AAA Portland Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Richard Samuels
2 months ago
Good fast service for an International Driving Permit. $5 passport photos for AAA members. Plenty of parking available in the lot, which, unfortunately, reflects downtown Portland's problems. A little difficult to get to because of one way streets.

  Johny Howard
3 months ago
my rear wheel came off during snow /freezing rain. AAA sent tow driver Alex who was very personable & kind to me . Thank you, Alex - all the best to you.

  Jer Ben
5 months ago
patrick came out to help us training harold quickly and efficiently in almost less than half an hour when we were expecting to be stranded over an hour. underpromised and overperformed. thank you to patrick and harold. patrick also has an eclectic knowledge of pokemon history which impressed us as younger millennials. all in all 5 out of 5 experience.

  Lisa Bradfield
3 months ago
When I called for a tow AAA was fast to respond and to our location in under an hour. We were very happy with the response time.

  Carolyn Franklin
7 months ago
I had AAA for 60 - SIXTY years in California. I called them in OR to give my new address, etcetera. I talked with an agent, forgot her name - told her about the 60 years - and in the conversation I mentioned something about car auto rates here. She, of her own volition, arbitrarily changed my carrier, from AAA to Travelers, and happened to mention that in the discussion. I jolted awake and asked her to repeat that. She did, and seemed unconcerned about the change! I yelled at her! She burst into tears, I was stunned at her reaction, so unprofessional, and at the fact she would change my AAA, arbitrarily, to Travelers! What kind of kindergarten are they running here? Eventually, AAA got just too out of hand with the fees, so I now have Progressive. AAA here is just too stupid and snotty.

  Bryan Balcom
5 months ago
I called for roadside assistance at 6:19 pm on Monday night the representative was great and helpful she said someone would be to me in 35 minutes but may be less at 7:05 someone called and said they were delayed but should be to me soon so I waited , getting cold by now finally at 8:13 I called again and the representative said let me check he then got back to the phone and told me that he was very sorry but I slipped through the cracks and they had to Now find a truck they could reroute to me instead of somebody else because I slipped through cracks they forgot about me that's unacceptable that is their job is to Route trucks to the people that call in line in order and I sat there for 2 hours plus waiting for truck that was not coming finally at 8:35 I called and just canceled it and said forget it I'll figure it out on my own great way to spend a $150 a year to be stranded in the cold and I still don't know what's wrong with my charging system now I have to pay someone to tell me that.

  Mercedes Semone
10 months ago
My car stopped running during rush hour on one of the busiest streets in downtown Portland; I was broke down in the traffic lane of Burnside Street between 16th and 17th. My electrical system was shot leaving me without any juice to power my hazards. And it was only myself and my daughter. There was no way we could push it to the side, and even if we could, it's downtown so there aren't any sides to the streets. We called AAA after freaking out for about 10-15 minutes. They had a tow truck company reach out to us within about 15 minutes. The driver said he was about 20 minutes away. And he was. He safely got us onto his truck and picked up our car. He then got us and the vehicle home within another 15-20 minutes. For such a not good and kind of scary situation AAA managed to turn my mood around leaving me in a happy state with a can do attitude. Thank you AAA for being awesome at what you do!!!

  Jim Larson
10 months ago
The dispatcher worked hard for me as I had a special request that was approved on the Oregon side, unfortunately my probably was in northern Arizona who turned down the request so I was denied service. but as I said it was a special request involving a medical emergency and the car was fine Arizona AAA wouldn't tow it to the hospital the ambulance took me too. But they were not only to do that kind of service so I can't be upset.

  Lenhardt Stevens
9 months ago
Been with AAA for years but this last experience ends my relationship. Car wouldn't start and needed a jump. They couldn't "find anyone in the area" and I was on my own. Finally got ahold of someone without AAA help and there was no reimbursement. Then, car broke down and I needed a tow. Again, AAA could not "find anyone in the area", so I was back to doing it again myself. What the heck am I paying for if you can't even find someone who'll do the work?

  Derek Hagedorn
5 months ago
Hospitality was great. First time there was very clean People just had a great Attitude and upbeat Good experience.

  Melanie Doherty
a year ago
We were traveling to central Oregon over Mt. Hood when we hit a patch of ice, lost control of our suv, spun out, hit the snowbank and flipped the truck, rolling once and landing right side up in about 4 feet of snow. Called AAA, who in turn dispatched an outfit out of Estacada. When the driver finally got to us, he informed us that there was no way that AAA would do this as a part of their package and if we wanted pulled out, it would cost us $6 - $800 bucks. Let him know that we didn't have that kind of money and he said ok, good luck to you and drove away. After digging out a path through the snow, a good Samaritan stopped and pulled us out in about a minute. Thankfully, we landed in all that snow, because the truck was fine other than some minor cosmetics and the worse we had was a sore spot on the forehead. Don't count on AAA if you're in need and unable to pay if it's outside their normal emergency services. They'll just leave you for dead.

  Josh Rosenbaum
a year ago
Coolant hose went out. Got car to side of highway called AAA and started to wait... and wait.... and wait. 1 hour turned to 2. 2 hours turned to 4. 4 hours turned to 8. I'm now on hour 9. I can't afford the additional expense of calling some other tow company and then wait to get reimbursed. Since I'm on the shoulder of a highway I'm considerded high priority. 9 hours later I'd hate to see what regular priority is. What gets me most tho is the lack of updates or logistics. I've had to call every hour to get an update. I've been told I was "top of the queue for 4 hours straight". If AAA needs help on high volume days they should not make their stranded subscribers do more footwork to get somewhere.

  debra porter
a year ago
I needed a tow from a unsafe area and waited over 6hrs until 1am and no tow was ever sent. I called dispatch at least 8 times and was told I was not a priority and that they didn t have many trucks available after 9pm. I explained that I had called for a tow at 6pm and was told then that I was not a priority needless to say I canceled my membership that day

  Michele Michalek
6 months ago
They got me what I needed. Purchasing a AAA membership is the best $100 you can spend.

  Joe Mangieri
a year ago
Staff were very friendly. The shop with travel supplies was a nice surprise. Finding my way into the parking lot with the plethora of one-way streets was a trick.

  Rose City74
3 months ago
Excellent customer service thank you for being there when I need you the most

  David LaFranchise
2 years ago
The driver was great!!! Knew his towing. The people who take your call are not ad good as they used to be. Even though I had tows left on membership, they said I had to sign up for another year. What else could I do. Drivers great!!!! Dispatch

  CL Taylor
2 years ago
I've been with AAA for years, but I recently needed to update my insurance. I worked with Hillary Byler at the Market St. office. Hillary is friendly, responsive, and knowledgeable. She took the time to research several policies and provided me with 3-4 different package options. When the car insurance application wouldn't be available in time for my appointment at the dealership, she looked into other options.

  Marilyn Cutter
10 years ago
This morning I tried to start my car to go to a very important meeting, My car responded with clicking sounds & a flashing dashboard clock! I called AAA. The customer service rep (sorry I didn't catch her name), was very pleasant & helpful (although she did get the year & model of my car wrong for the tech). I received texts, updating me as to the status of my call. Within the hour a very pleasant technician, Kyle (from Northwest Road Service), arrived at my door! After listening to my description of the problem & checking under the hood, he determined my battery terminals were loose & corroded! (This was particularly frustrating because my Jeep had been in for over $800 in repairs last week & the printout I received stated everything was working fine). A quick clean up then tightening & my Jeep was humming along nicely! Kyle stayed for a bit to be sure things were OK. He was very knowledgeable (he even let me watch while he worked...a neighbor came to observe too) & even noticed I had a screw imbedded in one of my tires (which I took care of right away before having to deal with a flat)! I was given a printout that showed the battery readings...very helpful! Thank-you Kyle & AAA. Interestingly I just renewed my AAA membership on the 1st! Money very well spent!

  M. Griffiths
3 years ago
I am a middle aged woman who was stranded in the dark at night trying to remove 2 snow chains. One of them was half off except the back was still connected but I could not reach it. I called AAA to have them send a tow truck to me to take them off the rest of the way. They said AAA does not put on or take off snow chains. They said tow truck company can tow my perfectly running car back to my home or car shop without me of course. I guess I was expected to run behind the tow truck through 2 towns to get home as well. I will never recommend AAA to anyone ever again. I will never pay for AAA ever again. I have been a member for over 10 years. AAA officially sucks. I was absolutely hysterical last night.

  Trevor Leimer
5 years ago
Went here multiple times while I lived two blocks away. I had many questions about my car insurance, but they wouldn't help me at all, they just told me to call the insurance company, which I had done multiple times before without any progress. Then they told me to go see "my agent" that had set up my policy who worked 2 hours away. They didn't even pretend to be concerned with me as nobody there was my agent. This location is why I am no longer a AAA member

  Karen Marie F. Reilly
2 years ago
Even though they weren't efficient at first, cuz they didn't put the order in when I called, so I waited an hour and a half no an hour, then the order wasn't in. They were very apologetic and got somebody out there pretty fast and who took and you took really good care of the car and took it to where it needed to be. I was grateful so, that's that.

  Wayne Gover
5 years ago
I left for work, found my car would not start. I called AAA, I had a service agent at my car in 45 minutes. Name is Alexander. The service was performed professionally, reassuringly, and efficiently. I learned my battery needed replacing, my alternator had no problems, and he had a battery for me, which he replaced. Best service I have ever experienced. Alexander saved my day, I did not have to wait at the dealer for 3 hours for a fix. He was done in 20 minutes.

  Connie Davis
4 years ago
We had a scary experience last night. Our truck broke down on the freeway. We couldn't get off far enough so trucks were shaking our truck. Andrea ( dispatcher) worked for hours to help us. Finally midnight we were Townes to our sons. Young Tom the toe truck driver was great! He treated us like we were family, helped me in n out of his huge rig and basically was wonderful. I can't thank Lilly Pad Towing, Andrea and Tom for saving us. I highly recamend these caring people for getting us ( our dog too) to safety. We hope to get truck fixed today and back on the road to WA. To enjoy the Holidays!

  Darwin Ng
a year ago
Worked with 2 tow truck drivers as accident happened late at night. Both drivers were kind, courteous, and knowledgeable. Thanks.

  Sheri Russell
10 years ago
I have been a member of AAA since the early 1980's and have found them very easy to work with, offer great services and very personable, professional staff. But on Tuesday, when I locked my keys in my car with my purse and phone they went above and beyond! I no sooner hung up (someone let me borrow their phone) and turned around and the person was already there and within 3 minutes I was in my car!!! Wow!!!

  Nancy Scheewe
5 years ago
I am a AAA approved repair shop. With that said, I had to have AAA come and tow a 1973 Trans Am 455. We had been to Beaches Car Show and was just leaving when it died. 1st time I got to use my AAA card. D. Daugherty was the tow truck driver. He knew what he was doing. The Trans Am has a low spoiler just off the ground. He did a superb job of putting it on the flat bed and towing. Thank you

  Finis Vatai
2 years ago
So if theres a pre condition with your vehicle before you buy AAA. Theyll charge you $75 If you use the service same day you buy your plan.Also if your vehicle has not been tagged in the last 3 months or has lapsed over that time. AAA says they will not help you. not even with a jumpstart.Oregon DMV has a two year wait to renew tags . They have also refused to give me a refund since I cannot use the service or lets say , they refuse to help this motorist .

  Eric Connely
8 years ago
Long time AAA member and I've had to use the service a few times. Had a very poor experience and hope that poor reviews here will at least get responded to.My waterpump went out and drove my car to a safe(ish) location and called AAA for a tow. Since I was in Portland, and it was 6pm, I was expecting a bit of a wait but it took 6 calls and over FOUR HOURS before someone showed up.The driver was great (once he finally got to me) but waiting for 4 hours and 20 minutes is absolutely unacceptable level of service.

  Janet Billups
a year ago
No info on their website about purchasing currency, e.g. what the preferred purchase vehicle is (debt, credit, cash, check) and no one answers the phone for any reason. Ever. Must only leave a voicemail which is never returned. Ever.