Steen's Master Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robyn Smith
a month ago
Kayla and Justin were AWESOME! They were very helpful in assessing my auto issues and provided a straightforward and HONEST response. I cannot thank them enough for their attention to detail and customer service excellence.

  Stephen Tomasello
4 months ago
They're my friends they are my mechanics and they do a good job and they're very honest if you live in Newport area you probably already know who these people are and they're good mechanics and their honest and reasonably priced and all the rest I love them so

  Ken Wilson
4 months ago
Local small business owner here and we have all of our fleet rigs maintained at Steen's Master Lube. Russ, Justin and Kayla are a class act. I highly recommend their services.

  Janel Bennett
4 months ago
Kayla and the team of mechanics at Steens Master Lube came highly recommended and exceeded our expectations. Quick, friendly, professional and trustworthy. Highly recommend. Thank you, Kayla!!!

  Brent Dumler
a month ago
Great communication. Professional, fair pricing. And finally....someone on the Coast who is willing to work some on classic cars.

  Kayleen Davis
a week ago
We highly recommend Steen's. Always helpful, honest, reasonable prices and great people!

  Michael Bearden
5 months ago
Recently took my car in for coolant flush, was quoted $85 for this service. Was told thermostat was bad and flush couldn't be done without it being changed. Ask how much that would be and never was told. Thermostat had just been replaced one month prior but thought part could have been bad. Called back and said change it so flush could be completed. $400 dollars later job was finished, thought price was a little high seeing never being told how much it was going to cost.

  Shelly Heim
7 months ago
I ve never left a bad review, for any business, until now.I was extremely happy when a friend with the same car I have told me about Steen s. After the first oil change, we noticed oil drops in our driveway. We voiced our concerns and were told the oil pooled after changing it and it would stop, 2 weeks later it stopped. After the second oil change, the same thing happened. After 5 weeks my car was still leaking oil. I called, left a message asking if anything could be done or when could I expect my car to stop leaking oil. By this time our driveway is a complete mess. I also sell real estate and my car leaked oil on the driveway of a $1, 200,000 property.I received NO call back. No explanation. No apology. No advice on offer fix the problem or check it out. No acknowledgement whatsoever. We are very disappointed.Service: Oil change

  A. F.
9 months ago
11 stars if I could. They diagnosed my truck quickly and once it was fixed, it sounded brand new! They explained everything really well, were all super friendly and were extremely knowledgeable when it came to my truck. They are fair with their pricing and got to my truck quicker than the time i was quoted originally. I'll be returning here if the need for a mechanic arises again.

  Jordan Clarke
6 months ago
10/10 recommend!!! Was traveling through and needed a last minute old change, they fit me in that day and were very friendly, quick and honest. Charged literally half of what I got quoted elsewhere. Wish I lived close to use them in the future.

  Jade Sellers
7 months ago
Thank you Steen's ! I would definitely recommend this mechanic shop,they saved me! My family and I were in Newport on vacation when our car broke down. They got my car in right away, communication and updates we great! Very honest and trustworthy company.Service: General repairs & maintenanceService: General repairs & maintenance

  Jake Westers
8 months ago
Very thankful for Steen s. Had a breakdown during our road trip just south of Newport on Monday, July 24 around 330 in the afternoon. Frantically calling around during our tow ride into town and most shops were looking at least a week out just to get in. Steen s kindly understood our situation and squeezed us in first thing in the morning. Got to enjoy a meal and beachside hotel in Newport and had my vehicle back in less than 24 hours for a very fair price. Appreciate you all!

  Jay Cee
7 months ago
My Daughters Explorer broke down and I was expecting a shop to maybe take advantage of an out of towner, not the case here, Steens got her car up and running same day and absolutely at an affordable price, I would highly recommend this shop to anyone local or from out of town.

  Alexander Jordan
a month ago
Would NOT recommend this place! The story is too long to go into. AVOID AT ALL COSTS!!!

  Marti Johnson
a year ago
Professional, friendly, and knowledgeable! Great staff knows their stuff and also has a great sense of humor. They don't waste your time and explain everything in a way that a toddler can understand, if needed. I'm a lifetime customer from now on and will only go elsewhere if they tell me to. Hands down the best in town!

  Courtney Jacobson
a year ago
I had an oil light come on just before a trip home. They took a look, tightened things up and I was on the road. Plus, they did it with a smile and wished us a safe trip...I wish I lived closer!Also. Their lobby is meticulously clean. A mechanic shop I wouldn't even mind waiting in.Service: Auto engine diagnostic

  Deborah Smith
2 years ago
My headlight went out, went to dealer and was told 2 to 3 weeks for appointment. Went to second shop and was quoted over $1000 and no discussion with actual mechanic. Finally went to steens and Kayla was such a breath of fresh air! Polite, cheerful, helpful... I did the drop in thing and Don came out and looked at what I needed, ordered a bulb that was delivered in about 10 minutes, let me know that I did need the expensive headlight assembly but they would check around for alternatives. Brought car in for a radiator flush, new windshield wipers and they looked at the headlight wiring and my stow n go seat that he said he couldn't fix... I walked out under $100.Said I could bring in a headlight assembly and they will put it in for me (will save me quite a bit of money)! The customer service is outstanding! I have found my new go- to auto service. Thanks Steen's!!!Service: General repairs & maintenance

  Tiffani Cole
a year ago
When I arrived for my oil change, I told them I was on my lunch break and she told me she would have them get right on it. They had it done in 25 minutes! After I paid I asked if I needed to top off my oil what kind of oil should I use? And she told me if it needed to be topped off to just stop in I didn't need an appointment and they would top it off for me! Way cool!!

  Greg Dunn
2 years ago
As a Father of two kids that drive, and a business owner that relies on my service trucks running well I highly recommend these guys. They have always done work on my vehicle's from oil changes to replacing a transmission. They are a Family owned business and treat you like family. I can call them anytime and they are always willing to help. It gives me peace of mind knowing my kids, wife and business vehicles are safe and in good working order thanks to Steen's. I'm a customer for life.Services: Transmission, Electrical repair, Exhaust, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Battery, Oil change

  Rosario Medina
2 years ago
I was lucky I had an acquaintance who mentioned to me about these safe respectable place! It was an amazing experience to still find car mechanics who are honest, knowledgeable, caring and humbled! Thank you for shining my day! I will never go anywhere else! It is appreciated what you all do for our community! Rosario Medina.

  Jon Olsen
4 years ago
Awesome place to go to get your car fixed. The mechanic that fixed my car, Justin, did an awesome job. He is very knowledgeable, fast and gets the job done right the first time than other mechanics. The staff there was super awesome and has great customer service. I highly recommend everyone go here to get your car fixed because this is the only place I will get my car fixed from now on. Keep up the awesome job guys you deserve it.

  ARCHITEUTHIS 34
2 years ago
I had broken down just out of Newport, after a absolutely ridiculous tow bill, the service woman and owner greeted me with a smile, very professional and friendly, after seeing what I was charged for a tow the owner and company as a whole went out of their way to get me back on the road and made it a very pleasant experience. If in Lincoln county, this place is very recommended. Can t tell you how much the normal, friendly nature by all actually made a terrible situation not as bad. Thank you!! For a Oregon born and bread person, you will be recommended every time I know of someone needing car assistance, and any time I m there you definitely have my business. Thank you again. Awesome people right there.Service: General repairs & maintenance

  Hayley Casto
a year ago
Great service, fair prices. I definitely trust them with our car and truck and will not be going to another mechanic if I can help it!

  Cole Glass
2 years ago
While on vacation during Christmas 2021, my parents 2003 Dodge Ram experienced a loud noise coming from the rear axle. I'm a professional mechanic and can say it's really no fun when you're away from your tools and car problems appear. After being referred to Steen's, we called and found that they would be able to look at the truck and get us an idea of what was happening. Again, being in the trade, I know that the holiday season can be hectic, to say the least. We dropped off and had confirmation the next morning. The rear axle was full of metal due to a failed pinion bearing. Time and money-wise, it made sense for us to have the truck transported back home versus repairing in Newport. When we went in to square up, they tossed me the keys and wouldn't take a dime. It's this act that proved to me these guys are top quality. I try my hardest to make our profession one that people respect and can trust. There are bad apples that will prey on vulnerable people, and those are the ones that ruin it for the rest of us. Steen's showed me the same care I would offer anyone who came into my place of work. A straight answer, options to consider, and support in the direction I chose. If your rig is in need of service or repair, and you want to work with people who see you as a person and not a paycheck, these are your guys.

  Kristie Oldham
2 years ago
We stopped by this morning in our converted Ambulance while on vacation and just driving thru the area. Our rig was running a bit funny and they fixed us right up with no wait. They were the nicest folks and really helped us out. We could have been stranded without them. We highly recommend this place and are so thankful for the service we received.

  Wayne DeMoray
a year ago
The staff at Steen's are very knowledgeable and well equipped with the tools and skills to take care of my vehicles.Most importantly they are good people to have working for me.

  Elizabeth Tibbe
2 years ago
Best experience I had with a mechanic in Newport. They diagnosed my problem right away, fit me in their schedule quickly, and called me with any changes. Their pricing was reasonable and service was great.

  Bonnie Foroudi
4 years ago
Thanks to the team of honest, knowledgeable, hard-worker mechanics. They saved the day!On the way to Portland for a long waited medical appointment, our truck started acting up. It was towed to two different shops before Steen's was willing to take a look at it and the issue was diagnosed write away. The team stayed longer, we got there 15 minutes before closing time, and fixed our truck.Thank you sooooo much :)

  Oren Zamir
a year ago
Justin, Carlos and any person I dealt with were kind, carrying and helpful! This shop saved us while on a trip far from home. We weren't an easy fix but they were flexible and worked with us! Highly recommend. Thank you guys!

  Jessie Van der Linden
3 years ago
Our van decided to stop working far away from home and after a long affair of getting a non starting vehicle to a shop in an unfamiliar place, we couldn t be happier ending up at Steens.Though they were about to close, they made the time to look at our van and order parts before leaving for the night. Everyone was very friendly and professional and got us back on the road the next morning. Very reasonably priced, quick, and knowledgeable. 10/10 would recommend.Thank you Steen s!