Buick GMC of Beaverton Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristoffor Lutz
2 weeks ago
After working 60 hour work weeks through covid as a critical care registered nurse here in Portland, my wife and I were finally in a position to get the vehicle we wanted... Not simply the one we could afford. She always wanted a GMC Yukon Denali so I made it happen. Well this dream quickly became a nightmare. We had some trouble with the a/c so I brought it in to Buick GMC of Beaverton for service. The tech hand tightened the bolts he took off and did not secure them. By the time I pulled into my neighborhood, my transmission lines had completely detached from the radiator and my transmission locked up. I had the vehicle towed back into the dealership only for them to tell me everything looks good after they added transmission fluid. Well here we are a year later and several more times going in to the dealership for this issue and I am still having to fight to get my transmission replaced. It doesn't even shift out of 1st gear most of the time and I have to pull of the road. After giving it a few more goes, it shifts. I brought it in to Aamco for a 2nd opinion and within 4 hours they said they were able to replicate the issue and the transmission is shot and needs to be replaced. We do not have $12,000 for a new one and we are at least that upside down in this thing due to the high costs of vehicles during covid. I wish GMC would take ownership of the damage they caused my vehicle instead they give me the runaround, don't return my calls and have even gotten frustrated with me for bringing it in so much for the same issue. My wife is the primary driver of this vehicle. We have no options for purchasing another vehicle. When this vehicle goes down, one of us will no longer be able to make it to work. I'm writing this review bc I have nothing left. This just sucks and like everything else these days I'm just going to have to let them punch me in the face and tell me I'm the idiot for running into their fist. I strongly recommend finding a different service provider. I just read some of these reviews and "Wow!" This place has really gone downhill since I first started going to them in 2014.

  Tiana Bowers
3 months ago
I took my car in on 12/19 to get a part replaced. I picked up my vehicle on 12/20 and noticed a pungent oil smell in my car. I assumed it was leftover from the mechanic who test-drove it but more so, I trusted Beaverton Buick's work and told myself not to worry. What do I know about cars anyway? The next day (12/21) I was driving to Klamath Falls (5 hours away) by Eugene my oil light came on and I could make it to a Buick in Eugene. While there the mechanics were shocked at what they found. I had a massive oil leak and lost 3 of the 4 quarts I started with. They found that the Beaverton Buick had stripped my oil plug and poorly installed parts causing the leak. I spent 4 hours stranded in Eugene while they tried to pressure wash all the oil off my car and engine. Eugene Buick told me NEVER to go back to Beaverton Buick which I think says a lot coming from a brother company. They said no mechanic should have ever returned a car in that condition to its owner. I was also told Beaverton Buick would not be notified of the severity of the situation which makes me sick. How can unproperly skilled people be allowed such important jobs? How can I ever trust this business again as it seems to employ people who aren't competent in car mechanics? I am truly fortunate that this disaster happened close to a big city or I could have been in a really bad situation.

  Harpoonarooney
7 months ago
Greeted promptly at the desk. Information was given, and my vehicle was off to service. While I waited in a very nice seating area, I could work remotely and charge my device. My vehicle was ready in an hour. Now then:Windows are not cleaned. Old oil change tag on windscreen not removed. Interior not vacuumed. I was, however, given a free car wash card - think they were trying to tell me something?? Lithia dealerships vary all over the PNW, so your service experience, like your actual mileage, may vary**Does not include dealer markup, destination charges, and accessories. All incentives to Dealer..

  Gaby Michel
a year ago
I have been a customer at this dealership since 2021, and have had my car serviced here multiple times. I have also had to bring my car back multiple times for parts that were replaced by this dealership failing within a year. In my most recent experience, I needed three parts to be replaced in my vehicle. I had told my service advisor to place the order and we made an appointment. On the day of the appointment I dropped my car off at 9am to be serviced, and 6 hours later I received a call saying that none of the parts were in stock and everything needed to be reordered. Why would that not have been confirmed before scheduling an appointment for this service repair and keeping my car for 6 hours for no reason? After rescheduling a service appointment for a date where the parts would actually be in stock, I dropped my vehicle off on a Sunday night (the appointment scheduled for Monday morning), and I was told it would be ready in a few days . No one contacted me until I requested information on Thursday, and I was told it would be ready Friday. Friday comes along, and no one contacts me so I text the referral number and ask when it will be ready and they say it would be ready on Saturday morning. Saturday by noon, no one had contacted me again, so I call the service department and no one answers except the messaging center where I m told my message will be forwarded to the department. I once again never received a call back. I had asked for a loaner vehicle because I rely on my car for transportation to work, and they said they no longer have loaner vehicles, which I figured would be doable for a few days. They had my car for over a week before letting me know my vehicle was ready, and they only informed me of the service being completed after i reached out to them for the fifth time. If you are a woman I advise you NOT to bring your car to this dealership under any circumstances, as they have no respect for women and cannot even afford the basic decency of letting me know what is going on with my vehicle and giving me an accurate time and date as to when service would be completed.

  Terry Smith
a year ago
This shady Service Center stripped out my oil pan and then claimed no responsibility, refused to fix it, shifted blame. Grunts at the dealership would not give out contact info for the supervisor Tim W. who does not return calls or emails. Young amateur technicians need to keep that air ratchet away from peoples' oil plugs. "Notice of small claims court documents" have been submitted for repair costs, and lifetime oil change refund. Easy way and a hard way, Tim chose hard.

  Arlen KEUP
a year ago
CUSTOMER BEWARE!!!Customer service isnon- existant! There is no sense of urgency when dealing with safety issues due to recalls!! They have no parts in stock. They first tell me it may take months due to supply chain issues, but when pressed, they advise 1 part can be in in 5 days, 1 part in 10 day's and a 3rd part on back order, with no estimated shipping date.THE QUESTION I ASK IS HOW DO THEY CONTINUE MANUFACTURING NEW MODELS!!!The answer is that once they have received a boatload of money for the purchase of a new vehicle, they take the money and run!!!CORPORATE GREED AT THE FINEST LEVEL, BOTH FROM MANUFACTURER AND DEALER.CUSTOMER BEWEARE!!!

  Kayla Johnston
4 years ago
One happy customer!Drew was so helpful during the process of buying my used Nissan, I honestly couldn't have been more satisfied. I didn't experience any underhanded tricks, he was trustworthy to help me find the best, honest deal for my situation. I recommend this lot, and specifically Drew for sales, 100%!

  Nicole Wiechmann
4 years ago
Mike was the guy who helped me get my new jeep! He definitely went above and beyond! He was helping two other people at the same time as me but I never felt neglected. They actually sold the car I was going to see and he found a similar one and priced it down to what I was looking at! Couldnt believe how friendly and attentive and quick everything went through with!

  Wayne Elliott
3 years ago
Our third purchase from this dealer was like the previous two.... excellent!Zack was our sales person. Respectful, courteous, patient and knowledgeable.We are a Buick family and we're very happy with our decision and the service we received. I highly recommend this dealer.

  Charlotte Chen
8 months ago
If I could give them ZERO stars I would! I WILL NEVER VISIT THEM AGAIN. DO NOT TRUST THEM TO REPAIR YOUR VEHICLE EVER!!!!I took my vehicle in for emergency service because I broke my differential nearby and they were the closest repair shop. But I had been bringing mine and my family's cars there for years for routine maintenance, this was the first time I had them do a major repair on my personal vehicle.While getting the differential replaced I also had them replace the battery because I was due for a new one. I wouldn't normally have a dealership replacement such a simple part but figured for convenience I would bite the bullet this time... Huge mistake because these idiots LOST the battery hold down! Then when I confronted them about it they LIED to my face and said it was missing when I brought it in.How do I know that was 100% a lie?? Because I had jumped my car prior to bringing it in (this is why I needed a new battery) and it was definitely there. I tried contacting the manager who was always conveniently "at lunch" when I called and gave up after about a week, the most disappointing thing is that all I wanted was for them to make it right and replace the $3 part that they removed from my vehicle and LOST.If you have never replaced a battery before, it's literally 3 steps: 1-disconnect cables; 2-unbolt battery hold down; 3-remove batteryThe fact that the tech working on my car managed to screw that up and lose the only part involved in the process really makes me doubt their safety standards and shop protocols. I've been around cars and worked on then my whole life, this is beyond incompetent. I suppose if I brought my car in for a tire rotation and they lost a lug nut they'd would probably try to blame the customer as well. I seriously question the safety and ethics of anyone working there.

  Vynorton Nguyen
4 years ago
Andy Herrera was an amazing worker; he had such a kind and caring charisma. Andy really cares about the customers and tries his best for you! Andy made the process fast and easy for us while answering all of our questions along the way. It was a delight doing business with him and I would recommend everyone to come to Andy!

  William McDonald
4 years ago
If Zach McDonald is a representation of the way this business treats its customers...I would avoid this place like the plague.He gave me a few minutes when I expressed interest in purchasing a specific vehicle, then provided my with an out the door price.When I asked if there was anyway he could come down on some of the extra charges the dealership seems to add on...he said "maybe you need to look for a cheaper vehicle". I continued to try and engage in discussion with him for other options and received no response...which is very rude and indicates they have no space for people who aren't paying their high prices.. understandable based on our capitalist society although still feels like a slap in the face. Karma to you Zach

  Jessica Ruffe
4 years ago
Probably one of the worst dealerships I ve ever been too.I don t know where to even begin. The sales associate was not personable AT ALL.He barely spoke to me or my fianc�.Just kept trying to get me to sign things with ourt explaining anything to me even after I asked many questions and then left me for almost 30 minutes without telling me what s going on. Acted like he doesn t remember anything we spoke about the day before. I just can t believe how poor the service really was from this gentlemen. I ll never go back there.

  Mr. Kellz
4 years ago
I drove 4 hours to look at a vehicle. Well they failed to mention and or show before I drove to them that the rear bumper was bent in to the bed of the truck. When you go to a place for a specific vehicle and he personally went out and took a few pictures of it to send me. He avoided to show the bad part. Avoid this place at all cost. He clearly didn't care at all. He wasted my time and fuel. He didn't even want to sell another vehicle to even try to make it right. Poor quality vehicles and poor customer service. Thanks Nate for wasting my time.

  Steven Rarig
4 years ago
Andy made the whole tedious process of buying a car easy, quick and honest. He is friendly and I didnt feel pressured into buying. He was efficiant with paperwork and even took the time to go for two test drives for both my wife and myself. If you go here, ask for Andy.

  Tyler Wilson
3 years ago
We drove 1.5 hours after confirming with two people that a vehicle was there for $15,900. After getting there we were told it sold the night prior but how convenient that they have the same vehicle but for $2,000 more. This is a bait and switch tactic and is horrible business practice. This vehicle as is still up, I messaged again and they confirmed that it is still there even though it is not. Don't fall fall for shady sales tactics here.

  sharra dawn Hamper
4 years ago
I am one happy customer, Andy Herrera was so nice and got me into the 2016 Kia Soul I was wanting. I had never bought a vehicle from a car dealership , and he made the experience so easy.i got the car I wanted., low mileage, great price & color I wanted too. Then he sent me to Corey for my financing and he got me a low interest rate and low monthly payments. I can't say enough about them. I will defintatly be a return customer. And I have and will be sending others I know that arelooking for a great deal.Thank you again BUICK OF BEAVERTON for making this first time car buying so easy. Sharra Hamper Umatilla,Or

  Jack George
4 years ago
I have purchased alot of cars in my dayBut by far these guys are the best. I will always come here first and recomend anyone wanting a fair and honest experience to come here. My salesmanTommy made this the best experience buying a cae i have ever had. If you are smart come here first.

  Greg Wilson
5 years ago
I bought my 2016 GMC Canyon a little over two years ago from Buick GMC. And recently tried making an appointment online for a oil change. Got a message back within a couple minutes and the person said they would forward my info on to a service advisor. I was trying to make the appointment for three weeks in advance since I knew I would be free to bring it in. 4 days later I had not heard back so I messaged again and they said sorry I ll remind them again to book my appointment. Well now it s been another couple days later and nothing. I then call to make an appointment left a message and still haven t heard back. Needless to say I will be taking my business elsewhere and never buying a truck from them again!!

  Paul Jancsek
6 years ago
Nice people working there. Only problem is the service advisors don't inform you of some problems that may be needing attention when you pick up your vehicle. Case in point. A leak around your oil pan. I had several oil changes and never did they inform me of the oil pan gasket leak. When I texted them on the cost of replacing the seal between the engine and the transmission I got an estimate on replacing the oil pan gasket. I researched all my receipts and found no mention of the leak.

  Emanuel Romero
4 years ago
The ineptitude of the advisors is greatly. I can t say anything else because words can t describe their customer service for new customers and existing ones. I do not mean that in a good way either. I will not say names but Kanye west made an album about that particular name and it was and is pretty popular. It has taken more than 3 weeks for them to fix my car problem. I understand things happen and I can t fight that. Although when you been given the run around so many times and left numerous voicemails and transferred so many times. It makes you think that you might not get your car back at all. When you need your car and you have been given only an expectation of a few days you manage for those few days. When those few days turned into weeks, without a single word from anyone or a phone call from the advisor. It makes you wonder who is fixing your car. If I m taking my car to you, I shouldn t be shame because I have an older car. I m sorry I can t be as rich but you better believe that if I had a new car. You wouldn t have my business. Buick of Beaverton, thank you for setting the bar so low for your customers. You re advisors should understand a magnitude of the problem and follow up with their customers to at least let them know the issues of their old car. Those ungrateful inefficient advisors. I m not mad. I m upset of the fact that those advisors just don t care. we have an old car that is bringing them business to their crummy lot. Thanks Buick of Beaverton, you actually ruin our thanksgiving and possibly our Christmas. A big round of applause just for your advisors.

  Laurie Isenberg
8 months ago
Very friendly, fast, pleasant Waite, very clean waiting room and bathroom. 5 starts

  P M
3 years ago
Awful experience, terrible service, dishonest technicians. They're really nice to you until they get your money and they don't care about you. God forbid you have an issue and need to talk to a manager because they will just give you the runaround until you give up.

  Richard Moles
5 years ago
Nov 30th 2018 Me and my grandson drove to Buick GMC of Beaverton from Salem Or. to look at a new 2018 GMC pickup. The sticker price was $53,860.00 i ask if this was the best that they could do and he said they had a $1,000.00 off if we financed threw GMAC i said no that we would finance it threw Chase Bank because we buy all our equipment threw them we have a under ground directional business and we get a better rate threw them, i ask if that was it, and he said yes. I paid $5,000.00 down and a rebate for $3,500.00. After licences title and etc, was added $742.00 the balanced to be financed was $46,102.00. Within 8 hours the truck went on sale on the internet Dec 1 2018 for $45,360.00 . With my $5,000.00 down i should have been able to drive of the lot for $40,360.00 plus licences and title charges. That a lot of money to lose in 8 hours because a few people couldn't be up front about it going on sale in 8 hours and somebody had to know but i called several times and they said every time that the person i need to talk to was not there and they would give them the message and still no return phone calls 9 days later i am very upset about this. This is not the way i would run my business. We buy a lot of trucks for our business, a lot from Hillyer's Mid City Ford in Woodburn Or Skyline in Salem Or. but my grandson liked the GMC, but this will be the last bought there. If they would have told me i would have been glad to drive back the next day.

  Leticia Vitela
6 years ago
We bought a truck there 2 weeks ago and we had an awesome experience! Thanks to Colten, we got the truck we wanted :) he was extremely helpful & explained everything to us. Would definitely recommend him!

  Matthew Sollman
4 years ago
Drew Jones helped me find a great affordable truck. He was very patient and answered my many questions. I love my new truck!

  Brandon Arellano
6 years ago
awesome experience...no pressure great new car buy. Kyle Heppner was an awesome sales rep. finance was quick and easy.

  Anne Arnold
5 years ago
Actually we were at the Cadillac dealership and I couldn't have been happier with them and their service department. Kenny you are amazing and I look forward to bringing our vehicles there.

  ahren b
a year ago
Absolute TERRIBLE service, dealership sold me a '16 Tahoe that had problems, scheduled an appointment with the service center and I drove an hour out of my way only to hear that they scheduled me incorrectly!Service: General repairs & maintenanceService: General repairs & maintenance

  T Love
6 years ago
Not friendly, they seemed to be to personalize service. Didn't get the service done and purchased a $30,000 Cadillac through a different dealer. They need to add the human factor back into their service. These cars are too expensive for me to just be a number to my service provider.