Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kelsey Griswold
8 years ago
I am so happy I brought my car here. I couldn't start my car on Thursday so I called AAA. The man who came to look at my car said the battery was in such bad condition that he wouldn't touch it. When the tow truck arrived, I had a place in mind but they wouldn't be able to look at my car until Tuesday. The driver recommended A1, made a call and said they could get to it that day. When I arrived, they looked at my car and had it fixed within 15 minutes. He was able to fix my battery without me having to purchase new parts! They even topped off my windshield fluid and oil. They were AMAZING and save me so much money! The man who helped me said he has worked there for the last 8 years, 6 days a week and has never missed a day. I thought I was going to be without my car for over 4 days and they were able to get me in and out in less than 30 minutes. This is definitely going to be my new place!
Eric Haugen
9 years ago
I never would have thought I'd find a place to take my car in on the same day and get it back. The mechanic and front desk lady were very nice and helpful and saved me a ton of money.The mechanic said I really only needed back pads, I know if I went to any of the bigger places they would have tried to sell me breaks and rotors for both the front and back, which costs a small fortune with my make/model of car.I will definitely be bringing my car back for any future maintenance.
Staci Lanter
4 years ago
Had my car towed here at the recommendation of my AAA tow driver. They answer their phone maybe a 1/4th of the time you call and wanted to charge me $510 for a tune up another shop quoted me at $170. The lady on the phone is extremely rude and had to pry for any information at all the two days my car was there. Additionally, it took two days for them to even let me know that. I m now out for paying two rows and $100 for diagnostic in my 95 astrovan (most basic car to fix).. highly do not recommend.
Timinator004
3 years ago
I usually don't leave bad reviews but this time I felt the need to. I took my car in to get a new radiator and valve cover gaskets, (not a big job at all) they told me it should take a couple days at most. That couple days turned into almost two months in which I would periodically call in to get an update (of course they kept giving me a new excuse everytime). After I finally get my car back, I drive it 30 mins and it starts overheating. Needless to say I will never deal with this P.O.S shop again in my life. to everyone reading this.YOU HAVE BEEN WARNED.
Sarah Norton
9 years ago
After my experience with this shop, I would not recommend it to anyone. I asked them to look into the shaking of my steering wheel while braking. They told me that I needed to replace a wheel bearing and two axle shafts for $800, and furthermore that I should replace my tires because the tires had caused the wear on these parts. The description of the problem didn't seem to match what I had experienced driving, and the part about the tires didn't seem right to me, so I called around for advice, and gathered enough information that I decided I needed a second opinion. I took my car to a strongly reputable, albeit more expensive shop, and they said my brake rotors were warped. They resurfaced them for $150. The problem was solved in the steering wheel. But I wanted to double check and make sure the bearings were OK--I'm cautious like that. I jacked up the car and did the old fashioned bearing check--pull on the tires. They didn't budge. So the initial diagnosis from A1 not only did not solve the problem I brought the car in for--it was also incorrect. (Bearings are fine.) Maybe A1 didn't understand the problem I described, maybe they did not do a thorough check, maybe they did not have the experience to correctly identify the problem, maybe they purposefully tried to gouge me for unnecessary repairs. It really doesn't matter whether this happened through dishonesty or incompetence--either way, they would have charged me $800 + new tires and not even fixed the problem. Unfortunately, A1 seems to be an untrustworthy shop.
David Dixon
9 years ago
First of all, Dan Stir was a great guy to work with and very helpful. Within 2 days of my truck being there he had done the diagnostic service and figured out that the computer in my truck was dead. When I eventually got the computer, I plugged it in myself and the truck ran like a dream. So they did a great job diagnosing it.The reason for my negative review is because there were 6 weeks in between my truck breaking down and when I had to call AAA back to have my truck towed from their yard and back to my house. I was told that they couldn't find a computer for that old of a truck anywhere and that they were working with the dealer who had no record of the part number for the truck. Mind you, the serial number had worn off on the computer, but 6 weeks. Also I had to keep calling and getting updates rather than them calling me with updates on my truck. For 6 weeks my truck sat in their yard while they searched for a computer that ended up taking me 30 minutes to find and order total. 5 minutes to search google, 20 minutes to call a dealer in Seattle what part number the truck should have and then 5 minutes to place the order. When it arrived, I earned a new respect for the kind of work mechanics have to do to work in such tight spaces, but ended up installing the computer myself and it worked.So they are knowledgable and able to figure out what issues are going on with your truck, but if they run into any speed bump for getting it fixed, my experience tells me you may have a nightmare on your hands. When I was there to pay my balance and sign for the truck, I was told that owner of the shop wanted to send it to the junk yard. Come on! It is a 1992 Ford F250. Those things are still driven around these areas. It has a new engine. Why would anyone want to junk that truck for a computer that took the customer 30 minutes to find and order?
Cindy Banks
10 years ago
Lost my car in the snow and these guys were the AAA truck that was sent out to help. The car was very deep and on a dangerous road. It took two trucks but they never complained and they were extremely professional and friendly in a tough spot. We almost lost the car into a ravine but they got it out without a scratch on it. Kudos to these guys, they are complete pros.
m. e
8 years ago
AAA should not be affiliated with this place. Bob the tech is a fair and honest person. It's the owner harry thats the problem. The negative reviews ring true with me, the excellent reviews sound fake, as visible to anyone passing, the place looks like a junk yard. As well as the so called sketchy tow yard your vehicle will be towed to. Plan on it possibly being stripped of its valuables as mine was, under the supposed security of cameras and barbed wire?? What a joke!!, anyone who would like to know more details feel free to respond to this and I will fill you in on the whole proceeding. Take your business any where but here!!!!! Just the start of this you CJ RH
Alex Huculak
7 years ago
NO STARS, driver of one of their tow trucks (Dan) crashed into my vehicle, towed it to their yard, offered to get me a rental, and would repair at their facility and now that I have removed my vehicle from their property, they are denying all liability. Way to be a stand up citizen and do what's right. Going to be a battle over this one.
T Kim
5 years ago
Love Bob, the mechanic. He s honest and so helpful. I recommend this place for all your car issues. These guys are down to Earth, nice, and have great customer service.
Drew Jones
6 years ago
Robert was very helpful when my car wouldn't start at my place of business, he even tried a couple things before towing to try to get me on my way. I would definitely recommend him!
Natalie San Andres
7 years ago
The people here are great. Extremely helpful and knowledgeable. I'll continue going here for all of my car needs. Thanks A1 auto care!!
Natasha Young (G30 Productions)
5 years ago
Good neigborhood service station. Space age gas, auto repair and towing all in one location.
A Js
7 years ago
Always takes care of my car for an affordable price!
Annie McKenzie
5 years ago
These people didn't even know how to put windshield wipers on. I wouldn't go here again
Mo Ramezani
3 years ago
Great customer service.Good knowledgeable Mechanic.
David H. Rush II
3 years ago
He explained everything