Rich's Auto Clinic & All Hours

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  humble human
5 months ago
I locked my keys in the car while it was running. I called my roadside assistance and they couldn't get anybody closer than Boise. It was going to take 2 hrs for them to respond. I called Rich's Auto Clinic and they sent someone out to help me when the first 3 on the list wouldn't. I recommend them anytime!

  Katie Griffin
7 months ago
My car broke down unexpectedly and needed a tow. Triple A hired Rich s Auto Clinic for me. The owner was extremely thorough from start to finish, making sure to take great care of my vehicle. After towing my car to the dealership, he also took care of dropping my keys off for me in the after hours drop box as the dealership was closed. Overall great service!

  Katelyn Caruso
7 months ago
Make this your first call for fixing a car AC! Staff was super friendly and very knowledgeable, and explained in detail what was wrong with our AC and how to fix it. They even let us come into their shop with our dog to cool off in the air conditioning. He had us back on the road in the same day! We made it all the way to Texas and our car AC is still working well!Service: A/C installation & repair

  Nathaniel Caruso
7 months ago
The best mechanic experience I ever had. The owner was friendly, personable, and took the time to explain the issue with our AC in a way that was respectful, and educational. We are eternally grateful to him for finding the time on such short notice before our descent into the deserts of the western US. He really saved us and our dog from frying.Service: Air conditioning

  Fabian McCabe
5 months ago
They were wonderful! They picked my car up from the Ontario Walmart and had a new starter in within 2 hours. They were all very friendly and courteous.

  Linda Ogle
7 months ago
Broke down at the light by Denny's on Sunday the 3rd. Thomas from Rich's towed us to their shop. New owner Justin told me what was wrong with my car. Both men were very helpful & kind. Thomas took my car & me to my house. Eternally grateful.Service: Auto engine diagnosticService: Auto engine diagnostic

  Adam Ury
7 months ago
We ran out of gas in Oregon and we requested AAA bring us some fuel via Rich's. When all his drivers were out on runs, the owner brought out the fuel. By the time he made it out, our battery had died. He took another trip to get a jump box and get us back on the road. Many thanks to Rich's.

  Unknown User
6 months ago
We bought a motorhome and it wasn't running and he came out after hours and work this is all night and got it running and now we get to go this is a great guy and a fantastic business I'd recommend them far from none

  Rebecca Harris
a month ago
I was in a really rough spot and they were the only ones in ontario to help me with a towing.

  SE Gally
2 years ago
We were on a long road trip and our check engine light came on just as we were passing Ontario. Thank goodness for this auto shop, the man working dropped everything to take a look at our issue and was able to get us a new part and up and running in less than an hour. Fair price, friendly, and efficient.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Chani Murat
6 years ago
They weren t able to service our vehicle because no one around could source our part. But their customer service and effort to help us went above and beyond.Rich spent over an hour calling everywhere within 100 miles trying to find us our part for our Ford- highly recommend these guys and if we were able to stay in town longer we definitely would have had them do the work. Go Here. Fair priced honest good friendly folks- Ontario is lucky to have em!

  Peter&Shari DePauw
4 years ago
This shop has always been an excellent resource! recently got our truck in on a Saturday morning and radiator replaced to get us on the road. Tim called to follow up and make sure we were OK and satisfied. Then had another problem, which he fixed and AGAIN followed up with a phone call!! Very impressive service and customer relations!!

  Wesley Barton
7 years ago
I was headed back home after a visit to Oregon when my water pump gave out and left me stranded on the side of the road in heavy snow. I got a tow into Ontario with someone else, but I would have done better to call them directly, as it would have saved me some money. They were extremely friendly and personable. Under other circumstances, I think I would have enjoyed spending some time just hanging out and talking with them. They got everything repaired by the next morning, and it didn't cost an arm and a leg. I'd say it was probably the best service and most honest mechanic I've ever encountered. If you find yourself in need of repair and/or towing in the Ontario area, I don't think you can do any better.

  Adam Miller
3 years ago
We were out of town hours and hours away from home broke down on the side of the highway on a 90 something degree day, literally stranded with barely any cell phone service. Rich not only helped tow us away so efficiently he also even helped us figure out a plan for what autobody and rental place to go to next since we were out-of-towners and introduced us to some more great genuine people to help us further. Rich was so so helpful and genuine and with an awesome sense of humor. 100% recommend Rich's Auto, and will forever be grateful for him helping us that day! Thank you Rich! -The Stranded Kids (Adam & Stacie)

  Charlsie Futrelle
4 years ago
We just had a marvelous experience with Rich's tow truck driver Reed. Our car just stopped between Huntingto and Ontario. Reed came out, listened to our tale of getting gasoline and then the fuel sensor read empty. He said that he thought the tank was really empty. He towed us back to town to the shop. Even though it was after 8 PM, Reed got a mechanic to check it out. While the mechanic checked a few things, Reed went and got 3 gallons of gas. Our Explorer was so dry it didn't register but it did start.We went to a gas station and put in another 19.49 gallons. The lady is fine now.Thank you, Reed, for helping us so much. You are awesome.

  Victoria Navarro
4 years ago
My keys were locked in the running car. I couldn't get back into the locked house. I was stuck in the freezing cold with 3 kids and a baby. I called Rich who showed up in 2 minutes! He opened the car quickly and professionally. He charged me half of what I was expecting pay. I can't recommend him more!

  Penny
6 years ago
My Forerunner broke down on my way home coming down into Ontario late afternoon Sunday. I made it to the Pilot station and found Rich's online. Randy came very quickly and took both my truck and me back to Boise where he dropped my rig off at my mechanic's shop. It's fairly nerve-racking to break down on the road when you're by yourself. I'm am so grateful to Randy and Rich's towing service for getting me home quickly and safely. Very trustworthy towing service and Randy was very personable and kind.

  Stephenie Kammeyer
7 months ago
I guess they are under new management. Give them a chance! The crew was friendly and nice. I would definitely use them again.

  Bryan Garcia
4 years ago
Only giving one star cause there s no option for zero!!! Got my vehicle towed there by the police department, Had a release form and had the expense written on it by the officer. When I went to pay the fee and get the vehicle, the fee was written over by the owner Rich !! it was originally 230 on the forms & he said it was 250. He literally wrote over the 3 and made a 5. And was hesitating to show the form when I asked about it. Then gave us a false receipt not even equalling what we paid for! Took out his personal wallet and put some of the cash we payed in there. After paying, I got on the phone with the police department just to reconfirm if it was 230. And I told them the towing place was charging me 250, they said they would call or fax it over to them once again. After the call, I went inside and told the owner I just got off the phone with the police department and it s 230 not 250 as you charged. He looked super upset, said it s 250! And I said it s 230 sir, the police department is faxing It over to you once again. He took out his personal wallet, grabbed 20 & literally threw the 20$ he stole from us on the counter. I then said thank you as the nice person I am, and walked out. After walking out he kicked the wall then slammed the door shut behind me. I swear I would have called the cops if the door would have touched me. Totally not acceptable for this towing place to even be open, it s really filthy in the shop office and very unprofessional!!!

  Julia Flores
8 years ago
I took my car in for 100, 000 mile service and ended up paying 1/2 of what Ford Dealer was wanting to charge! Car runs soooo good. Took in a few days later for a problem with my shifter interlock. They fixed it and went above and beyond to make sure it was done correctly!! I recommend these guys for all your car needs!! Thank you Rich and Crew!! I will definitely be back!!!

  Daniel Chapman
6 years ago
Great, honest and funny! The repair technicians are a good honest bunch. We had an emergency and being out of towners, they didn't take advantage of us and had us out within in the hour. Rich had us laughing and shared very good info. I recommend Rich's Auto Clinic any time and over the big business guys.

  Lance Trees
3 years ago
Okay let me start off by saying the owner of this business is absolutely just rude. I dont know if he was having a bad day or what but it isnt right for a buisness to treat there customers like how I was treated. On another note, the towing prices are extremely expensive and a rip off. 400$ for a tow from nyssa to ontario. If you want to be broke, and yelled at I highly recommend richs auto clinic.

  Ninja Zach
5 years ago
The best experience in an auto shop and customer service in general. After trying to flush my transmission, which didn't work, they worked with me to provide a road worthy car to make the long trip back home. I normally do not write reviews but they deserve more appreciation than what this review offers.

  Sean Brady
6 years ago
Rich's Auto Clinic was great! Car had troubles right outside Ontario. Got a tow to Richs through someone else, though I found out later Richs could have towed me for less. Billy was able to look at my car right away. He found the issue and got us up and running again in no time! And best of all, it didn't cost me an arm and a leg; hell, barely even a finger. Great job guys! Keep up the good work!

  Calen Cromwell
7 months ago
Absolutely horrendous experience, complete runaround. They lie to you, tell you what you want to hear and then screw you over entirely. Do not do business here, drive further, pay more, whatever you do, avoid this business at all costs.

  Toua Strong
5 years ago
Broke down traveling. Had the car pulled there. the guys made use feel at home. We camped on the side while waiting for repairs. Fast and resonable prices. The towing is high but worth to be towed into town. But then agian when was towing ever cheap. Thank goodness for auto clubs.

  Malcolm Coupland
4 years ago
Fixed our utility trailer leaf spring problem on an early Saturday morning on our way to Arizona.Great service and workmanship!Kudos to their entire staff!Use them if you can!Grace and Malcolm British Columbia

  Taylor Zehr
3 years ago
I don t know where to start. If zero starts was an option I would choose that. The owner is very disrespectful and snarky. He charges way too much for towing. He charged 400 bucks for a tow from Ontario to Payette. I would not recommend to anyone in the area. If you want to be degraded and ripped off this is the guy to go to.

  Aaron Stinson
5 years ago
These guys came to the middle of nowhere and towed our massive Mercedes Sprinter. We are a touring band and needed to get back on the road. They worked on it until midnight to get us back on the road to make our next show. Good, hardworking people.Revision: Turns out they used superglue to attach the alternator wire harness, didnt properly seat it or attach it, didnt tighten the bolts on the air conditioning compressor that they had to remove so the bolts wobbled loose and the new alternator failed about 700 miles later leaving us stranded on the highway again. When the dealership looked at it they said, whoever did this repair did the worst job i ve ever seen. They tried hard and did what they could but ended up screwing us over very, very badly.

  Molica Chau
10 years ago
You hear stories of vulture mechanics & shady businessmen; these guys are nothing of the sort. The complete opposite actually.Randy is an angel of a person; huge heart, just a stand-up gentleman. He honestly restored some of my faith in my fellow man.My boyfriend & I had our car break down at 2am on I-84 west out of Ontario, OR. We called Rich's and within 30 minutes Randy saved the day, towed us back to the shop at a VERY reasonable mileage rate. After the car was unsalvageable, Randy really helped us out in every single way possible. He dropped us off at our hotel AND picked us up whenever we needed to go to the auto shop (in his personal vehicle).These guys really turned what was a horrible experience into something with a little bit of light at the end. They'll take care of you!