Courtesy Ford Lincoln

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lynn Christensen
5 months ago
My wife and I bought our 2022 6.7 Powerstroke Super Duty Platinum 4x4 from Courtesy Ford because they were the ONLY Ford dealer in the area that treated us like we were an actual person. No one else was willing to work with us at all. To them we were only a fat wallet. It was nice to be treated like a real person after the experiences we received at other dealers in the area.Because of their willingness to treat us like actual people, we choose to purchase our new pickup through them. I would go through them again without hesitation.The pickup has been wonderful. We've owned it for a year now and love it. Thank you Courtesy Ford.

  Tyler Comeau
a month ago
We didn't end up purchasing a vehicle from Courtesy at this time, but the service and flexibility presented by Clyde and Steven (sales manager) were top notch. They went above and beyond to try and make a deal. Truthfully, the only reason why a deal wasn't made was on our end. We just aren't ready to buy! Recommend asking for Clyde when you visit Courtesy. You won't be disappointed.

  Adam M
2 weeks ago
Had decent experiences in the past but this last one was unacceptable. I booked my recall appointment 3 weeks in advance and when I asked how long it would take they said half a day to end of day. Once the appointment day came they took about 10 minutes to get to me, got the car and told me it would be end of day or possibly done in the morning. They offered me a Lyft ride home which was appreciated. I asked at the end of day if the car was done or an update and they said it will be done in the morning and the person who was working with it had gone home for the day. I call around 10 am and they said to leave a voicemail. Called again around 11 because of no update the lady at the desk said the person had called out and they gave it to someone else to do and they would get back to me within the hour. No update at 12 so I tried calling multiple times with no answer. I called again at 1 and the receptionist said that he was unavailable and would call me back as soon as he could. No update, called at 2 and straight to voicemail which led me to getting a ride back to the dealership. The guy at the counter checked on the status and 5 minutes later came back and said that it looked like nothing had been done yet because they were short staffed and only 2 people were doing everything, which is understandable but when i've made my appointment 3 weeks in advance and have been told it was going to be done and nothing had been done was a huge waste of my time and I was on a tight deadline and needed the car back. If I knew it was going to take that long they should've told me and I would've rescheduled the appointment.

  Matt
2 days ago
Please do not go here for repairs or service! They replaced the wrong mirror and no one noticed. I was told to pay 150 to fix their mistake and now they wont return calls.I came to Courtesy Ford Lincoln last November to have a mirror replaced. I ordered the part through the parts department and had the service team replace it. I confirmed the color and model with the parts department. They ordered a black mirror instead of silver. Service installed the incorrect color and did not notify me. Before and after coming, the representative did not notice anything wrong. The only person who saw the clear mistake was the staff member who had driven my car out. I talked with the team after and was told I would need to pay an extra 150 to get the correct color. I called the manager but am still waiting to receive a callback. Thanks Abel, I hope to hear from you or another manager at some point.

  Heather GENDVILAS
2 weeks ago
We just picked up our 2nd new truck (Hybrid F-150 and Hybrid Maverick) in 2 years from Courtesy Ford Lincoln in Portland. Hunter and Austin Whitlow are awesome to work with. Great service! You can trust them to take care of you.

  Kady Bruce
2 months ago
I just purchased a used car from Courtesy last week and had a great experience. Scott Matthews was my salesman and he was very supportive throughout the whole process. He made sure that we got the best deal possible and took all the time that was necessary to do so. I highly recommend Scott to help find you a new car!

  Lory & Karlea
6 months ago
I don t give this 5-star rating lightly! They made our car-buying experience a good experience from the very beginning. Alex (internet sales) was quick to respond, thorough with all our questions, easy to have help us find our right rig, and patient with all our texting and emailing. We live 3+ hour drive from this dealership, but wouldn t hesitate to recommend Alex and Courtesy Ford if you re interested in buying a new car!

  Tad Johnson
5 months ago
Had a great experience with sales rep Sabina at Courtesy Ford. She was honest and patient with my apprehensiveness of getting a new truck. She promptly responded to me on a daily basis and provided me with information throughout the entire transaction. Ultimately, she facilitated a smooth process that allowed me to go through with my purchase, and I couldn t be happier. I generally don t anticipate such an encounter at dealerships from past experiences. However, Sabina was sincere, and provided a natural tempo to my overall decision. Happy F-150 owner here.

  STE x Dmv
5 months ago
I had another great experience at Courtesy Ford. Austin did a great job making sure I got the exact car I wanted. He helped me with questions on his day off and made sure I was satisfied with everything. Austin and Hunter made sure I got the best price for the car I wanted. I would recommend this dealership to anyone buying a new car. Amazing customer service!!

  Phil
3 weeks ago
I had an older Focus with a slow coolant leak. They saw me right away, found the problem, and fixed it that day. Great communication throughout, friendly staff, easy location to get in and out. I'm going back when the car needs a major service. I've been thinking about getting a Bronco or Maverick, and if I do, I'll just go here.

  Karl Nelson
3 months ago
I bought a 2023 Aviator Black Label here. Overall, there is Poor customer service at this location. In addition, I called twice about a warranty issue for exterior protection about 4 weeks ago. Still waiting for a call back...You guys need to step your game up if you want me to change this review. I would consider going somewhere else to purchase Ford / Lincolns.

  Federico Govea
11 months ago
Took my truck in for recalls and an engine noise. The truck was there for almost 4 weeks, and nothing was done to it. Spoke to 4 different "tech" advisors. Finally, after the 4th advisor, my recalls were done. My engine was never looked at because one of my catalytic converters needs replacing. They refuse to look into the engine noise unless I pay $2200 to have the cats replaced. My warranty does not cover the cats but does cover all engine work. I had to pay them $185, I believe(I have to check my invoice), just for them to call my warranty. They will try to rip you off any way possible.They told me my engine was fine. The noise is now louder, shoots blue smoke from the tail pipes, and I'm getting an engine warning that my oil pressure is too low to operate. My engine is obviously not fine. I left my truck clean and freshly washed, I received it dirty and covered in pine needles! They must have had it parked under a tree. Horrible communication throughout the whole process. The only advisor that actually called me was the 4th one.Update: I took my truck to a private shop, just as I suspected the engine was bad. 3 bad rod bearings. My warranty worked with the shop and my engine was replaced. This proves that Courtesy Ford was trying to rip me off. Bought the catalytic converters myself, cost me half the price Courtesy Ford quoted. Private shop installed them at no extra charge.This review is for the service shop only and not the sales team.

  Jeff Hazel
3 months ago
Run. Away.These guys sold me a brand new truck without heat in the dead of winter. It took 4 days and 15+ calls to get them to even acknowledge it, and now they ve gone silent again. I ve put in calls to everyone I can think to, including the owner, but no one cares.My truck is being serviced under warranty at another dealer now, but I still don t have the truck I paid for almost a month on, or the slightest hint of real help from anyone at Courtesy.Is the name meant to be ironic?

  Kristina King
2 months ago
We found a cute lil red used Prius that ticked all the boxes for our needs. It was funny to go to a Ford dealership to buy a Toyota, but it was the car we wanted at the price we wanted. Scottie Matthews assisted and was totally groovy!He knew what I wanted and didn t try to get me into the new GT Mustang, although if I were interested I d definitely talk with him. Everyone at the dealership was very nice, even though the lot was frozen over and test driving was more complex. I have been condescended by plenty of old school sales guys, and it was really nice to just be treated like a human. Thanks Scottie!

  Olga Gaynaliy
3 months ago
Left my workings van for recall service had some tools in it. Van was there for a week and they didn't fix the problem when was picking my Van I noticed that some tools were stolen. They did not help at all did police report still nothing. Was doing service there a d now so disappointed. You trust to people.If you planing to buy Transit electric one don't it one recall after another one.

  Costas Zogas
3 months ago
I had my Maverick serviced at Courtesy Ford in Portland a few days ago. The people are great and the service was excellent. On top of that they offered free transportation to my home (so I did not have to wait at the dealership) and free car delivery at my home after the service was done. Highly recommended.

  Tony Sammons
5 years ago
I purchased a 2017 Ford Fiesta ST in late July of 2017, which immediately began leaking water inside the interior when the fall weather hit. I initially took the car to the dealer I purchased it from, but got nothing but the run around-and additional damage to my vehicle as the result. I thought I d try Courtesy Ford, at the suggestion of a friend, but they were not willing to even look at the car-never mind it only has 5,500 miles on it and leaks quarts of water inside the vehicle when parked at certain common angles (such as my driveway, unfortunately). The photos I attached illustrate the accumulation in less than 24 hours as parked in the photos. I met with Kerry Copeland, the Service Manager, who appeared concerned and asked me to email him the details. I emailed him the same day, but did not hear back from him. I followed up with him at 7 days, but received no response. I followed up again at 14 days, and again-no response. Anyone considering working with this dealer may want to take a hard look at their expectations for professional conduct needs, in addition to whether Courtesy Ford will be willing to address new car warranty concerns. No response to my issue in over two weeks speaks volumes, in my opinion. Does any new car buyer deserve to pay over 20,000 for a new car and be told this level of product failure is acceptable?? Courtesy Ford believes the answer is yes.

  Trevor Hopper
5 months ago
Bought a new truck here, recently. The salesman, Matt was friendly, helpful, and knowledgeable. When I was sent to the finance guy, there was a last minute pitch for a service plan after I'd already settled on a finance plan. I was put off by that as with the last purchase it was pitched during the sale and I agreed. This time I declined, no big deal. Aside from that, I enjoyed the experience and love the truck.

  C
4 months ago
DO NOT BUY A VEHICLE HERE AND DEFINITELY DO NOT BRING IT IN FOR SERVICE. Of course the only time I could say the customer service from Courtesy Ford was decent was when they were looking to take my money on a vehicle. My Ford Bronco Sport unexpectedly would not start so they requested I have it towed in. My vehicle was loaded onto a tow truck and there was a solid three hours I had no idea where it was because my service rep Israel was so unresponsive and did not call to confirm it even arrived. I had to be the one to call and get confirmation from someone else on the service team who "thought they saw it arrive." They did not provide me a loaner vehicle and had arranged a rental vehicle from Hertz. I waited the entire day to hear from Israel when I could go to Hertz to get a vehicle, only to end up calling Hertz myself to be told I could have stopped by whenever. Israel also cannot seem to pick up the phone and give me any type of update via phone, insists on texting. Was the same way with Hertz, wouldn't just pick up the phone and would only communicate with them via email. Apparently picking up the phone and calling people and having decent customer service is lost on him.Have tried to connect with the service department manager TJ twice now who has yet to return my phone calls.My vehicle has been in Courtesy Ford's possession for over 24 hours and I have no update. An absolute nightmare. In the process of escalating this with Ford.

  Alexis Black
a year ago
If you are looking for car I would 12/10 recommend going to Courtesy Ford. I had the pleasure of working with Hunter, Steven, and Dylan and all three of them were so incredibly nice and made the car buying process so easy. I have been to quite a few car dealer ships and this one was by far the best customer service, prices, and overall great environment. If any of my family or friends ask me where to go for a car, this would be my recommendation.

  Cheryl Lehto
2 months ago
I would like to let everyone know how wonderful Abel is. I live 200 miles away from his Dealership, and I will always drive my Ford Tremor to his service Department.I trust him because he has earned it. Thank you Abel! See you next time. Maury and Cheryl!

  Jordan DuPont
11 months ago
I went in over a year ago to check out the new Mavericks and was helped by Hunter. I wasn t ready to buy, and he was respectful and informative even though I told him I wasn t going to make a sale. A year later, I needed a new car and called and spoke to him and let him know I was considering it. He made the process extremely easy, showed me different options and helped me find my perfect new car! I m very thankful!

  Don R
3 months ago
Amazing service experience at Courtesy Ford! Advisors went the extra mile, repair completed to Ford specs so quickly. In a time when we re all too often disappointed in customer service, this was a gift! The courtesy Ford service department really shines. Thank you all!

  Emma Soji
5 months ago
Let the buyers beware. Courtesy Ford sold me a Ford focus 2013, which almost immediately had transmission issues. We found out afterward that these cars are known for this issue. Very well known for this issue. Yes and they sold it to us anyway. Anyway When we brought it back for them to fix, they kept it for a week and then called us and told us to come get the faulty vehicle because the part was on backorder and might not be around for a year. We refused and left the car there. Several months went by and they did eventually fix it, but they had told us to expect a callback from whatever department it is, that could possibly do a buyback(We had requested this) but, no, nobody ever called us back. Of course. Beware courtesy Ford will take your money with a smile but they will not make it right if you ve bought a lemon.

  Powerlevel9000
4 months ago
Just wanted to say thanks to Clyde, incredible professional who facilitated the transaction quickly and maintained a great level of professionalism.Know on to the bad ,the atmosphere inside is not up to the level of a brand new car dealership! There are salespeople loudly speaking to eachother and on the phone cursing up a storm in plain sight off patrons couldnt believe this is a comfortable atmosphere for a family here .Also the level of complete unprofessional behavior to a paying customer by Hunter in financing completely flabbergasted me ! He asked me several times trying to sell me add on's like warranties , I politely declined and that's when It all went south he became completely unprofessional .He became frustrated and mad that I declined his offers, it rose to the level where because of how I was being treated I almost walked away from a done deal that is how bad I was treated by this individual. After all this was said and done he insisted I accept his apology and continued to act completely unprofessional trying to explain his reasoning for why he was mad. This individual should not be allowed to work in a customer service role as the way he treated me a paying customer is not up to par to dealing in a customer service role.Thankfully Clyde and Travis pulled me aside and completed the deal by taking over the paperwork from Hunter and finishing our transaction.I can honestly say because of this I will not be patronizing this establishment again or recommending it to friends or family .

  Ema oz
3 weeks ago
Luis from Courtesy Ford provided a kind, knowledgeable, and expedited response during my vehicle maintenance visit. I appreciate the time and care he took to provide excellent customer service!

  Chandra Garber
2 years ago
I went into Courtesy Ford on November 13th 2021 hoping to find a used vehicle within my price range. I am a single mother, so naturally I was there with my kids as well as my parents to help. I have been car shopping before and have had experiences with sales people that will take advantage of me that I am distracted with kids, by showing me cars not in my price range hoping to get more money out of me than I can afford.But not with Hunter at Courtesy Ford. He was AMAZING! From start to finish. He was very patient with me and especially my children. He even kept them distracted by playing and talking with them, so my parents and I could ask any questions or concerns we had. I live in Washington state in a rural area where every winter we get lots of snow, I needed something dependable yet durable. Hunter succeeded in finding me something to that fit my needs. Though the price was above my budget, He and the financial department helped bring down the price to fit my budget. I couldn't be happier.I arrived at Courtesy Ford with my parents in their vehicle but left with a 2009 AWD Ford Flex in impeccable condition! My experience at Courtesy Ford with Hunter goes beyond words, if I could give Hunter 100 stars out of 5 I would in a heart beat. I've never had the pleasure of working with someone so kind, honest and hardworking as him before and the fact that he was so kind and patient with my children speaks volumes to me about how much Ford values Family, Kindness, and Quality. Anyone looking for new or used vehicles I would definitely recommend Hunter at Courtesy Ford.Thank you Hunter for your kindness, thoughtfulness, and help during my visit last weekend. I am so happy with my Ford Flex, it drives so nicely, quietly. I can now go visit family in Oregon without worrying about if I'm going to break down on the side of the free way.

  Craig
5 months ago
Courtesy was interested in making the sale, but there was no sales follow up to promises or questions. In part, I believe, this was due to the fact the people I was working with had less than 6 months tenure. But, this shouldn t be an excuse for poor customer service.

  Lori Sue Hoffman
3 months ago
Scott Matthews at Courtesy Ford helped me buy my new (to me) Kia hybrid that I love! He made the process super easy and I am very happy with my vehicle. Thanks a bunch!

  victoria davis
2 years ago
Hunter Weigant is the best sales rep I have ever worked with! It was the easiest transaction we have ever had! This is the fourth car I have bought from Courtesy Ford. If you are in the market for a new or used Vehicle contact Hunter, even if it s not a Ford they have a large selection of used cars on their lot.