Courtesy Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  SGT Tripod
4 days ago
I took my Explorer in for an oil leak coming from the crankcase seal. They got on it quick and the price was less than I thought it would be. Brian was great to work with. I would definitely recommend them over the other Ford service centers in the Portland metropolitan area.

  Justine Lacio
7 months ago
Just about the same as the other one star reviews. I'm actually amazed at how horrible this experience was. Truly magnificent how they managed to do so much wrong...I had my brakes fail on me due to a recall I wasn't informed about, so I had my car towed over to Courtesy early July to get my brakes and other recall items fixed. They kept my car for over a month and stopped answering my calls after a couple of weeks. I was initially told my car would only be in for about a week. Eventually I get the call that my car is ready to be picked up.I arrange for a ride to take me after work during rush hour, I live on the other side of town so this took a good 40 minutes just to get there. I get my paperwork filled out and they tell me they'll bring the car around. 20 minutes later, they come back to tell me "Did your car have any issues with the transmission when you brought it in?" No. It didn't. They messed up one of the recall items on my transmission so my car wouldn't shift out of park. Wild that they wouldn't test drive my car after all of the replacements and repairs they had to do.So I leave empty handed and get another call a few days later saying they fixed the issue, and that it's now ready. On the phone I tell them when we'd be arriving and after another drive through traffic, we're told that my car was trapped behind other vehicles and they could not move it and to come back tomorrow. I leave again with no car. The next day I call to try to let them know exactly when I will be arriving and that I want to have to car outside and ready. No one answers from 11am - 4pm. Once someone finally answers at the end of the day, I tell them I want my car delivered to me because I'm sick of wasting my time and my partner's gas to take me across town.We get a notification that my car will arrive on the following Monday at 10am. 10am comes and goes and we later get a call from them saying they aren't sure why the car didn't get delivered, but it just didn't and that they would get it going right away. Around 3pm, my car pulls up with a sweet Ford employee driving it. Strangely, he had arrived all by himself in my car, with no one following him. This was on the 103 degree day, so after handing over my keys, he had to just sit and wait on the curb outside for someone to pick him up.To top it all off my car came back with a check engine light that wasn't there to begin with and after a couple of weeks of driving it, it still has not gone away. I'm terrified to take my car back to them and will be seeing if another Ford dealership would be willing to look into the recall fixes they did.The only decent part of the experience was the person we were working with who was put in charge of my car. He was nice and was probably trying his best.Don't come here

  Sarah Nashif-Tan
9 months ago
Believe the ONE STAR reviews! DO NOT come here! They have had my car for an almost a month just replacing a door frame on our explorer and I can t get it back. We booked appointment two weeks out so they could get parts, but when I dropped it off they hadn t even ordered parts. They said they couldn t before car was dropped off which is ridiculous policy and I found out later that was a lie to cover up mistake. But instead of rushing job my car has sat there for almost a month with NO COMMUNICATION. Now I call in EVERY DAY about picking up MY vehicle and they keep telling me the next day it will be ready, but it never is. Last straw is that I ve been waiting 5 days for the glass guy to show up to install window and they said fingers crossed for when that is. Seriously! Now my insurance is refusing to extend rental car because they say it shouldn t take this long to get fixed - appearing like a scam to them.I ve worked with many other body shops and never had experienced such incompetence. Writing a review to help save a headache for others.

  Jason Walker
10 months ago
DO NOT COME HERE. Their incompetence is truly incredible. I went there on Wednesday to order a part and make an appointment for it to be installed since they are nearly impossible to reach by phone call. They told me they'd have the part the next day (Thurs) so I made an appointment with them for Friday at 10:20 am. I arrived at my appointment time and they said they couldn't do it because they don't have the part, even though they said it'd be there. No one bothered to call me to let me know not to drive over there. Extremely rude and unprofessional! They said they'd have someone drive the part over. I finally get a call around 3 pm saying that the part is going to get there kind of late in the day and they won't have time to replace it that day due to all the other appointments they have. So I make an appointment for the next day (Saturday) for 10:40 am. They said it'd take an hour and a half. They did not finish with my car until 1:30 pm. Just for the installation of a plastic piece that goes underneath the front bumper. Even people that got there after me, with no appointment, left before I did. Unbelievable.

  Ken Montero
11 months ago
I called this service department 5 times over several days and I was never able to get through to anyone. The first time I was disconnected after 20 minutes on hold. I left voicemail asking for a call back 3 weeks ago and I have not heard back. I have been told to "call back some other time" by a receptionist(?) and I waited on hold multiple times for over 15 minutes including just now with some horrible quality hold music. I give up. This service department is terrible. Can't even schedule service. Good luck to any local Ford owners.

  Chad Brooks
a year ago
My brand new Mach E was delivered with a faulty chip that prevented Blue Cruise from working. Took 2+ months to get in for service in the first place to diagnose. Then they had to order the part which took another couple months (they didn't bother informing me when it came in, I had to check up on it). Brought the car in and was expected to be 2 days. They didn't offer a loaner or rental, which I figured was fine for 2 days. After two weeks I told them I was going to need them to supply me a car as they weren't yet able to fix the car.So, I took my car back while we waited for Hertz to have inventory available. 2 weeks and a phone call to the service manager later Hertz finally had a car available. I took the car back in.As I'm writing this review it has been in the shop 6 consecutive weeks. They have excuses, which are basically that they don't know how to fix it and are having to communicate directly with Ford and they only respond every 5 days.I'm at a complete loss for what to do to get my car working. These people do not communicate well, and don't seem to really be effective at advocating for their customers. The only consultation I have is that the cost of the rental car is hopefully wiping out all the profit and mark up they placed on the car. But, they also probably have some sweetheart deal with Hertz.Buyer be ware with this dealership and service center.

  Shaun T.
a year ago
AVOID THIS SERVICE CENTER AND DEALERSHIP. UNRELIABLE, UNPROFESSIONAL AND EXPLOITIVE. I had a year 2019 car bought new from Ford, and went in for a routine oil change. When I got my car back, it had developed an indeterminate noise coming from the engine and was leaking oil. Since I was still under factory warranty, I tried to call/email my service advisor VERONICA BARWAR over a dozen times over a period of 4 MONTHS. Only when I went into the shop in person 3 different times did I get answers about the service department being busy, a technician quitting or going on vacation. I was extremely patient despite these poor excuses. My car could have been taken to another service site or a technician moved over.Finally, after visiting in person and mentioning I was frustrated that my car had not been fixed yet, there was suddenly an opening for it. I brought it in and waited over 10 days without an update, as this was the limited period of time they would provide me with a rental car. Visited in person, and given a number of vague half-answers from VERONICA BARWAR as to why the issue had not been diagnosed. Deciding that trading the vehicle in might help me cut my losses and end the situation, I approached the sales department. Not only was my car quoted at $2K below fair value to start, they also said that due to the undetermined issue with the car they would be charging an additional $3K against its value even though it had not been diagnosed. Conveniently, my warranty was due to expire in 6 days from then, and was informed that I should make a decision within those 6 days or the value could decrease even further. I made my decision and took my car and business elsewhere.I find it very convenient that the engine issue appeared after receiving service from Ford, and that I was stonewalled by the same service department until just before my warranty ran out. Only then was my car taken with no idea when it might be fixed, just to be given an downright insulting offer for the vehicle. I will never do business with Ford again and will be letting others know about this. I sold my car for fair value and bought a beautiful new Dodge for an excellent price at Seaport Auto.

  Sarah Rehmer
a year ago
I hate this place so much. I've been putting off fixing the past few years of recalls just to avoid going back in/talking to the service staff. I finally called to schedule an appointment and talked to a very rude person who acted like I needed every single recall number, when I know they can pull that info up with my vin. I will never buy another vehicle from this dealership. The non-sales related workers must be treated terribly to be as miserable as they always are. 0 stars if it were possible.Service: Auto maintenance

  Jeff Ayers
a year ago
Good and bad experience. Went in for a transmission service and when I got my car back it wasn't shifting correctly and instead of getting the car right back in they put me off for over a week. So I decided to check it out for myself. Turns out they over filled the transmission by 2.5 quarts. I drained it and refilled to the proper level. Now the car shifts like a new car. Be careful just because it's a dealership doesn't mean they have Competent technicians.

  Lauren
a year ago
TLDR - never take a vehicle to Courtesy Ford for service if you value your time, money, and the use of your vehicle.We towed a company-owned 2015 Transit cargo van to Courtesy Ford after it suddenly broke down in February 2022. The service department was slow to diagnose, slow to repair, and they weren't able to explain why it happened in the first place. I learned from another Ford service department that the breakdown was due to a known flaw in the engine design for that model year that Courtesy Ford apparently didn't find or recognize in their TSP database, despite having said they had seen the issue before.After paying our $4k+ bill a month later they told us we could pick the van up multiple times but it wouldn't start each time. We were told the PCM had gone bad and that there was no ETA for a new one to even be manufactured. Communication really dropped off after that. It takes multiple calls and/or emails and sometimes weeks to get a response from anyone and then it's almost always "I have to check with the technician, the parts department, etc., we'll get back to you." I called Ford Customer Service and opened a complaint but even the corporate representative didn't follow up as promised.Over the summer I started asking them about getting a replacement PCM from a third party, a totaled vehicle, anything to get the van back in service and was repeatedly told they would look into it. Finally in early September a receptionist volunteered the part number and I immediately found multiple US vendors selling the part online. I notified Courtesy Ford and after they confirmed I had the correct part number I didn't hear from them as to if they could get it so I contacted Gresham Ford to confirm what it would take to repair our van. They responded within a day that they could buy the part from a vendor on the East Coast and quoted me the price to install it and have our van back within the week. I gave that info to Courtesy Ford and over a month and a half later we're still waiting on an ETA for when we will get the van back. Today I tried calling multiple times and it rings and rings then eventually hangs up.In the meantime we recently received an urgent letter from Ford stating that a recall still hadn't been done on the van, which was supposed to have been done by Courtesy Ford back in February at the same time the original work was done. The amount of lost time, money and business use of our vehicle is unacceptable and inexcusable. I will never send one of our fleet vehicles to Courtesy Ford for service and strongly warn others to avoid it at all costs. I will update my review once we finally receive our vehicle back with how long it ultimately takes.

  Merehuka HL
2 years ago
I do not usually write reviews but my experience was so incredibly awful I thought I should share with everyone.I took my car in for a recall repair which I waited 1 month to be seen from the date I originally called to make an appointment. When I arrived to my appointment they had not ordered the part needed to fix my car so had to schedule another appointment which was 2 months out. Back again I was finally able to be seen and get the repair done. I had a couple nails in my tires so I asked if they could patch them as well. I was told car would be ready in 2 days max well 5 days went by and my car was finally ready . When I picked up my car the tires had not been patched instead I was told that it was not possible to patch because of the nail location and I would need to buy two new tires from them uh no thank you. I took my car to Les Schwab where they patched my tires for free no problem.In the future I will be driving to another dealership location to get my repairs done. Please avoid this place if you can.

  Jim Clark
2 years ago
I needed a battery replaced in a fleet van. These guys, and a gal, were friendly, respectful, and quick to offer assistance. Brian was awesome! The team here did a quick job of a task I would never have attempted due to the location of the battery. GREAT work, guys!Service: BatteryService: Battery

  James O.
10 months ago
I needed a door key cut for a 1994 Mercury Sable, they had a Ford key, $40 just for the key, cut was extra.I also checked for an emergency brake pedal pad, they quit making them, yet, I got a real education from the parts manager.

  Edmund Devereaux
10 months ago
Tried to schedule service. If you call all it does is ring. And when someone finally answers the number on the website they have to transfer you and all that does is ring. Would schedule online but what I need done is not an option on the website. Buying my truck there was ok but the service department seems broke.

  Bridget Quinn
2 years ago
I wish I could leave 0 stars. I brought my company car in because it needed repeated jump starts on a battery they replaced a year ago. I had an appointment and never heard from them that day. When I called the next day, they acted like they had no idea what car I was talking about, and for a moment I thought maybe someone had stolen my car from their lot because they seemed to have no clue what car I was calling about.I was going on vacation for a week, so I called and gave Demetrius my boss s cell number, and said he could authorize repairs while I was gone. When I returned from vacation, I had a voicemail from them from the Saturday that I returned (so an entire week had passed before they even looked at my car) and they said they were calling for authorization to replace the battery so they could run diagnostics. !!!! Why they didn t call my boss like they said they would beats me. And it was a battery they replaced that was under warranty, so they should have just replaced it. I called the next business day and left a voicemail for the service manager, who never even called me back. No apologies, no Oh wow we really dropped the ball and are very sorry . None of that. I finally got my car back with a new battery. There is something electrical dangling from a wire from the glove box, they had taken things from my center console and strewn them around the car, left a 1/2 full energy drink can in the cup holder, and the car was filthy from sitting out for two weeks.Unless you want to leave your car for 2 weeks for a warranty battery replacement, have your voicemails unreturned, and car looking like holy hell when you get it back, I would go elsewhere. We purchased all of our company cars at Courtesy Ford and they won t ever get our business again.Service: General repairs & maintenance

  Heather Rugnetta
2 years ago
Good luck getting the Service Desk to answer the phone or reply to phone messages. Our experience may be a one-off, but letting you know when your vehicle is ready seems to kinda important.The mechanics do a great job, as well as the receptionist for Courtesy. The disgruntlement is with the service writers.

  Steve Stanfill
2 years ago
My father, took his car in to just get the check engine light looked at. Well they said that they would get back to him the next day, as they dropped him at his house with no car. This was a Tuesday. He called on Thursday since he had heard nothing from them Wednesday. He was told that they would check and call him back. THEY DID NOT. So he sat at home with no car for 9 days (he called multiple times and was told someone would call him back and NEVER did). He finally got someone to take him to the shop and they told him they haven t had time to do any work and his car has just been sitting there! They ran the diagnostics but had done no work! So in order to get his car back he had to pay them $160 for a diagnostic test that takes mere minutes! It s incomprehensible that they left an 83 year old without his only mode of transportation for 9 days and did no work!

  Robert Barrow
2 years ago
Well where do I start a recall for front brake lines on my Edge issued over two years ago and I scheduled a appointment with Courtesy Ford to do the work, they canceled appt and did not inform me, driving home around January 11th stepped on brakes and could feel brake line break managed to get car stopped without hitting anything, it's 11:30 pm no where to get help, tow truck is 2 to 3 hrs wait. Got safely to relatives house. Called Courtesy Ford Monday morning and told will be two weeks for appointment. Get to Courtesy Ford for appointment and told would be week for repairs. They did repair but wanted to charge me for a brake system flush $200+ said it's there responsibility to flush system because there was no brake fluid left in lines. Had to take it to manager then they did do it n/c. Next they tell me that my transmission is shot need rebuild or remanufacturing for$5k to 6k,they had replaced so solenoids in the transmission previously which in my opinion introduced contamination because they did not flush it which I considered their fault. Told them they need to flush my transmission and I am not paying for it and if that doesn't fix the problem they can replace it. Nope had to deal with total incompetence and they had my car for almost three weeks, had to pay $300+ for work that they should've covered.I will not return to Courty Ford again very much feel like they just wanted toRip me off. Will not return to be ripped off.

  Danielle Keenan
a year ago
I had Tristan. Ive been with ford for over 12 years at this location as well. My car was stuck for a couple months and he easily put up with my problem child and myself. Thank you! Will return

  geekgurl2000
2 years ago
I was advised by another shop to go to a dealership for my 2001 Mustang. I didn't have a prior relationship, but had AAA tow to the nearest, which was Courtesy.They called Jul 1 to say they couldn't reproduce the overheat issue.I tried to call a few times over the next week, never could talk to a human.The site listed a shuttle service but when I called about that, I was told they don't do that anymore and use Lyft. I badly needed to get to a grocery store.A few more days passed with no word. I called yesterday and left voice mail to get a Lyft to the shop. Hours later, no one returned the call. I paid Lyft myself and got there just before closing to take my car sans any work done.They said my service advisor was on medical leave. I grok that, but his caseload should have been redistributed and customers called.So, 2 weeks of home captivity. I'm barely able to walk since surgery in January.I'm not gonna totally slam them but they obviously are not properly staffed for the demand.I used to work for ADP Dealer Services, and dealership owners are notoriously cheap when it comes to labor, particularly for competent IT support and most had none at all.A friend referred me to Impact Automotive so we'll see.I don't even want to keep the car; I'd like to trade for a minivan or light truck but I want to know what's wrong so I can disclose to the next owner, unlike the unscrupulous jerk who sold me this POS last summer.It was OK driving to/from Vancouver from October til December 31 for work. My trouble started while doing Census work. I've been very careful to not let it boil over, but I was stuck in the Burger King drive thru during the heatwave Sunday and it died there. Normally, I can let the engine cool 30-60 mins but there was no chance of that happening Jun 27. Wasted time 2 weeks, about $100 in Lyft fees and no progress.I miss my mechanic Steve Sharp who retired a few years ago. I am a loyal customer and want to find a dependable mechanic whose competence is equivalent.

  Paul Kirschner
a year ago
Steer clear! What a horrible service experience... like many others have said, expect very little customer service and don't expect your vehicle back any time soon. The only way to get an update is to physically go there - the phone line just rings and rings. In my case, I picked up my vehicle and found they didn't even solve the issue I had in the first place.Service: Engine repair

  G.
a year ago
I have a Ford service contract, but I'll be going far out of my way to get my service done at a different Ford dealership. This location is slow, terrible at communicating, shady, and does sub-par work.

  Brad
2 years ago
Purely Informative review: I walked in to get a repair estimate. They rely on one single person for repair coordinating and estimates apparently because I was told he s in the hospital so they couldn t do anything for me.Ended up going to another Ford and got excellent help.

  Michael Smith
2 years ago
Brought my car in for a seat repair. Asked them to also look at a couple other small items. Kept my car for 4 days with no updates, finally called me to say it was ready for pickup. When I came in to pick it up they said the team had missed the seat repair on the work order and I d need to bring it back in a couple of weeks to get that done. Terrible service.

  Tim Nelson
2 years ago
Enrique is Awesome. He went far above and beyond our expectations. We had a tricky problem and he and his team not only got us back on the road but sent us in the right direction to fix an after market issue. Thank you Enrique, your team and Courtesy Ford.

  zorami samuelson
11 months ago
We took our car here for a recall and Brian provided exceptional customer service from start to finish.

  Jason Lang
2 years ago
Had troubles making appointment on time, but still saw us as soon as could get there, and was very thorough in getting all info about what was needed. So far happy with them.Jason

  Doug Wicks
3 years ago
Easy in and out, and they comped the Lyft ride home. Only downside, they're so busy my simple thing took half a day so waiting is a bad option. Hence the Lyft ride home.

  ross king
2 years ago
Currency for is by far the worst dealership I have encountered are Portland hands down service advisory crew we brought our company van in there if you worked on four and a half weeks later they had to call Ford find out if they knew how to fix it because their technicians had no clue very disappointed my parents have this problem back in the 80s with Courtesy Ford and now worst people around me complaining for the same problems as me will not be back very discouraging I'm a true Ford fan but why purchase a Ford if you can't believe and trust the dealership to take care of you I'm thinking Toyota might be the way to go really too bad I wish you could change my mind

  Phillip Hoffman
2 years ago
I normally avoid dealerships for car repairs since they usually charge higher prices but that doesn't seem to be the case with Courtesy Ford. I had a lot of work done on my 2014 Fusion and paid a lot less than I anticipated and as far as I can tell they did a great job.