NAPA Auto Parts - Wilson's Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike McBee
2 months ago
Good guys friendly fast in out

  Misty
6 months ago
I called bapa & I must say they are very nice on the phone. And very helpful

  Jason Drake
2 years ago
Always there to help find what you are looking for, friendly service, and have never, to date, had a defective part. Knowledgeable staff, and even if choosing to go elsewhere for a better price, they are more than willing to give you any advice or answer any questions. It's my one stop parts place in Newberg

  Esme
a year ago
Extremely helpful, The manager is so kind and helped find out we had the wrong battery in our car. Definitely come here for service!

  Nathan Brucker
a year ago
Placed an order for local store delivery and had to come to the store multiple times until I was eventually told the item was discontinued. The employees at the Newberg store were very kind about it, but the system seems to be dysfunctional. During COVID mask mandates the employees were not wearing masks.

  John S
2 years ago
Definitely do your research before purchasing, since you might find better prices on parts elsewhere in the area, but the customer service is really top notch. Employees here have gone above and beyond to help me out on more than one occasion.

  Carlos Gomez
3 years ago
Steve and his crew are a great bunch of guys and gals, very knowledgeable and as helpful as you can get. No big corp stuff here, just a great group of very helpful people. Appreciate them more with every visit.

  Warren Wilderson
5 years ago
Very knowledgeable staff worked with me to resolve a travel emergency car problem right at quitting time. They had the parts and loaner tools I needed to get the car back on the road without missing any planned activities. Definitely recommend this location.

  Rich Howard
4 years ago
These folks never fail to go above and beyond. I am in the middle of moving and had issues with my Napa alternator. Although it hadn't completely failed yet, they didn't want me to be stranded on the side of the road with a bunch of personal belongings in my truck, so they warranted it without any issues. The people there are always friendly and helpful. Thank you Wilson's Napa!

  Avilas Gold
2 years ago
Customer service on the phone could use some work. Could barely hear them and they sounded like the last thing they wanted to do was talk to me. Seems this is pretty common place with parts stores around this area. Doesnt mean its alright though.

  Staci Carr
a year ago
Maybe they are understaffed but the workers seemed too busy to even acknowledge we were in the store while they both sat on the phone for 10 min....

  Nick Ferguson
3 years ago
I had an issue with a battery terminal breaking shortly after I purchased it. The employee helped me exchange it for a different set no questions asked. Definitely my go to place for anything automotive from now on.

  Jordan Abree
a year ago
Ashley runs that store like a champ! Always know she will make things happen and find what you need.

  Jeff Sapp
6 years ago
I'm trying to make Wilson's Napa my go-to autoparts place. I strongly feel the collective group there makes them the best parts store in town. In four years not a single person has been rude to me . However other places being rude seems to be the norm

  Liz Howell
9 years ago
Our two kids go to George Fox and had overheating issues with their PT Cruiser. NAPA took great care of them. Really appreciate their excellent service and knowledgeable staff. Reasonable rates too! Thanks NAPA!

  Randall Harris
4 years ago
Walked in the door, old white guy behind the counter looked at me then walked away. No greeting no can I help you just unprofessional behavior. Sad part is there was nobody else in the store. I'm just so you know I'm an old white guy also.

  matthew bradley
a year ago
The lady that used to work at auozone still has a chip on her shoulder, she is inexperienced and rude, I'm assosoted with Hazenberg Dairy.

  Zachary Thomas
5 years ago
Pat who works in the back isn t very knowledgeable and always has a mood whenever I come in when I m nothing but nice.... To him it doesn t make sense to credit your rewards back to your account when you return something... he also thought that I paid the rewards amount instead of being credited towards an order. I never had this issue at an other Napa.. they always transfer your rewards to the new order.I lost my $5 napa rewards due to this! I will be only going to the Sherwood Napa for now on!

  Thomas Cashman
6 years ago
Nice people work here. Helped us find the part we needed, has it shipped to the store and didn't sweat it when we couldn't pick it up for a few days.

  R C
a year ago
Called to see if they had a diagnostic instrument for check engine light.... They said yes... So went there... No instrument is available. Went to O'reilly, took care of me.

  Kody Butler
4 years ago
The customer service is great, the store is just a little small so its hard to maneuver when there are a few people inside.

  masondelux
5 months ago
Very helpful and friendly

  Delvin White
2 years ago
Last 3 times I went there to get parts I was given the wrong parts. They even tried to sell me a used spark plug for my motorcycle. All I got was a "sorry"I will never go back

  william ressler
5 years ago
I've been shopping here since 2009 with helpful staff, a great selection and a wall of catalogs to choose from this place can get your part from just about anywhere.

  Chris Pucci
3 years ago
They have always been helpful. Usually have someone at the counter with real knowledge and not just the ability to look up a number in a computer.

  Stephen Moore
a year ago
Very helpful friendly service reasonably priced ty

  Bradley King
6 years ago
I really like this store helpful and knowledgeable people with plenty of advice for those projects that don't have instructions

  Bryan Cowan
4 years ago
I was put on hold 3 times. Called autozone was helped immediately. Maybe napa should keep more staff on weekends?

  North Valley AG
3 years ago
Not very interested in helping look things up. Felt as though I was a problem instead of a customer

  ROBERT FISHER
3 years ago
Great service and great advice to make yourauto parts needs easy and friendly....