Halsey Automotive Repair Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Goers
5 months ago
Got the clutch replaced in my 2016 Jetta. They did great work. Went back for some misfire issues. Car is running great at 115,000 miles.Service: General repairs & maintenanceService: General repairs & maintenance

  Allan Church
8 months ago
I had called around to multiple shops and only got voicemails. I called Halsey Car Repair and they picked up on the 2nd ring!! Even though insurance ended up totaling my SUV, this group were incredibly knowledgeable, professional, and empathetic. I will refer anyone I know who asks about a car shop to them. I know (heaven forbid), that they are the only place I will take my car after an accident. Thank You Halsey team for making the loss of my car (which I loved) a lot less painful.

  Dan Man
10 months ago
I got my 1990 Vanagon serviced here and they did a horrible job on my car. Installed an antenna that's already loose. Already experiencing leaks that were fixed less than a year ago. They replaced my rear hatch struts after I told them that I already installed new ones. They also replaced cosmetic things that I didn't want to spend money on. Halsey Automotive won't listen to you and I won't be coming back for any services. Also good luck getting your car back, it will probably sit there for a long time.

  Jas Harnett
a year ago
Great place for vw items. Their staff has always been very helpful and patient with me and other customers from what I have seen since 1983. Their prices are competitive within the industry, and they are the best source in the Portland and Vancouver areas for 90% of all vw supplies. They also have supplies for Japanese and other Asian vehicles.

  Travis Cooke
9 months ago
I only have one interaction worth of experience with this company, but I feel like it s enough to write this review. The gentleman at the front desk did not have time to look at my car that day, but asked what my issue was, listened, and knew the issue. That help saved me so much worry and time. Thank you Sir!! I will come to this shop as long as I have a VW.

  Jerry Reynolds
6 months ago
I love this place I visit here almost every day the people are friendly knowledgeable can fix almost anything Volkswagen or audi I love their parts department any foreign made they can probably get parts for to keep you running well that's all for now thanks for tuning in JR

  Drew Church
8 months ago
I have a 2001 Rialta MH that developed an engine issue, Never been to Halsey auto repair. I live in Salem, Tom pretty much diagnosed it over the phone. The MH ran so bad I had it towed from Salem, Took it in on a Thursday and it was fixed on Friday. Nobody in Salem would or could give me a strait answer as to the exact problem and they could actually see it and hear it run. Tom told me over the phone and he was right. Reasonable price to repair it too. Thank you Tom, Debra Jerry and Buddy the dog.

  Bob Jaques
a year ago
I've been doing business with Halsey for 20 years for VW and Audi work. I've always received straight-forward information and recommendations for service from folks who clearly are experts with both brands. At times I've been advised NOT to have service done because of the expense vs. immediate need; I appreciate Tom's taking the point of view of the customer. Occasionally unforeseen bumps mean a few extra days at the shop, but I'd rather drive away knowing the car is fixed and safe, than leave it to another shop that occasionally works on VW or Audi.Services: General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Engine repair, Vehicle Inspection, Auto brake replacement

  ruby hosking
2 years ago
I worked with Tom - he explained my cars issue and time line to get it fixed very well. He called when he found exactly the issue with a reasonable price. Got my car back sooner than expected! Also, he noticed some issues that were covered under warranty/recall from VW thankfully he didn t try to upset me on those repair but instead sent me to a VW dealership. Great shop 10/10 recommend!

  David Devora
2 years ago
Excellent customer service, comprehensive car parts care, and organized facility. My only negative is some parts are not made in Germany. Sometimes the country of origin is not clearly labeled, too. My last part had something scraped off. However, I ll still get my VW parts at this location for now.

  chris jackson
a year ago
Wife and I recently took our 87 Westfalia in for some work for the first time because our mechanic stopped serving vanagons. We got an appointment right away, a quick diagnosis, and upfront about costs. We had zero problems from start to finish, and the van runs beautifully! We definitely found our new shop!

  Phil Orchard
2 years ago
If you own an out-of-warranty VW or Audi look no further! This shop is awesome. Quality work for a fair price. As a bonus, they are attached to a great parts store that has all kinds of stuff (like a full selection of Liqui Moly fluids) for German cars.

  Andy Pernsteiner
2 years ago
Even though their mechanics are working through a big backlog, they were able to squeeze me in last minute for a quick fix for my 2002 Eurovan camper which had been throwing some transmission related codes. The van was in and out in less than a day. I'll definitely be coming back!

  Laura Phelps
8 years ago
My boyfriend and I were treated horribly from this business. We were cussed at, yelled at, had my keys thrown at us and were kicked off the property for arguing the quality of the repairs done on my car. Over 2 visits in an attempt to have an extremely bad wheel bearing fixed and window mechanics diagnosed for a window that wouldn't roll up, I was charged $50 for the diagnostic. But after the diagnostic they had broken the door handle inside the vehicle so the door could not be opened. They claimed they had nothing to do with this. Had it checked by another mechanic who said it was clearly broken by Halsey and not completely put back together. Halsey ripped me off to repair nothing and break the door.As for the wheel bearing that was bad, it never got fixed during that visit! They replaced the wrong one! One that was in good shape. I was told to bring the car back and they would fix it. They fixed the bearing and charged over $550 for $225 in actual repairs as I was charged for wrongful work that was their fault.When complaining about the quality of service they got extremely aggressive and hostile. We were repeatedly yelled at by the mechanic to shut up and told we were liars. Their excuse was things magically broke like a light bulb not turning on one day (no joke), which is ridiculous because a door handle doesn't magically break after the door has been taken apart and a bearing doesn't magically go bad between being repaired by the mechanic and picked up by the owner.They're very kind until you have anything negative to say about their quality of work done to your vehicle. After looking at the recommended and not recommended reviews on Yelp we see we're not the only ones with this experience. (Quick sum up of Yelp. We signed up specifically to write that review which automatically lists us in the not recommended reviews because it's how Yelp "prevents" spam posts until you upload a profile picture and or other reviews. There were 15+ one star reviews in the not recommended section of which people had the same issues and clearly signed up just to write a review like us.To sum it up, we were treated like horrible people, yelled at, cursed at, thrown keys at and 86'd from the property for arguing the quality of their horrendous service.

  Jason Ausmus
9 years ago
Haven't really worked with them yet apart from having them do a pre-purchase inspection on a vehicle I didn't end up buying. Their reputation for quality work means it may be a bit of a wait, but the word is that they'll do the job right.Unfortunately, the main standout of my experience with them so far was that you definitely shouldn't ask any questions about the popular Subaru engine swap. The owner jumped down my throat at my first question on the topic, and didn't seem to really take any of my other questions on other topics seriously afterward.Though everyone else was friendly, I would probably try one of the several other highly reputable shops in town before coming back here, for the sake of being able to ask questions freely without being treated that way.

  Kallen Amos
6 years ago
Had a good experience getting my Beetle fixed up here. Knowledgeable family-owned business had the problem narrowed down and repaired by the end of the day I brought it in for, and kept me updated via phone on the process throughout the day.My only qualm was the differing estimates they gave me, making me wonder at the final price, which thankfully turned out to be less than any of the projections, but could've just as easily not have been.

  davis davis davis
4 years ago
DO NOT TAKE YOUR AUDI HERE. I've been going to this shop for years, no longer. My vehicle has been in and out of their shop 5 times in the last 13 months, it's not the car it's the mechanic. Chris was the old Audi tech and when he left seems like so did the quality and costumer service. Why do I need to call to find out if my car is ready, if they have even looked at it after being at the shop for over a month. Just got my car back and the new hose they told me was the reason for leaking is leaking again after only 2 hours of it being back in my possession. I'm never going back, I'm tired of giving them the opportunity to fix their work and it not being fixed.

  cody rodakowski
4 years ago
This is the only indy VW/Audi shop in town to take your German vehicle to. They welcome you very warmly. They listen very well and understand the issues (especially a man named Lee). They explain options for fixing and the prices that come with them. Once they even offered a discount that reduced my cost almost $500 on a 9k bill. They do thorough work on your car. Very highly recommended for auto care.

  Jessica Proffer
5 years ago
One of the best shops in the PNW in my opinion. I've taken my cars to this shop for over 15 years, they have some of the best and well known, skilled technicians around. Family owned and operated shop, and honest good people. The parts department is super knowledgeable, and very helpful, no matter what you need. Highly, highly recommend this shop. You won't be disappointed!

  A V
7 years ago
ZERO STARS FOR HALSEY AUTOMOTIVE!!! Do NOT give these people your money. I don't care how long Halsey Automotive has been in business -- they are con-men. My experience was with Tom and a mechanic standing next to him. It was clear they were bullshitting me about work they had done -- over $1,400 for very simple repairs and maintenance. So I asked a question about whether they checked my heater and was there any problem with it? Instead of saying "no, we didn't check it -- it wasn't on your list" (as it wasn't).... they said: Yeah, yeah. We checked it and it works just perfect! Me: Really, heat comes out? Tom and Mechanic: Yes, no problem - plenty of heat! Me (now I'm really baiting them): You mean you turned on my car, turned the heat fully on, let it run and it was fine? Both of them nodded eagerly and assured me there was no problem with my heat. Here's the thing: my heater had been broken for a long time and absolutely no heat comes out. I've had honest mechanics tell me why there is NO HEAT. So only visit these dishonest idiots at Halsey Auto if you have money to burn and a yearning to listen to liars lie.

  Michael Cubbon
6 years ago
I'm absolutely blown away by people giving this company bad reviews.If you treat vendors rudely then sooner or later they are going have enough of your attitude and get mad themselves, they are only human.My wife and I have use them for her 2001 Beetle 1.8 Turbo for 17 years.They have alway been courteous, treating us more like family. VW's have a bad reputation for throwing up error codes, sometime with good reasons, other times inexplicably. Tom tells us when a replacement component is needed or if its OK just to reset the code and continue driving. I actually reset them myself these days if I know what the code is telling me. It's true that sometimes they can't fit you in for several days but that is just a reflection on how many people go to them becasue they trust them. They will often go out of their way to help, for instance a few years ago I took the car in on a problem. Tom told me that he thought that there was a secret VW warranty on that particular problem and to leave it with him. He the checked online and confirmed its existence, took the car down to a VW dealer in Gladstone, got it fixed under the warranty (my car was at least 5 years old at this point) and returned it to his shop for me to pick it up. He charged me nothing, not even for his time. Just last month he worked with a body shop, supplying them with a spare used driver's door to keep the price down. My bill was $1,400 less thanks to him acting as a go-between.

  John Dooley
6 years ago
Got my 80 Dasher back and it's running worse than when I brought it in. They replaced my clutch fork and somehow the clutch sticks. They installed a new starter and my car starts worse than when my old starter was in there and is now draining my battery. Supposedly they had a Dasher expert work on my car. What's worse is they got mad at me for coming to pick my car up at the end of the day like I don't have a job. Unless you hate your VW don't bring your vehicle hereResponse - I picked my car up on 2/13/18. Haven't been able to start or drive it since I parked it at my house. Shouldn't have to bring my car back for you to look at it again. It should have left you shop ready to go or at least I should have been made aware of any issues. After the attitude I got when I came to pick my car up is there any wonder I didn't call you guys back?

  Adam Monnes
4 years ago
Great staff, very knowledgable. Brought my 05 audi a4 in for repairs, technician took time to check over my car, and suggested the necessary repairs. Service was done same day, and at a very fair price. If you have a vw or audi, this is where to go imo

  Troy Teyema
7 years ago
I have two VW TDI cars which I have had worked on at Halsey Automotive multiple times. Every time they have been great. The issues have been resolved and I was charged a price very close to what I was quoted when they started the process. I would highly recommend them for any VW mechanical work you need done.

  Patrick Rucker
8 years ago
I wouldn't have work done on my or my wife's classic VWs anywhere else!I've been taking my 1985 Vanagon to Tom and his crew for 20 years: Tune-ups, leaking cylinder heads, brakes, coolant leaks, transmission repairs, replacements of allsorts, fuel lines, radiator, hoses. They installed some new shocks and springs just last year. I have received numerous tips, free advice, and have been told some of my plans were not good. I appreciated the honesty. The customer isn't always right!I have always considered their work to be top-notch, fairly priced, and Deborah (Tom's wife) has always been pleasant and fun to talk to.That said, Halsey Automotive Repair is VERY busy. What does that mean? You won't get your work done as quickly as you might like. What else? They are that good. That's why they are so busy!!!Now, there are a bunch of fast paced, new-comers to Portland who complain that their repairs weren't done quickly enough; guess what? You can have fast or good, but not both. While they have your vehicle relax, take the bus, ride a bike, or walk: it will do you good. Or just rent a econo-box if you must drive.Finally, this is a shop with people working there not God. Mistakes can happen, but if you approach problems with a smile on your face and love in your heart, you may be surprised how things will work out.Good luck!

  Ben Hill
11 years ago
I dislike mechanics more than dentists. I've never been robbed by an armed criminal, but I imagine it's the same feeling I get when I leave my car with a mechanic and await his or her estimate (which I assume will always be half what they actually charge me). Needless to say, when out '03 Cabrio all but broke down less than a mile from Halsey Automotive, I didn't have a whole lot of options and they basically had me over the hood. I can't believe how well it turned out. It was like a miracle that not only was there a very capable VW specialist nearby, but they were also honest. They fixed a transmission issue that the previous mechanic had botched, and although the sputtering engine issue returned several days later, they fixed it on the second visit... all service came in under $400. We can use 2nd gear now, and the engine had run great for a half year since. Also, the Cabrio had a check engine light that came on occasionally for as long as I can remember. Other mechanics and VW specialists have looked at it over the years, and everyone had an idea what might have caused it, but the advice if any was always to ignore it because it always went away. It hasn't come been since we took it here. If my Hyundai breaks down, I'm taking it here, too.

  Dale Walker
7 years ago
I'm going to give these guys a 5... Tom diagnosed and rectified the issue with my 78 bus driving like a champ.My guess the super low stars are possibly people who just took a shed of a vehicle in that was beyond a well priced repair.Too many people out there just too quick to rip into people and cannot come to terms with the fact their vehicles just had many problems.Tom... Thank you buddy and a massive thank you to your lovely wife too.

  Kuldip
8 years ago
Tom is not honest, I will never take my Westfalia there. It is an amazing story for a well known place for cheating customers, later I was told by few Tom has a reputation.After three weeks of keeping my camper, For a tuneup job he replaces my Digfit Control Unit. When I took it back because it has lost power on third gear he told me to change to higher grade fuel. Nothing helped.I then drove to california and asked my old mechanic to check it. After checking the old control Unit and the newely replaced by Tom has asked why I changed it. I drove back with normal power with my original Control Unit and it is running fine.I did not tell you how much all that costed me. Thanks to Tom.

  Ben Sea
10 years ago
Be ready for Halsey Auto to keep your car for longer then what you expect.I made an appointment to have my GTI looked at on a Wednesday. I dropped my car off the night before but didn't get a call the next day. I had to call them 15 minutes before they closed to find out that they "didn't have enough time to look at it" WTF Thats why I made an appointment TO GET MY CAR BACK RIGHT AWAY. I was surprised that I had to call them instead of them calling me. I ended up getting my car back Friday evening... 4 DAYS after dropping it off with an appointment. When I was in the shop office picking it up I noticed 2 phone conversations with people who where upset that they weren't getting their cars back too... I think they have a hard time managing their time and end up taking longer to get things done then they think... I am not going to bring my VW back here anymore. WARNING to be prepared to be carless for a few days if you give them your keys appointment or not.

  Toby Tinker
8 years ago
My wife and I have been getting work done by Tom and his guys for 20 years. Never had any issue with quality of price. They are all very noligable and very helpful. Would not take my vw anywhere else.