Service options
- Delivery
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Aisha Mortensen
2 months ago
Got stranded in our motorhome with our family and these guys were AMAZING! Called for parts and they not only help find the parts we needed by calling around for us, they drove them to where we broke down! TWICE!Sadie (spelling?) and Jacob deserve a raise!! Jacob even went a step further and helped my husband while trying to put on belt by himself! Well done you guys! Our family is back on the road, safe and warm!
Phillip Davis
3 months ago
Doin a lifter rebuild and Sadie is makin sure all the parts are right and the other person's in there have helped on smaller projects.
Rick Avila
6 months ago
I m a truck driver that broke down on the hill coming out of Pendleton going towards Idaho and I blew a coolant hose and Shane and the driver he sent , brought me the parts I needed plus gave me a jump brought a jumper a battery tester , thanks guys I really appreciated that. I am a owner operator going broke, and these guys went out of their way to help me out today. !! Kudos to Shane and the driver !!!
Damon Pocholec
9 months ago
While on a trip to the Snake River we had a cooling issue 12 miles out of town. Sadie took our call and had the parts brought to us by Jacob and Shane. That was enough to get me going so I could go back into town and replace the cooling fan that also died. They had everything we need in stock and on the shelf. Rented me the fan clutch tools and I changed it in the parking lot. At the store they offered help and repeatedly asked if there was anything else they could do. They always had a smile and were professional beyond what I have seen in a very long time. With out their help and willingness to bring the parts we needed a couple hour ordeal would have been much worse. As a field mechanic by trade I go into a lot of parts stores and this was the best experience I have had in a very long time. They treated us like we were a regular customer they new for 20 years. I can t say enough good things about this store. And also want to thank the staff of Sadie, Jacob, and Shane.
Jessica C.
7 months ago
Helped me out in a pinch. I really appreciate the delivery option. Saved me over $100 by getting a self starter driven to me, almost immediately, instead of being pushed into a AAA membership. A local wanted $150 for a jump! Sadie was very professional and efficient with service. I felt really taken care of! Thank you!!!
Olivia Stafford
7 months ago
My husband and I were on a road trip passing through Pendleton on a Saturday when our radiator went out. All the shops were closed and many places didn t carry the parts we needed or weren t able to assist us. We came to this Napa and not only did the employees find/ have all the right parts, one of the employees, Jacob even put in the new radiator for us! They were so professional, kind and extremely helpful! They saved us so much time and money by helping us get back on the road that same day. 10/10 recommend this Napa! Thank you so much you guys!
Raider24 Nation
11 months ago
Sadie and Jacob G (AKA) Golden did a outstanding job. They both took more time with me and made sure all my needs were met. Jacob and Sadie both went above and beyond in there help. I was traveling to Texas broke down and they not only sold me the right tools they only sold me exactly what I needed. Both staff members couldn't of made my visit any better. I have been a long time customer of O'Riley's but after my experience at Napa I won't be going anywhere else.
Tashena Ramirez
10 months ago
Had some car trouble on our cross country move. Car wouldn t start and we weren t sure what was going on. Called Napa and they offered to come to our hotel to jump start us. Jake said what we needed and they had the parts available to us and Jay helped with the new battery installation. Very friendly, professional and helpful. We are very thankful that we came across this Napa!
Desert Woodchips
8 months ago
We are on a long trip and our check engine light came on right before pendleton. We pulled up to Napa at 5:54 they where able to help us and get us a new battery.Shawn and Jacob We amazing and helpful.
Gary Keith
7 months ago
I came into the store Monday night 20 minutes before closing. My brake caliper was ready to fall off of my 2018 GMC and the young man sold me the i parts. I didn t get his name or the young ladies name as I was excited because of what was going on. if I could give a higher rating I would
Miss Bee
7 months ago
Can t say enough about the customer service we experienced this morning on our way out of town. Dead battery.. Jay stood out in the rain for at least 30 minutes testing and then changing the battery for us which is in a very precarious position. If I could give more stars I would! Thanks for getting us back on the road! NAPA customers for life!
Michael Turner
9 months ago
My vehicle was really acting up and finally died in a grocery store parking lot. I went to Napa to see if they had any idea what the problem was. I spoke with Jay and his co-workers and they had some ideas. Jay walked to the store with some equipment to diagnose the problem. Once identified, Jay took tools and a new battery to the grocery store and installed it in the parking lot. Can t say enough good things about what Jay did for me. I will be taking all my auto supply needs to Napa!Mike Turner
Krystle B.
8 months ago
Knowledgeable staff, very helpful. Cheaper prices than the other big name auto parts place in town. Sadie is one of my favorite gals to come to for feedback & help with my vehicle issues.
Virgil Tsosie
a year ago
Customer service is pretty good alright not to mention every time I stop in for the parts that I need it is 90- 95 percent on stock I am not hearing will order for you will be here tomorrow or in three days. Very happy with location as well. Pretty convenient. So far great job napa
bill koskela
5 months ago
Knowledgeable and Courteous helpful and my agent was cute too
Kendal Y�rk (318)
5 months ago
Frig this place. Walgreens was better.
Joey Derrickson
a year ago
Super helpful people, helped me find the right bulb for my van and gave some helpful tips to be careful of
D. Porter
4 months ago
Great employees!