Newberg Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alena Morgan
6 months ago
Brought my vehicle in to Newberg Ford for a routine Service. Nolan was my service advisor, he was quick to call me as soon as it was done and was honest with me about what the car actually needed done now and what it will likely need on the next service. They delivered the vehicle back to me for no extra charge. I work all the way on the east side of Portland so this was a huge help and made it so I didn t have to leave work early. And when I got back in my car I realized they didn t even change my seat settings which saved me the time of trying to get the seat back to the right position. Highly recommend this service center! Thank you again Nolan and the Newberg Ford Service team!

  Crystal Payzant
6 months ago
I'm beyond disappointed with the service department at Newberg Ford. Very long story short, I started the conversation of a list of service requests at the beginning of July. The first available appt was Aug 28. Dropped the car off a few days early due to a conflict of schedules. Service desk had a detailed list of diagnostics/service requests since the beginning of July. I've had to resend this list multiple times over the last 3 months. Fast forward to the end of September, one simple electrical issue has been the only thing completed, the license plate light bulb now works.Communication has been extremely difficult and far from expectations. When we call, we're told we'll get a call back and/or an email that will detail work to be done with prices. We've gotten one email with a partially completed list of the requests we've asked for. There's been multiple calls since then, still, no progression. I'm beyond frustrated.Due to safety concerns, I haven't had this car, my everyday driver, to drive since the end of June. It is now the end of September, and the car is still not fixed. Unfortunately, we'll be picking up the car today and will have to start this entire process over again with a different shop.I will say, I used this service department regularly 5-10 years ago for all routine maintenance on this car. I've recommended them often to friends who live in the area. I'm extremely saddend this is now the experience which will end both me using this shop as well as being able to recommend them.

  Ana Saucedo
5 months ago
Kyle from the service department was so incredibly helpful when it came to my car having issues starting with the key fob. He took time out of his break to check out my car in person and drove to meet me. As a girl who doesn t know much about cars, I was very nervous that I was going to get set up poorly, but these guys were so helpful and respectful!

  James Henderson
2 months ago
Windshield wipers froze due to nasty weather. Service department cleaned out the accumulated ice and put me back on the road - thanks for the free help!

  Amanda Pies
10 months ago
Customer service at the service desk could be loads better. Asked for something specific and the guy refused to even check for me. Got the recalls on my car done but couldn't get any other help with my other concern because the guy couldn't be bothered to use his computer other than to check me in.

  Darrel Honigberg
a year ago
The EV tech is amazing and was not only able to properly diagnose my Mach E, but also have a very complicated repair done in a short time frame. The staff was also good at getting me right in when I had the failure and keeping me up to date during the repair. Most important of all, they were able to fix it right the first time.Service: Electrical repairService: Electrical repair

  Michael Streicher
10 months ago
Randy (Service Advisor) and Don (Service Manager) were excellent to work with and made sure the extensive repairs to my vehicle were completed to my satisfaction. I would give them the highest grade possible. In addition; Ted (Service Associate) made sure my transportation and other needs were taken care of. Thank you all for your great service!!Services: General repairs & maintenance, Auto tire replacement

  Brit Etzold
9 months ago
Been doing business here since 1981. They are honest, dependable and unfailingly courteous. Very good for repair and service. I think I ll buy a new truck from them soon.Services: Electrical repair, Air & cabin filter replacement, Tire rotations, Brakes, Oil changeServices: Electrical repair, Air & cabin filter replacement, Tire rotations, Brakes, Oil change

  Rebekah Andersen
a year ago
This is my new home for my truck!!! The customer service and up front knowledge was very good. The environment was top notch and will now drive 30 miles out of way just to use Newberg Ford!!!Services: Exhaust, General repairs & maintenance, Auto engine diagnostic, Engine repairServices: Exhaust, General repairs & maintenance, Auto engine diagnostic, Engine repair

  H S
a year ago
Had an outstanding experience at Newberg Ford buying my Bronco Wildtrak. Keith Weldon took the time to understand what I was looking for and made me a priority. His customer service was impeccable.

  Timothy Towell
a year ago
I brought my F350 turbocharged diesel pickup to the Newberg Forf dealership, and they were able to diagnose a problem with the turbocharger, that required the turbocharger to be replaced. I had found previously that the waste-gate was carboned up, and was sticking, so I cleaned it up, and it helped, but I was still having performance degradation when pulling a heavy trailer, or climbing long freeway hills. The turbo system just wasn t working properly, and the problem had been plaguing me for months. The engine code diagnosis I was getting was just a general message that the engine diagnosis wasn t able to find exactly what was wrong, but the engine would operate at a degraded performance until fixed. This wasn t the limp mode like when you run out of urea liquid for the exhaust system, it would just run at a much lower overall power level than normal, that was very noticeable when climbing a long hill, or pulling a heavy trailer..Newberg Ford was able to diagnose and replicate the problem I was experiencing and described a subsystem of the turbo that was failing, and gave me the option of trying to repair the subsystem, or to purchase a new turbocharger for the engine. I opted for the replacement turbo which was significantly more expensive, but because I planned on keeping that pickup for a number of years, but it was a much more reliable solution to the problem. The service agent did a fantastic job keeping my updated on the progress, diagnosis, the final solution, and notification of available for customer pickup. I would highly recommend this dealership both for sales and repair. I own six ford products at the moment, and Newberg ford is where I go with each of them for any repairs and/or diagnosis that I am unable to resolve on my own, and Randy is fantastic to work with as a service advisor and I highly recommend this dealership to any and all, as I am confident that you will be treated well within the service department..

  Beth Dupont
a year ago
Recently purchased my 2022 Hybird Ford Escape from Newberg Ford. Casey Dyck, the salesperson who worked with me did a terrific job. Very knowledgable and answered every question I had. Kudos to Dean in the business office, who did all the paperwork to make sure my purchase was complete. Very thorough and helpful.

  Nicolle Harold
7 months ago
Always great service but Ford company slow with recall items son s pickup tailgate damage and still waiting for recall by Ford company and me I have a recall on my back up camera which is dangerous when screen goes blankServices: Tire rotations, Vehicle Inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Oil change

  Tyler Stein
6 months ago
Well organized service department. The vehicle drop-off service saves so much time.Service: TransmissionService: Transmission

  David Thomson
a year ago
Easy to book an appointment online. They were friendly, greeted me immediately upon arrival, and completed the service while I waited. Will continue to bring my truck here for service.Service: Oil changeService: Oil change

  Betty Dundas
9 months ago
I've always been appreciative of all Newberg Ford has done and the care. Even the price of my new car was appreciated.Services: Transmission, Auto body & trim repair, Air & cabin filter replacement, Tires, Auto battery replacement, Painting, General repairs & maintenance, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Vehicle Inspection, Auto detailing, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Wiper blade installation, Auto interior vacuuming, Car waxing, Auto maintenance, Battery, Oil changeServices: Transmission, Auto body & trim repair, Air & cabin filter replacement, Tires, Auto battery replacement, Painting, General repairs & maintenance, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Vehicle Inspection, Auto detailing, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Wiper blade installation, Auto interior vacuuming, Car waxing, Auto maintenance, Battery, Oil change

  Ron Sinicki
a year ago
Poor support from service departments. Lacking treatment from sales. Go to Canby Ford. Much better overall experience. I have purchased new vehicles from both placesServices: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Rich Snead
a year ago
Newberg Ford is great to work with however if you need an essential part from Ford you will be sadly disappointed. Extended warranty left some things to be desired also.Services: Transmission, Transmission repairServices: Transmission, Transmission repair

  Gerald Bales
2 years ago
Informed me I had 2 bad batteries on my Ford F350 diesel while it was in for routine service hadn't been having any battery issues. They were unable to tell me how old the batteries were over the phone. Did not authorize new batteries. After watching them try to jumpstart the truck with a small portable jumpstarter . This is comical when it's someone else's diesel truck! Oh it's a bad alternator What both batteries being bad at the same time wasn't a clue that something else was wrong p.s. bad batteries are still in the truck and it's working great. Shiny new alternator looks pretty works pretty good too.Service: General repairs & maintenance

  Sara Parker
2 years ago
Randy went above and beyond. He said if I left my car for a couple weeks they will get to it in between work. I dropped it off and got a call 4 hours later letting me know its done. I will definitely be coming back.

  Mark Lundgren
8 months ago
Love purchasing vehicles from Newberg Ford. No run around, no hassle. Great people to deal with.

  John Shaw
a year ago
They got to my car 3 days early, I forgot to tell them about another problem, and they told me to bring it back, and they will have it ready before I get back frome Africa:-) I trust them, and appreciate all they do for me.Services: Electrical repair, ElectricalServices: Electrical repair, Electrical

  Patrick Merow
9 months ago
Casey and his team are great at getting things done. i would certainly recommend their team.

  ted cunningham
10 months ago
Overall was great. few bumps on scheduling and ordering parts. But all in all turned out great.Services: Electrical, Auto emissions testing, Oil changeServices: Electrical, Auto emissions testing, Oil change

  Wade Sims
a year ago
Great service and very fast. Communication is top notch. Their prices beat other shops we have gone to in the past.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  mjon52
6 months ago
I have done business there for year's and they have been great. Friendly and accommodating.Service: General repairs & maintenanceService: General repairs & maintenance

  Garth Rounds
a year ago
Repair and maintenance staff was easy to interface with and the work was completed without complication or delay.Service: General repairs & maintenanceService: General repairs & maintenance

  Roy M Culver Jr
a year ago
I took my vehicle in for regular service and received it back sooner than stated and done right and well.Services: Air & cabin filter replacement, Vehicle InspectionServices: Air & cabin filter replacement, Vehicle Inspection

  Ron Tremain
a year ago
Excellent staff!!!! One of the best auto dealerships and service departments I have worked with.

  April Wozniak
a year ago
They are pretty much unavailable for services, even to program a key.