Fix-Um Haus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vanessa Robinson
3 months ago
This place is the absolute best! I was having some troubles with my headlights on my Jetta fixed me right up same day. Other shops were trying to charge me hundreds of dollars just to diagnose the problem and even more to fix! All of my mechanical needs will be done at Fix em Haus from now on! Finally a mechanic I can trust and with fair pricing. Everyone I encountered there were awesome folks

  Jeremy Melamed
2 months ago
Reasons you should *not* get your car repaired at Fix Em Haus:- Your car will be exposed on the street while waiting for the work to be done.- It will probably take 2-3 times longer to get your car repaired than you expect.- The owner has terrible communication skills and is a difficult person to work with.- You may get your car back without having all issues addressed and need to take your car to a different shop to get things completely repaired anyways.Reasons you should go to Fix Em Haus:- Cheaper than most places- May give you an extra discount if you pay in cashI won't be returning here and recommend you save yourself some sleep as well.

  Jerry B.
7 months ago
I have been taking my VW's here for over a decade. I would not trust anyone to work on them except Rich and crew. Prices are excellent and the work is the best in PDX. Thank you Fix-um Haus!

  Corey Pursel
5 months ago
Ruined my transmission by failing to refill fluids when completing a differential fluid change. I've repeatedly tried to sort this out with Rich and he has ignored, deflected, and blamed others throughout. I won a small claims judgment for $5,000 against him which he refuses to address or respond to. Ask yourself if this is the type of person you want to deal with before going here.

  Aaron Horn
8 months ago
I go there once every couple weeks for about 3 months now. He promises to fix the car but it has never moved from where he left it out on the street in front of someone's house. I suspect mind altering chemicals are the reason why he can't look me in the eye when he lies to me. I've never had a good experience here and will never go back.

  Gurneet Jandu
6 months ago
Found rich a year ago and all my car troubles have went away since. Quality of work is efficient, timely, and at a good price.

  Mitchell Hanson
10 months ago
Rich and team are awesome people. Feb 2023 there was a foot of snow on the ground and they welcomed my vehicle in and fixed the issue in a timely fashion and at a good price. I very much appreciate them.

  Pony Girl
4 years ago
My go to place for My VW's. Very honest, knowledge and affordable. Keeps my older kids up and running.

  Kram
a year ago
Very accommodating and informative. John gave me a fantastic deal on a pre-purchase inspection and Rich has given good recommendations when I've called in since then with questions. If you've got a VW, this just might be the place to go in town.

  Lucy Cockrell
3 years ago
Rich is awesome!!!!!! We were quoted close to 4000 dollars in repairs at a VW dealership and Rich was able to help us for a fraction of that price. He was quick, helpful, and explained things in terms I could understand! If you have a VW don t go anywhere else but here!!!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Nathan Rosenquist
3 years ago
Rich and his crew are quick, affordable, and clearly passionate about the cars they work on. He kept my priorities in mind and me in the loop while bringing my busted old Rabbit into a much happier condition at a very competitive price. Great shop, will return.

  Tom Carmichael
3 years ago
I was concerned initially reading some of these reviews but trusted my gut and had Rich work on my car. I was expecting it to take a few days as I could see he was busy but my car was ready the next business day on a job that took quite a few hours to complete. I usually do my own work on my car but this was a time consuming repair I had him tackle. Since it was my first experience there (and having been burned by the local VW dealer shop in my town before vowing to never go back there) I double checked everything under the hood in the area worked on - everything was tight, clean, not a single point of concern. I've caught other shops messing with things on my car that they had no business touching looking for "more work," Rich was honest and did not do any of that. He gave me some tips on things to watch out for with my 20 year old diesel that are common to the vehicle and charged exactly what was quoted. I'd recommend his shop without reservation.

  Scott Massey
4 years ago
They are my go-to for working on my Eurovan. It has had several random issues - as all VWs do - and these guys are great at doing what is needed and discussing the things that are optional or might cost more. Incredibly trustworthy and always looking for solutions that are right for the customer, not how much they can make off of someone. Also will be bringing my Subaru to them now that they work on those too.Thanks Rich and team

  Jason Mack
2 years ago
I sent my car there in May to have the lock cylinder replaced. He used done nothing to my car and has made every excuse possible and has been avoiding us and when he does answer he makes excuses or is rude and insulting. 105 days with no work done and has lied about the work he said he would get done. On top of that he charged my wife for parts and repair on her car then when she went to drive it home it almost wrecked because he misdiagnosed a whole in the transmission. I would not use this joke of a shop as it could literally kill you or a loved one and not to mention cost you for tow fees and stress.Service: General repairs & maintenance

  Amber Williams
2 years ago
Took my VW here and told him what was going on.. got charged $700 for a new clutch that I didn't need. I knew the problem wasnt fixed as soon I started it. Decided to take it else where and had my tires lock up ON THE FREEWAY ON MY WAY HOME due to a transmission malfunction (the original problem) would NOT recommend..

  Isa Dean
5 years ago
They know their stuff and don't mess around. Very busy shop but usually they'll take my car in within a day or two. Sooner for emergencies. They have fair prices and stand by their work. Downsides - no system to track work done so keep your receipts. Also because they're busy they mostly keep my car running vs maintained. I love German/ European cars but I'm tempted to go Japanese just to have closer and more repair shop options. I guess this is why folks lease vehicles.

  Logan Steele
4 years ago
Rich and all of his guys are Absolutely fantastic. They don't cut corners, provide great customer service, and do great work all at a good price. I wouldn't trust anyone else with my TDI.

  Don
5 years ago
Brought my recently purchased 82' Vanagon Westfalia conversion in for electrical problems. Rich removed a relay to bypass what was thought to be the problem to wiper and heater motor not working. Except removing that relay apparently resulted in them being on full time without the key. He asked me to drop the vehicle off the next day at 8 am and said he would figure it out. Unfortunately, other "priorities" came up and he couldn't get to it. Meanwhile, I went out and purchased a new battery that he advised to get and installed it myself. In hindsight I did get all new fuses and wiper blades, but didn't get the electrical to work right. Rich seems like a good guy just has a lot more work on his hands than he can handle.

  Mark Dilson
3 years ago
Would never go anywhere else for our VW repairs and services again. Fix-Um Haus does amazing work and continues to provide amazing service.My wife and I had an awful experience working with VW dealerships (Armstrong & Herzog-Meier) for the last year with an issue that kept happening. The dealerships weren't able to figure out how to fix it. We finally decided to take it to Fix-Um Haus, despite dealerships recommending only to use them, and Fix-UM Haus immediately figured out what needed to be done to our car.

  Dain Alferes
7 years ago
I've had my Golf worked on here multiple times. They have always done great work, shown real passion for the profession and offered incredibly fair deals for every issue. Best mechanic I've used.

  Dave Hagerty
6 years ago
I learned to drive in a 1959 VW Microbus long ago. I don t know what got into me last summer, but I purchased a 1987 VW Vanagon (4 speed manual transmission). It was newly painted and nice looking, but was in need of some mechanical repairs. After checking out several local shops online and telephone interviewing them, I decided on a shop that was located reasonably close to where I live. The first time I took the Vanagon to the shop I asked for a diagnostic check and some mechanical repairs (brakes, transmission, odometer, rune-up, alignment, dash lights, etc.). They did decent work repairing what I asked them to repair. I thought that the cost was somewhat high, though. I had to take my car back several times to the shop because I discovered new problems appeared after each fix and the car was always in the shop days longer than expected. Furthermore, the owner of the shop, although knowledgeable, was somewhat dismissive when I asked questions about the repairs and the Vanagon itself. A few days ago, I discovered a problem with the temperature gauge. When I called the shop and was told that they would not be able to look at my Vanagon until February, I decided to try a new shop even it were located farther away from where I live. That is when I discovered and called Fix-Um Haus. My conversation was the owner, Rick, was like night and day compared to my conversations with the owner of the previous shop. Rick was courteous, friendly, knowledgeable and accommodating. My call was on a Friday and he was able to schedule an appointment for me on the following Monday (today). I dropped off my Vanagon around 9 AM and was called back around 1 PM with the good news that the problems (bad voltage regulator and bad coolant temperature sensor) were fixed and the price was reasonable. Same day service at a reasonable price you can t ask for more. I should mention that the mechanic, Marcel, who worked on my Vanagon was great. He was very knowledgeable, very friendly and did an outstanding job. After driving home, I realized the Vanagon runs and sounds better than ever. What a great car repair experience! I ll be back. P.S. They work on all VWs and Porsches.

  Shannon
4 years ago
I just don't trust this guy. He promised things he didn't follow through on - it's either a memory issue on his part or he's just trying to get more money out of a job. Either way, I won't be taking my car back here. There's another VW auto repair shop in SE Portland that is WAY better and has far clearer communication and does a better job.

  Meile Bishop
6 years ago
Rich took the time to look at every aspect of my car and didn't try to sell me anything that didn't need to be done. Honest and great service. Will definitely be back for all my service and repair needs.

  Ariam Isak
8 years ago
This is the only place i will take my WV Jetta 2003 to! the mechanic (Rich) was so honest, nice and was answering all my questions patiently. I was panicking after spending so much on my car and still having problems. i took it to 2 other places, one was the VW dealer and the price to fix came to the actual value of the car. Not only that, the vw dealer weren't sure if it was going to fix the problem, they just wanted to try if it will work out. Considering that i was on a tight budget and after spending a lot on this car, i was really devastated. So, i found Fix um haus on line (they have 5 star reviews) and talked with Rich. he was very laid back, nice and calmed me down and the price he offered me was reasonable compared to other prices i was getting. Not only that, he told me that the problem on my car could not be fixed by changing the part the dealer told me to change (and that was a similar suggestion from my friends who happen to have some knowledge about cars). Instead, Rich suggested to fix sth else that could possibly fix it at a reasonable price and it seems to get my car going now. In any case, fix um haus helped me repair my car with a reasonable price, (the oil consumption is still there, which i may come back for) but everything else is fine now.I highly recommend Fix um haus if you have VW.Also, they fixed my car on a timely manner and I was so happy about that too.I admire them for these reasons : Honesty, knowledge, reasonable repair price and time.Ariam

  Dawson Baker
3 years ago
Brought in my 2004 Touareg to get trans pressure sensors replaced, got the car back 4.5 weeks later in the same condition I left it. I left a couple polite voicemails which are still unanswered (good month or so later)Benefit of the doubt they didn t charge me much. Not bad guys just understaffed and overwhelmed. You get what you pay for I guess

  Liem Mai
7 years ago
I took my Jetta to Canyon Auto Repair... way over charged and did not fix my starting problem(I know they lied to me, thinking that I would not understand mechanical terms.).Even though they are the other side of town for me, Fix-Um Haus knew exactly what was wrong.That's all they do is Volkswagen, so they really know there stuff. Fix-Um Haus is really popular among the VW enthusiast in Portland, which makes them very busy. I recommend calling first and making an appointment. Of course, they will accommodate drop-offs, but you might have to wait a bit.

  Craig Whited
9 years ago
These guys are bombtastic! I can't say enough good things about them. They are the only people that I'll take my 2004 Jetta TDI Wagon to. Their pricing is more than fair...they use genuine VW parts and they live and breath VW.

  Matthew Korte
8 years ago
I've been taking my 2000 Jetta to Rich since I moved to NoPo years ago and even now that I moved back to Beaverton I'm still going to him. He is a straight shooter, he will tell you exactly what needs to be fixed and is very fair. I had another guy in Hillsboro that I trusted but he closed so Rich is pretty much my go-to guy. If you have any sort of VW I would recommend him. Heck, I would recommend him for any car because he is just such a stand-up guy who will never cheat you which seems rare nowadays.

  Iyn visaball
2 years ago
The good ratings were in the past.This was the worst auto repair experience I have ever had.This place is an embarrassment to the Portland VW community.Would have posted a zero but it wasn t an optionServices: Transmission, Electrical repair, Exhaust, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Brakes, Oil change

  Charles Cook
a year ago
These guys are the best VW mechanics, ever! Great prices and amazing service!Service: TransmissionService: Transmission