Bob Lanphere's Newberg Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniella Jensen
2 days ago
I recommend Tony for any questions and help you may need! He has great communication skills, integrity, and discernment. My friend and I were impressed by his precision to detail while giving us the quick in and out service we were hoping. Tony made us feel comfortable and helped me get the car of my dreams!

  Andres Gutierrez
a month ago
Bailey was great! My wife and I had a lot of question though the whole buying process. she did an amazing job at answering out questions , even if she didn t know she would be honest about not knowing but promptly find us an answer. She is definitely about costumer service over pushing the sale.

  Mike Honcho
2 weeks ago
Friendly staff and they will work with you on your budget. But like any dealership, things are added to the cost of buying a used car, so be sure to ask about everything that is listed on the quote.Also, one of the salesman was very difficult to keep in touch with and would not respond for several days on two occasions, this was also during his working hours. No heads up text or follow-up the next day to maintain acceptable customer service. I had to keep prying him for info on the vehicle I was interested in.

  Kenneth Neal
a month ago
Bailey at Newberg Jeep Ram and Dodge went above and beyond for me and my wife. You can tell she takes pride in her work and enjoys seeing her customers drive off in something they love. She made the process as smooth as possible.Really, the entire staff at Newberg were a pleasure to work with. I highly recommend their dealership.

  Alex Roosevelt
a month ago
The whole team was fantastic. Thank you to Jonathan, James, and Karen for the great experience! We went to the parts department to buy some all weather floor mats and they were fantastic as well. Highly recommended!

  Destiny Johnston
2 months ago
Our experience at Newberg Jeep Dodge was a good one. Our sales person Ben was communicative and listened well to our requests. We spoke in person, via phone and text message.The team put in extra effort to work around my husband's work schedule to make the process as simple as possible. They have esign!As our 3rd purchase from Newberg Jeep I can say we will return.Thank you Ben and team.

  Kevin Kevin
5 months ago
I contacted this dealership to get the price on a lease and ended up working with Carlos. He got me numbers that were too high then immediately got back to me and let me know that there were more incentives that were not worked in. The price was better than any other dealerships. They did everything possible to make the numbers work and I got exactly the deal I was looking for at the beginning. I ended up driving 45 minutes to this dealership when there is a jeep dealership 7 minutes from my house and another 5 minutes from my work.I have shopped hundreds of cars and bought or leased a lot of vehicles Carlos was one of the best car salesman I have ever dealt with right after my good friend at the BMW dealership. He was honest, patient, never pushy and did what it took to get the deal done and worked with us remotely.

  Sofia Sommer
a month ago
Bailey was amazing! I can admit that the situation was unique. Trying to buy a deleted truck and going through the history is not an easy task. Bailey was patient and accommodating to my husband and I s requests and concerns throughout the whole process.

  C W
2 months ago
We presented Bailey with a real challenge and she absolutely went the extra mile to get us the car we wanted, and even took time out of her schedule to deliver it personally when we could get free from our personal schedules. The car we were after was an older model, high mileage, low production numbers vehicle which made financing a challenge, but she refused to quit on us. She overcame every hurdle and delivered. Thank you so much.

  Matt Childs
3 months ago
At first, very kind and approachable. Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed, and went on my way. Come to find out they did the service I didn't want done anyway.There was zero attempt to make this right and even the sales manager laughed on the phone and said "he signed it, he pays for it". Before Christmas, this is a nasty trick. I even offered to meet half way and say we both made the mistake. There was NEVER any attempt to make anything right, offer any discount or try and figure out a plan moving forward.All they care about is getting you in and out and any service they can add on. Not only was this disappointing that they lost a customer that day, but no one else I know buying a vehicle wants to buy from there either. In this difficult car selling market they fit the "typical used car sales" model. Watch out when you get service done there she's MAKE SURE you read through every tiny detail regardless of what you tell them. And find a way to document what you agree to. Buyer BEWARE! They will excuse this away and say that we were "x y and z" but at the end of the day, there is a reason they lost multiple customers because of this.

  Brent Schneider
2 months ago
Worst Experience of a Lifetime!I ve had issues in the past with this service department, and the only reason I brought my vehicle back to Bob Lanphere s Newberg JRCD is because I was told I had to due to a clause in my extended warranty. I don t even know why they call it a service department ; it should be the anti-service department. They worked harder at finding ways to not service my vehicle as it took over 2 months to get a simple repair completed.I initially took my vehicle in for a required 2-day diagnosis, even though the issue was obvious and could be identified in minutes. I was promised an update by end of business on day 1, which I never got. I was without the truck for 4 days over the weekend. I called on Monday after the weekend and was told that the repair would be over $1,000. They hadn t even looked at the extended warranty coverage, even after I left them with a copy of the contract. There was a compete disconnect as the service advisor I spoke with was unaware there was an extended warranty. I arranged to pick up the vehicle that afternoon with the reassurance that they would process the claim through the extended warranty provider and call me when the part was available. I was told it would be about 2 weeks to get the part, but may take slightly longer due to labor strikes. Additionally, when I picked up my vehicle I noticed that it had not even been moved from the parking spot where I left it. It was left unlocked, and smelled like cigarette smoke inside.After not getting any updates for 3 weeks I tried calling. It took 4 days of repeated calling before I finally got a call back from the service manager. I was told my warranty claim was denied, but he could not tell me why. He hadn t even bothered to find out and tried to push that burden off on me. After some investigation on my part it turns out they NEVER FILED A WARRANTY CLAIM! As a result, I had to bring the truck in a second time so the manager could look at it. I never got an apology or an explanation. The only thing the manager could tell me was that the service advisor assigned to my vehicle no longer worked for the dealership and that he couldn t do anything about what happened in the past. The service manager assured me that the claim was submitted and the part was on order.Once again I didn t hear anything from the dealership for another 3 weeks so I had to call to see if the part was in yet. It took 2 days to get a return phone call and surprise surprise the part was in and they were ready to schedule the repair. (Who knows how long the part had been waiting before I had to call and check.)As a customer there s nothing more frustrating than a lack of communication and not being able to get a hold of a service advisor. I ve never had anyone at the dealership actually answer the phone. Every time you re routed to a call center that services all the Lanphere dealerships. More than half the time the call center won t even answer and your forced to just leave a message. I even tried reaching out to the GM via the link on the website, no response!I will never bring my vehicle back to Bob Lanphere s Newberg JRCD, and would advise anyone to avoid this dealership. I have no trust in their service staff and the complete and utter lack of customer service is atrocious.

  Veronica Lopez
5 months ago
Our family was shopping for a new truck for our family business. Carlos Perez was great his service was exceptional he was knowledgeable of the vehicle we were looking for. The process was super fast and efficient he sent us the link via text to get the credit process started and within an hour he got us an approval and we went to pick up our new 2023 Ram. Great service, great location will be returning for future business. We recommend this dealer especially Carlos s service and expertise. Thank you Carlos for all your help Victor Munoz & Family

  Cassidy Mills
a month ago
I bought a 2023 Jeep Grand Cherokee 4xe with Bailey. Came in asking for the base model cause it s all I thought I could afford. Left with the Overland which is one of the top tier models at the price I had wanted!! She is there for her customers and helps you get to the price you want. Thank you Bailey and Newberg Jeep.

  Tim Andrew
4 months ago
Super easy and friendly to work with. We even invaded their Christmas party unintentionally and they were still happy to help us. Carlos was awesome and worked with us on the SUV we wanted! Thanks!!

  Chad Gates
3 weeks ago
Carlos and Chrystal were amazing at helping us buy our new Ram Truck. By far the best experience we have ever had on a vehicle purchase!

  Carmen Heister
a month ago
Was disappointed by my husband's experience with your service advisor Bridget Hofer, when he brought his Ram 3500 in for a service check. Felt good about this dealership, as my husband went to highschool with the Lanphere's. Was asked to bring his truck in at 8 am, he did so, but No courtesy ride back home was available or offered. Attempted to kill some time, was rudely told by Bridget. . ."Like I said, your truck will NOT be looked at today anyway , so you need to go home!". Uncomfortable experience from beginning to the end . The truck was serviced after 2 and a half days, that's why a 2 instead of a one Star was given.

  Cathleen Corrie
5 months ago
Came in to look at my adult child's dream car. Absolutely pristine Jeep, fun drive, and we were able to buy it before we had to leave for an appointment. Smooth and painless, and we enjoyed working with Bailey. Their one-piece, one-person-to-work-with policy gave us a great customer experience.

  Dave Visse
3 months ago
A great experience. Simple, easy, honest, it's the modern model for a car buying experience. I have zero concerns in recommending Bob Lamphere's Newberg dealership. You need a car, go see these guys.

  lacey henry
a week ago
Carlos was great to work with! Courteous, efficient, and a pleasant car buying experience overall.

  Jenny Comfort
6 months ago
One of the first things I asked the man selling me my car here, was for him to be honest with me. I understand that dealers sometimes have to talk down certain issues in order to make a sale, but I was willing to fix any problems the car may have had, so long as I was made aware of them.Long story short, he was not honest.I thought that by bringing my concerns to management some of those issues might be rectified. Instead I was completely ignored. None of the issues with my car were ever addressed or fixed. They did give me a free oil change in acknowledgement that I was having issues in the first place, however they used the wrong oil and did not do either of the air filters like they said they would.I ended up having to redo my oil change myself and am still dealing with more and more undisclosed issues with my car.The overall impression I've gained from Bob Lanphere's Newberg Jeep Ram, is that they are incompetent, unprofessional, cheapskates.I wouldn't recommend this dealership ever to anyone.Oh yeah, and they let a random guy come in and drive away with my car because he asked for it. I had to find it hours later.

  Ivan Frank
2 years ago
Looks small from the outside but their hearts are big on the inside. In all seriousness we brought our Jeep in for service and were impressed how Jerome and his team really took care of us. The courtesy section is stocked with coffee and snacks. The car was well handled and quickly turned around. No free car wash this time but that doesn't matter when the prices are so reasonable and staff is so pleasant.

  David C Van Riper
a year ago
The staff was friendly and not pushy. The trip was quick and simple, i was in, test drive, setup financing and out with the vehicle I wanted in 2 hours. Thanks Carlos.

  Handy Frederique
7 months ago
Friendly and honest people working at this dealership. I've been experiencing what I believe to be transmission problem. We've taken to car to at least 5 shops in the past 3 years in multiple states, this is the only place who didn't charge for a problem they could not identify. They worked on the vehicle for 2 days, thank you guys.

  Neifa Alvarez
8 months ago
In the past I had dreaded dealerships! This dealership is different! Their sales rep Adonis was wonderful! Explained everything very clearly. Carlos was very helpful as well! And Krystal worked her magic so I could get this car! God bless you all! I will be recommending all my clients needing cars to your dealership!

  Wade Lusby
2 weeks ago
Tony Runyon was great. Worked to get our payment where we wanted. Great service and a Great sense of humor.

  Todd Crivellone
4 years ago
Kyle was an amazing salesman. He took time to understand my needs and concerns and got me out of a horrible situation and into an amazing new 2020 Ram. First time I have ever owned a new vehicle and I couldn t be happier.

  Paul Pemberton
8 months ago
We recently purchased our second vehicle through Newberg Dodge, a new 2023 Pacifica. The team was absolutely fantastic. Greg made sure our sales process was smooth and comfortable. He was very flexible, and I appreciated his patience. With some negotiation, I also feel like I received a fair offer on my trade vehicle. Thank you everyone at Newberg Dodge for your help in the process.

  Erica Mathers
6 months ago
BAILEY IS AMAZING! Professional, knowledgeable, and worked with us to make our pickup buying a lot less stressful! We left the dealership with smiles on our face and a beautiful new truck. Thanks yall!

  louis brumbaugh
3 years ago
One of the smoothest, most comfortable vehicle purchases I have ever had. Kyle did a fantastic job. Great to work with!

  Destiny Ludwig
11 months ago
Greg helped us get a brand new 3500! He did not try pressuring us like I ve experienced at other dealers. And they gave us the highest offer on our trade in!! We had two young kids with us and they were even accommodating to them and very patient.Highly recommend !