South Umpqua RV Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian
9 months ago
Very good and friendly service. I took my 21-foot travel trailer for some repairs. Steve was very knowledgeable and found an issue that others in the past had not found. His service department (I only met one guy, but I forgot his name) was very good and went over the repairs he had completed . He also gave me some good advice on several other things in the rig.

  Robert Keller
a year ago
I had a rush job on a budget, I had called in asking for a quote and Steve got back to me within 30 minutes... unfortunately I had to tell him it was outside of my budget at that price. I didn't ask for another quote, however he took it upon himself to find comparable materials to install the 5th wheel hitch I had and came in at a price that I COULD afford. I have since returned for additional work and will continue to do so. Steve came in right on the penny from the estimate he gave me. No attempts to upcharge or add additional fees at all.Thank you Twisted Trailers.... that is how you win lifetime customers.

  Richard Tarditi
a year ago
This is what the top of my cab looks like after they sprayed my bed. I took my truck back down there and he continued to tell me that they masked off the whole cab. He would not get up in the back of the truck to look at it. All he said was bring it in when you get time and we'll clean it. All said with an attitude like I am being picky. I don't trust them to not mess up the paint job or scratch it. Highly recommend NOT to go here.

  Brad Petrulak
2 years ago
Had some wierd trailer brake noise coming down the mountain passes during my military move. These guys were able to squeeze me in no notice and promptly inspect the brake system at a fair price. All was well and me and my family were on our way with piece of mind. Brakes worked great the rest of my trip. Thank you DJ for the professional work and thank you Twisted Trailer for squeezing us in.

  Kaleb Young
2 years ago
Waited for around 2 months and when I started asking to get it back they hurried and finally diagnosed some issues but didn't fix them. Then charged for diagnosis on a bunch of small items but didn't do the work. When I brought the RV in I was very clear about only doing what warranty would cover. They did work and the a month later asked the warranty company what they would cover.. they don't do what they say and certainly would not recommend dealing with their incompetence. Save a head ache and find a repair shop that won't try to make money diagnosing a problem they can't get fixed under 2 months. Plus they won't be negotiable about the bill and will start immediately asking if you are refusing to pay, basically threatening not to release the RV back to you. The list of grievances is too long to post here! Just stay clear of at all possible!

  Marissa Jarvis
2 years ago
Amazing service! Full system check of water system (fresh&tanks), propane system, generator, full strip and reseal of my roof and multiple other small things inside! Done in 4 business days! Staff was extremely knowledgeable and walked me through a ton of the intricate details I'm still learning. 10/10 would go again.

  Ken Moody
4 years ago
I ve been working with Steve for many years. He is an honest and hard-working guy. His prices are fair and he stands behind his work ,so take your RV to Twistex Trailer and feel confident that it will be done right.

  Jason Wensorski
3 years ago
Had vents/covers replaced on my toy haulerI was shown other parts that could improve my trailer. Wich were the covers over the vents.Also hot water heater work done.Was satisfied with work done in a timely matter Recommend them for any trailer work/repair.

  Tami Lannan
3 years ago
Have an older trailer, and they had the parts I needed in stock, and you can order so many more with quick delivery! They gave me some great advice too! Good, down home honesty!

  Claudia Meeks
3 years ago
Took our new to us motorhome in to have bathtub repair, service central heat, order parts for awning, and repair electrical plug.Like service in August they were prompt, done in one afternoon, fair price, and honest.

  Yvette Fox
3 years ago
They did an excellent job on the spray in bed liner for our 2018 Ford 150. They were very professional and efficient. I would highly recommend them.

  Tommy Locke
4 years ago
Great work by Good Honest people. If you need a great job by honest people .This is where you need to bring your trailer. 5 Stars..... I was treated with respect. Like I was more then just a dollar bill. You don't find that a lot anymore.

  Karen Scott
4 years ago
I don't know who TJ is but we paid for the trailer service 3 weeks ago and it was done as we asked. There were far more than $50 in parts. Twisted Trailer does good, professional work. We asked him to use the supplies we had already as much as possible. The trailer was for our granddaughter and her 6 yr old daughter. There is no TJ there, so his opinion doesn't count. If he thinks he could do a better job, I challenge him to fix what he thinks is wrong. Then he can evaluate the work. He isn't even brave enough to list his real name- shame on you, TJ.

  FLYIN HAWAIIAN z
4 years ago
Had trailer remodeled there a couple weeks ago and my kid who's 6 would've did a better job.. there's Staples all over the seams on the walls the slider doors track is WAY from being straight ... to hold the bunk bed up they used a 2�2 and split it in half then caulked it to hide it... paid $1950 for $50 in work and material. Dont think any of them there even know what their doing(definitely not professionals and would recommend not to have them do anything on your trailer or Rv).... Their best bet is to not touch trailers and stick to spraying bed liners...WORSE BUSINESS IN THE TRAILER MARKET

  Mike Kelley
3 years ago
Much improved since new ownership. Have only purchased parts so far but they have been able to get them and quickly. Good, we'll arranged including a nice little waiting area

  Kevin
6 months ago
Steve took good care of our damaged cargo trailer. Thank you!

  Angela Woodruff
2 years ago
took weeks to screw up parts wouldn't gave us back refund because of a bag and cops don't care.they are horrible and telling me i could not get nd parts cheaper and guess what i did.please just go hide nline for parts or somewhere else.they are rude and money hungry. and don't care that kids going with out.

  Valerie Gartner
6 years ago
Excellent service. Probably an underutilized business. They got us in very quickly at the last minute before our vacation and completed all of the work needed in 1 day. Would definitely recommend and will be back.

  Robert Daly
3 years ago
We took our class C motorhome into them to have some work done on the body. They were rude whenever my wife called them, and kept saying they would get to it in the next couple of weeks. That was almost 6 months ago. We just picked it up and nothing was done. In my opinion there is no way I could, or would recommend them.Service: Body & TrimService: Body & Trim

  Mark Peterson
2 years ago
Promptly scheduled service! DJ is an EXCELLENT RV Technician! He was able to diagnose my electrical problem and correct the issue. I trust this business with my Newmar Dutchstar Motorcoach.Service: ElectricalService: Electrical

  Kimberly Phillipp
5 years ago
Had bedliner sprayed in our truck and our horse trailer serviced. Fast dependable service, reasonably priced. Phenomenal end result. Recommended!!!!!!!

  Sue Bailey
5 years ago
Steve did a few minor repairs for me today he had them done in less than 3 hrs and was extremely helpful! He has my trailer business!

  Sherri Arnold
4 years ago
The owners rock! Very knowledgeable, friendly. I would definitely recommend them to others. The building is clean and inviting. Very competitive prices. I will be back!

  russ aliff
2 years ago
Pressure regulator for my Toyhauler failed .. they diagnosed problem ordered the parts.. came to my place and fixed it awesome customer service and great people to deal with

  Kelly Hajek
5 years ago
Exceptional service and very reasonable pricing.. We have used Twisted Trailer multiple times and have been very happy with out come every time.

  Annette Gaillard
2 years ago
Knowledgeable friendly staff. Helping with mobile rv repairs, would definitely use them again.

  Mike Rosas
3 years ago
Very expensive place to buy rv supplies or to have your rig worked on.There nice and professional though.

  Tundra 2016
4 years ago
Steve has always answered any questions and upfront with potential issues. Large lot for easy in and out.

  Patricia Hinderman
5 years ago
Great job on spray in bed liner and setting up trailer hitch on our new truck.

  Wayne Adams
3 years ago
Steve provides very good customer service and is more than willing to work with you.