Thank you.

  Alisha Mannis
5 years ago
I have been using MS Glass for years, first time at this location. The best customer service ever! Had an appointment at 9:00 am. They said it would take an hour, they were done early. Front desk had free WIFI, was clean and comfortable while I waited. Tamara and Melissa both were friendly, knowledgeable and prompt! If you need windshield replacement, this is the place to go!

  Holly Foran
3 years ago
I've had 2 windshields and one wing window replaced here and all 3 times I searched around town for the best prices and ms glass had the lowest each time. They do humbly admit that it depends on the car model as to whether their pricing is comparable but so far my Chevy cavalier, Toyota 4runner & Mazda 3 have all had the best pricing with ms glass. Thanks to all the employees at the McLoughlin location for making my life easier!

  Phuong Ha
5 years ago
Melissa was a rock star but Lynn was also a rock star in the making. Both were great. Super friendly and helpful. I was in and out under an hour. Absolutely the BEST prices around. I called 7 other places before coming in to MS Glass. Some were as much as 3X as much. The guys in the shop were fast and efficient. Look, glass is glass and replacing it boils down to price and service. MS Glass out priced and the service was excellent. What more can you ask for? Boom! Done. Highly recommend them.

  Rhiannon Jaye Schwisow
5 years ago
My BMW windshield was replaced at the Milwaukie location. Melissa was really nice and did a great job coordinating my repair with the dealership I bought the car from a few days prior to having the windshield replaced. I was about 15 minutes late due to traffic and she was worried they wouldn't be able to do the installation before closing, but two guys worked on my car and it was done in under an hour. They tested my rain sensor to be sure it worked and sent me home with simple instructions on how to take care of it while the windshield set.

  Steve F.
8 years ago
Thanks to Melissa, I got this windshield replacement scheduled the very next morning after I called it in to my insurance company. I'm surprised they had these in stock or could get one so quickly since this is a 2014 model. Installation was done very quickly and I was happy with the result.

  Nathan Hillman
8 years ago
If you like after market parts and crappy workmanship then this is the place for you. They may have nice workers but their customer service skills are severely lacking. They replaced my windshield with a new one that didn't fit properly and covered up the edges with weather stripping that looks like cheap electrical tape. I will never go to them again. I will never recommend them and if you have any common sense you will stay away from this place.

  HWC
9 years ago
I usually do not take the time to write reviews as good customer service and quality work should just happen automatically. This day was a bit different because of the outstanding two ladies at M S Glass. Nicole Kennedy and Melissa Mai turned my day from overcast with a chance of rain to bright and sunny with nothing but beautiful smiles. Thanks girls... you are the best.

  Ron Binam (JuggaJugga)
4 years ago
Good service, the only reason it isn't a 5-star rating is because when I had my windshield replaced my radio antenna that ran along my previous windshield didn't get put back on and there is a small gap between the rubber seal of the window and the molding along the car. When I asked about it I was told there shouldn't be any leaks that occur due to this but it isn't a strong confidence booster.

  marc n
4 years ago
Very helpful with my schedule as I was on call when I was in need, M S glass was on time, very efficient and clean.I've done business with M S glass several times and I'm still as happy as the first time I had a windshield installed.

  Molly Wentz
8 years ago
MS Glass Milwaukie took great care of me. I came in with two issues, but due to my financial situation I decided to only fix one of the problems. We scheduled to have it done the next morning. But I changed my mind at the last minute and wanted my back window fixed as well. They were super flexible and friendly and got the part ordered. I'll definitely be coming here for all my future glass needs!!

  Sonny Trinh
7 years ago
If you're looking for a quick repair with friendly faces and a chill vibe you came to the right place. Called in to set up an appointment and they already had my glass ordered. Other places told me it would take a few days. Really happy with the service. Thank you guys and gals.

  Alexander Sumowski
8 years ago
Had a break in that broke my passenger window. Would've cost $155 with my insurance, but after explaining my situation in an email, I was contacted the next morning and they given me an employee discount. In the end, it cost me $130, and went in that same day. Only took them an hour to replace and clean the broken glass. Though they didn't have any money to break my change, they just gave me some premium glass cleaner. 10/10, would go here again!

  Eric Edwards
9 years ago
Being a BMW repair shop we need a glass company that will take care of our clients cars with high standards. That company is MS Glass!! Melissa has gone over the top to make sure every job is done to our standards. Melissa always makes sure the job is done the same day and her installers make sure all systems work when they are done. They are the only ones I will trust to install a windshield!

  John B
9 months ago
Called around and this was the best price. Happy with the installation. Would recommend.

  Allie Alexander
5 years ago
AVOID LIKE THE PLAGUE! I had the pleasure of having my driver's side window replaced here after someone broke into my car. After paying $180 for a new window, they informed me that the motor was broken in the window but if I bought the part they would give me a STEAL on labor and only charge me $90 to put it in.After having someone with a soul inspect my window motor, I was told that the technicians simply did not bolt the regulator to the new window and unplugged the motor. After PLUGGING the old motor in and buying new bolts, works great. Thanks for trying to rip me off MS Glass Outlet, people like you make the world go round :) Wish I could give negative 5 stars.

  Ryan Healy
5 years ago
Good prices. Good service. They let me park my vehicle overnight since I couldn't pick it up that day. Not only that, but they vacuumed out all the broken glass I hadn't had time to clean up!

  Jeff Graf
2 years ago
Wonderful experience with MS Glass. Tania and Chris/Kris were very professional, knew what they were doing, and gave great customer service. Will use again when the time comes.Service: Auto windshield replacementService: Auto windshield replacement

  Alexander Struloeff
5 years ago
Came to Ms glass outlet on SE Mcgloughin my windshield was cracked. Melissa and Tam went above and beyond to get my windshield fixed ! The best customer service I ve ever experienced I would highly recommend anyone check out MS glass outlet on Mcgloughlin there are the absolute best

  Robert Weigel
6 years ago
While the windshield seems ok, they apparently threw away my WASHER FLUID TUBE which they no doubt broke trying to remove the cowling piece below the wiper arm on the driver side. I went to use the washers when my window was unclear and...nothing except on the passenger side. THey simply blocked the tube with a rubber cap so that fluid wouldn't just shoot under the hood and tossed the rest of the tubing! Didn't tell me. Should I sue them? The Tania lady says she has no authority to send me 45.00 for my time involved and the part so far...the boss is 'on vacation til the end of month'. Is it that hard to give him a quick call and ask for permission to give back 45.00? Why do people give you bologna hassle over such a petty amount when they've done something SO WRONG!??? The washers have always worked and nobody has had reason to pull that cowling til now. I was with my friend when the windshield initially got cracked when we were driving it up from San Diego years ago and he's used the washer many times and it always worked ok but he just let the crack go til now and wham all the sudden the hardware comes up missing and a cap on the tube after i take it to have the windshield done. (Not to mention the grommet on the other side which I'd already observed was in place when I was checking out the vehicle, was knocked out of place just hanging in the compartment.)UPDATE: After I said 'Ok you've cost me most of an hour of my time writing complaints and arguing with you guys... the bill is 70.00 now. Well now it's 75 as I took several minutes here. THey sent a check for 45 the other day and there it sits til they give me the total I specified for my actual time out on this. It's as though they just HAVE to say 'well your time is worth nothing to us'...

  Eugene Hogan
6 years ago
MS glass has consistently had the best prices. They are also very quick to respond, and will come to you to replace a windshield. Doesn't get more convenient than that.