Green Drop Garage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Dillon
2 months ago
By far one of the best shops I've ever been to. Caleb and his team are truly exceptional in everything they do. When you go to green drop you'll be treated with kindness, accepted, and most importantly respected. They do a lot for the community and strive to be great. Not a lot of places left like this! Went in for an interview and was blown away with the way they do things and how much respect they gave me. Will continue to recommend anyone I know to go to green drop. Thank you so much for the opportunity!

  Mike Ritchey
4 weeks ago
I have used Green drop garage for years and have had nothing but primo experience. one in particular stands out. our transmission needed servicing. Green drop serviced it, yet Another problem occurred and it blew up shortly after we began our trip. Quickly, the hardworking experts at that shop bent over backwards to take care of us. I cannot rave enough about Green Drop Garage.

  Trevor Corrado
2 months ago
Went to the shop to get some help with a tire that went flat. Nathan and Forest were exceptional!! Nathan greeted me as soon as I arrive and Forest found the whole in my sidewall in no time. They even helped me by taking the tire off the rim since it wasn t fixable. I ll definitely be back and would recommend these guys!

  Aaron Duran
4 months ago
I had an amazing experience.My van had been acting odd for a few months and financial reasons I pushed driving it too far. It finally died and refused to start, and I had it towed to the central location on SE 9th. They did a quick diagnostic and initial readings suggested a completely dead battery. They installed a new one, but the next day before telling me my van was ready, they decided to double-check, and all electrical hell broke loose. Doors opening and closing. Pumps sometimes work, or not. Starting, not starting, the works. It turns out the TIPM was completely dead. If the computer is your car s brain, the TIPM is the nerve system that relays all the information.Sadly, it is a very proprietary and expensive part, and I was looking at about $2500 for the part and installation. I was utterly crestfallen, as I don t think my van is even worth that much, but I needed a working vehicle. After talking me down from my immediate shock, everyone at Green Drop Garage worked their butt off to find a more affordable solution. After a little over a week, they found a fully rebuilt one, and while the part is still expensive, going from $2500 to $1200 was a massive relief for me and my bank account. (This price also included labor and the new battery they installed, as it was dead).Everyone at Green Drop Garage was so understanding and had real empathy for my situation and I can t thank them enough. They have certainly made a customer for life, and I will comfortably recommend them to friends.

  Brian Miller
5 months ago
Used this service for many years until several months ago. We first had one car on the monthly plan, then two, and no bad experiences only nice, helpful, knowledgeable people. My biggest knock, until recently, is that it too became popular, which meant I had to be proactive about scheduling if I wanted get seen at the original shop. More a me problem, I know, so anyway so.....I was about to review them critically because I was having a helluva time cancelling our subscription. Neither of the vehicles on the plan are in town anymore -- one was rear-ended and totaled (nobody hurt) down in Corvallis, and the other is now down there replacing the totaled one -- and I have been emailing the billing dept. for months without even so much as a written response, let alone action. To boot, the phone number on the billing email loops you if you follow its prompts because it directs you away from their shops for membership issues. So as last resort, today I just stayed on the line without response and eventually it rang through to a shop. Nathan picked up, I told him the situation without anger or blame, and he did the right thing without hesitation; he owned it, said he'd handle it, and he did, within a few minutes, which is really the best you can hope for in a situation like that. So laurels for Nathan, and the shop on SE Central that always did right by us, and a dart to corporate and billing for being missing in action.

  Joseph Polivka
3 months ago
Hey, so I came here for a clean-up job. I had put a lot of hours and money into a catalytic converter replacement and it went sour when I realized the lower assembly was the wrong length and the O2 sensor flange was interfering with where the upper assembly connected to the engine. I attempted to communicate these hang-ups to Green Drop and was assured that they would handle it. The quote was around $2,000 and I was down to pay it out of convenience, and because I thought they would have an easier time sourcing the right parts.Here's the thing, Green Drop made the same mistake I did. The upper assembly would not fit because of the upstream O2 sensor flanges. Yes mistakes happen, but when I made the mistake and told them about it, I was talked down to. It was a "let the big kids take it from here" situation. However, when they made the mistake, I was offered a new quote for a different catalytic converter set-up that was going to cost me another $700. The alternative option they gave me was to connect me with a muffler shop that could modify my parts or fabricate new ones altogether, for around $2,500. At this I decided to bail on the fix.See, I know how to weld and have the space to do it. The only reason I didn't go ahead and modify my parts myself was because I didnt have time, and I wanted this headache gone. I wanted to save time. Green Drop had my truck for a week and a half, made the same mistakes I did, didn't listen to any of the diagnostic work I had already put in, and tried to squeeze me for nearly 3k.Expect this shop to make judgements about you and your situation; quoting based on how much they think they can get out of you rather than set prices for labor and parts.� They did let me walk at no cost to me, but again, they didnt follow through on their original quote, and didn't do any work. So, $0 for zero fixes, and time wasted, seems like the best I could have hoped for.Cheers

  Rachael Lucille
3 months ago
I love Green Drop! The membership is exceptionally convenient since I'm busy and car issues are the last thing I want to think about. Such a hospitable crew.

  Temma Clark-Braverman
2 months ago
I always receive great service. As a woman, I know I'm not being talked down to or upsold. I love that they give recommendations for services with price and explanations. Would wholeheartedly recommend

  David Jahns
6 months ago
Great service from these folks. I get my maintenance done at the MLK shop, but when the car got broken into and the steering/ignition was tampered with, they set me up with an appointment at the main shop in SE, and they handled the repairs very quickly and for. fraction of the cost of the dealership.

  Josh W
8 months ago
I've been going to Green Drop since moving to Portland in '2012. I have been to all but one of their locations since that time. Today, I worked with both Nathan and Conrad (at the 'Central' location) and they were outstanding. Caleb and the rest of the team are gems as well. And the service provided has been consistently reliable. I wouldn't even consider going anywhere else for automotive repair/maintenance. I highly recommend them to anyone.Service: Vehicle safety inspection

  Christopher Bolden
a year ago
They fix my car perfect every time, with their help I'm able to restore this car into a newer motor and parts when it needs it...

  Elizabeth Powell
9 months ago
I ended up with car problems on a road trip in Portland, and these guys didn't hesitate to help me out even though it was just 20 minutes before close before a holiday weekend. In fact, they immediately diagnosed it as a quick fix, fixed it, and refused any payment. We were so impressed with their fast, generous, and honest service on a day when we thought we would be stuck without help until the end of the holiday weekend. Thank you, Conrad!

  Spruce Stapleton
a year ago
My tire went flat and after calling multiple local shops and getting the run around Conrad assured me he could help me with my flat tire in a timely manor.They replaced my tire and I was back in the road in an hour. Ive been recommending green drop garage to my family and friends ever since.Thank you so much Conrad, and your team for the high level service and positive attitude. I will keep you guys in mind for my future repairs.Service: General repairs & maintenance

  Marlene Smith
a year ago
Green Drop has devised a very comprehensive model for managingautomotive concerns. It is quite unique, it is sustainable, and it works. Vehicles and owners are treated with respect. Diagnostic tools focus on what is essential, and costs are well within community standards. You will be amazed at how trust grows when transparency is practiced The added benefit of an annual membership provides no cost small services which are money saving. If Ethics has been an issue in prior vehicle care, you will be amazed at the high ethical standards utilized at Green Drop. If you value optimizing environmental vehicle care, Green Drop will reassure you as we transition to walking, riding bicycles, skating and using boards with wheels.Services: General repairs & maintenance, Wheel alignment, Oil change

  Sean Jemison
11 months ago
My car battery died and the folks at Green Drop were able to jump my very dead battery (my car was in a precarious parking spot at the time) so I could drive to the shop to get the battery replaced. The battery was replaced the same day! I've been to green drop for a few oil changes and to get a cabin air filter replaced as well. This was truly exceptional service. I'd recommend them to anyone.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Auto tire replacement, Oil change

  Nicole Marie
a year ago
Great experience!Since 2021, Green Drop Garage on SE 9th Ave. has serviced my older Toyota a couple of times. I greatly appreciate their honesty, communication and explanations - nicely laid out/comprehensive repair reports, very thorough inspections/repairs, and patience (there were two of us to discuss repairs, costs and schedule with).I also appreciate how nicely they clean up/prepare my vehicle for pickup. I trust their advice and work and recommend them.Services: General repairs & maintenance, Vehicle Inspection, Wheel alignment, Brakes, Brake service & repair, Oil change

  Amber M
a year ago
Great service- changed oil, topped off all car fluids, and thoroughly inspected and noted all needed repairs and upcoming maintenance for my older high-milage Honda. Extremely thorough and detailed. Calculated the membership price for routine oil changes and decided it was a price that couldn t be beat and well worth it for my car s needs.Services: Tires, Tire rotations, Vehicle Inspection, Vehicle safety inspection, Oil change

  Sarah P
a year ago
I have always had older cars that have needed work in my 20 years of driving. Finding a mechanic that doesn't discount my input or talk down to me for being female has been far and few between. Not only have I never felt discounted, Green Drop has been honest about repairs. This last visit was due to a leak that looked like both oil and transmission fluid. We knew we needed transmission repairs done previous to this visit and figured it was time to take it in and get it done. We were quotes for oil gasket and pan replacement, transmission mount and gasket, amongst other things. We got a call that upon further inspection and UV tests they didn't think the oil pan needed done and we should drive another 500 miles and come back in for a check. They could have just proceeded with all the repairs that we approved but prevented us from spending additional money that might not be nessecary at this time. This is just one example of many of why I will continue to go to Green Drop for repairs.

  Katelyn Evans
10 months ago
Caleb and his team got us in quick and we re able to do our service efficiently and quickly. They also let us know about a few issues in a non pushy way. We are so grateful for them! Would come back in a heartbeat!

  HL
a year ago
I went in for an oil change and brake job. I asked them to diagnose an intermittent rattle and instead of trying to sell me something I don't need they diagnosed and told me honestly that it is just my splash guard slightly rattling. The honesty and good service can't be beat!Services: Auto brake repair, Oil changeServices: Auto brake repair, Oil change

  Skjelse M Rapoch
11 months ago
I have been a green drop customer for 3+ years during which time I ve been to three different locations. My experience by and large has been positive honest people, quick turnaround, quality work. However, I most recently had two tires replaced at the Moreland location and in checking out over the phone I have never been spoken to so condescendingly when seeking explanation as to why my tire repair (purchased ~1 year ago) wasn t under warranty I was talked down to and interrupted. When closing out, the representative could not accept payment over the phone and texted me a link to an update. It did not contain a check out link so I called back and he snapped at me and said he didn t know the barrier to my figuring it out and spoke down to me again, insinuating it was a user error on my part and offering no avenues to help. I explained again I was unable to pay and he then said let me try sending a link after closing the invoice and when I received the link again I was able to check out. I said that seemed to work, for future reference the checkout mechanism only comes through if it s an invoice he was again curt and rude. to was not like check out pages I don t know if it s because I m a woman, because James was having a bad day, or perhaps this is just his way of navigating the world regardless it was horrible customer service and I will do everything I can to go to other locations or take my business elsewhere.Service: Tires

  Rebecca Smith
a year ago
I came into Green Drop because my car had a multitude of issues with the vacuum hoses, oil, wipers etc. I have gotten quotes before from my dealer and other mechanics but Jake and Green Drop not only walked me through everything that was going on, he gave me such a lower price and the service was fantastic.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Autumn Gonzales
2 years ago
It's honestly the best auto shop I've ever had the pleasure of engaging with. I've taken my car to Green Drop for over ten years and they have always done an impeccable job. Best of all- I can trust them. They've never tried to upsell me anything or tried to con me into a repair I don't need. Thank you, Green Drop, for continuing to take care of all of my auto needs!Service: Oil change

  Kate Bushman
4 years ago
I'm a member of Green Drop's service program, and I love it. I drive a 2004 Honda with nearly 200k miles on it, so I've needed some repairs. I find the pricing reasonable and the customer service is superb. I have found their advice and recommendations to be reasonable and haven't felt pressured or taken advantage of in any of my visits. I trust that my car is in good hands with their mechanics. I also love the company's ethical approach to doing business. They're awesome folks, and I'm happy to give them my money.

  Ryan Butler
2 years ago
It's such an odd feeling to be 'taken care of' by your repair shop, as we've been trained to always be cautious with repair shops. Discovering Green Drop has changed all of that for me. I'm in their car care membership, and it's been the best thing ever, for me and my car. I'm not stressed about when I need an oil change, I just make an appointment and it's all taken care of and paid with my *very reasonably priced* membership. I get a full inspection with each visit too, which always includes pictures and descriptions of what repairs are needed, and what those parts of your car does and why it's important.My most recent visit was because of my car becoming immobile, so I towed to GD and gave them a call with what was happening. They not only ordered the brand specific part I needed, but also were very transparent about costs and what was actually needed. By ordering a full part but only actually needing a small piece within it, they were able to just replace that and saved me a ton of money on labor costs. They're here to make it easier for everyone, not just make a buck. I know that when my car is in the shop, the person I call knows everything about what is going on and gives clear info. Everyone is incredibly friendly and easy going.Shout out to the crew at MLK and Central. Y'all are awesome. Thank you!Services: General repairs & maintenance, Auto engine tuning, Engine repair, Wheel alignment, Brakes, Oil change

  Diane Moreno
11 months ago
Do not pay or sign up for the roadside assistance plan! I made the mistake of paying for it. Its been nothing but problems! I broke down with 2 kids in the car only to find out they cancelled my plan without telling me. It was paid in full not behind and was never told bit emailed my plan was canceled. It's a scam!

  Evie Vermeer
2 years ago
This place is not worth the premium they charge. There are cheaper and better mechanics - and I've never before had one who installed a component incorrectly. GreenDrop did so three different times for me - at least they reimbursed me for the parts/multiple tows I had to get. The most recent instance was not securing a bracket bolt in my brake caliper that was installed. Within a month it had fallen out any my front brake didn't work - a serious safety issue. They didn't take much responsibility for that at all... Also, they say no questions asked on their unlimited subscriptions, but every time I go in for an oil change in advance of the mileage coming due (for a long road trip, safety check, etc.) they ask why I'm back. They haven't replaced my wipers even though I've asked them to several times. This is a greenwashed place. Not worth the premium they charge you.

  Rick Woodling
a year ago
What an automotive shop should be.... only needed emergency tire replacement but end of day and the chain tire shop around corner couldn't be bothered. They helped, showed me the odd hole in the almost new tire that had to be replaced and were so courteous and helpful. 5 star!

  Kathryn Parrish
a year ago
I was visiting from out of state and needed the fluid levels checked and tires checked before leaving on my return trip to Kansas! The attendant was friendly and professional and I was not charged one penny! Thank you for the great service! Kathy

  Becca N
a year ago
Not a fan. They come across as being very approachable and easy to schedule with etc- the people are pretty friendly so I give them that. But I wouldn t fall for it or trust them with any mechanic work again. I won t go into my saga but it involved having a whole new issue with my car because of a faulty part they installed, extremely confusing and misleading explanations, lack of taking accountability for mistakes off the bat, failure to go back and check their own work but instead just diagnosing new problems, ridiculously high prices. They quoted me ~$3000 for a part that I paid $850 for at a shop down the road. Tried to get me to agree to it by literally telling me that my car runs like shit .They did end up paying for some of the transportation costs I had from the time when the car was in the shop for weeks after their mistakes, which was appreciated. Though it was only after I emailed a few times.There are much more affordable AND more experienced mechanics nearby.